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Insurance Customer Service Jobs

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  1. Insurance Customer Service Advisor

    Stoke on Trent | £16,500 | From Pavilion Jobs

    Here at One Sure Insurance we pride ourselves on delivering excellent customer service. First call resolution is key to ensure our clients receive the highest level of customer service. You will.... We are ideally looking for someone with the below skills to work within our fast paced and busy Customer Service department: Experience in a customer service environment Motor vehicle insurance experience is an advantage A brilliant telephone manner The ability to build a rapport Excellent verbal and written communication skills The ability to resolve complaints professionally and in a timely manner Excellent computer skills The ability to provide a first call resolution on all calls Your daily role will include: Taking all types of customer service calls...

  2. Insurance Customer Service Advisor

    Manchester | £16,000 to £18,000 + Uncapped Commission Structure | From Pavilion Jobs

    We are recruiting for a permanent Customer Service Advisor to join our Existing Business team. This position plays a vital part in, representing our brand and ensuring that we offer a service that... exceeds our customer’s expectations in delivering a great customer journey. DUTIES & RESPONSIBILITIES INCLUDE: Answering inbound calls and emails within prescribed timescale Customer will call in with queries on their policies, they may require you to discuss their current policy with them – this requires an understanding of policy wording, detail of the customer’s current cover and an understanding of exclusions. Mid Term Adjustments to existing policies Customers may require adding additional cover to their existing policy such as extra employees, increased levels of cover...

  3. Insurance Customer Service Advisor

    Andover | £14,500 - £18K | From Pavilion Jobs

    The role of the Customer Service Consultant is to effectively manage enquires from our customers, promoting the Be Wiser brand and developing sales for Motor, Household, Commercial and Travel... the Times Fast Track 3 years in a row along with being in the Top 100 Apprenticeship Award 2014. Job Context The Customer Service Consultant will handle a wide range of telephone enquiries from customers. As the first point of contact, they will represent and promote the Be Wiser brand. Handling requests for new business, midterm adjustments, and customer queries on personal lines ... business. Be Wiser has in excess of over 100 years’ experience in the Insurance Industry. We have grown from a head count from 25 employees in 2007 to almost 600 in the last 7 years. As a company...

  4. Insurance Customer Service Advisor

    Gloucester | Competitive | From Pavilion Jobs

    To manage the commencement of claims ensuring the customer and third party requirements and expectations are properly framed and understood. Providing guidance to customers and third parties on key... service to our external and internal customers and third parties. These include Policyholders, brokers, third parties and legal representatives To deal with claims in the correct technical manner in ... work in a variety of different departments within Claims & Operations. The Customer Service Adviser reports to the Team Leader and is responsible for dealing with all of their calls in a professional and efficient manner. This in turn, will ensure that the department reaches it’s required service levels consistently. The Customer Service Adviser has a responsibility to effectively deal with...

  5. Insurance Customer Service Agent

    Slough | Up to £25,000 | From Pavilion Jobs

    Our customer service team is looking for the next dynamic, passionate and driven customer service agent to join our amazing team! As a customer service agent , you will believe in being the best... of everything you do then read on… Does this sound like you? Do you want to be part of a fun, engaging team? Do you have bags of experience within a customer service environment? Are you able to juggle multiple tasks simultaneously , ensuring the customer is at the heart of everything you do? Do you have excellent communication and outstanding customer service skills ? Are you customer focused, team spirited and results driven ? Do you have it in you to be the best ? If so, working for us as a customer service agent could be the role for you! In this role you will...

  6. Insurance Call Centre Advisor - Customer Services

    Tunbridge Wells | £15,800 | From Pavilion Jobs

    We are currently recruiting for x4 Customer Services Advisor to join a leading Insurance Company who specialise in offering Travel Insurance policies. The position is based close to Tunbridge Wells... required to work one in four Saturdays 9-5pm. It is essential that all applicants have experience delivering and working in a telephone based customer service environment, preferably within an insurance ... in Kent. As a Customer Services Advisor your position will sit within the Inbound Call Centre working in a large team of Advisors providing a front line, high quality support service to their customers. Your key duties will be to provide insurance quotations to customers through conducting medical screening questions and you will also be responsible for assisting existing customers with...

  7. Insurance Customer Services Advisor

    Taunton, Somerset | £15k - 17k per year | From Interaction - Exeter

    Insurance Customer Services PURPOSE: To manage a personal insurance claims from start to finish, providing a high level of customer service and ensuring all Service Level Agreements are met. ... level customer service experience · Previous experience in the Insurance Industry (preferably Household) highly desirable but not essential. · CII qualified to Cert CII level (if not qualified yet ... on insurance experience This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Services-Advisor_job62056974 ... KEY ACCOUNTABILITIES · Providing excellent customer service. · Managing a personal case load to ensure targets and services level agreements are met. · Ensuring that every Policyholder is kept...

  8. Insurance Customer Service Advisor

    Romford | £19000 per annum, Benefits: + Bonus | From Blue Arrow High Street - Romford

    CUSTOMER SERVICE ADVISERis required for Busy Insurance company based in Romford Basic Salary up to £19,000 per annum dependant on experience Plus additional Bonus payments available monthly:... of accurate and informative mid-term insurance quotations and amendments to existing customers policies. - To maintain a high level of motivation and strive to, and achieve monthly departmental targets ... all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer. Requirements: Focus on customer care and excellent communication skills are ... - Candidates must have a Proven track record in dealing with motor and/or household insurance Minimum 2 year`s previous motor and/or household insurance experience. Maximum 40 hours per week...

  9. Commercial Insurance Customer Services

    Hampshire | From £17,000 to £18,000 per annum | From Centrepoint Insurance Recruitment

    Commercial Insurance Customer Services Advisor to £17,000 + great staff benefits Hampshire PO area A company that can offer you excellent on-going Insurance product and skills training. So if... you have already gained a good grounding in Commercial Insurance broking, and would like to progress your career further, this could be a great opportunity to do so. Or possibly you have gained experience in Personal Lines broking, and have been looking for that break into Commercial Insurance broking. You will be supporting the servicing of existing client business, including: Maintaining ... job was originally posted as www.totaljobs.com/JobSeeking/Commercial-Insurance-Customer-Services_job62009486 ...

  10. Insurance Customer Service Advisors

    Manchester | Up to £19,000 per annum + bonus and more | From Towergate Insurance

    Insurance Customer Service Advisors Salary: up to £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's... and processing renewals for both commercial and personal lines insurance policies. You will be responsible for providing an excellent customer service through problem solving and query handling whilst building ... including some evenings and weekends This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Advisors_job62043049 ... incentives and flexible company benefits In return candidates should have a strong customer focus gained from working within a similar complex Customer Services environment ideally from within...

  11. Insurance Customer Service Advisors

    Manchester | Up to £19,000 pa + bonus + generous benefits | From Intermarketing (Resource Management)

    Insurance Customer Service Advisors Manchester Salary: up to £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's largest... both commercial and personal lines insurance policies. You will be responsible for providing an excellent customer service through problem solving and query handling whilst building good relationships ... company benefits In return candidates should have a strong customer focus gained from working within a similar complex Customer Services environment ideally from within Insurance or Financial Services ... independently owned insurance intermediary, generating more than £3 billion of premium across its companies and employing over 5,000 people across more than 100 UK offices. Towergate's scale...

  12. Insurance Customer Service Trainer

    Chesterfield | - £18k-£19k | From Gerrard White

    Insurance Customer Service Trainer £18,000 - £19,000 Chesterfield An exciting opportunity for an experienced Customer Service Trainer working for a rapidly growing motor insurance group located... every stage. This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Trainer_job62010875 ... in their Chesterfield office to provide technical support and coaching for Customer Service Advisors and ensure the highest standard of customer service is delivered at all times. They are a multi ... agreed criteria and record and collate results accurately and timely - To facilitate feedback sessions as appropriate to ensure the highest possible standard of customer service is being upheld...

  13. Insurance Customer Service Advisor

    Altrincham | £13.7k per year | From Uniting Ambition

    Are you motivated to provide a quality service? Are you looking to join a forward thinking business? Would you pride yourself on your customer service and problem solving ability? Our... client is a leading and pioneering specialist within their industry. We are looking for customer focused talented individuals for their fast growing Customer Service team. We are recruiting people from all backgrounds such as retail, hospitality, banking, call centre, sales - all customer focused roles! You will be on hand to provide great customer service and a quality customer journey. Dealing with all general enquiries, problem solving and ammendments to customer policies. If you are looking to join a fun-loving energetic people, and enjoy providing great customer service - then...

  14. Customer Service Consultant / Sales Executive - Insurance

    Ringwood, Hampshire | £16k per year + Bonus | From Bluetownonline Ltd

    Job title: Insurance Outbound Customer Care Sales Consultants Location: Ringwood, Hampshire Salary: £16,000 plus £1,000 bonus and company benefits Hours: Full time ..., Business Support, Customer Service, Customer Services Officer, Insurance Broker, Sales Executive, Trainee Sales Executive, Business Development Manager, Sales Consultant, Business Development Executive ... and lead generation. Key Responsibilities: This is an outbound customer care / sales role. You will be calling existing customers who have recently bought car insurance from Our Client's award ... will probably be linked to customer feedback and sales conversion). You will need to be able to actively sell and cross sell other relevant products (full training will be given). Insurance should...

  15. Customer Service Consultant / Sales Executive - Insurance

    Ringwood, Hampshire | £18k per year + Bonus | From Bluetownonline Ltd

    Job title: Insurance Customer Experience Consultants Location: Ringwood, Hampshire Salary: £18,000 plus £1,000 bonus and company benefits Hours: Full time Please be..., Customer Service Administrator, Customer Service Representative, Customer Support, Business Support, Customer Service, Customer Services Officer, Insurance Broker, Sales Executive, Trainee Sales Executive ... generation. Key Responsibilities: This is a Customer Service and Sales role. You will be working within a team of Customer Experience Consultants taking calls from both new prospects ... customers with accurate information relating to insurance policies. As they are upselling on a non-advisory basis the emphasis is on the customer experience. Our Client is on a mission to insure 1 in...

  16. Sales Support / Customer Service - Commercial Insurance

    Peterborough | £25000 - £26000 per annum + Bens + Pension + Bonus | From Right-click Recruitment

    Sales Support / Customer Service - Commercial Insurance £25-27,000 + Bonus + Pension + Benefits Peterborough We are looking for experienced Sales Support /Customer Service Advisor with a strong... can then grow over the next 18-24 months. As a Sales Support /Customer Service Advisor you will provide real time support to a growing sales team, working closely with them to ensure that each deal is secured and that customers are delighted with the service that they receive. To achieve this you will be the primary point of contact for all questions, queries and information requests from ... customer service related role. You will have excellent communication skills, an extremely professional approach and will be confident speaking with senior level customers within niche markets. You will...

  17. Customer Service Consultant / Sales Executive - Insurance

    UK-HAM-Ringwood | £16,000/Year | From CareerBuilder

    Job title: Insurance Outbound Customer Care Sales Consultants Location: Ringwood, Hampshire Salary: £16,000 plus £1,000 bonus and company benefits Hours: Full time Please be aware no insurance... Service Administrator, Customer Service Representative, Customer Support, Business Support, Customer Service, Customer Services Officer, Insurance Broker, Sales Executive, Trainee Sales Executive ... Responsibilities: This is an outbound customer care / sales role. You will be calling existing customers who have recently bought car insurance from Our Client’s award winning insurance client and genuinely ... with their Treating Customers Fairly policy) whilst ensuring that fantastic customer service is given at all times. There is also the potential for you to also be trained to handle inbound sales calls...

  18. Sales Support / Customer Service - Commercial Insurance

    UK-CAM-Peterborough | £25,000 - £26,000/Year | From CareerBuilder

    Sales Support / Customer Service - Commercial Insurance £25-27,000 + Bonus + Pension + Benefits Peterborough We are looking for experienced Sales Support /Customer Service Advisor with a... which they can then grow over the next 18-24 months. As a Sales Support /Customer Service Advisor you will provide real time support to a growing sales team, working closely with them to ensure that each deal is secured and that customers are delighted with the service that they receive. To achieve this you will be the primary point of contact for all questions, queries and information requests ... a sales or customer service related role. You will have excellent communication skills, an extremely professional approach and will be confident speaking with senior level customers within niche...

  19. Customer Service Consultant / Sales Executive - Insurance

    UK-HAM-Ringwood | £18,000/Year | From CareerBuilder

    Job title: Insurance Customer Experience Consultants Location: Ringwood, Hampshire Salary: £18,000 plus £1,000 bonus and company benefits Hours: Full time Please be aware no insurance experience is... is a Customer Service and Sales role. You will be working within a team of Customer Experience Consultants taking calls from both new prospects and existing customers. Your job is to delight everyone ... insurance policies. As they are upselling on a non-advisory basis the emphasis is on the customer experience.  Our Client is on a mission to insure 1 in 10 people by the year 2020 and you will play an ... the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Appointment Booker, Customer Support, Client Service, Customer Service Executive, Customer...

  20. Customer Service / Claims Advisor – Motor Insurance (Immediate Start)

    UK-Egham, Surrey | £18,000 - £25,000/Year | From CareerBuilder

    Customer Service / Claims Advisor – Motor Insurance (Immediate Start) Egham, Surrey £18,000 - £25,000 DOE Plus Pension, Loyalty Based Holiday, Childcare Vouchers Are you a career minded self-starter... for progression? If so, read on. Our client provides specialist motorcycle insurance services. An opportunity has now arisen for experienced Customer Service / Claims Advisor to join their team for ... responsible for providing front line support to customers and third parties regarding our client’s insurance products. Utilising your thorough knowledge of the products and services available, you will ... have previous experience of the motor claims process or a general insurance background. Additionally, as an organised and accurate Customer Service / Claims Advisor, you will possess fantastic telephone...

The insurance industry arranges policies that cover everything from cars to houses. Customer service in the insurance industry would be an exciting area as it involves dealing with customer problems or offering them better deals than the competition.

Who can I work for?

The insurance industry covers a wide range of areas including car, mobile phones and employer insurance. Any company that offers insurance has a customer service arm.

Where and when can I work?

Normal working hours are between 9-5:30 Monday to Friday but this can extend into evenings and weekends. Opportunities are available across the country but will probably be more numerous in cities.

What can I earn?

Earnings do depend on your experience but a trainee salary can start at around £11,000.

What are the benefits?

Working in customer service for the insurance industry will always be busy and interesting. You would also be working as part of a team where you can make good friends.

Are there chances of promotion?

Moving up the career ladder does depend on your experience and the size of the firm you work in.

What will I be responsible for?

You will be responsible for resolving customer issues, providing product information, responding to enquiries and keeping records of customer interactions.

Do I need any experience?

Experience of the insurance industry is sought after but the only educational requirements are GCSEs.

What attributes are needed?

Excellent people skills, flexibility and having a natural ability to sell or promote help in the insurance industry.