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Insurance Customer Service Jobs

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  1. Insurance Customer Services

    Taunton, Somerset | £15k - 17k per year | From Interaction - Exeter

    Insurance Customer Services PURPOSE: To manage a personal insurance claims from start to finish, providing a high level of customer service and ensuring all Service Level Agreements are met. ... level customer service experience · Previous experience in the Insurance Industry (preferably Household) highly desirable but not essential. · CII qualified to Cert CII level (if not qualified yet ... KEY ACCOUNTABILITIES · Providing excellent customer service. · Managing a personal case load to ensure targets and services level agreements are met. · Ensuring that every Policyholder is kept ... · Liaise with Customer Services / Training · Liaise with Supplier Management Team External · Contact with Policyholders, Clients and Suppliers on a daily basis. DECISION MAKING · Will...

  2. Insurance Customer Service Advisor

    Stoke on Trent | £16,500 | From Pavilion Jobs

    Here at One Sure Insurance we pride ourselves on delivering excellent customer service. First call resolution is key to ensure our clients receive the highest level of customer service. You will.... We are ideally looking for someone with the below skills to work within our fast paced and busy Customer Service department: Experience in a customer service environment Motor vehicle insurance experience is an advantage A brilliant telephone manner The ability to build a rapport Excellent verbal and written communication skills The ability to resolve complaints professionally and in a timely manner Excellent computer skills The ability to provide a first call resolution on all calls Your daily role will include: Taking all types of customer service calls...

  3. Insurance Customer Service Advisor

    Andover | £14,500 - £18K | From Pavilion Jobs

    The role of the Customer Service Consultant is to effectively manage enquires from our customers, promoting the Be Wiser brand and developing sales for Motor, Household, Commercial and Travel... the Times Fast Track 3 years in a row along with being in the Top 100 Apprenticeship Award 2014. Job Context The Customer Service Consultant will handle a wide range of telephone enquiries from customers. As the first point of contact, they will represent and promote the Be Wiser brand. Handling requests for new business, midterm adjustments, and customer queries on personal lines ... business. Be Wiser has in excess of over 100 years’ experience in the Insurance Industry. We have grown from a head count from 25 employees in 2007 to almost 600 in the last 7 years. As a company...

  4. Insurance Customer Service Agent

    Slough | Up to £25,000 | From Pavilion Jobs

    Our customer service team is looking for the next dynamic, passionate and driven customer service agent to join our amazing team! As a customer service agent , you will believe in being the best... of everything you do then read on… Does this sound like you? Do you want to be part of a fun, engaging team? Do you have bags of experience within a customer service environment? Are you able to juggle multiple tasks simultaneously , ensuring the customer is at the heart of everything you do? Do you have excellent communication and outstanding customer service skills ? Are you customer focused, team spirited and results driven ? Do you have it in you to be the best ? If so, working for us as a customer service agent could be the role for you! In this role you will...

  5. Insurance Customer Service Advisor

    Gloucester | Competitive | From Pavilion Jobs

    To manage the commencement of claims ensuring the customer and third party requirements and expectations are properly framed and understood. Providing guidance to customers and third parties on key... service to our external and internal customers and third parties. These include Policyholders, brokers, third parties and legal representatives To deal with claims in the correct technical manner in ... work in a variety of different departments within Claims & Operations. The Customer Service Adviser reports to the Team Leader and is responsible for dealing with all of their calls in a professional and efficient manner. This in turn, will ensure that the department reaches it’s required service levels consistently. The Customer Service Adviser has a responsibility to effectively deal with...

  6. Insurance Call Centre Advisor - Customer Services

    Tunbridge Wells | £15,800 | From Pavilion Jobs

    We are currently recruiting for x4 Customer Services Advisor to join a leading Insurance Company who specialise in offering Travel Insurance policies. The position is based close to Tunbridge Wells... required to work one in four Saturdays 9-5pm. It is essential that all applicants have experience delivering and working in a telephone based customer service environment, preferably within an insurance ... in Kent. As a Customer Services Advisor your position will sit within the Inbound Call Centre working in a large team of Advisors providing a front line, high quality support service to their customers. Your key duties will be to provide insurance quotations to customers through conducting medical screening questions and you will also be responsible for assisting existing customers with...

  7. Motor Insurance Customer Service Adviser

    London | plus £7.7k bonus | From Interaction - Romford

    Motor Insurance Customer Service Adviser My client specialises in Motor Insurance and they are currently looking for a Customer Service Adviser to join their Call Centre team in Romford You... will have a proven track record in Sales or Customer Service AND Motor Insurance experience within a call centre environment. You will be answering inbound calls from customers who have queries about their policy and you will deliver accurate and informative mid-term insurance quotations and amendments to existing policies. You will liaise with insurers regarding underwriting terms ... listed above please apply for this role online and if shortlisted you will be contacted. This job was originally posted as www.totaljobs.com/JobSeeking/Motor-Insurance-Customer-Service...

  8. Insurance Sales/Customer Service

    Doncaster | £13000 - £16000 per annum + Bonus | From Sewell Moorhouse

    Insurance Sales and Customer Services roles are now available with an expanding, Doncaster based Insurance business. This superb business offers employees a fantastic working environment with... competitive salary package and holiday entitlement, company bonus scheme and market leading product training. As an experienced insurance sales / customer service professional you will manage both outbound and inbound calls to customers, dealing with the sale and associated administration for a specific range of products. You will join the business with previous experience of handling insurance industry products to a range of different markets. In contacting both existing and new clients, you will be providing expert information regarding products and services and provide relevant...

  9. Customer Services - Insurance Claims - £18K

    Tonbridge | £17,000 - £18,000 + Benefits | From Beacon Plus (UK)

    This successful and outsourced Insurance Claims partner based in Tonbridge, Kent has been established to provide the broader insurance industry and major insurance providers with an effective and... Handler to join their busy and friendly team and provide a high level of customer service. You will be taking the initial calls from policy holders relating to their Home Insurance Claim, updating ... of incoming calls * Provide a high level of customer service * Become familiar with industry regulations and terminology * Be a point of contact for designated policy holders * Keep Insurance providers up ... Insurance Claims or general Customer Services / Call Centre / Inbound Calls. You must possess excellent customer service skills coupled with a professional telephone manner and a motivated approach. This...

  10. Customer Service Advisior - Insurance

    Leamington Spa | £18,000 per annum | From Support Services Group

    KSA are working with a well-respected Client to recruit a Customer Service Advisor to act as a link between insurance companies and the customer. Using excellent knowledge of the General insurance... compliance · Accurate data entry during and after customers call · To comply with Data protection and FSA compliance at all times The ideal candidate must have an insurance background, be results focus, a team worker, customer focused, and have an organised approach with attention to detail. Great opportunity to work within an insurance environment that is customer service driven, fun ... customers · To provide a consistently excellent level of service at all times to increase renewal retention levels and ensure business reputation remains high. · To amend policies mid-term in...

  11. Customer Service Advisior - Insurance

    Leamington Spa | From £18,000 to £180,000 per annum | From Support Services Group

    KSA are working with a well-respected Client to recruit a Customer Service Advisor to act as a link between insurance companies and the customer. Using excellent knowledge of the General insurance... compliance · Accurate data entry during and after customers call · To comply with Data protection and FSA compliance at all times The ideal candidate must have an insurance background, be results focus, a team worker, customer focused, and have an organised approach with attention to detail. Great opportunity to work within an insurance environment that is customer service driven, fun ... customers · To provide a consistently excellent level of service at all times to increase renewal retention levels and ensure business reputation remains high. · To amend policies mid-term in...

  12. Insurance Administrator/ Customer Service Advisor

    New Milton | £20k pa | From Bond Williams Professional Recruitment

    An experienced Insurance administrator/customer service advisor is required to join an established professional, growing organisation on a 12 month Fixed Term Contract. As the Insurance... Administrator your job purpose will be to provide efficient high quality service to both internal and external customers. You will be responsible for a business portfolio, administering buildings ... and dispatch new policies onto the computer system and manage and settle insurance claims. In addition you will order stationery, open post, printing and dispatch of renewals and reminders for both contents schemes, queries handling inputting new policies onto the system. The ideal candidate for this role will have excellent administration and customer service skills and a minimum of 2 years...

  13. Commercial INsurance Customer Services Advisor

    Hampshire | From £17,000 to £17,500 per annum | From Centrepoint Insurance Recruitment

    Commercial Insurance Customer Services Advisor to £17,000 + great staff benefits Hampshire PO area A company that can offer you excellent on-going Insurance product and skills training. So if... job was originally posted as www.totaljobs.com/JobSeeking/Commercial-INsurance-Customer-Services-Advisor_job61705789 ... you have already gained a good grounding in Commercial Insurance broking, and would like to progress your career further, this could be a great opportunity to do so. Or possibly you have gained experience in Personal Lines broking, and have been looking for that break into Commercial Insurance broking. You will be supporting the servicing of existing client business, including: Maintaining...

  14. Insurance Customer Service Advisors

    Manchester | up to £19,000 + bonus + benefits | From INTERMARKETING - RSG

    Insurance Customer Service Advisors Manchester £17,000 - £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's largest... commercial and personal lines insurance policies. You will be responsible for providing excellent customer service through problem solving and query handling whilst building good relationships with our loyal ... candidates should have a strong customer focus gained from working within a similar Insurance or Financial Services role. Excellent communication skills and telephone manner are essential along with ... independently owned insurance intermediary, generating more than £3 billion of premium across its companies and employing over 5,000 people in more than 100 UK offices. Towergate's scale...

  15. Insurance Customer Service / Sales Advisor

    Poole, Dorset | £16000 - £20000 per annum | From Fresh Recruits Ltd

    Job Title: Insurance Customer Service / Sales Advisor Location: Poole, Dorset Salary: circa £16,000 to £20,000, depending on experience Our very busy high street insurance client is looking to... candidate will need to have proven customer service experience, ideally within Insurance. The company offers excellent prospects and career progression, and this is an ideal opportunity for a motivated ... : http://freshrecruits.co.uk/equal-opportunities/ This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service--Sales-Advisor_job61911951 ... recruit a smart, ambitious and self-motivated Personal Lines Customer Service/Counter Sales Advisor to join their branch based on the High Street in Poole, Dorset. The successful candidate will be...

  16. Insurance Customer Service Advisors

    Manchester | Up to £19,000 per annum + bonus and more | From Towergate Insurance

    Insurance Customer Service Advisors Salary: up to £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's... and processing renewals for both commercial and personal lines insurance policies. You will be responsible for providing an excellent customer service through problem solving and query handling whilst building ... including some evenings and weekends This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Advisors_job61760644 ... incentives and flexible company benefits In return candidates should have a strong customer focus gained from working within a similar complex Customer Services environment ideally from within...

  17. Insurance Customer Service Advisors

    Manchester | Up to £19,000 per annum + bonus and more | From Towergate Insurance

    Insurance Customer Service Advisors Salary: up to £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's... and processing renewals for both commercial and personal lines insurance policies. You will be responsible for providing an excellent customer service through problem solving and query handling whilst building ... including some evenings and weekends This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Advisors_job61831218 ... incentives and flexible company benefits In return candidates should have a strong customer focus gained from working within a similar complex Customer Services environment ideally from within...

  18. Insurance Customer Service Advisors

    Manchester | Up to £19,000 per annum + bonus and more | From Towergate Insurance

    Insurance Customer Service Advisors Salary: up to £19,000 pa + bonus + generous benefits including a flexible benefits package Launched in 1997, Towergate is the UK's... and processing renewals for both commercial and personal lines insurance policies. You will be responsible for providing an excellent customer service through problem solving and query handling whilst building ... including some evenings and weekends This job was originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Advisors_job61831176 ... incentives and flexible company benefits In return candidates should have a strong customer focus gained from working within a similar complex Customer Services environment ideally from within...

  19. Insurance Customer Service Advisor

    Coventry | £16000 per annum | From Idex Consulting

    Insurance Customer Service Advisor Coventry OTE £20,000 An exciting opportunity has become available for a Customer Service Advisor to join an expanding Insurance Organisation based in Coventry.... originally posted as www.totaljobs.com/JobSeeking/Insurance-Customer-Service-Advisor_job61810876 ... salary plus bonuses. You will be required to work on a shift rota basis. The Person Previous insurance experience is essential. You must be able to organise and prioritise your workload. You must have...

  20. Customer Service Advisor (Insurance)

    Worcester | £16k - £18k pa | From Hewett Recruitment

    The Company A global insurance company managing premiums in excess of £1bn, who underwrite a diverse portfolio of specialty lines from Lloyds of London. Our new Worcester based operation is set... to become a world class insurer service centre, trading market leading products with direct customers and brokers. Are you looking to work for a growing, dynamic business that is based in state ... and encourages progression? The Role To achieve a good standard of sales and productivity whilst delivering high service levels and excellent customer satisfaction at all times. Responsibilities -Pro-active approach, seeking to maximise business opportunities with existing, prospective and new customers -Intelligent use of delegated authority to improve competitive position while...

The insurance industry arranges policies that cover everything from cars to houses. Customer service in the insurance industry would be an exciting area as it involves dealing with customer problems or offering them better deals than the competition.

Who can I work for?

The insurance industry covers a wide range of areas including car, mobile phones and employer insurance. Any company that offers insurance has a customer service arm.

Where and when can I work?

Normal working hours are between 9-5:30 Monday to Friday but this can extend into evenings and weekends. Opportunities are available across the country but will probably be more numerous in cities.

What can I earn?

Earnings do depend on your experience but a trainee salary can start at around £11,000.

What are the benefits?

Working in customer service for the insurance industry will always be busy and interesting. You would also be working as part of a team where you can make good friends.

Are there chances of promotion?

Moving up the career ladder does depend on your experience and the size of the firm you work in.

What will I be responsible for?

You will be responsible for resolving customer issues, providing product information, responding to enquiries and keeping records of customer interactions.

Do I need any experience?

Experience of the insurance industry is sought after but the only educational requirements are GCSEs.

What attributes are needed?

Excellent people skills, flexibility and having a natural ability to sell or promote help in the insurance industry.