About the role
Balfour Beatty has an exciting opportunity for an Support Analyst (Front Office) to join our Enabling Functions - IT team to work in either Linlithgow, Newcastle Upon Tyne or... Sheffield.
What you'll be doing
As a Support Analyst (Front Office), you will:
Ensure the timely resolution of incidents and requests as per agreed processes and within SLA's.
Display exceptional customer service skills and call ownership in communications across teams and end users.
Provide technical guidance and support on 2nd and 3rd line incidents and problems
Identify knowledge ... line technical support role
Knowledge of one or more of the following Front Office Applications: Primavera, CRM systems, ASTA, mobile applications, AutoDesk and other BIM products