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  1. Financial Customer Service Advisor

    Manchester | £18000 per annum | From Platinum Financial Recruitment Ltd

    Financial Customer Service Advisor Trafford Park £18,000 -Fantastic career progression -Great Training programme -Sunday Times 'Top 100 best companies to work for' -'Investors in People'... person -Customer Service based -Keen to go the extra mile for customers -Positive and ambitious The Financial Customer Service Advisor role: -Taking inbound calls from existing customer -Assisting customers with amendments they want to make to their account -Advising balance enquiries, change of personal details, lost/stolen cards -Delivering 100% customer service on all calls -No sales Candidate ... to do this role - please apply asap. This job was originally posted as www.totaljobs.com/JobSeeking/Financial-Customer-Service-Advisor_job61226859 ...

  2. Customer Service Advisor - Financial Services

    Manchester | £15,000 per annum | From Resonate

    Our client is now seeking 5 inbound Call Centre Advisors with experience within financial services to join their team in fantastic city centre offices. The company is a huge market leader and... interview. Resonate is a not for profit recruitment company acting on behalf of our client. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor---Financial ... about the products and services offered to transactional help - updating customer details, providing information, and taking payments. Candidates must have 6 months' experience within a contact centre for a financial services company and will be expected to take a DBS check before starting the role. Working hours: 40 hours per week, Monday to Saturday, shifts between 8am-8pm weekdays...

  3. Customer Service Consultant (Financial Services)

    City | £22000 per annum + + benefits | From Randstad Sales

    We are currently recruiting for customer services advisers to work within a large financial services organisation in Canary Wharf. This is a permanent position to start in January/February. The role... is maintained. Requirements: 1 year experience in a customer service environment within financial services Excellent communication skills, both written and verbal Strong administration skills ... out what you could become. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Consultant-Financial-Services_job61308851 ... is 35 hours per week on a shift rota between 8am and 8pm. The role will involve dealing with incoming communication by phone, email and letters from customers and resolving queries by analysing...

  4. Customer Service Advisor (Financial services)

    Dorking | £18500 - £25000 per annum | From Huntress Group

    Job Title: Customer Retirement Specialist Salary: £18,500 - £25,000 per annum Location: Dorking Permanent full time role Are you looking to join a reputable company in a rewarding... service experience within financial services/Insurance and enjoy providing a high level of support to customers over the phone. You will need to be a confident communicator and thrive in a busy ... a Recruitment Agency in relation to this role. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor-Financial-services_job61341678 ... customer service role? We are looking to recruit for consultative and professional candidates to join their busy and successful team based in Dorking. There are several roles available within...

  5. B2B Customer Service - Financial

    Manchester | £14000 - £16000 per annum | From Time Recruitment Solutions

    B2B Customer Service - Financial Basic £14,000 - £16,000 Dependant on experience. Location - Manchester City Centre Hours: Monday - Friday 9am - 6pm A great opportunity has arisen to become a... member of the Credit Liaison team with one of the UK's leading providers of financial solutions. You will be rewarded with a good basic salary and commission structure. Ideally you must be reliable, focused, and driven. Dealing with people in debt you will need to be able to demonstrate genuine empathy with clients while remaining professional. Requirements for the role 'Previous Phone ... www.totaljobs.com/JobSeeking/B2B-Customer-Service---Financial_job61241487 ...

  6. Customer Insight Executive - Financial Services

    Bristol | £25000 - £31000 per annum, Benefits 6 month FTC | From Henry Nicholas Associates

    A leading financial services company is looking for a Customer Insight Executive to join the team for an initial 6 month fixed term contract. The role will be focussed on providing extra support... information. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Insight-Executive---Financial-Services_job61185808 ...

  7. Financial Services Head of Customer Relations - Manchester

    Manchester | - £55k-£80k | From Compliance Resource Solutions Ltd

    Our Clien t is one of the UK's largest and longest-established providers of financial products and advice.  They are  now looking to meet with an Experienced Financial Services Senior Customer... services industry, including the principles of Treating Customers Fairly, Conduct Risk, Data Protection Act (DPA), Financial Crime (FC) and other sourcebooks including COBs, ICOBs, MCOBs, CONC, TC etc Experienced in dealing effectively with customers, regulators, third parties and senior management Desirable Criteria: Experience of using CDC Respond An additional recognised Financial Services qualifications There is a Fantastic Salary & Benefits Package Available! This job was originally posted as www.totaljobs.com/JobSeeking/Financial-Services-Head-of-Customer-Relations...

  8. Customer Service Advisor / Administrator (s) Financial Services

    Manchester | £16K - £18K + Benefits | From Easyweb Recruitment

    Customer Service Advisor / Administrator (s) Financial Services Our client is the largest privately owned provider of self-administered pensions and stockbroker services in the UK, with assets... industry or financial services is desirable, but full training will be provided. You may have experience of the following: Customer Service Administrator, Financial Services, Pensions Administration ... /Customer-Service-Advisor--Administrator-s-Financial-Services_job61264202 ... under administration of £22 billion and more than 95,000 clients. As a company our client has won several awards for the service they provide to their customers. Position: Customer Service...

  9. Customer Service Advisor / Administrator (s) Financial Services

    UK-LAN-Manchester | £16,000 - £18,000/Year | From CareerBuilder

    Customer Service Advisor / Administrator (s) Financial Services Our client is the largest privately owned provider of self-administered pensions and stockbroker services in the UK, with assets... industry or financial services is desirable, but full training will be provided. You may have experience of the following: Customer Service Administrator, Financial Services, Pensions Administration ... under administration of £22 billion and more than 95,000 clients. As a company our client has won several awards for the service they provide to their customers. Position: Customer Service Administrator (Financial Services) Location: Old Trafford, Manchester Working hours: Monday to Friday 8.45am – 5.15pm (with an hour for lunch) Salary: £16K - £18K + Benefits ROLE: They are recruiting...

  10. Customer Service / Client Relations (Financial Services / Forex)

    UK-Peterborough | N/A | From CareerBuilder

    Customer Service / Client Relations (Financial Services / Forex)Our client is a global leader in foreign exchange and international payments. They enable companies of all sizes to send and receive... have experience of the following: Senior Associate, Client Relations, Financial Services, Forex, Service Delivery, Account Manager Client Relationship, Customer Services, KPI, SLA, FX, Account Executive ... , CambridgeshireSalary: £CompetitiveROLE: Reporting directly into the Head of Corporate Client Services this Customer Service / Client Relations role is driven by a prerequisite to provide a Customer Centric ... / EXPERIENCE: a) Previous experience in a Client facing role.b) Excellent communication, listening and influencing skills.c) High degree of self-motivation.d) A passion for excellence in customer service...

Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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