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Financial Customer Service Jobs

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  1. Customer Service Adviser - Financial Services

    Cardiff | £15,400 per Annum | From Simplified Recruitment

    Job Title: Customer Service Adviser - Financial Services Experience Required Location: Nantgarw, Near Cardiff Salary: £15,400 per Annum You must have a background in financial services, with a... money advice and information to the general public by telephone and via the web. Customer Service Adviser - Financial Services - To apply, you must have: • Experience of working in an area ... and covering letter for this Customer Service Adviser - Financial Services role. Please check your email for confirmation that your application has been received for this Customer Service Adviser - Financial Services role and to follow further instructions if applicable. This job was originally posted as ...

  2. Customer Service Advisor - Financial Services

    Manchester | £15, 000 | From Onlinemediaexperts Ltd (Resonate)

    Our client is now seeking 5 inbound Customer Service Advisors with experience within financial services to join their team in fantastic city centre offices. The company is a huge market leader and... offers job security and career progression. The role is taking inbound calls from existing users of the company's product who require assistance. This could be anything from general enquiries about the products and services offered to transactional help - updating customer details, providing information, and taking payments. Candidates must have 6 months' experience in a customer service environment and will be expected to take a DBS check before starting the role. Working hours: 40 hours per week, Monday to Saturday, shifts between 8am-8pm weekdays and between 8am-5pm on...

  3. Customer Service Representative - Financial Services

    Bristol | £16,000-£18,000 plus £2,000 bonus | From WB Employment Ltd

    JOB TITLE: Customer Service Representative - Business to business financial services THE COMPANY: Our client is part of one of the largest European banks. They have almost 40 years'... in a Customer Service or administration position and you are now looking to build a career with a 'blue chip' that can offer you the support and development you require. MAIN ACTIVITIES / TASKS * Respond to all customer telephone enquiries in a friendly, efficient and timely manner. * Manage the Customer Services Email Inboxes and respond to enquires in a professional, efficient ... Services Manager to fulfil strict Service Level Agreements.. * Complete administration of all manual / consolidated invoices to Customers. REQUIRED EXPERIENCE * Excellent communication skills...

  4. Customer Services Manager - Financial Services

    Petersfield | £Competitive Salary + Excellent Benefits | From Dynamite Recruitment Solutions Ltd

    Customer Services Manager Petersfield £Competitive Salary + Excellent Benefits (including Free Parking, Free Gym Access, Life Assurance, Pension Scheme) Dynamite Recruitment is currently... recruiting for an experienced Customer Services Manager to join a forward thinking and growing company based near Petersfield. This is an exciting opportunity for an experienced Manager to join a fantastic company offering a competitive salary + benefits package with excellent long term career progression opportunities. The Role: * Overseeing a busy and growing department including managing ... arrears ledger * Implementing customer service initiatives with an aim to increasing productivity levels The Ideal Candidate: * Must have experience and a thorough understanding of early arrears...

  5. Customer Services Advisor / Sales / Financial Services

    Dudley, West Midlands (County) | £Competitive Salary | From Networx.

    Customer Services Advisor / Sales / Financial Services Dudley, West Midlands Commutable from Wolverhampton, Walsall and West Bromwich £Competitive Salary Fixed Term Contract - Part Time ... service and sales experience, ideally from a financial services background, with the ability to develop effective customer relationships. You will have the ability to work well as part of a team ... ... Our client is always looking for new talent to work within their branches. Working with their visions and values, they pride themselves on delivering excellent customer service. As a Customer...

  6. Complaints Customer Service Officer, Financial Services

    Milton Keynes | Market related | From Osborne Appointments

    Complaints Officer •    Do you have 18 months complaints experience within the FSA industry? •    Deal with complaints from beginning to end of final response? •    Are you able to follow... acting as an employment agency / business. This job was originally posted as ... processes? •    Are you able to work to deadlines? •    Do you have excellent customer service experience? You will be part of a fast moving, fabulous company based in a lovely part of Milton ... , great people, great organisation, who could you ask for more? The role will involve inbound and or outbound calls, on a daily basis you will be involved in dealing with customer complaints...

  7. German Customer service for Financial Sector

    Milton Keynes | £19K | From Corinium Language Associates Ltd

    We are looking for German speaking Customer Service advisors to join a global financial outsourcing company based in Buckinghamshire on a permanent basis supporting customers in a well known German.... Your German accent will be tested and if you sound like you are not German you will not succeed. The role will be to deal with external German financial customers, dealing with queries about fraud ... parts of the service. Candidates must be able to escalate any problems to the relevant departments. Candidates must have a good customer focus, be articulate and have good attention to detail ... language skills, particularly written and spoken, and ideally some office or telephone based customer service experience. You should be a competent Microsoft Office user and sound professional on the phone...

  8. Dutch Inbound Customer Advisor - Financial Services

    Edinburgh | | From Search Consultancy

    Dutch Customer Service Advisor - Financial Services - £14,500 - £16,500 per annum My client provides customer support within international financial services and if that doesn't sound exciting.... Skills required: * Fluent in both Dutch and English * Previous experience in Customer Service, preferably in the financial industry * Computer literate: Word-processing, Excel, internet and general systems usage * Ability to work under pressure and detail oriented * Strong interpersonal, communication and customer service skills * Experience in Cards business highly valued ... incentive prizes that go up to £180 per month What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with...

  9. Customer Service Specialist - financial industry!

    High Wycombe | £19000 - £23000 per annum | From Bucks & Berks Recruitment PLC

    Location: High Wycombe Salary: £19,000 - £23,000 per annum Company Profile: **Please note our client is based in High Wycombe but relocating to Maidenhead towards the end of 2015** Our client,... a well-known financial services organisation based in High Wycombe, is recruiting for 5 Customer Service Specialists to join their successful team. You will be communicating and negotiating with customers and representatives in order to rehabilitate and provide solutions to defaulting loans and mortgages. This role would suit someone who has worked within collections or banking/financial ... ...

  10. Compliance Manager – Customer Care – Financial Services

    Stoke-On-Trent | £32,000 - £37,000 + Car / Car Allowance + Benefits | From AWD online

    Customer Care & Compliance Manager required for a financial services company based in Hanley, Stoke-on-Trent. SALARY: £32,000 - £37,000 + Car / Car Allowance + Benefits PLEASE NOTE:... week . JOB OVERVIEW We have a fantastic new job opportunity for a Customer Care & Compliance Manager that has financial services industry experience. This position is part of an independent compliance function, which operates separately from operations. As such the role reports directly to the Director of Compliance, based at the Head Office in Solihull. Working as the Customer Care ... . AWD online operates as an employment agency This job was originally posted as ...

  11. Head of Client Services/Customer Experience - Financial Services - FCA

    Not Specified | £52,000.00 - £68,000.00 Per Year | From WBRS

    Head of Client Services/Customer Experience - Financial Services - FCA - TCF/Treating Customers Fairly A leading Social Enterprise with a focus within Financial Services is looking for a Head of... Client Services/Customer Experience. The purpose of this role is to ensure the support to, and communication with clients is effective and is delivering value. This will include maximising ... handles complaints. To be considered for this role you must have experience in most of the following areas; Has a track record of delivering success in a similar role within a financial services ... . Resilient and diplomatic. This is a fantastic career opportunity with an organisation renowned for customer service excellence. If you are interested please send in your CV ASAP. If you require any...

  12. Complaints Analyst / Customer Service Analysis / Financial Services

    Cardiff | Salary from £24,347 per annum | From networx Ltd

    Complaints Analyst / Customer Service Analysis / Financial Services / IT / Information Technology / Marketing Cardiff Commutable from Swansea, Port Talbot and Newport Salary from £24,347 per annum... consistently good financial performance reflects this. An opportunity has arisen to join the complaints team as a Complaints analyst. The role will involve the production of accurate and timely complaints MI that will be used to identify complaints trends and drive improvements to processes, systems and as result deliver improved customer outcomes. You will produce and analyse the Complaints MI ... useful. You need to able to demonstrate experience of report writing and you should also be able to provide examples where you have demonstrated outstanding customer focus in your role. You will need to be...

  13. Customer Insight Analyst - SQL/SAS/R - Financial Services

    London | 40000 | From Harnham Search & Selection

    Customer Insight Analyst - Advanced SQL Financial Services £35,000 - £40,000 London This is a fantastic opportunity for an experienced Customer Insight Analyst with SQL coding... skills to join a highly successful and rapidly expanding Financial Services company. WHY SHOULD YOU APPLY?: As a Customer Insight Analyst, you will be working with huge global clients to provide key insights to drive acquisition and retention strategies. You will be using your SQL coding skills to analyse campaigns, highlighting their effectiveness and efficiency in engaging customers ... educated with a minimum 2:1 in Maths, stats, economics etc * Experienced in customer focused and campaign analytics * SQL coding skills or other softwares including SAS/SPSS/R * Autonomous...

  14. Compliance Manager – Customer Care – Financial Services

    UK-Hanley, Stoke-on-Trent | £32,000 - £37,000/Year | From CareerBuilder

    Customer Care & Compliance Manager required for a financial services company based in Hanley, Stoke-on-Trent. SALARY: £32,000 - £37,000 + Car / Car Allowance + Benefits  PLEASE NOTE: The successful... OVERVIEW  We have a fantastic new job opportunity for a Customer Care & Compliance Manager that has financial services industry experience. This position is part of an independent compliance function, which operates separately from operations. As such the role reports directly to the Director of Compliance, based at the Head Office in Solihull. Working as the Customer Care & Compliance Manager you will ... assessing customer complaints, conducting operational branch visits, accompanying and observing Sales Agents in the field to ensure they are following the proper procedures and reporting directly to...

  15. Financial Customer Service Advisor

    Salford, Lancashire | 18000.0000 | From Platinum Financial Recruitment

    Financial Customer Service Advisor Salford Quays £18,000 -Fantastic career progression -Great Training programme -Sunday Times "Top 100 best companies to work... for" -"Investors in People" -Established for over 20 years -Offering 100% job stability (no chance of redundancy) Platinum Financial Recruitment is currently looking for candidates who consider themselves to be: -A people person -Customer Service based -Keen to go the extra mile for customers -Positive and ambitious The Financial Customer Service Advisor role ... -Delivering 100% customer service on all calls -No sales Candidate specification: -Experience of working in customer service -Evidence of good job stability -Can get to Salford Quays on a daily...

  16. Customer Service Representative - Financial Services

    Kingswood, Surrey | 21500.0000 | From Headstart Employment

    Customer Service Representative - Financial Services Kingswood, Surrey £21,500 per annum 6 month contract (potential to go permanent) The role: . Handling inbound telephone calls from... customers . Providing information about financial products and services . Providing very high levels of customer service . Resolving queries Requirements: . Previous experience in a telephone based Customer Service role . Excellent communication skills . Professional and articulate telephone manner . IT literate . Financial services experience would be an advantage, but is not essential ...

  17. Financial Services/Customer Service Administrator

    Bromley, Kent | 14000.0000 | From Joy Recruitment Ltd

    We are looking for experienced Customer Services Administrators to join this Financial Services company. Successful candidates will have good written and oral communication, administration and... computer skills and want to provide excellent standards of customer service. Responsibilities will span from New Business Administration, Contract and Payment Administration and claims processing of Life, Investment and Pensions business. Day-to-day administration, to include processing applications, payment administration and reconciliation, contract administration, claim assessment, and customer enquiries. Experience Essential Experience in customer service administration. Industry knowledge of Life, Investment and Pensions. Financial Services Industry knowledge ...

  18. Customer Service Advisor - Financial Services

    Redhill, Surrey | 20000.0000 | From Reed

    Organisation Description My client, a hugely successful financial services company based in Reigate, is looking for a Customer Service Advisor to join their team. This role works on a shift... basis - 1 week in 4 is 12pm - 8pm and 3 weeks in 4 is 9am - 5pm. This role offers a competitive salary plus shift allowance and bonus opportunities. This role would ideally suit someone with a passion for customer service and experience within Financial Services. Job Description This role sits within the sales team but is a customer service focused role. Key Duties: * Speaking ... the following skills / experience: * Excellent customer service skills, ideally telephone based * Previous experience within Financial Services * Effective communication skills Reed Specialist Recruitment...

  19. Financial Services - Customer Service Executive

    City Of London, London | 22000.0000 | From Talent2

    Financial Services - Customer Service Executive £22,000 - £25,000 depending on experience City, London Our client is a multi-award winning Investment Firm based in the City, helping... opportunity for you to start your career in financial services. I am seeking an enthusiastic and hardworking Customer Service Executive to join their fast expanding team. You will be involved in dealing with a large volume of customer enquiries, offering speedy resolutions to an exceptional standard. You will need to be confident in solving problems and providing clear advice on what needs to be done next. Some of your main duties and responsibilities will include: Delivering exceptional customer service both to internal and external customers Being the first point of contact for customer...

  20. Customer Service Advisor - Financial Services

    Bristol | 8.0000 | From Reed Specialist

    Job Description Reed are now looking to employ Customer Service Advisors on a temporary contract , within one of our prestigious banking clients, based in Broadmead, Bristol. The role will... involve resolving customer ATM queries using a variety of systems, adhering to internal and external regulations. Quality of work and efficiency are paramount along with excellent customer service. We will provide all training and support to help develop an in-depth knowledge of our claim processes. This role will follow a normal Full-time Mon - Fri, 9:00 - 17:00 shift pattern at a hourly rate of £8.00. Desired Attributes: -Good customer service skills -Attention to detail -Data inputting -Team work Reed Specialist Recruitment Limited is an employment agency and employment...

Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.