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  1. Financial Customer Services

    Cheltenham | £18000 - £22000 per annum + competitive benefits | From Adecco Group

    My client based in Cheltenham is keen to employ a Customer Service Specialist, with mortgage or financial services experience. The role will be to provide a range of mortgage services to clients... www.totaljobs.com/JobSeeking/Financial-Customer-Services_job59260026 ... including assisting those experiencing difficulties paying their mortgage. Key tasks: * Liaise with customers regarding a range of mortgage queries * Ensure that payment plans are realistic ... acting on the customers behalf, e.g. Citizens advice Bureau * Handle all associated administration accurately, following guidelines. * Carry out all arrears related tasks in line with business... More

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  2. Customer Service Adviser - Financial Services

    Rhondda Cynon Taff | £14,000 per Annum | From Simplified Recruitment

    Job Title: Customer Service Adviser - Financial Services Location: Nantgarw, Near Cardiff Salary: £14,000 per Annum, Pro-rata Working Hours: Between 8am and 8pm, Monday to Sunday. Our client... is on the lookout to recruit a Customer Service Adviser - Financial Services. This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money advice and information to the general public by telephone and via the web. You will have a background in financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments. To apply, you must have:  - Experience of working in an area of finance, such as debt, banking mortgages insurance etc. - Demonstrable Customer Service skills, preferably within... More

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  3. Customer Service Advisor (Financial Services)

    Manchester | - £16k-£18k | From Gibson Hollyhomes

    Customer Service Advisor £16,000 PA, OTE £17,500 -Subsidised cafeteria -Great incentive schemes -Health cash plan -Established over 15 years -35 hours per week This is your... opportunity to join a company that is going places - fast! Due to exponential growth this Financial Services Company is looking for proactive Customer Service Advisors. The company has been established for over 15 years and have exciting plans to grow the business offering more services to clients. You would be working as part of a busy customer services team assisting clients who are in ... www.totaljobs.com/JobSeeking/Customer-Service-Advisor-Financial-Services_job59234423 ... More

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  4. Customer Service Advisor - Financial Services

    West London | up to £25,000 + £75 per night | From BROOK STREET BUREAU - Hammersmith

    My client, an international leader in the financial services industry, is looking for an intelligent, motivated customer service advisor to join their fast-growing team. This is an excellent time to...: Degree educated (essential) Customer service experience Previous financial services experience A second language preferred High level of motivation and intelligence> Willing to work night ... . This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor---Financial-Services_job59269592 ... Customer Service, excellent communication skills as well as an analytical mind and great attention to detail, as you will be picking up on any questionable activity within money transaction services... More

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  5. Financial Services - Customer Service Executive

    London | | From Talent2

    Financial Services - Customer Service Executive £22,000 - £25,000 depending on experience City, London Our client is a multi-award winning Investment Firm based in the City, helping businesses... you to start your career in financial services. I am seeking an enthusiastic and hardworking Customer Service Executive to join their fast expanding team. You will be involved in dealing with a large ... of your main duties and responsibilities will include: Delivering exceptional customer service both to internal and external customers Being the first point of contact for customer queries via ... . Talent2 offer the services of an employment agency for permanent work and an employment business for temporary work. This job was originally posted as www.totaljobs.com/JobSeeking/Financial... More

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  6. Financial Services - Customer Service Executive

    London | | From Talent2

    Financial Services - Customer Service Executive £22,000 - £25,000 depending on experience City, London Our client is a multi-award winning Investment Firm based in the City, helping businesses... you to start your career in financial services. I am seeking an enthusiastic and hardworking Customer Service Executive to join their fast expanding team. You will be involved in dealing with a large ... of your main duties and responsibilities will include: Delivering exceptional customer service both to internal and external customers Being the first point of contact for customer queries via ... . Talent2 offer the services of an employment agency for permanent work and an employment business for temporary work. This job was originally posted as www.totaljobs.com/JobSeeking/Financial... More

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  7. Financial Difficulties Advisor - Customer Service

    Leeds | | From Search Consultancy

    Financial Difficulties Advisor - Customer Service Leeds £15,500 with an increase good £16,200 upon passing probation. My client a leading Debt Management company in the Uk is looking for a.... You will be making inbound and outbound calls, working towards targets on a daily basis and providing the customer with an excellent service. The role of a Financial Difficulties Advisor will suit anyone with experience in the following fields: * Financial Difficulties * Collections * Debt Management * Call Centre * Finance Advisor * Contact Centre * Customer Service In reward for this you will be ... number of Financial Difficulties Advisors to join a well established team. The role of a Financial Difficulties Advisor will involve liasing with 3rd party companies who have customers with... More

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  8. Financial Customer Service Executive

    Stockport | - £16k-£18k | From Gibson Hollyhomes

    Financial Customer Service Executive £16,500 - £18,000 PA, OTE £22,000 No weekend's Good accessible location Growing company, progression opportunities Our client delivers... tailored financial services to those that require financial assistance. They are leaders in their field and hold a reputation for delivering a unique service. The management team have a wealth of experience in financial services and are very passionate about the business and what they do. As a Customer Service Account Manager you will be responsible for the management and maintenance ... www.totaljobs.com/JobSeeking/Financial-Customer-Service-Executive_job59339912 ... More

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  9. Customer Support Consultant - Financial Services

    West Malling | £15k - 16.5k per year + Excellent company benefits | From Interaction - Maidstone

    Customer Support Consultant - Financial Services Kings Hill Salary: £15 - 16.5K per annum Hours: Monday to Friday 8.00am - 4.00pm and 9.30am - 5.30pm Our well established and award... winning Financial Services client based in Kings Hill is recruiting for an experienced and enthusiastic Customer Support Consultant to join their Customer Support Division. The purpose of the role is to provide customer service to their external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the Customer Support division ... of the relevant legislation and guidance in relation to customer care Previous experience within a support operations role, with a focus on customer service Excellent communication skills (both written... More

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  10. Customer Support Consultant - Financial Services

    West Malling | £15k - 16.5k per year + Excellent company benefits | From Interaction Recruitment

    Customer Support Consultant - Financial Services Kings Hill Salary: £15 - 16.5K per annum Hours: Monday to Friday 8.00am - 4.00pm and 9.30am - 5.30pm Our well established and award... winning Financial Services client based in Kings Hill is recruiting for an experienced and enthusiastic Customer Support Consultant to join their Customer Support Division. The purpose of the role is to provide customer service to their external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the Customer Support division ... of the relevant legislation and guidance in relation to customer care Previous experience within a support operations role, with a focus on customer service Excellent communication skills (both written... More

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Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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