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  1. Customer Service/Administrator Financial Services

    Glasgow | £9 - £11 per hour | From Change Recruitment

    Change Recruitment Group are currently recruiting for various customer service and back office roles, on behalf of a major global financial services provider, based within Glasgow City Centre.... and working environment Opportunity to gain experience within a market leader Skills & Experience: Strong background within a customer service/upselling/complaint handling or financial administration Experience working within a financial service environment, with knowledge of financial service products preferred Experience working to FSA regulations preferred Experience working under pressure ... These opportunities range from general servicing, complaint handling and administration. Excellent opportunities for driven, customer focused and self motivated individuals to join a highly...

  2. Customer Service Adviser - Financial Services

    Cardiff | Market related | From Simplified Recruitment

    Job Title: Customer Service Adviser - Financial Services Location: Nantgarw, Near Cardiff Salary: £15,400 per Annum Customer Service Adviser - Financial Services: You must have a background in... further instructions if applicable. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Adviser---Financial-Services_job61008216 ... financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments. This permanent, 40 hour per week position is working on behalf of a government ... , banking mortgages insurance etc. . Demonstrable Customer Service skills, preferably within a Contact Centre. . Great IT skills. . A flexible, "can do" attitude. . A commitment to accuracy and continuous...

  3. Customer Service Consultant (Financial Services)

    City | £22000 per annum + + benefits | From Randstad Sales

    We are currently recruiting for customer services advisers to work within a large financial services organisation in Canary Wharf. This is a permanent position to start in December/January The... posted as www.totaljobs.com/JobSeeking/Customer-Service-Consultant-Financial-Services_job61095484 ... service environment within financial services Excellent communication skills, both written and verbal Strong administration skills and MS Office Accuracy and excellent attention to detail Ability ... role will involve dealing with incoming communication by phone, email and letters from customers and resolving queries by analysing data, gathering information on cases or working with internal or...

  4. Customer Service Adviser - Financial Services

    Altrincham | £15500 per annum | From Office Angels

    My client, a financial services company, are currently recruiting for a customer service advisor. This will be a FTC for a period of 6 months initially. Duties will include: Receiving inbound... vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Adviser---Financial-Services_job61073557 ... calls Answer queries and give advice as appropriate Contact 3rd parties when required Comply with all FCA guidelines and data protection Investigate any complaints Applicants mush have the following attributes: *Excellent customer service skills *Excellent PC and telephone skills *Excellent communication & listening skills *Ability to deal with difficult customers *Ability to work on...

  5. Financial Customer Service Advisor

    City | £22000 per annum + Benefits | From Randstad Financial & Professional

    My client is a leading public service organisation. They are currently looking for individuals with financial service and customer service experience. This is an exciting opportunity to join a... the face of the organisation you will need to give excellent customer service at all times *Delivering the outcome of complaints to relevant parties *Analysing information and being part of the decision making process Person Specification: *Previous experience in a financial services organisation *Previous experience in a customer service environment *Previous administrative experience *Problem ... recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003 This job was originally posted as www.totaljobs.com/JobSeeking/Financial-Customer-Service...

  6. Financial Customer Service Administrator

    Southampton | £16500 - £18000 per annum + Some company benefits | From BROOK STREET BUREAU - Southampton

    An exciting job opportunity has arisen with a large investment company seeking a Financial Customer Service Administrator in this busy central location. This position is a 6 month fixed term... contact, offering a salary of £16,500- £18,000 dependant on experience. You will be required to have a back ground in the Financial Industry and previous customer service experience. The ideal candidate would be able to provide technical support and expertise to the department as well as providing support for project work and system enhancement/system fixes. You will have worked in a formal ... www.totaljobs.com/JobSeeking/Financial-Customer-Service-Administrator_job61128644 ...

  7. Customer Insight Consultant - Financial Services

    Swindon | £38000 - £48000 per annum | From Henry Nicholas Associates

    A leading financial services company is looking for a Markets and Customer Insight Consultant to join the customer insight team. This high profile role is focussed on understanding both the... - A passionate and customer-centric personality and an enquiring mind! - Ideally a financial services background - although if you are a particularly strong candidate from another sector please still get in ... or call 0117 317 8103 for more information. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Insight-Consultant---Financial-Services_job60947065 ... competitor markets and the customer - analysing what influences their behaviours and identifying future growth opportunities. Sitting within a fantastic team this role offers real ownership...

  8. Customer Insight Consultant - Financial Services

    Swindon | £38000 - £48000 per annum | From Henry Nicholas Associates

    A leading financial services company is looking for a Markets and Customer Insight Consultant to join the customer insight team. This high profile role is focussed on understanding both the... - A passionate and customer-centric personality and an enquiring mind! - Ideally a financial services background - although if you are a particularly strong candidate from another sector please still get in ... or call 0117 317 8103 for more information. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Insight-Consultant---Financial-Services_job61001294 ... competitor markets and the customer - analysing what influences their behaviours and identifying future growth opportunities. Sitting within a fantastic team this role offers real ownership...

  9. Customer Service Executive - Financial

    Swindon | £18000 per annum | From Frankly Recruitment

    Our client is looking for a proactive and professional Customer Service Advisor to join their growing team. Working within the financial industry you will be a confident communicator who enjoys... up enquiries from prospective customers asking about our cards and services Answer calls from new enquiries Ask effective and appropriate probing questions to help inform customers of the right product depending on their needs Take personal responsibility for resolving customer queries and deciding on the best course of action. Provide excellent customer service at all times whilst following ... situations Free parking, other benefits and incentives. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Executive---Financial_job61152335 ...

  10. Customer Excellence - Financial Services

    Coventry | £70000 - £85000 per annum + On application | From Timothy James Consulting Ltd

    Timothy James Consulting are working alongside a leading UK Building Society as they look to appoint a Head of Customer Experience to join their expanding operation. Reporting to the Customer... - w.tonge@timothjyjamesconsulting.com This job was originally posted as www.cwjobs.co.uk/JobSeeking/Customer-Excellence---Financial-Services_job61145858 ... Experience Director, the key purpose of the exciting and challenging role is: ?To develop, implement and embed the customer experience ethos and oversee the delivery of the Groups customer experience and root cause programmes. ?Complete horizon scans for impending internal and external changes that may affect the customer experience or root cause management within the organisation including...

Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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