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  1. Customer Service Advisor (Financial Services)

    Manchester | £16,000 - £18,000 | From Easyweb Recruitment

    Customer Service Advisor (Financial Services) Our client, one of the UK's largest financial services companies. As an award-winning company, we handle over £22 billion of assets for more than... of customer management systems or databases. Desirable knowledge, skills and experience a) Financial services administration experience. b) Financial services qualifications. In return, you can expect a bespoke training programme from day one and the opportunity to further develop a career in financial services as you progress in your role. You may have experience of the following: Customer Service Administrator, Financial Services, Pensions Administration, Contact Centre, Banking Services, Credit Controller, Call Centre, Customer Services, Chartered Insurance Institute, Claims Handler... More

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  2. Customer Service - Financial Industry

    Swindon | £18000 per annum | From Frankly Recruitment

    Working within the financial industry you will be a confident communicator with the ability to work with minimal management after training. Working on a shift basis 8.30 - 5pm or 10 - 7pm The... and punctuality This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service---Financial-Industry_job60284340 ... about our cards and services Answer calls from new enquiries Ask effective and appropriate probing questions to help inform customers of the right product depending on their needs Take personal responsibility for resolving customer queries and deciding on the best course of action. Provide excellent customer service at all times whilst following AML and PCI requirements. Deal with complaints in... More

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  3. Customer Service Call Handler - Financial Services

    Bristol | Up to £17,000 per annum | From Cavendish Maine

    Our client is one of the world's longest established banks. An organisation that is respected by its customers, admired by competitors and desired by investors. They want to continue to excel.... This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Call-Handler--Financial-Services_job60226251 ... and therefore they need the best people to make this happen. About the Role: Working as a Customer Service Call Handler, you will be required to deliver a high quality, professional, telephone based customer service to mortgage customers. You will take ownership and resolve customer enquiries, escalating matter when appropriate. Further responsibilities include... Deliver... More

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  4. Temporary Outbound Financial Customer Service Assistant

    Letchworth Garden City | From £8 to £8.50 per hour | From LAWRENCE DEAN

    Company Profile - Temporary Outbound Financial Customer Service Our client based in Letchworth offers an excellent opportunity on a temporary basis to work on a project. You will... Job Description - Temporary Outbound Financial Customer Service This role involves proactively speaking to customers chasing payments and investigating invoices Duties will include ... along with general queries. · Working as part of a team to meet deadlines. Required Skills - Temporary Outbound Financial Customer Service Ideally you will have ... . Benefits - Temporary Outbound Financial Customer Service · £8.50 per hour · Working Monday to Friday 8:00am - 4:00pm or 9:00am - 5:00pm · Excellent... More

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  5. Customer Service Advisor (Financial Services)

    UK-North West England | £16,000 - £18,000/Year | From CareerBuilder

    Customer Service Advisor (Financial Services)AJ Bell, one of the UK’s largest financial services companies. As an award-winning company, we handle over £22 billion of assets for more than 95,800... develop a career in financial services as you progress in your role. You may have experience of the following: Customer Service Administrator, Financial Services, Pensions Administration, Contact ... business, benefits, transfers, investments, property and banking. The teams cover a wide range of tasks that require a variety of skills. Therefore if you have a passion for customer services why not consider a role with AJ Bell?Working in a fast-paced, friendly and focused environment as a Customer Service Administrator, you will be relied on to deliver an excellent standard of service to AJ Bell’s... More

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  6. Part - Time Customer Advisors Financial Services Environment

    Halifax, West Yorkshire | - £13k-£18k | From THE Agency (Recruitment) Ltd

    Part - Time Customer Service Advisors Due to an exciting new contract for our Client we are looking to recruit a high number of Customer Service Advisors for their prestigious offices.../JobSeeking/Part---Time-Customer-Advisors-Financial-Services-Environment_job60365643 ... based just outside Halifax centre, which is easy to get to on public transport links and for car drivers.The position is within the Customer Services team in a high volume contact centre environment ... with third party organisations over the phone and via email · Provide a high level of customer service at all times · Complaint resolution This is an excellent... More

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  7. Financial Customer Service Advisor

    Salford, Lancashire | 18000.0000 | From Platinum Financial Recruitment

    Financial Customer Service Advisor Salford Quays £18,000 -Fantastic career progression -Great Training programme -Sunday Times "Top 100 best companies to work... for" -"Investors in People" -Established for over 20 years -Offering 100% job stability (no chance of redundancy) Platinum Financial Recruitment is currently looking for candidates who consider themselves to be: -A people person -Customer Service based -Keen to go the extra mile for customers -Positive and ambitious The Financial Customer Service Advisor role ... -Delivering 100% customer service on all calls -No sales Candidate specification: -Experience of working in customer service -Evidence of good job stability -Can get to Salford Quays on a daily... More

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  8. Customer Service Representative - Financial Services

    Kingswood, Surrey | 21500.0000 | From Headstart Employment

    Customer Service Representative - Financial Services Kingswood, Surrey £21,500 per annum 6 month contract (potential to go permanent) The role: . Handling inbound telephone calls from... customers . Providing information about financial products and services . Providing very high levels of customer service . Resolving queries Requirements: . Previous experience in a telephone based Customer Service role . Excellent communication skills . Professional and articulate telephone manner . IT literate . Financial services experience would be an advantage, but is not essential ... More

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  9. Financial Services/Customer Service Administrator

    Bromley, Kent | 14000.0000 | From Joy Recruitment Ltd

    We are looking for experienced Customer Services Administrators to join this Financial Services company. Successful candidates will have good written and oral communication, administration and... computer skills and want to provide excellent standards of customer service. Responsibilities will span from New Business Administration, Contract and Payment Administration and claims processing of Life, Investment and Pensions business. Day-to-day administration, to include processing applications, payment administration and reconciliation, contract administration, claim assessment, and customer enquiries. Experience Essential Experience in customer service administration. Industry knowledge of Life, Investment and Pensions. Financial Services Industry knowledge ... More

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  10. Customer Service Advisor - Financial Services

    Redhill, Surrey | 20000.0000 | From Reed

    Organisation Description My client, a hugely successful financial services company based in Reigate, is looking for a Customer Service Advisor to join their team. This role works on a shift... basis - 1 week in 4 is 12pm - 8pm and 3 weeks in 4 is 9am - 5pm. This role offers a competitive salary plus shift allowance and bonus opportunities. This role would ideally suit someone with a passion for customer service and experience within Financial Services. Job Description This role sits within the sales team but is a customer service focused role. Key Duties: * Speaking ... the following skills / experience: * Excellent customer service skills, ideally telephone based * Previous experience within Financial Services * Effective communication skills Reed Specialist Recruitment... More

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Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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