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  1. Financial Customer Services

    Cheltenham | £18000 - £22000 per annum + competitive benefits | From Adecco Group

    My client based in Cheltenham is keen to employ a Customer Service Specialist, with mortgage or financial services experience. The role will be to provide a range of mortgage services to clients... www.totaljobs.com/JobSeeking/Financial-Customer-Services_job59260026 ... including assisting those experiencing difficulties paying their mortgage. Key tasks: * Liaise with customers regarding a range of mortgage queries * Ensure that payment plans are realistic ... acting on the customers behalf, e.g. Citizens advice Bureau * Handle all associated administration accurately, following guidelines. * Carry out all arrears related tasks in line with business... More

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  2. Customer Service Adviser - Financial Services

    Rhondda Cynon Taff | £14,000 per Annum | From Simplified Recruitment

    Job Title: Customer Service Adviser - Financial Services Location: Nantgarw, Near Cardiff Salary: £14,000 per Annum, Pro-rata Working Hours: Between 8am and 8pm, Monday to Sunday. Our client... is on the lookout to recruit a Customer Service Adviser - Financial Services. This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money advice and information to the general public by telephone and via the web. You will have a background in financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments. To apply, you must have:  - Experience of working in an area of finance, such as debt, banking mortgages insurance etc. - Demonstrable Customer Service skills, preferably within... More

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  3. Customer Service Advisor (Financial Services)

    Manchester | - £16k-£18k | From Gibson Hollyhomes

    Customer Service Advisor £16,000 PA, OTE £17,500 -Subsidised cafeteria -Great incentive schemes -Health cash plan -Established over 15 years -35 hours per week This is your... opportunity to join a company that is going places - fast! Due to exponential growth this Financial Services Company is looking for proactive Customer Service Advisors. The company has been established for over 15 years and have exciting plans to grow the business offering more services to clients. You would be working as part of a busy customer services team assisting clients who are in ... www.totaljobs.com/JobSeeking/Customer-Service-Advisor-Financial-Services_job59234423 ... More

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  4. Customer Service Advisor - Financial Services

    West London | up to £25,000 + £75 per night | From BROOK STREET BUREAU - Hammersmith

    My client, an international leader in the financial services industry, is looking for an intelligent, motivated customer service advisor to join their fast-growing team. This is an excellent time to...: Degree educated (essential) Customer service experience Previous financial services experience A second language preferred High level of motivation and intelligence> Willing to work night ... . This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor---Financial-Services_job59269592 ... Customer Service, excellent communication skills as well as an analytical mind and great attention to detail, as you will be picking up on any questionable activity within money transaction services... More

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  5. Customer Services Assistant (Financial Services)

    Aylesbury | - £18k | From Downtown Recruitment

    Do you have a passion for customer services ?. Do you want to work for an award winning company ? My client is seeking a versatile Customer Services Assistant to work as part of a team of 12 in a... include 25 days holiday, private health care and pension scheme. Previous experience in the financial services sector would be highly desirable. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Assistant-Financial-Services_job59396252 ... busy and challenging environment. You will be taking customer orders over the phone and processing customer orders from other sources including letters, application forms and emails. You will also... More

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  6. Customer Service (Financial Services) x14

    Henley-On-Thames | - £20k-£22k | From Adecco Group

    My client, one of the largest international investment managers, is looking for a Customer Service Executive to join their exciting team. This once in a lifetime opportunity would suit:... posted as www.totaljobs.com/JobSeeking/Customer-Service-Financial-Services-x14_job59363032 ... -Graduates with a degree in Financial Services -Non Graduates with experience in retail banking, financial services or contact centre Duties: - Answering clients enquires to the highest standard - Gaining a high level of understanding the daily market potentially affecting our funds - Keeping to KPIs - Answer all calls in less than one minute - Upholding a high Customer Service The right... More

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  7. Customer Service Adviser - Financial Services

    Rhondda Cynon Taff | From £14,000 per Annum | From Simplified Recruitment

    Job Title: Customer Service Adviser - Financial Services Location: Nantgarw, Near Cardiff Salary: Starting from £14,000 per Annum You will have a background in financial services, with a good... further instructions if applicable. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Adviser---Financial-Services_job59425608 ... . . Demonstrable Customer Service skills, preferably within a Contact Centre. . Great IT skills.  . A flexible, `can-do` attitude. . A commitment to accuracy and continuous improvement.  Hours ... understanding of topics such as debt, pensions, mortgages, savings and investments. This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money... More

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  8. Customer Service Officer (Financial Services)

    East London | £11 per hour + + paid holiday | From Randstad Sales

    We are currently recruiting for customer services officers to work within a large financial services organisation in Canary Wharf. The role will involve dealing with incoming communication by.... This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Officer-Financial-Services_job59379986 ... phone, email and letters from customers and resolving queries by analysing data, gathering information on cases or working with internal or external stakeholders. The position involves dealing with sensitive data so it's also vital that records are kept up to date and accuracy is maintained. Requirements: 1 year experience in a customer service environment Excellent communication skills, both... More

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  9. Financial Difficulties Advisor - Customer Service

    Leeds | | From Search Consultancy

    Financial Difficulties Advisor - Customer Service Leeds £15,500 with an increase good £16,200 upon passing probation. My client a leading Debt Management company in the Uk is looking for a.... You will be making inbound and outbound calls, working towards targets on a daily basis and providing the customer with an excellent service. The role of a Financial Difficulties Advisor will suit anyone with experience in the following fields: * Financial Difficulties * Collections * Debt Management * Call Centre * Finance Advisor * Contact Centre * Customer Service In reward for this you will be ... number of Financial Difficulties Advisors to join a well established team. The role of a Financial Difficulties Advisor will involve liasing with 3rd party companies who have customers with... More

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  10. Financial Customer Service Executive

    Stockport | - £16k-£18k | From Gibson Hollyhomes

    Financial Customer Service Executive £16,500 - £18,000 PA, OTE £22,000 No weekend's Good accessible location Growing company, progression opportunities Our client delivers... tailored financial services to those that require financial assistance. They are leaders in their field and hold a reputation for delivering a unique service. The management team have a wealth of experience in financial services and are very passionate about the business and what they do. As a Customer Service Account Manager you will be responsible for the management and maintenance ... www.totaljobs.com/JobSeeking/Financial-Customer-Service-Executive_job59339912 ... More

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Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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