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  1. Customer Service Officer (Financial Services)

    East London | £11.00 per hour + + paid holiday | From Randstad Sales

    We are currently recruiting for customer services officers to work within a large financial services organisation in Canary Wharf. This position is initially for 3 months, with a view to being... was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Officer-Financial-Services_job60464022 ... . Requirements: 1 year experience in a customer service environment Excellent communication skills, both written and verbal Strong administration skills and MS Office Accuracy and excellent attention to ... extended for a further 1 year. The role will involve dealing with incoming communication by phone, email and letters from customers and resolving queries by analysing data, gathering information... More

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  2. Customer Service - Financial Industry

    Swindon | £18000 per annum | From Frankly Recruitment

    Working within the financial industry you will be a confident communicator with the ability to work with minimal management after training. Working on a shift basis 8.30 - 5pm or 10 - 7pm The... and punctuality This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service---Financial-Industry_job60284340 ... about our cards and services Answer calls from new enquiries Ask effective and appropriate probing questions to help inform customers of the right product depending on their needs Take personal responsibility for resolving customer queries and deciding on the best course of action. Provide excellent customer service at all times whilst following AML and PCI requirements. Deal with complaints in... More

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  3. Customer Service - Financial Industry

    Swindon | £18000 per annum | From Frankly Recruitment

    Working within the financial industry you will be a confident communicator with the ability to work with minimal management after training. Working on a shift basis 8.30 - 5pm or 10 - 7pm The... and punctuality This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service---Financial-Industry_job60428155 ... about our cards and services Answer calls from new enquiries Ask effective and appropriate probing questions to help inform customers of the right product depending on their needs Take personal responsibility for resolving customer queries and deciding on the best course of action. Provide excellent customer service at all times whilst following AML and PCI requirements. Deal with complaints in... More

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  4. Outbound Customer Service Advisor - Financial Services

    Wilmslow | £14500 - £16000 per annum | From Recruitment Genius

    This is an exciting opportunity to join a well-established major national player within the Direct Marketing Industry. The successful candidates will be working as part of an extensive outbound... to Thursday and 9am-5pm on Friday. This job was originally posted as www.totaljobs.com/JobSeeking/Outbound-Customer-Service-Advisor---Financial-Services_job60454708 ... dialler communicating with customers, gathering information and finding leads. You will provide Excellent Customer Service at all times and be able to work with objection handling techniques. Their call ... and concisely - Driven in approach with a passion for customer service - A friendly and informative approach with the ability to build rapport and trust and excellent telephone manner - Experience from... More

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  5. Customer Sales Team Manager (Financial Services)

    Manchester | From £23,000 to £27,000 per annum | From Gibson Hollyhomes

    Customer Sales Team Manager (Financial Services) £23,000 - £27,000 PA plus bonus Our client offers various insurance products to consumers; their aim is to keep the quality of service... the team to meet/exceed performance/quality targets Ensure their team delivers high standards of customer service/product knowledge Handle all agent queries, referrals and customer ... requirements are achieved and exceeded. The team will be dealing with new and existing customers on an inbound and outbound basis, handling queries, amendments and identifying sales opportunities ... communication skills, along with proven experience in team building, planning, organising and decision-making. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Sales-Team... More

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  6. Customer Service Advisor - P/T (Financial Services)

    Worthing, West Sussex | Competitive | From Easyweb Recruitment

    Customer Service Advisor - P/T (Financial Services) Our client is the specialist global F+A outsourcing division, which has more than 65,000 employees in 40 countries. As a full-service BPO... of the following: Administrator, Business Support, Vulnerable Customers, Customer Service Advisor, FCA, Financial Solutions, Client Support, Contact Centre, Administration, Finance, Accounting ... of any age for this role. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor---PT-Financial-Services_job60446143 ... and speed at all times. They are service providers with a passion and devote themselves to the success of their customers. Position: Business Support Administrator Location: Worthing, West Sussex... More

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  7. Customer Service Advisor - P/T (Financial Services)

    UK-Worthing | N/A | From CareerBuilder

    Customer Service Advisor - P/T (Financial Services)Our client is the specialist global F+A outsourcing division, which has more than 65,000 employees in 40 countries. As a full-service BPO provider..., Business Support, Vulnerable Customers, Customer Service Advisor, FCA, Financial Solutions, Client Support, Contact Centre, Administration, Finance, Accounting, Customer Services, BPO, Business Process ... prospects with Investors in People, no Absence reward per quarter, full training package specifically tailored to support the role etc.ROLE: The Customer Service Advisor will assist and provide support to ... for the entire invoice processing chain, they offer a broad spectrum of services including invoice administration, invoice purchasing, debt purchasing, financing and debt collection. With more than... More

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  8. Outbound Customer Service Advisor - Financial Services

    UK-Chorley | £14,500 - £16,000/Year | From CareerBuilder

    This is an exciting opportunity to join a well-established major national player within the Direct Marketing Industry. The successful candidates will be working as part of an extensive outbound... dialler communicating with customers, gathering information and finding leads. You will provide Excellent Customer Service at all times and be able to work with objection handling techniques. Their call ... clearly and concisely • Driven in approach with a passion for customer service • A friendly and informative approach with the ability to build rapport and trust and excellent telephone manner • Experience from a similar customer service, sales or call centre role is desirable although specific in-house training will be given • Proactive and thoughtful in approach with a keen eye for detail... More

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  9. Financial Customer Service Advisor

    Salford, Lancashire | 18000.0000 | From Platinum Financial Recruitment

    Financial Customer Service Advisor Salford Quays £18,000 -Fantastic career progression -Great Training programme -Sunday Times "Top 100 best companies to work... for" -"Investors in People" -Established for over 20 years -Offering 100% job stability (no chance of redundancy) Platinum Financial Recruitment is currently looking for candidates who consider themselves to be: -A people person -Customer Service based -Keen to go the extra mile for customers -Positive and ambitious The Financial Customer Service Advisor role ... -Delivering 100% customer service on all calls -No sales Candidate specification: -Experience of working in customer service -Evidence of good job stability -Can get to Salford Quays on a daily... More

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  10. Financial Customer Service

    Northampton | £8.24/annum | From Adecco

    A large banking organisation who are based in MOULTON PARK Northampton requires candidates to join their busy inbound call centre. The role is due to start on MONDAY 8th September. This role is a... to 5pm for up to 12 weeks. This Role will entail Talking to customers on the telephone, providing an exceptional level of service as you help them to manage their finances, talking customers ... the telephone for 90% of your time, providing a first class customer service that is second to none * Act on leads generated by the service teams and identify how the customer could benefit from the award ... , secure and efficient handling of financial and non financial data and customer information on all account types in accordance with operational procedures * Understand and carry out processes in... More

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Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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