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  1. Customer Service Team Leader / Financial Services

    Glasgow | £200 per day | From Change Recruitment

    Change Recruitment Group are currently recruiting for an experienced Team Leader to manage a team of Customer Service Specialists, within a contact centre environment based in Glasgow City... Centre. This is an exciting new opportunity to work within a well established financial service organisation who can offer great training and a friendly and fast paced working environment ... to 200 per day The Position: You will be responsible for leading and motivating a team of up to 12 Agents within a financial service/contact centre environment. You will be responsible for ... the following criteria) Broad understanding of the financial service industry and its product types. Working knowledge of regulation and governance relating to Investments and Stock Broking...

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  2. Customer Service - Financial Services

    Reigate | From £18,600 to £20,000 per annum | From Coast Specialist Recruitment

    A highly successful Financial Services organisation in Reigate is recruiting a Customer Service Advisor to work within their Annuity team. The successful candidate will deal with direct client.../Customer-Service---Financial-Services_job60799881 ... processing of annuity applications. The role will be predominantly telephone based, speaking to clients about the process and giving instructions and timelines. Telephone customer service skills are essential, ideally within Financial Services . You will need to show empathy and attention to detail. Key duties will include processing all new business, ensuring applications received are...

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  3. Arabic Customer Service - Financial Services

    City | £18000 - £22000 per annum | From Tate

    We are seeking a fluent Arabic speaking Customer Service Adviser to support this Global Financial Services company based in the heart of the City of London. The ideal candidate will have a strong...! This job was originally posted as www.totaljobs.com/JobSeeking/Arabic-Customer-Service---Financial-Services_job60865497 ... interest in Financial Services / Financial Markets. The role; Managing client enquiries / relationships through a chat system, telephone, email and Salesforce Contact existing clients for ... development, translations, marketing campaigns, forum monitoring and analysis, webinars The ideal candidate; Will desire a future career within a sales role in the Financial Services industry...

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  4. Customer Service Advisor - Financial Services

    Widnes | Competitive Salary and Benefits | From Home Retail Group

    Customer Service Advisors - Financial Services Home Retail Group is the UK's leading home and general merchandise retailer. In terms of both our customers and our staff, you'd struggle to... originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor---Financial-Services_job60841995 ... are looking for customer focused advisors to answer queries and take payments from our customers in relation to their Argos store card. We offer comprehensive training for our positions so you do not need to have previous contact centre experience. All we ask is that you have a great telephone manner, good computer skills and love helping customers. Our training is Monday - Friday 8am-2pm...

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  5. Customer Services Director - Financial Services

    Edinburgh | £Excellent + Highly Attractive Benefits Package | From SOLUTIONS DRIVEN

    Customer Services Director Financial Services Based: Edinburgh £Excellent + attractive benefits package My client is an award winning financial services organisation based in Edinburgh. With..., manage teams within a financial services environment, whilst delivering first class service to customers. Key contribution areas include: *Managing and Leading the Customer Service team to ensure ... experience within the Financial Services Industry coupled with managing a Service Delivery team (ideally including an outsourced function). *Your experience will be gained from a 'Business to Customer ... numerous awards for products and for employees- this truly is a company you want to work for! An exciting opportunity has now arisen for a Customer Services Director to lead a medium sized, growing...

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  6. Customer Service Advisor (Financial Services)

    Greater Manchester | £16,000 - £18,000, discretionary bonus, pension & | From Easyweb Recruitment

    Customer Service Advisor (Financial Services) Our client is one of the UK's largest financial services companies. As an award-winning company, we handle over £22 billion of assets for more than... and the opportunity to further develop a career in financial services as you progress in your role.  You may have experience of the following: Customer Service Administrator, Financial Services ... /JobSeeking/Customer-Service-Advisor-Financial-Services_job60803208 ... : Customer Service Advisors Location: Old Trafford, Manchester, Northwest Salary: £16,000 - £18,000, discretionary bonus, pension & study support We are currently looking for talented people to join our...

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  7. Customer Service Consultant-Financial Services

    West London | Attractive Salary | From 360 Resourcing

    Customer Service Consultant-Financial Services London Permanent Attractive Salary Package Shifts: Days, Nights and Weekends-Rotational (Nights paid as extra) Our client is an... posted as www.totaljobs.com/JobSeeking/Customer-Service-Consultant-Financial-Services_job60866415 ... transfers to mobile wallets, cash pickup or delivery, or airtime top-up for their mobile phones. Due to a period of growth they are now looking to recruit Customer Service Consultants to join their existing team. The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring. The key responsibilities of a Customer Service Consultant are: - Advising customers...

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  8. Customer Service Advisor- Financial Services

    Altrincham | £15200 per annum | From Office Angels

    My client, a financial services company, are currently recruiting for a customer service advisor. This will be a FTC for a period of 12 months. Duties will include: Receiving inbound calls... attributes: *Excellent customer service skills *Excellent PC and telephone skills *Excellent communication & listening skills *Ability to deal with difficult customers *Ability to work on own initiative ... unfortunately you have been unsuccessful on this occasion. Office Angels is an equal opportunity employer This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor--Financial-Services_job60758110 ...

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  9. Customer Service Consultant-Financial Services

    London W | Attractive Salary | From 360 Resourcing Solutions Ltd

    Customer Service Consultant-Financial Services London Permanent Attractive Salary Package Shifts: Days, Nights and Weekends-Rotational (Nights paid as extra) Our client is an award-winning... mobile wallets, cash pickup or delivery, or airtime top-up for their mobile phones. Due to a period of growth they are now looking to recruit Customer Service Consultants to join their existing team. The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring. The key responsibilities of a Customer Service Consultant are: - Advising customers on the products ... that suggest suspicious activity - Research unusual or questionable transactions - Monitor and release transactions - Ensuring emails are answered promptly and accurately As a Customer Service...

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  10. Customer Service / Financial Solutions Advisor

    Leeds | £15,500 per annum | From Toriga Energy Ltd

    What can you expect from us? Salary c£15,500. Paid holiday, 20 days plus bank holidays. Opportunities for career development in a dynamic and rapidly growing business. Full time, permanent.... Some experience in a Financial Services Sales or Audit environment would be advantageous. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service--Financial-Solutions ... and contract roles. The Roles As part of our small team, you will be the first point of contact for our customers and will need to deliver excellent customer service. Understanding the full range of products and services on offer. You will be considering and advising on financial solutions to support plumbing, heating and renewable installations. We are also looking for an additional...

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Financial services customer advisors work in contact centres handling enquiries by telephone, email, and other digital means for the financial services industry.

Who can I work for?

You could work for high street and online banks, and credit, insurance, pensions and investment companies.

Where and when can I work?

Evening and weekend shift work is common, as contact centres are often open in the evening and at weekends. Part-time hours and temporary contracts are widely available.

What can I earn?

The starting salary for a financial services customer advisor is anywhere between £12,000 and £18,000 a year. You could look to earn around £30,000 in supervisory and managerial positions.

What are the benefits?

You may earn commission if you are required to sell products, such as life insurance, as part of your role. You could also enjoy subsidised mortgages, loans, pensions, shares and insurance.

Are there chances of promotion?

With experience, you could progress to become a team leader, supervisor or manager. You could also specialise in a particular area, such as mortgages, and go on to further training in that discipline.

What will I be responsible for?

You will be processing payments and withdrawals, answering customer questions, maintaining accurate records, promoting financial products and services, handling complaints or escalating them to senior staff members plus handling administrative processes.

Do I need any experience?

It's extremely useful to have computer skills and experience of customer service, cash handling or office work. Employers will usually ask for a good standard of general education, and good GCSE grades including English and maths are an advantage.

What attributes are needed?

Excellent communication, computer and numeracy skills plus the ability to stay calm under pressure is beneficial. You will also need to demonstrate a keen eye for detail and the ability to work to targets and deadlines.

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