Global business requires a Customer Services Analyst to join their growing team based in Coventry. You will have the opportunity to learn how their business works, become an expert on their software...
Keywords: Trainee, Customer Service Analyst, business, business support, application support, IT, support, support engineer, 2nd line support, 1st line support, 2nd line, 2nd level help desk, 2nd ... solution and deliver an excellent service to their customers.
The successful candidate will;
* Learn and develop their knowledge of business processes and software applications
* Support customers using the software application
* Log issues via the online helpdesk system, escalating issues to the team leader if required
* Provide excellent customer service
*Be passionate and show...