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  1. Customer Support Services

    Brackley | £22000 - £24000 per annum | From Plus One Personnel

    Our client is looking for an experienced IT support professional who can demonstrate very good customer services and relationship building skills, to join their support team. Key... responsibilities; Handling and resolving customer software and hardware queries and problems. Pass over to field based support engineers if necessary. Update the in house database with customer records and information Ensure that you keep the customer informed at all stages of the resolution process Support our customers during office hours and evenings/weekends (on rota basis) Skills ... , servers and MS Office/Windows software Good customer services experience gained from a customer-facing role (either on the phone or face to face). Professional qualification such as HNC, BTEC or NVQ in...

  2. Customer Service Support

    Camberley | £18000 - £24000 per annum | From Parkside Recruitment - Staines Commercial

    A great new opportunity has arisen in the area of Camberley for a Customer Service Support Administrator to join my clients successful team on a 12 month contract basis until the end of the year... such as monthly reports. Key Responsibilities Providing 1st line customer support to business customers regarding their accounts via Email and over the phone Program Coordination - helping connect employees with the right resources based on their needs Support of training programmes Providing monthly customer reports To create and distribute marketing materials from the Client Community ... and troubleshooting skills Possess excellent time management and organisational skills B2B customer service experience Ability to capture and manage client requirements and expectations Parkside...

  3. Customer Service Support

    Leeds | From £18,000 to £18,000 per annum | From Charterhouse Recruitment

    JOB TITLE - Customer Service Support JOB REFERENCE - J026241 LOCATION - Leeds SALARY - up to £18,000 We are looking for a new member to joining our team of 4 and reporting directly to the... Customer Services / Office manager. You will be responsible for providing all-round general support for the office manager in the effective running of the Customer Services Department. Key Tasks and Responsibilities . Responsible for taking incoming calls from a variety of clients. . It is imperative you take detailed & accurate information from the customer. . Quoting . Telephone calls take ... Employment Agency for permanent appointments and an Employment Business for temporary assignments This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Support_job61477949 ...

  4. Customer Services Support Officer

    Northwich | competitive plus excellent benefits | From Barclays UK Retail Bank

    Customer Services Support Officer We have opportunities in this role in Northwich. Building relationships with excellent service As a Customer Services Support Officer with Barclays, you'll.... What you'll give our customers as a Customer Services Support Officer We'll depend on you to make our customers' lives much easier by understanding their requirements, delivering a high-quality service, building productive relationships and operating by the 'treating customers fairly' principle. As an active member of a back-office servicing team, which provides expert support and advice to ... you'll need as a Customer Services Support Officer The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll...

  5. 1st Line Support-Customer Service

    Halifax | £17k | From Integrity IT Solutions Limited

    1st Line Support-Customer Service. A major organisation are looking to recruit a 1st Line Support Analyst to join their team ASAP. As a 1st Line Support Analyst you will have a minimum of 1+... years experience in the following: -1st Line Support. -Customer Service -Dealing with queries over the phone or email. -Microsoft Office (word, excel, outlook etc). -Windows (7, XP, Vista etc). -Ideally insurance or financial experience. This role is suitable for someone who is looking to join an organisation and progress their skills. This role will be dealing with queries over the telephone and email and assisting any colleagues with any issues they may have. This is an excellent opportunity to work for a major organisation. 1st Line Support-Customer Service. ...

  6. Customer Services & Technical Support, Electronics

    Watford | £21000 per annum + Benefits | From Aaron Wallis Sales Recruitment

    Customer Services & Technical Support, Electronics, Middlesex. £21,000 Basic + Bonus & Excellent Benefits. This is a great opportunity for a customer services/technical support person with an... and the chance to advance your career. You may have experience in customer services/support or alternatively you may be working in an electronics environment fault finding or repairing equipment ... liaise with mobile network providers to diagnose connectivity issues so the ability to think on your feet is essential. You will provide customer service support for the internal and external teams ... 764280. Alternatively email stephen.minney@aaronwallis.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services--Technical-Support-Electronics_job61447723 ...

  7. Customer Services & Technical Support, Electronics

    Watford | £21000 per annum + Benefits | From Aaron Wallis Sales Recruitment

    Customer Services & Technical Support, Electronics, Middlesex. £21,000 Basic + Bonus & Excellent Benefits. This is a great opportunity for a customer services/technical support person with an... and the chance to advance your career. You may have experience in customer services/support or alternatively you may be working in an electronics environment fault finding or repairing equipment ... liaise with mobile network providers to diagnose connectivity issues so the ability to think on your feet is essential. You will provide customer service support for the internal and external teams ... 764280. Alternatively email stephen.minney@aaronwallis.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services--Technical-Support-Electronics_job61504235 ...

  8. Customer Services & Technical Support, Electronics

    Watford | £21000 per annum + Benefits | From Aaron Wallis Sales Recruitment

    Customer Services & Technical Support, Electronics, Middlesex. £21,000 Basic + Bonus & Excellent Benefits. This is a great opportunity for a customer services/technical support person with an... and the chance to advance your career. You may have experience in customer services/support or alternatively you may be working in an electronics environment fault finding or repairing equipment ... liaise with mobile network providers to diagnose connectivity issues so the ability to think on your feet is essential. You will provide customer service support for the internal and external teams ... 764280. Alternatively email stephen.minney@aaronwallis.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services--Technical-Support-Electronics_job61556762 ...

  9. Customer Services & Business Support

    Somerset | From £45,000 to £50,000 per annum | From Key Personnel Management Ltd

    Head of Customer Services and Business Support Location:- North Somerset Our client are the UK's most innovative IT and business process service provider, transforming the way our clients deliver... the Customer Services and Business Support teams and to manage the client relationship. The Customer Services & Business Support role will also measure the Operational performance against a range ... challenge and question current standards and procedures in order to drive continual enhancements. They will have a broad knowledge of customer support and services along with previous experience in ... services to their customers through the use of strategic, affordable, shared service platforms. Working for both the public and private sector, the business has earned a strong reputation and hold...

  10. Customer Service & Sales Support

    London | £10 per hour, Benefits Holiday and Sick Pay | From Ready Set Staff

    Our client is a growing call centre that offer recruitment services to businesses. They are currently looking for a Customer Service all rounder to support the sales team.     The ideal candidate... and be customer focused. Daily duties will include but not be limited to: Answering calls Maintaining and updating customer database Providing administrative support to the Sales Consultants ... /Customer-Service--Sales-Support_job61427169 ... screening & compliance Applicants must also have: High volume inbound or outbound call experience required Previous sales support experience is advantage Highly competent in MS Office...

Customer service support offers assistance to helpdesks when there is an influx of calls or a crisis situation. This profession involves working directly with clients to ensure a positive and effective service is provided, even at times of high demand.

Who can I work for?

Large companies with multi products are more likely to have customer service support as more enquiries will be coming their way.

Where and when can I work?

Normal working hours will be between 9-5.30 Monday to Friday, but could mean evening and weekend work if call numbers are particularly high. Opportunities in this area are available all over the UK.

What can I earn?

Earnings depend on the level you are supporting. At helpdesk level you could earn anything between £11-18,000. At a managerial level you could earn anything up to £40,000 depending on your experience.

What are the benefits?

Benefits include turning around a crisis situation, getting praise from customers and working as part of a team all striving for great customer service and satisfaction.

Are there chances of promotion?

Promotion opportunities do depend on the size of the company you work for. If you wish to progress up the career ladder, the more experience you have the better.

What will I be responsible for?

This area involves you supporting the customer service function of a business. This can include answering incoming calls, handling enquires, updating client accounts and admin.

Do I need any experience?

Though no experience is necessarily needed to start a career in this area, education up to at least GCSE level is sort after and a degree is a great asset.

What attributes are needed?

Great communication skills, flexibility and organisation are a must for anyone working in customer service support.

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