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Customer Service Support Jobs

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  1. Customer Service Support

    Leeds | From £18,000 to £18,000 per annum | From Charterhouse Recruitment

    JOB TITLE - Customer Service Support JOB REFERENCE - J026241 LOCATION - Leeds SALARY - up to £18,000 We are looking for a new member to joining our team of 4 and reporting directly to the... Customer Services / Office manager. You will be responsible for providing all-round general support for the office manager in the effective running of the Customer Services Department. Key Tasks and Responsibilities . Responsible for taking incoming calls from a variety of clients. . It is imperative you take detailed & accurate information from the customer. . Quoting . Telephone calls take ... Employment Agency for permanent appointments and an Employment Business for temporary assignments This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Support_job61477949 ...

  2. Customer Support -Customer Services - Telephone Support

    London | From £8 to £10 per hour + Benefits | From Anonymous

    Customer Support -Customer Services - Telephone Support Working for a startup Mobile Telecom Operator based in London. Role: To deal with customer support tickets and resolve customer... www.totaljobs.com/JobSeeking/Customer-Support--Customer-Services---Telephone-Support_job61985609 ... escalations that are passed over by the Customer Care Agents .  Work in our in-house call centre answering customer calls and emails, as well as interacting with customers on live chat. You will take ownership of customer issues and see them through to a positive outcome, knowing that achieving customer satisfaction is the most important aspect of your job. Role: - First/only point...

  3. Customer Services Officer - Support & Customer Service

    London N | | From Triumph Consultants

    Customer Services Officer - Support & Customer Service Reference no: Barnet 818105 Pay Rate: 10.00ph PAYE, noting that Ltd/Umbrella company rates may also apply [temporary, but... sector experience Any relevant qualifications held or being studied for Client: Public sector organisation Division(s)/Disciplines involved : Support & Customer Service / Admin & Clerical ... , professional customer service, using a range of communication methods, to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact. Duties to ... , processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction. To receive and process payment...

  4. Customer Service Support - Corporate Services

    London W | | From Triumph Consultants

    Customer Service Support - Corporate Services Reference no: K&C 830250 Pay Rate: 9.00 ph PAYE, noting that Ltd/Umbrella company rates may also apply [temporary, but potentially long... Minimum of 12 months recent Customer Service Support experience, preferably within a similar role or context and ideally within a public sector organisation Experience of working in ... , ensuring the best customer services practices are adopted. Dealing specifically with Electoral Services and Freedom Passes queries via the Customer Service Contact Centre and or the Customer Service ... of and interest in public services Good general education and good levels of literacy and numeracy A customer service qualification is desirable Any local authority/public sector experience Any...

  5. Customer Services - Technical Support

    Slough, Berkshire | From £9.85 to £9.85 per annum | From Peach Personnel Services

    START DATE ASAP A customer service support role, working for a large well known house hold brand in an ongoing temporary role. Your responsibilities will be providing technical support to the... end user giving technical advise to assist the user in using the product ordering spare parts answering questions regarding the products You will need to have been in a customer service role previously where providing product support/advice was a key element of the position. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services---Technical-Support_job62033840 ...

  6. Customer Service and Store Support Representative

    Exeter | £14000 - £16000 per annum | From Modern Business Solutions

    We are a leading high street retail chain within the exciting and fast paced mobile phone sales world. We are seeking a talented and driven Customer Service and Store Support Representative to... high quality first-point-of-contact customer service to both our retail customers and our sales personnel. * Professional first line support service * Answering customer/sales staff phone calls ... suppliers and networks in resolving and raising issues * Writing customer service letters * Adding notes to, maintaining and updating the CRM * Follow up of customer service and support calls ... hear back from us within 10 days you have unfortunately been unsuccessful in your application. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-and-Store-Support...

  7. Customer Service/Support Advisor

    Hertford | From £15,000 to £17,000 per annum | From Recruitability

    Job Title: Customer Support Advisor Salary: £15,000 - £17,000 pa (depending on experience) Location: Hertford Term: Permanent My client are looking for a Customer Support Advisor... to work within their successful business providing a service to customers over the telephone. The role of Customer Support Advisor: You will be required to provide a telephone based customer support and sales service to clients and potential clients most of whom will have medical conditions.  · To answer incoming customer calls and provide support and guidance to ... · Respond to any "contact us" enquiries from customers received by e-mail or telephone · General administrative duties as required To be considered for the role of Customer Support...

  8. Customer Service & Sales Support Executive

    Marlow, Buckinghamshire | | From Platinum Resourcing

    Key Responsibilities: · Manage orders, through production, logistics, stock holding and delivery to the customer · Forecasting and Stock Management · Dealing with and... you on this occasion. Follow us on LinkedIn, Facebook & Twitter for further vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service--Sales-Support ... Skills/ Experience: · Advanced level with Word, Excel & Powerpoint (Lotus Notes and SAP desirable) · Numerate with a good attention to detail · Excellent customer service ... resolving customer complaints/queries · Building relationships with customers, account managers and logistics. · Calculating selling prices for customer submissions...

  9. Customer Service Representative - Central Support

    Atherstone | £17108 Per Annum | From TNT

    Customer Service Representative - Central Support Every year our teams move up to 150 million items through our network. Having the largest individual share of the national market, one of the... strongest reputations for customer service and employing over 8,000 people in the UK makes TNT an exciting organisation. If you are interested in a company that invests heavily in their employees then TNT could be for you; as strong advocates of the Investors in People standard we take the responsibility of developing our employees seriously. Our Central Support Department requires Customer Services Representatives to join their team. There will also be a requirement to work some Bank Holidays. Nights: 4 on 4 off rotating shifts 23.00-09.00am (31.5hrs average) As a Customer Service...

  10. European Customer Service and Support Manager

    Slough, Berkshire | ?50000.00 - ?60000.00 per annum | From AlphaTec

    With a working base in Slough the initial remit is to reorganise and refine the logistics and operational systems between the UK and the central European warehouse. Various day to day.... Your specialist recruitment consultant is David Taylor, call today on 01908 920 672. This job was originally posted as www.totaljobs.com/JobSeeking/European-Customer-Service-and-Support ... discrepancies involving inventory and freight need resolving. This is an on going process, but once this is running smoothly the next task is to manage the service delivered by the European customer ... and commitment to providing a high level of customer service are crucial to this position. We are encouraging successful individuals who are motivated self-starters with a preferable background in...

  11. Customer Service / Sales Support

    Warrington, Cheshire | £20000.00 - £22000.00 per annum + free parking | From Hays

    My client is an international manufacturing and distribution company who are looking for an experienced sales administration / sales support professional to join their team for a maternity cover... be extended. This is an excellent opportunity for someone with sales administration / customer service experience to work, if you have the right experience, please do not hesitate to apply Hays ... Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service--Sales-Support_job61924911 ... placement. The role will involve dealing with a high volume of orders via fax, phone and email on a daily basis, liaising with a variety of customers regarding pricing, products, availability...

  12. Customer Service / Technical Support Advisor

    Worcester | £16500 per annum | From Recruitment Genius

    This award winning internet, domain names and hosting company currently have an exciting opportunity for a confident and customer focused Customer Care Advisor to join their expanding team. You will... supporting their customers with their websites, email accounts and hosting packages - answering queries and resolving issues both by phone and email. This can include general customer service and billing enquiries, enquiries regarding information about packages that they offer, along with providing support on and resolving more technical issues. Some of the responsibilities will include ... this is not essential - Previous customer care or technical support experience Key Competencies: - Providing World Class Customer Care - Delivering Business Results, performing to target...

  13. Field Service Customer Support Engineer

    Heathrow | £35,000 - £40,000 + Attractive Benefits | From 4exmilitary

    Demob Job Reference: J1444 Job Title: Field Service Customer Support Engineer Location: Heathrow, Luton, Bristol, Birmingham, Manchester, Newcastle Salary: £35,000 -... turnkey solutions to their prestigious blue chip client base across the UK, Europe, Middle East and Africa. Due to continued development and expansion they now require a Field Service Customer Support ... frontline technical support over the telephone to engineers and customers. - Provide accurate service documentation for site visits. - Deliver effective on-site specialist training and technical support to ... for travelling to customer sites carrying out the installation, service, maintenance and repair to a range of printing machinery. Candidates wishing to apply must be towards travel and staying away from...

  14. Customer Service Advisor - Administration & Support

    High Wycombe | Competitive | From Mint Velvet

    Customer Advisor/Sales Assistant/Sales Advisor/Sales Consultant We are looking for a full time Customer Service Advisor to join our growing Customer Care team based our High Wycombe Head... Office. The successful candidate will have previous experience in retail customer service, taking high levels of incoming calls and delivering an outstanding service. The role is 37.5 hour per week including some weekends, bank holidays and Christmas cover. Responsibilities: To deliver exceptional customer service to assist customers with all issues regarding their orders or their ... originally posted as www.retailchoice.com/JobSeeking/Customer-Service-Advisor---Administration--Support_job61981854 ...

  15. Customer Service Support Officer - Corporate Services

    London W | | From Triumph Consultants

    Customer Service Support Officer - Corporate Services Reference no: K&C 827432 Pay Rate: 9.00 ph PAYE, noting that Ltd/Umbrella company rates may also apply [temporary, but... to work CV should state either immediate or at short notice Minimum of 12 months recent Customer Service Support Officer experience, preferably within a similar role or context ... the residents of the Royal Borough of Kensington and Chelsea ensuring the best customer services practices are adopted. Dealing specifically with Electoral Services and Freedom Passes queries via the Customer Service Contact Centre and or the Customer Service Centre. You will be expected to have good organisational skills and be able to use IT effectively in implementing tasks. N.B. If, when...

  16. Graduate Technical Support/Customer Service Engineer

    Northamptonshire | £18000 - £25000 per annum | From Redline Group Ltd

    Graduate Technical Support/Customer Service Engineer Advert Ref: IMC-5987/16 £18K - £25K Depending on experience + Benefits Northampton Are you seeking a Graduate/Entry level position in a... Technical Support/Customer Service Engineer. The Graduate Technical Support/Customer Service Engineer will be responsible for provide dedicated and efficient technical assistance and support to customers - achieving a first call resolution, proactively increase sales value by suggesting more suitable products and services during customer contact, providing assistance & support other teams/divisions, occasional travel in UK, providing necessary Customer Service via telephone and e-mail. The Graduate Technical Support/Customer Service Engineer will be: Degree Qualified in Engineering - Mechanical...

  17. Customer Support Administrator (Customer Service, Administration ) BLUC19659

    Ilkley | - £16k | From Blue Octopus Recruitment

    Customer Support Administrator (Customer Service, Administration )BLUC19659 Ilkley, West Yorkshire 16,000 19,000 per annum Depending up on Experience Our client is excited to offer a new... position in their team as a Customer Support Administrator. They are a fast growing e-learning company who strongly believe that the strength of their business is in their outstanding service ... Customer Service level. As part of this role you will be responsible for a wide range of day to day tasks in supporting our learners by phone and email. Customer Service experience and some IT or Microsoft Office experience would be beneficial. Your duties will include assisting the Support and Admin teams with various Customer Service requirements. You will also assist with general administrative...

  18. 1st Line Software Support / Customer Service

    Chippenham | £16000 - £18000 per annum | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about ... information. - Liaising with customers via phone and email to provide updates on outstanding requests. - Providing product support to external customers and partners in terms of advice and guidance in the use of their CRM product. - Providing diagnostic and trouble-shooting assistance ensuring that Service Level Agreements are being met. - Escalate cases to 2nd line support when requests can not be...

  19. Inbound Customer Service Advisor - Product Support

    Huddersfield | Competitive plus Benefits | From Mamas & Papas

    Are you an experienced Inbound Customer Service / Product Support / Technical Support Advisor? Do you have a strong customer focused and proactive approach to your work? Can you think outside of... you will be an experienced Customer Service professional. Having worked in either a face to face retail environment or an in-bound call centre, you will have a resilient nature and will be able to ... consistency of service. .Accurately recording all customer enquiries within the Quality Framework Standards. .Ensuring effective communication with Customer Care Team Manager with regards to complaints that ... and apply today. This job was originally posted as www.retailchoice.com/JobSeeking/Inbound-Customer-Service-Advisor---Product-Support_job62089044 ...

  20. 1st Line Software Support / Customer Service

    Chippenham, Wiltshire | £16000 - £18000 per annum | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about computer ... with customers via phone and email to provide updates on outstanding requests. - Providing product support to external customers and partners in terms of advice and guidance in the use of their CRM product. - Providing diagnostic and trouble-shooting assistance ensuring that Service Level Agreements are being met. - Escalate cases to 2nd line support when requests can not be resolved easily...

Customer service support offers assistance to helpdesks when there is an influx of calls or a crisis situation. This profession involves working directly with clients to ensure a positive and effective service is provided, even at times of high demand.

Who can I work for?

Large companies with multi products are more likely to have customer service support as more enquiries will be coming their way.

Where and when can I work?

Normal working hours will be between 9-5.30 Monday to Friday, but could mean evening and weekend work if call numbers are particularly high. Opportunities in this area are available all over the UK.

What can I earn?

Earnings depend on the level you are supporting. At helpdesk level you could earn anything between £11-18,000. At a managerial level you could earn anything up to £40,000 depending on your experience.

What are the benefits?

Benefits include turning around a crisis situation, getting praise from customers and working as part of a team all striving for great customer service and satisfaction.

Are there chances of promotion?

Promotion opportunities do depend on the size of the company you work for. If you wish to progress up the career ladder, the more experience you have the better.

What will I be responsible for?

This area involves you supporting the customer service function of a business. This can include answering incoming calls, handling enquires, updating client accounts and admin.

Do I need any experience?

Though no experience is necessarily needed to start a career in this area, education up to at least GCSE level is sort after and a degree is a great asset.

What attributes are needed?

Great communication skills, flexibility and organisation are a must for anyone working in customer service support.