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Customer service support offers assistance to helpdesks when there is an influx of calls or a crisis situation. This profession involves working directly with clients to ensure a positive and effective service is provided, even at times of high demand.

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customer service support jobs

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  1. Customer Service Support Analyst

    London | £20-23k - depending on experience | From Marshall Resource Partners Ltd

    CUSTOMER SERVICE SUPPORT ANALYST Elite telecoms company based in Central London (Shaftesbury Avenue) is looking for a 1st level support analyst with exceptional customer service skills to work... Service Desk process and procedure documentation. From time to time you will also be required to train internal as well as external customers. The role also requires you to support the Service Desk Manager in collating and producing management reports. The role involves close collaboration with Customer Services, Network Operations Centre, Billing and Sales teams. Key Responsibilities ... important position within Customer Services as it is the first point of contact (phone or email) for a customer when they make either a technical, order or billing query. The role demands...

  2. Technical Support and Customer Service

    Milton Keynes | £25,000 | From Owen Daniels Consultancy

    Location: Milton Keynes Salary: Dependant on experience up to £25,000 Technical Support and Customer Service Job purpose: To assist our customers by giving technical support over the telephone... customer service delivery & software development processes. Job Requirements: To assist with customer support enquires Log support queries and solutions in our systems To assist with building kits ... reports Technical Support and Customer Service Essential skills and experience: Excellent written and spoken English with good telephone manner Personable, team player and independent thinker Able ... : Previous Technical Support and customer service experience Previous manual software testing experience Understanding of agile software development practices Awareness of IT security issues Experience...

  3. Customer Service Sales Support Assistant

    North London | £18-24k | From CM International

    Customer Service Sales Support Assistant - Looking for a fun customer servicesrole that will give your Monday's meaning? - Ready to develop better skills in both customer service and sales? -... Over 18 and able to commute to North London? CM International is recruiting now for multiple openings within their customer service sales support team for 2017. Customer Service Sales Support ... increasing positive brand awareness. Customer Service Sales Support Assistant: As a Customer Service Sales Support Assistant, you'll begin a lasting relationship between potential customer and client using the simplest and oldest method of communication - one person speaking to another! You'll be engaging customers continuously, explaining our client's products and services. People with an...

  4. CUSTOMER SERVICE / SALES SUPPORT EXECUTIVE

    Birmingham | £16k - £20k pa | From Genesis Associates

    CUSTOMER SERVICE / SALES SUPPORT EXECUTIVE Customer Service and Sales Support - £16,000k to £20,000k Salary: £16,000 to £20,000 Job Type: Permanent, Full time Location: Birmingham My client... is looking for a customer service / Sales Support professional to work alongside the Managing Director. They are an expanding signage company with a global presence and the changes to progress within the organisation are endless. Responsibilities: -To assist the managing director whenever needed. -To be able to deal with customers at a professional level, feeding back quotes and estimates ... experience using bought ledgers. -Have experience processing payments. -Cash taking and handling experience. Key words: Customer Service, Admin Assistant, Marketing Assistant, Personal...

  5. CUSTOMER SERVICE / SALES SUPPORT EXECUTIVE

    Birmingham | £16000 - £20000 per annum | From GENESIS ASSOCIATES

    CUSTOMER SERVICE / SALES SUPPORT EXECUTIVE Customer Service and Sales Support - £16,000k to £20,000k Salary: £16,000 to £20,000 Job Type: Permanent, Full time Location: Birmingham My client... is looking for a customer service / Sales Support professional to work alongside the Managing Director. They are an expanding signage company with a global presence and the changes to progress within the organisation are endless. Responsibilities: -To assist the managing director whenever needed. -To be able to deal with customers at a professional level, feeding back quotes and estimates ... experience using bought ledgers. -Have experience processing payments. -Cash taking and handling experience. Key words: Customer Service, Admin Assistant, Marketing Assistant, Personal...

  6. Customer Service and support

    Reading | 11.0000 | From Manpower

    -Supports Delivery of high touch technical program to major accounts.- Ensure follow-up and closure of critical problems with large strategic customers- Using standard tools to receive alerts and... monitor status of new customer service requests and pushing through resolution.- Regularly interacts with customer and internal teams in a coordinated fashion to ensure problem resolution.- Report on standard deliverable as defined by customer contract.- Co-ordinates root cause analysis upon customer requests- Become familiar with the with the customer network history - Lead regular discussions about ongoing support cases, and Coordinates resources within the customer organisation to help ensure that all issues are handled in a timely manner. ...

  7. Customer Services / Support

    Marlow | 17000.0000 | From Better People Ltd

    Customer Care / Support Salary - £17k + quarterly bonus of up to £500 (ote £19k) Location - Marlow, Bucks On behalf of a global, progressive and established client, We are seeking to recruit a... 'Customer Care/Support Executive. Our client has extensive experience on offering their diverse customer base, a range of assessment products which assists business leaders in transforming their ... our CRM and maintain accurate and up to date client dataBooking appointments for consultantsTo support consultants with administrative tasksTo work closely with the Marketing department supporting events and calling clients to inform them of theseAchieve team KPIs and service levels Essential Skills: Customer service experience within a customer relationship roleExperience within a people...

  8. Customer Service Support

    Crawley | 20000.0000 | From Pertemps

    This is a fantastic opportunity for an experienced Customer Service Support Administrator to join a reputable Manufacturing company based on the outskirts of Crawley.Working within a small,... personable team duties will include:- Professionally handling incoming calls and emails to provide quotations to customers- Identify the customers’ requirements and attend to these, or divert the call to the correct person.- Order processing using a company in-house database- Providing full administrative support to the office where neededDue to the nature of this role, the successful applicant must be a highly confident communicator who is able to work in a fast paced, demanding environment whilst always providing excellent service to customers. You must also be comfortable using maths...

  9. Customer Service Support

    Sunbury-on-Thames | 18000.0000 | From Clarke Recruitment Solutions

    Our award-winning client in Sunbury is looking to add to their Customer Support team. The Major part of this great opportunity is to assist clients with faults raised in an efficient and timely... manner bringing all calls to a satisfactory closure. ROLE AND RESPONSIBILITIES Responsible for the day to day logging and processing of fault calls from clientsRegularly updating customers with the progress of the ticket within the agreed timescalesCommunicating with clients to build an excellent long term service relationshipDealing with clients who wish to organise a callout, liaising with field service engineers to ensure that they attend site in the requested time frameOrganising deliveries and collections ensuring that all necessary equipment is ordered and delivered to the relevant...

  10. Customer Service Support

    High Wycombe | 20000.0000 | From Hays Specialist Recruitment Limited

    Working for a leading business in High Wycombe supporting their Customer Service Department Your new companyAs this role is confidential at the moment and exclusive to Hays, all I can advertise is... that our clients are a leading business across Europe and seeking two permanent starters to join their busy team. The company is based in High Wycombe with onsite parking.Your new roleWorking within a medium sized team you will be responsible for client contact, resolving out standing issues and ensuring the best possible service is given. You will be not just focused on Customer Service but ... IT systems and a good history of Customer Service. Working hours are 9am - 5.30pm.In return you will receive a competitive salary of up to £24K, free on site parking, company pensions and other...

  11. Customer Service Support

    Cheltenham | £16000.00 - £17000.00 per annum | From Hays

    Customer Service Support Your new company This role is exclusive to Hays, our client are a leading business across Gloucestershire and are seeking two permanent starters to join their busy team.... The company is based in Cheltenham. Your new role Working within a medium sized team you will be responsible for client contact, resolving out standing issues and ensuring the best possible service is given. You will be not just focused on Customer Service but will need to be a confident IT user they use complicated IT Systems. You also need to be a good clear communicator when needed on ... a clear communicator, bright with a level of intelligence to grasp complicated IT systems and a good history of Customer Service. Working hours are 9am - 5.30pm. What you need to do now If you're...

  12. Customer Service Support

    Cheltenham | 16000.0000 | From Hays Specialist Recruitment Limited

    Customer Service Support Your new companyThis role is exclusive to Hays, our client are a leading business across Gloucestershire and are seeking two permanent starters to join their busy team. The... company is based in Cheltenham.Your new roleWorking within a medium sized team you will be responsible for client contact, resolving out standing issues and ensuring the best possible service is given. You will be not just focused on Customer Service but will need to be a confident IT user they use complicated IT Systems. You also need to be a good clear communicator when needed on the phones ... , bright with a level of intelligence to grasp complicated IT systems and a good history of Customer Service. Working hours are 9am - 5.30pm.What you need to do nowIf you're interested in this role...

  13. Customer Service Consultant (Customer Support)

    Kettering | 13000.0000 | From Wesley Media

    Wesley Media is a specialist supplier of online music, playback, broadcast and visual services to a nationwide customer base. We have an immediate full-time vacancy in our Music Department for a... Customer Service Consultant. The position involves taking telephone, e-mail and website based orders from clients who are arranging music requirements for funerals. The successful candidate will possess the following qualities: - A good telephone manner (essential) - Exceptional attention to detail - High level of literacy - Excellent communication skills, both internally and direct with the client - Good IT skills - A wide ranging knowledge of music would also be beneficial You will also need to be able to work under pressure as an individual and as a member of a team. The ability to use...

  14. Technical Customer Service/Customer Support

    Peterborough | 17000.0000 | From Lorien Resourcing Limited

    Do you have fantastic customer service skills? Able to multitask with a high attention to detail? Want to work for a forward thinking growing organisation? This could be for you! I am working with... the UK's largest independent IT & Telecommunications service provide in a search for a Provisioning Specialist to work within their provisioning team. You will be dealing with internal and external customers, suppliers and re-sellers handling a variety of orders through to completion. Skills Required: - Ability to manage workload efficiently - Fantastic IT skills - Previous telecoms experience desirable but not essential Please contact Jodie Paxton at Lorien Manchester for more information or please APPLY NOW! ...

  15. First Line Support Engineer - Customer Service Support

    London | £20-23k - depending on experience | From Marshall Resource Partners Ltd

    FIRST LINE SUPPORT ENGINEER / FIRST LINE SUPPORT ANALYST / CUSTOMER SERVICE SUPPORT Elite telecoms company based in Central London (Shaftesbury Avenue) is looking for a 1st level support analyst.... The role also requires you to support the Service Desk Manager in collating and producing management reports. The role involves close collaboration with Customer Services, Network Operations Centre ... internal and external customers on the use of our products and services - Providing support for porting number ranges to and away from our networks - Identify areas of improvement and where applicable ... with exceptional customer service skills to work for a forward thinking telecoms company and learn so much and build on their career, absolutely love recruiting for them as there is so much...

  16. Technical Sales Support /1st Line Support/Customer Service - IT

    Warrington | Neg. | From Project People Limited

    Technical Support Analyst/1st Line Support/Technical Sales Support (Customer Service - IT) is urgently required by our Global IT Services Company for an initial 5 month contract, to be based in... customer Agreed Special Pricing ready for sign off - Providing sales organisation support and advise on Sales Operations practices & processes - Issuing monthly price files and uploading customer specific catalogues - The position forms a unique interface between Pre-Sales, Bid Desk, Marketing, Production & Sales - A Technical Sales Support position to manage customer relationship through the Sales ... problem solve & resolve issues through to completion - Customer service experience - Good interpersonal skills The Company A leading global IT services organisation with 10,000 employees and annual...

  17. Customer Service Administrator (Customer Support) BLUC43806

    Ilkley | 16000.0000 | From Blue Octopus

    Customer Service Administrator (Customer Support) BLUC43806Ilkley, Leeds, West Yorkshire£16,000 - £19,000 per annum (based on previous experience) Our client, is excited to offer a new full-time... Customer Service Administrator position to join their Customer Support and Administration Team. They are a fast-growing e-learning company who care deeply about their customers and the happiness ... continue to grow, they need someone to help maintain high levels of service effective standards and to ensure that their customers continue to receive a personal, positive, and supported learning ... duties and customer service-related tasks to support the team. The Right Person It’d be great if you have experience in customer service and/or administration but it’s not essential! If you’ve got an...

  18. Customer Service Consultant - Customer Support Unit Telephony

    Bradley Stoke | 17000.0000 | From TSB

    At TSB, we have a very simple ethos that we're hugely proud of. We believe in simple, straight-forward banking that supports local businesses and ordinary people. By doing our bit to fuel economic... seriously. That's why 4.5 million customers choose to trust us with their finances. Which is where you come in. We're looking to recruit Customer Service Consultants to work within our specialist Customer Support Unit. You'll be the first point of contact for our customers where you will be responsible for helping them through difficult times and providing bespoke solutions to support them. You'll be ... customers' needs and a proven talent for customer service. You'll need to be comfortable working independently or as part of a team, be capable of maintaining high standards while working to customer...

  19. First Line Support Agent (Customer Service) - Fujitsu

    Bracknell | £7.50 - £8.25 p hour | From Project People Limited

    First Line Support Desk Agents/Customer Service Agent - Fujitsu - Temp to Perm Bracknell - Day shifts - 40 hours per week - £7.50 - £8.25 per hour customer advisor - customer service - call... centre - call centre agent - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative - 1st line support - 1st line service Fujitsu's Service Desk supports around 250,000 Ministry of Defence users globally 24 x 7, for fault reporting ... responsible for taking support calls and resolving queries. Full training provided by Fujitsu. Candidates should have excellent communication and customer service skills. Due to...

  20. Field Customer Support/Field Service Engineer

    London | £30-35K+bonus and Exc Bens | From Kadtech Recruitment Ltd

    Customer Support/Field Service Engineer £32-35K basic + £2.5K annual bonus + Excellent benefits package (Additional field bonus, pension, holidays...etc) We have an excellent opportunity for a... Customer Support Engineer/Field Service Engineer to join a world leading developer and manufacturer of innovative special purpose machinery bespoke equipment used in various industries ... main responsibilities are to provide customer/regional engineer satisfaction by providing support internally and externally. Provide supervision, demonstrating the ability to plan and participate in extended international trips to support local SAS service engineers. Support new equipment validation internally and externally. From the London office base the Customer Field Support engineer/Field...