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Customer Service Manager Jobs

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  1. Customer Service Manager

    Haslemere | Up to £32,000 | From Matched Ltd

    Customer Service Manager Our client, an established Retail & Wholesale Distribution business based in Haslemere, is seeking a Customer Service Manager to lead their expanding team. The ideal... candidate will be an excellent communicator with a proven customer service background. Job Purpose • Ensuring our Customers’ expectations are exceeded on a daily and ongoing basis. • Provide ... product and marketing support teams, UK distribution department, Swiss and US based head offices. • Lead, inspire and develop the Customer Service Department • Ensure all processes are followed to ... SOX requirements Profile  Proven customer service background gained from a product environment  Strong knowledge of SAP  General computer & software skills  German and / or French an...

  2. Customer Service Manager

    Eastleigh | £25,000.00 - £25,000.00 Per Year | From Future Employment Ltd

    Title: Customer Service Manager Salary: £25k plus Bonus Location: Eastleigh Transport: Not essential Our client specialises in Tenant and landlord insurances, products and services. They are... now looking for a maternity cover Customer Service manager who ideally has a property or insurance background. Job Description • To be responsible for the day to day management and delivery of the companies TVcheck and existing insurance services • Support the Customer Services team as a technical resource on all insurance related customer service matters, including training • To achieve ... the companies policy production and customer service functions for optimum compliance and customer experience • Provision and maintenance of management information relating to customer services...

  3. Customer Service Manager

    Exeter | £39,632 - £47,559 | From Exeter Hospital

    Customer Service Manager Exeter, Devon £39,632 - £47,559 Customer Service Manager A fantastic opportunity has arisen following the recent Information, Management and Technology (IM&T)... Service review for a Customer Services Manager to join a newly established IMT Customer Services Management team. This post will play a key senior management role in the setting up of the new ... a supplier of IMT solutions to the NHS, we would be interested in your application. The Customer Service Manager Role and responsibilities include: You will possess the following skills, qualifications ... . Additional Keywords: Internal Customer Service Account Manager, Internal Account Manager, IT Project Manager, Project Manager, IT Consultant, IT Solutions Consultant, Technical Consultant, Technical...

  4. Customer Service Manager

    Reading | + Benefits | From BMS Sales Specialists LLP

    * Selling to 3rd party distributors and procurement departments * Manage and deal with existing customers * Excellent progression and earning opportunities within group The Role: The Customer... Service Manager will be responsible for managing existing clients and taking the lead on maintaining existing relationships with high calibre customers. The Customer Service Manager will also be ... takes pride in their innovative approach and worldwide coverage, consistently delivering a high level of service to their customers. Your Career: If you are a structured Customer Service Manager who ... well as on-going development plans . For this Customer Service Manager role, we are looking for individuals who meet the following criteria: * Proven team management skills * Ability to deal with...

  5. Customer Service Manager

    Epsom | Up to £28000 depending on experience | From Tchibo Coffee

    Role: Customer Service Manager Salary: Up to £28,000 depending on experience Location: Epsom Job type: Full Time, Perm We are seeking a Customer Service Manager to lead a small and..., the Customer Service Manager role is an excellent opportunity to be part of the Tchibo Coffee success story that has been providing the 'out of home' market with quality coffee and related products in the UK since 1991. The Customer Service Manager Role: - Take responsibility for all ongoing customer contact, both inbound and outbound calls. - To support customer retention and enhance ... . Skills and experience: - Previous team leading / manager experience in a customer service / call centre environment. - Excellent people management skills. - Effective communicator at all...

  6. Customer Service Manager

    Wokingham | £40000-£45000 | From Bart Systems Ltd t/a Bloom Recruitment

    Customer Services Manager Electronics/ Embedded Computing Wokingham £40K - £45K + Bonus I am working on behalf of global supplier of advanced electronic products and solutions to... a senior Customer Services Manager to join their team and manage the customer relationships to ensure a market leading customer experience, driving the monthly UK billing to ensure it meets the forecast. The job will involve: - Driving the end to end customer service to focus around the customer experience - Pro-actively developing and maintaining strong, successful and long-term customer ... , gained in an internal sales environment - Experience of driving continuous improvements within an internal sales and/or customer services environment - Excellent communication skills, both...

  7. Customer Service Manager

    Liverpool | £40k - £50k pa | From Michael Page - Sales

    Summary A market leading manufacturer of a designer product in Merseyside are seeking to recruit a Customer Service Manager to lead an established team Client Details Established for over... 70 years and based from Merseyside, our client are market leaders within the UK. Despite this, they have an unrivalled opportunity for growth in both the UK and internationally and this role as Customer Service Manager seeks to provide support to this ambitious strategy. Description As Customer Service Manager you will be responsible for implementing policies and procedures and advising on best practice within the department. Our client's excellent customer base consists of a number of major retailers meaning you will be required to liaise at a senior level with high profile...

  8. Customer Service Manager

    London | £23k - £25k pa | From Recruitment Genius Ltd

    This UK based B2C multi-channel ecommerce company, is owned by an international trade and investment group. The group has extensive experience within product development and on the strength of this... has opened branches and developed brands in America, Canada, France, Germany and Italy. They currently have a great opportunity for an experienced Customer Service Manager to join a leading ... service. Key Responsibilities: - Provide leadership and direction to the CS function ensuring the customers are supplied with industry leading solutions, timely resolutions and an ultimate goal in providing a world class customer experience. - Leading the team, by example, to deliver solutions to customers whose service may have fallen outside normal deadlines - Handling customer complaints via...

  9. Customer Services Manager

    South East England | 30, 000 | From Blayze Consulting Group Ltd

    'Fantastic opportunity to join a World Class Business in Customer Service' Customer Services Manager £30,000pa London/South East Berkeley, the UK's leading residential property... developer is looking to recruit and provide extensive training for you to become a professional Customer Service Manager. Once you have completed your initial training at the Berkeley Customer ... , efficient, business-like and helpful service at all times. Our Customer Service Departments consist of teams of specialists, including dedicated Customer Service Managers, who assist our customers ... questions that may arise during the process. They will also be on hand to provide our Customers with a full home demonstration and handover once the home is completed. As a Customer Services Manager...

  10. Customer Service Manager

    Berkshire | £35k - 40k per year + Package | From Call Centre Associates Ltd

    Salary - £35,000 - £40,000 per annum - Strong Bonus & Benefits Package Overview I'm proud to be working with a forward thinking organisation that requires an experienced Customer... Service Manager to manage multiple customer service teams. You will be responsible for managing 4 Team Manager and 50 advisors, leading contrasting teams on different projects with full operational team management, quality, performance management to ensure value is being added to the overall customer experience. Boxes to Tick...... - Proven experience managing and leading contact centre ... of excellent customer service improvements, results and outputs - Proven credibility of personally delivering excellent service results - Excellent negotiation and influencing skills - Strong evidence...

  11. Customer Services Manager

    Bedfordshire | £35k - £40k pa | From DS Smith business Services Limited

    Customer Services Manager Permanent - Blunham - Immediate Start Our DS Smith site in Blunham is currently seeking an ambitious Customer Services Manager to support and manage the team to... and procedures are defined, documented and followed by the team * Work with the Planning and Logistics Manager to report on customer order requirements within defined lead dates and agreed customer service ... accountability for the Customer Service function at Blunham and our sites in Louth and Kettering. Reporting to the Supply Chain Director - Sheet Feeding, this new role will involve the smooth running of the Customer Service function, whilst also strategically developing the people, and processes. The successful applicant will need to bring together the Customer Service teams at our Sheet Feeding locations...

  12. Customer Service Manager

    London | £19000 - 22000 Per Annum | From Diamond Resourcing Plc

    A fantastic opportunity has arisen within a market leading production company in central London. Their portfolio of brands are global organisations and household names. Trading for over 20 years... of banter and a work hard - play hard attitude. They are now looking to recruit a Customer Service Manager to manage 5 Customer Service Executives. Ideally candidates should come from a retail background where you have worked in a targeted environment as well as managing a team. Candidates should be 100% Customer focused with a positive, polite attitude as well as working well under pressure and deadlines. Duties: - Develop and maintain policies & procedures. - Managing 5 Customer Service Executives. - Handling enquiries and complaints. - Keeping accurate records of all communication with...

  13. Customer Service Manager

    Mansfield | £50k - £55k pa | From Edwards and Pearce Ltd

    Job Title: CUSTOMER SERVICE MANAGER Salary: £50,000- £55,000 Location: Sutton in Ashfield OVERVIEW: I am currently recruiting for an experienced, dynamic and professional Customer Service... Manager who will manage the customer service function for an international manufacturing company based in Sutton in Ashfield THE ROLE Primary function of the role will be to provide technical ... and finance to ensure accurate forecasting on the month end figures. THE CANDIDATE -Experience in managing a large customer service team -Leadership and coaching experience required -Analytical ... of professionalism and customer service. * Edwards & Pearce has an enviable client base including plc's, blue chip organisations and SME's , global FMCG manufacturing, the public sector, charities...

  14. Customer Service Manager

    Retford | Neg | From Recruitment Genius Ltd

    These innovative web applications for consumers and online retailers built, sold and supported right here in the UK, are self-funded, profitable, and they are growing fast. They have got big plans,... you. With bags of enthusiasm and energy, you will plan, coordinate and lead a well established customer services team and act as an ambassador for the customer service function, maintaining the high levels of service already given. Responsibilities of the role to include: - Ensure that the needs of their customers are being satisfied. - Create reports and statistics and use collected data to ... across the team. - Contact with customers on escalated issues. - Identify areas to improve quality of service. - Motivate the team and maintain a fun, happy and productive workplace. - Communicate...

  15. Customer Service Manager

    Plymouth | Neg | From Edge Specialist Recruitment

    Contact Centre Support Manager Sector: Retail/FMCG (B2C) Location: Plymouth, Devon Package: Basic salary competitive, plus benefits The Opportunity This is an outstanding opportunity to join... and engage your team. You will work closely with the contact centre agents on the front line, as well as the Customer Service Manager, you will have to analysis results and use the findings to implement ... Excellent customer services background, retail experience preferred Proven track record of achieving targets A strong background in improving performance across a contact centre Staff management ... , whereby employing over 100 stores employing more than 4,000 staff UK wide. The Role We are hiring for an experienced call/contact-centre manager to take charge of an existing team of circa fifteen call...

  16. Customer Service Manager

    Nottingham | £24k - 25k per year | From Thorn Baker ( Nottingham-Commercial)

    An exciting opportunity has become available to work for a payroll support service company in Nottingham city centre on a full time permanent basis who are looking for a payroll enquiries supervisor... and reports * Handling queries with payment, payslips,and resolving * Offering a professional and friendly service to all customers We are looking for someone with Customer Service and management experience to manage 1 other and be the face of the company and offer a payroll expertise to the customer and providing 100% customer service satisfaction. Someone with a CIPP qualification would have an advantage but this is not essential. If you are an individual with Customer Service experience and looking for a new, different and challenging role then this could be the role for you please apply...

  17. Customer Service Manager / Service Support Manager

    City Of London | £400 - £500 p day | From DGH Recruitment Limited

    Customer Service Manager / Service Support Manager / Service Delivery Manager A fantastic opportunity has arisen for a Customer Service Manager / Service Support Manager / Service Delivery... Manager to join our client, a global law firm. This is an interim position, initially for a 3 month period. As Customer Service Manager / Service Support Manager / Service Delivery Manager ... , where IT Support is provided ideally via 24*7 or follow-the-sun support models. Experience within the legal sector would be highly beneficial. Customer Service Manager / Service Support Manager / Service Delivery Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought...

  18. CUSTOMER SERVICE MANAGER RETAIL ECOMMERCE

    Newark, Nottinghamshire | £25000 - £28000 per annum | From Discover Retail

    Do you want to join a growing retailer who wants to grow their UK presence massively over the next 5 years? This retailer is on the cusp of an ecommerce growth plan already trading with strong... MANAGER – RETAIL ECOMMERCE LOCATION:         NEWARK-ON-TRENT SALARY:             £25’000 TO £28’000   Due to expansion plans we are seeking a CUSTOMER SERVICE MANAGER / ECOMMERCE MANAGER with ... delivers customer support to their full potential.    The brand is unique and we are seeking a Retail Customer Service Manager or Store Manager or Deputy Manager or Ecommerce Manager or Home Shopping ... are looking for an experienced, talented and hungry Customer Service Manager with the passion and desire to want to move forward with their career, progress and be part of something big. CUSTOMER...

  19. Customer Service Manager-Electronics

    Reading | Neg | From Redline Group Ltd

    Customer Service Manager-Electronics Advert Ref: SC-5964/99 £Dep on Experience +Bonus + Benefits Berkshire Outstanding Career opportunity with a European Specialist Electronic Component... Distributor in the position of Customer Service Manager based in the Berkshire HQ. AS the Customer Service Manager you will have responsibility of the UK customer service strategy, driving ... all relevant internal and external departments, ensuring the end customer is fully supported. The successful Customer Service Manager will have a proven track record in Team leadership and management ... ability to prioritise workflow and a natural ability to adopt a coaching style. To apply for the position of Customer Service Manager, Contact Sue Cain at Redline Group on Phone number removed or Email...

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Who can I work for?

Retail firms, such as supermarkets, department stores and online retailers; leisure and tourism organisations, such as tour operators and airlines; educational institutions; health services providers; local government; banks and building societies; insurance companies; utilities organisations, such as gas, electricity and water companies; telecommunications organisations; transport and logistics firms.

Where and when can I work?

There are opportunities to work all over the UK. Visits are usually local, so you can return to work or home the same day, but you may occasionally have to travel long distances throughout the UK and this might involve overnight stays. Some organisations have relocated their call centre provision overseas. So there may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. Work is usually carried out from an office, or from a customer services desk in a public area, such as a shop or a train station. Working hours vary according to the type of organisation. Head office managers may work 9 to 5, while those in call centres or retail stores may need to work shifts, including evenings and weekends. Self-employment is not common in this area of work. Some organisations employ customer service managers on a part-time basis, where the nature of the organisation's work allows it.

What can I earn?

Experienced customer service managers' salaries typically range between £30,000-£45,000 and can even exceed £60,000. Trainee customer service managers earn £16,000-£23,000.

What are the benefits?

Most companies offer generous bonuses or commission and usually provide an excellent benefits package. Staff discounts.

Are there chances of promotion?

You may need to move to a larger organisation if you want to gain more responsibility or opportunities for promotion. It may also be necessary to relocate, for example to gain promotion in organisations that have a number of branches. As your career develops, you can upgrade your membership of professional associations, such as the Institute of Customer Service (ICS) and the Institute of Leadership and Management (ILM). With further experience, you may choose to train other staff in customer service skills, or you might train to become an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. If you take opportunities to develop and expand your knowledge and experience, you could move into a wider management career. This is particularly true if you have a relevant degree or have participated in a general management training scheme that covers other areas of management. To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines. Meeting fellow professionals and exchanging ideas is another useful way of developing your career – the ICS runs regional networking and training events.

What will I be responsible for?

+ Helping to develop a customer service policy for an entire organisation;

+ Managing a team of customer services staff.

+ Handling face-to-face enquiries from customers.

+ Providing help and advice to customers using your organisation's products or services.

+ Leading or supervising a team of customer service staff.

+ Learning about your organisation's products or services and keeping up to date with changes.

+ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

+ Communicating courteously with customers by telephone, email, letter and face to face.

+ Investigating and solving customers' problems which may be complex or long-standing problems that have been passed on by customer service assistants.

+ Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

+ Issuing refunds or compensation to customers.

+ Keeping accurate records of discussions or correspondence with customers.

+ Analysing statistics or other data to determine the level of customer service your organisation is providing.

+ Producing written information for customers, often involving use of computer packages/software.

+ Writing reports analysing the customer service that your organisation provides.

+ Visiting customers to provide a one-to-one service.

+ Developing feedback or complaints procedures for customers to use.

+ Developing customer service procedures, policies and standards for your organisation or department.

+ Meeting with other managers to discuss possible improvements to customer service.

+ Being involved in staff recruitment and appraisals.

+ Training staff to deliver a high standard of customer service.

What qualifications do I need?

Although this area of work is open to all graduates, a degree or HND in marketing, consumer, business or management studies, may enhance your chances. Some employers may prefer students from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services. Entry into customer services management is possible without a degree or HND, however. Some managers work their way up from roles such as customer services assistant, gaining relevant qualifications and experience where possible. They may then find themselves being promoted to team leader, and on into a management position.

Do I need any experience?

Competition amongst graduates is quite high and so previous experience of working with customers, such as in a shop, call centre, office or bar, may give you an advantage when applying for work or training schemes. Any other relevant experience of working with people, perhaps through membership of student clubs and societies, is also useful. Try to arrange a period of work shadowing with customer service managers in different settings to find out which type of organisation might suit you best.

What attributes are needed?

You'll be a flexible, versatile, multi-tasker who knows how to get the best out of people. You'll ensure your firm hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date. If you have face-to-face contact with customers, you must have a smart appearance. You'll need to behave in a calm, professional and responsible manner at all times, even in times of stress when you are dealing with customers who are upset or angry. You'll be proficient in written and spoken communication skills that allow you to inform, help and advise customers clearly and liaise with other professionals. You'll also be a great listener, understanding exactly what customers require. You'll have problem-solving and motivational skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. You'll think creatively and be able to come up with new ideas to improve customer service standards and an ability to work well under pressure.