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Customer Service Manager Jobs

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  1. Customer Service Manager

    Batley | £35000 - £40000 per annum | From Michael Page

    Summary * Retail * Michael Page * Stores * Customer Service Manager * Client Details My Client is a chair specialist based in Yorkshire. Description The Customer Service Manager will... manage 6 Customer Service Advisors. Their focus will be KPI's, performance management of the team, assessing quality issues of the product, shared services, creating a unified approach. You will also be expected to create tools to train the team. The role will be based in Batley. Profile The Customer Service Manager will be a vibrant and bubbly character who can inspire the team. Job Offer £35'000 - £40'000 This job was originally posted as www.retailchoice.com/JobSeeking/Customer-Service-Manager_job61853836 ...

  2. Customer Service Manager

    Batley | £35k - £40k pa | From Michael Page - Retail

    Summary * Retail * Michael Page * Stores * Customer Service Manager * Client Details My Client is a chair specialist based in Yorkshire. Description The Customer Service Manager will... manage 6 Customer Service Advisors. Their focus will be KPI's, performance management of the team, assessing quality issues of the product, shared services, creating a unified approach. You will also be expected to create tools to train the team. The role will be based in Batley. Profile The Customer Service Manager will be a vibrant and bubbly character who can inspire the team. Job Offer £35'000 - £40'000 ...

  3. Customer Service Manager

    City | £45000 - £50000 per annum + excellent benefits | From Sanderson

    Customer Service Manager, London £45000 - £50000 + excellent benefits Customer Service Manager with strong experience in managing multiple accounts to join this leading independent managed... programmes for customers, ultimately delivering highest standard service throughout the lifecycle of the relationship Building and enhancing customer relationships to facilitate growth and retention of the business Occasionally working at the customer site in order to develop ongoing integration with the organisation The right candidate must have: Managed Hosting, Cloud Services, ISP/Telco ... . This job was originally posted as www.cwjobs.co.uk/JobSeeking/Customer-Service-Manager_job61893742 ...

  4. Customer Service Manager

    City Of London | £45k - £50k pa + excellent benefits | From Sanderson Recruitment

    Customer Service Manager, London £45000 - £50000 + excellent benefits Customer Service Manager with strong experience in managing multiple accounts to join this leading independent managed... services provider based in London. The successful candidate will have good understanding of compliance and ITIL standards. The role will include: * Driving and supporting continuous improvement programmes for customers, ultimately delivering highest standard service throughout the lifecycle of the relationship * Building and enhancing customer relationships to facilitate growth and retention of the business * Occasionally working at the customer site in order to develop ongoing integration with the organisation The right candidate must have: * Managed Hosting, Cloud Services, ISP...

  5. Customer Services Manager

    North West | £18,000 | From Blue Arrow - Manchester

    We are currently recruiting for a Customer Service Manager for an International Facilities Business in the Manchester area. As a Customer Service Manager, you will be able to provide effective... portrays. The ideal candidate for this Customer Service Manager role will be proficient in Outlook, Excel and Word, have excellent communication skills and be pro-active in their approach. An administrative background would be an advantage. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Manager_job61832204 ... management and co-ordination of the Reception area providing an exceptional level of customer service. You will have full responsibility for maintaining and updating meeting rooms, provide...

  6. Customer Service Manager

    Wellingborough | £18k - 20k per year | From RecruitX

    An exciting opportunity has arisen for a Customer Service Manager based in Wellingborough, Northamptonshire to a leading online personalised gifts retailer. As a Customer Service Manager your...; Meeting with other managers to discuss possible improvements to customer service; Being involved in staff recruitment and appraisals; Training staff to deliver a high standard of customer service ... duties will include: Leading a team of customer service staff; Providing help and advice to customers using organisation's products or services; Communicating courteously with customers by ... of discussions or correspondence with customers; Analysing statistics or any other data to determine the level of customer service the organisation is providing; Writing reports analysing the customer...

  7. Customer Service Manager

    Crawley | Neg | From Classic Consulting (UK) Ltd

    Our client is looking to recruit a Customer Services Manager. The Role: * Lead and supervise the Customer Service Team * Train the team to deliver a high standard of customer service * Staff... recruitment and appraisals * Develop customer service procedures, policies & standards * Investigate & solve customer problems * Analysis of statistics & other data to determine the level of customer service being provided Skills & Experience: * Experience in a similar role * Customer focused and able to demonstrate empathy & a caring approach to the delivery of a demanding service * Good computer skills, including Microsoft Office * Excellent communication skills * The ability to supervise and motivate team members * Polite, tactful and friendly character * Adaptable, decisive...

  8. Customer Service Manager

    Wellingborough | £18k - 20k per year | From Recruitx Limited

    An exciting opportunity has arisen for a Customer Service Manager based in Wellingborough, Northamptonshire to join Personalised Gifts Shop, the leading online personalised gifts retailer. As a... Customer Service Manager your duties will include: * Leading a team of customer service staff; * Providing help and advice to customers using organisation's products or services ... , policies and standards for organisation or department; * Meeting with other managers to discuss possible improvements to customer service; * Being involved in staff recruitment and appraisals ... customers; * Keeping accurate records of discussions or correspondence with customers; * Analysing statistics or any other data to determine the level of customer service the organisation is...

  9. Customer Services Manager

    Hampshire | £45000 - £50000 per annum + + Extensive Benefits | From Contact Centre Partners

    Contact Centre Partners are pleased to be supporting a fantastic organisation who are looking for a Customer Services Manager for their Hampshire based contact centre. They will be responsible for... leading and motivating the inbound customer services team to promote excellent service to customers. As the Customer Services Manager you will be responsible for approx. 22 FTE and will look to grow this function over the next two years to 40FTE. This role requires a candidate with extensive levels of early collections and customer service management expertise and experience, with particular ... management skills and in a fast moving empowered environment. Essential Skills & Experience Experience within a FCA/ FAS regulated consumer collections environment Experience as Customer Services...

  10. Customer Service Manager

    Hemel Hempstead | From £29,000 to £31,000 per annum | From Keene & Lord

    We are recruiting a customer service manager for our client a major logistics and distribution company. The purpose of the role is to control and manage all aspects of Customer Service, including... administration to a high standard through a team of support staff and work closely with all other departmental managers. Responsibilities will include - Build and develop an effective customer service team Compile and monitor data and KPI's Ensure team members commit to customer contractual obligations Performance reviews if you can demonstrate previous experience in a simalar role ... & Supply Chain and Sales sectors. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job61785660 ...

  11. Customer Services Manager

    West Malling | £Excellent + Benefits | From NEW APPOINTMENTS GROUP LTD

    New Appointments Group are very proud to announce that we are exclusively supporting Rolex UK Limited in their need to appoint an exceptional Customer Services Manager. Reporting directly to the... the accurate processing of customer requests, estimates, and confirmations are within agreed timescales. In addition, the Customer Services Manager will direct daily operations of the department and in ... Head of After-Sales, the person appointed will be responsible for the day to day management of the department for all customer service matters for the Kings Hill and St James's Square facilities and provide leadership and direction in delivering and maintaining first-class customer service standards to direct customers and retail partners. The incoming candidate will be required to lead...

  12. Customer Services Manager

    Cambridge | £20000 - £25000 per annum | From Pure Resourcing Solutions

    We are looking for an experienced Customer Services Manager to work with a small but growing team in a company based to the south-east of Cambridge. As Customer Services Manager you will be a... customer service professional with strong leadership skills and a hands-on approach. Duties include: . Provide management to the customer service team of 4 . You will be responsible for analysing all activity across the sales desks . Act as point of contact for the field sales team and assist the MD in managing them . Deal with customer queries, order processing, preparing invoices, chasing ... www.totaljobs.com/JobSeeking/Customer-Services-Manager_job61787228 ...

  13. Customer Services Manager

    Warrington, Cheshire | From £45,000 to £55,000 per annum Plus Car + Bonus | From SCC

    Purpose of the role To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and profit, at geographic or... customer specific level The role of CSM (customer services manager) is to provide leadership to their team, to meet SCC business objectives, delivering high quality and responsive service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives ... of SCC's UK Services contractual obligations to the Customer at a specific or geographic level. - Working alongside the SCC Account Manager be the voice of the Customer within SCC - Work with Contract...

  14. Customer Services Manager

    Dudley, West Midlands (County) | Competitive | From Intu Group

    Department: Customer Services Reporting to: Guest Services Manager  Responsible for: Customer Services Assistants and Team Leader This is a senior, high profile role encompassing... hands-on operational management of customer services at the centre. You will head the Customer Services team and supervisors, be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors. You will drive operational improvement to ensure first class relationships and the delivery of exceptional customer ... including: HR team, Projects, Technical Services, IT team, Finance and Commercial. Strong, close relationship with Customer Services & Guest Services Managers across region and portfolio. Drive Gift...

  15. Customer Service Manager

    Swindon | £25000 per annum | From Frankly Recruitment

    Our client work in the FMCG industry and are keen to recruit a Customer Service Manager to lead a team of 3 staff. The Role: You will lead your team to provide help and advice to customers... using your organisations products or services Ensure business processes are carried out to a high standard Investigating and solving customers problems Handling customer complaints or other incidents Developing and supporting your team to deliver outstanding service The Client: This is an established business in Swindon. It offers parking on site and modern, comfortable offices ... PA This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job61843792 ...

  16. Customer Service Manager

    Brighton | Market related | From Inspiring Learning - Equity Landscape

    UK's leading supplier of educationally rich group tours - Equity. Customer Service Manager. Based in Brighton. 9 Month Fixed Term Contract. Paying a competitive salary. With over 80 years... focused programmes for schools, colleges and universities in the UK, around Europe and all over the world. The role of Customer Service Manager is essential in sustaining company reputation and repeat custom. As a Customer Service Manager for Equity you will be responsible for driving a Customer Service Culture across all delivery departments, ensuring that all clients have the best possible ... Customer Service Manager: Customers (and Quality Control): - Proactively make or suggest improvements based on feedback in terms of Customer satisfaction to Operations management - Ensure we...

  17. Customer Service Manager

    City | £40000 - £45000 per annum | From Badenoch & Clark - London (City)

    Customer Service Manager Permanent £40,000 - £45,000 per annum A leading and top-performing Housing Association based in London is seeking an experienced Customer Service Manager to lead an... integrated customer contact centre and oversee the implementation of a new IT CRM system. The organisation aims to become a lead provider of Care Services and to be recognised for delivering high quality services to all its residents. You will assist in the transformation of services in order to provide care and support to the most vulnerable of their customers; You must be an inspirational leader in order to motivate you team of Customer Service Call Handlers to deliver the very best services. It is essential that the candidate has previous experience of turning around performance...

  18. Customer Service Manager

    Nottingham | £20k - 25k per year + Benefits | From CALL CENTRE ASSOCIATES

    Customer Service Manager Location : Nottingham Salary : Up to 25k + Benefits Our Client: Our client is one of the UK's leading providers of outsourced contact centre solutions, they... have been providing specialist, professional solutions for over 15 years. This fast paced, driven and highly successful company are looking to add a customer services manager to lead, develop and define professional customer services. The role of the customer services manager will also need to be proficient in terms of delivery against stringent targets and deadlines, to ensure that the customer ... is made up of passionate, loyal, committed agents and management, the overall focus is to not only deliver on time, but quality delivery is key. The customer service manager role: ? You will...

  19. Customer Services Manager

    Darlington | From £20,000 to £25,000 per annum | From Easyweb Ltd

    This post is a dual role and requires the candidate to be proficient in both customer service and administration managerial duties. The successful applicant will be managing a busy customer.... Accuracy is required as the role involves processing customer payments and purchases. Duties will include: Managing the customer service and admin team. Liaising with other managers ... service department requiring an excellent telephone manner and good organisational skills. Candidates will be required to answer incoming telephone calls and deal with customer queries, including ... information to customers. General administrative duties. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Manager_job61920610 ...

  20. Customer Service Manager

    Hemel Hempstead | £22000 - £26000 per annum | From BiS Henderson

    The client is a leading third party logistics organisation with a significant national presence. It specialises in the distribution of FMCG products to a variety of retailers across the country. ... The purpose of this role is to control and manage all aspects of Customer Service, including administration, to a high standard through a team of support staff, and work closely with other department Managers. They require an individual who will be able to effectively run the Customer Service function, will pay attention to detail and demonstrate accuracy in all aspects of work to ensure total quality of service. Also a you will be a strong people manager to lead and develop a team while continuously improving the people and processes to drive better performance. You will have excellent...

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Who can I work for?

Retail firms, such as supermarkets, department stores and online retailers; leisure and tourism organisations, such as tour operators and airlines; educational institutions; health services providers; local government; banks and building societies; insurance companies; utilities organisations, such as gas, electricity and water companies; telecommunications organisations; transport and logistics firms.

Where and when can I work?

There are opportunities to work all over the UK. Visits are usually local, so you can return to work or home the same day, but you may occasionally have to travel long distances throughout the UK and this might involve overnight stays. Some organisations have relocated their call centre provision overseas. So there may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. Work is usually carried out from an office, or from a customer services desk in a public area, such as a shop or a train station. Working hours vary according to the type of organisation. Head office managers may work 9 to 5, while those in call centres or retail stores may need to work shifts, including evenings and weekends. Self-employment is not common in this area of work. Some organisations employ customer service managers on a part-time basis, where the nature of the organisation's work allows it.

What can I earn?

Experienced customer service managers' salaries typically range between £30,000-£45,000 and can even exceed £60,000. Trainee customer service managers earn £16,000-£23,000.

What are the benefits?

Most companies offer generous bonuses or commission and usually provide an excellent benefits package. Staff discounts.

Are there chances of promotion?

You may need to move to a larger organisation if you want to gain more responsibility or opportunities for promotion. It may also be necessary to relocate, for example to gain promotion in organisations that have a number of branches. As your career develops, you can upgrade your membership of professional associations, such as the Institute of Customer Service (ICS) and the Institute of Leadership and Management (ILM). With further experience, you may choose to train other staff in customer service skills, or you might train to become an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. If you take opportunities to develop and expand your knowledge and experience, you could move into a wider management career. This is particularly true if you have a relevant degree or have participated in a general management training scheme that covers other areas of management. To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines. Meeting fellow professionals and exchanging ideas is another useful way of developing your career – the ICS runs regional networking and training events.

What will I be responsible for?

+ Helping to develop a customer service policy for an entire organisation;

+ Managing a team of customer services staff.

+ Handling face-to-face enquiries from customers.

+ Providing help and advice to customers using your organisation's products or services.

+ Leading or supervising a team of customer service staff.

+ Learning about your organisation's products or services and keeping up to date with changes.

+ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

+ Communicating courteously with customers by telephone, email, letter and face to face.

+ Investigating and solving customers' problems which may be complex or long-standing problems that have been passed on by customer service assistants.

+ Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

+ Issuing refunds or compensation to customers.

+ Keeping accurate records of discussions or correspondence with customers.

+ Analysing statistics or other data to determine the level of customer service your organisation is providing.

+ Producing written information for customers, often involving use of computer packages/software.

+ Writing reports analysing the customer service that your organisation provides.

+ Visiting customers to provide a one-to-one service.

+ Developing feedback or complaints procedures for customers to use.

+ Developing customer service procedures, policies and standards for your organisation or department.

+ Meeting with other managers to discuss possible improvements to customer service.

+ Being involved in staff recruitment and appraisals.

+ Training staff to deliver a high standard of customer service.

What qualifications do I need?

Although this area of work is open to all graduates, a degree or HND in marketing, consumer, business or management studies, may enhance your chances. Some employers may prefer students from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services. Entry into customer services management is possible without a degree or HND, however. Some managers work their way up from roles such as customer services assistant, gaining relevant qualifications and experience where possible. They may then find themselves being promoted to team leader, and on into a management position.

Do I need any experience?

Competition amongst graduates is quite high and so previous experience of working with customers, such as in a shop, call centre, office or bar, may give you an advantage when applying for work or training schemes. Any other relevant experience of working with people, perhaps through membership of student clubs and societies, is also useful. Try to arrange a period of work shadowing with customer service managers in different settings to find out which type of organisation might suit you best.

What attributes are needed?

You'll be a flexible, versatile, multi-tasker who knows how to get the best out of people. You'll ensure your firm hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date. If you have face-to-face contact with customers, you must have a smart appearance. You'll need to behave in a calm, professional and responsible manner at all times, even in times of stress when you are dealing with customers who are upset or angry. You'll be proficient in written and spoken communication skills that allow you to inform, help and advise customers clearly and liaise with other professionals. You'll also be a great listener, understanding exactly what customers require. You'll have problem-solving and motivational skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. You'll think creatively and be able to come up with new ideas to improve customer service standards and an ability to work well under pressure.