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Customer Service Manager Jobs

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  1. Customer Service Training & Quality Manager

    Leeds | - £25k-£26k | From THE Agency (Recruitment) Ltd

    Customer Service Training and Quality Manager Temporary 3 – 6 Months may consider FTC or Permanent for the right candidate Immediate Start! Our Client has a requirement... for a Temporary Customer Service and Quality Manager to work at their Head Office at Morley in their Customer Service Department. The ideal candidate will inspire their team to provide the best possible support to our clients Customer Service department to drive improvements, quality and really embed first time resolution.The candidate will add a positive and measurable contribution to the on-going growth and development of the Customer Services team.The successful applicant will report into the Contact Centre Manager and will support in achieving the highest quality service. Our...

  2. Sales & Customer Service Team Manager

    Manchester | - £22k-£35k | From Intelling

    Sales & Customer Service Team Managers Intelling Ltd  – Manchester M23 Position: Sales/Customer Service Team Manager Salary: Up to £25k basic salary (Dependent on experience) + bonus potential... Service Team Managers to join the team at our Wythenshawe Contact Centre. About You… Here at Intelling Ltd our Team Manager are passionate about coaching and developing their advisors to not only ... from W/C 25th May 2015. This job was originally posted as www.totaljobs.com/JobSeeking/Sales--Customer-Service-Team-Manager_job62527740 ... of up to£12k per annum . Hi! We’re Intelling Ltd . What sets us apart from the rest? Here at Intelling Ltd our motto is very simple - we're devoted to delivering the best service possible to...

  3. Customer Services - Internal Account Manager

    Otley, West Yorkshire | | From 707 Ltd

    Internal Account Manager A fantastic opportunity has arisen for Internal Account Manager . This is an exciting opportunity that would ideally suit someone looking for an opportunity...: 707.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services---Internal-Account-Manager_job62568940 ... to an exciting new career. We are a young and forward thinking Otley based business. Offering excellent career opportunities to likeminded individuals. Key duties: • Dealing with customer and supplier enquiries • Order processing and system work • Responding to emails • Interacting with the customers and colleagues • Using IT systems and applications...

  4. Customer Service Business Development Manager

    Leeds | - £35k-£45k | From THE Agency (Recruitment) Ltd

    Customer Service Business Development Manager Temporary 3 – 6 Months may consider FTC or Permanent for the right candidate - Immediate Start! Our Client has a requirement... for a Temporary Customer Service Business Development Manager to work at their Head Office at Morley in their Customer Service Department. The ideal candidate Responsible for planning, organising and managing multiple corporate and local projects/initiatives and ultimately contributing to the overall effectiveness and delivery of business solutions related to Customer Services and the contact centre. The role is responsible for working as a part of the Customer Services management team and with wider corporate teams to identify opportunities for business improvement, determine business...

  5. Customer Services Manager

    Oxford | From £28,000 to £32,000 per annum | From Web Recruit Ltd

    Customer Services Manager  Abingdon, Oxfordshire £28,000 - £32,000 DOE Part of an international group, our client is a provider of leading healthcare services. They are now looking for a Customer... Services Manager to join their team. This is a fantastic opportunity for a high calibre customer services professional with a superb leadership style to join a leading international company ... Services Manager, you will be responsible for managing our client’s customer services personnel and teams. Primarily, you’ll focus on progressing customer orders for the company’s comprehensive range ... this role, you must have: - Experience as a customer services manager or team leader - A proven track record of setting, monitoring and analysing targets for teams - Strong people management...

  6. Customer Services Manager

    Oxford | £28,000 - £32,000 DOE | From Webrecruit Ltd

    Customer Services Manager Abingdon, Oxfordshire £28,000 - £32,000 DOE Part of an international group, our client is a provider of leading healthcare services. They are now looking for a... Customer Services Manager to join their team. This is a fantastic opportunity for a high calibre customer services professional with a superb leadership style to join a leading international ... . As the Customer Services Manager, you will be responsible for managing our client's customer services personnel and teams. Primarily, you'll focus on progressing customer orders for ... improvements to maximise efficiency. To be considered for this role, you must have: - Experience as a customer services manager or team leader - A proven track record of setting, monitoring...

  7. Customer Service Manager

    Bracknell | Competitive | From Oxford Hanson

    Customer Service Manager Location: Bracknell Our client is a certified global, award winning, provider of bespoke training and consultancy solutions, specialising in everything from... project management and technical IT to fashion and tourism. Key responsibilities of a Customer Service Manager: · To manage and develop the Global Customer Service Team · Day to day management of incoming orders and sales · To nurture and develop customer relations with focus to maintain a high service level. · Coach and mentor the Customer Service team to deal with ... the future growth of this expanding company. Customer Service Manager  This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job62544954 ...

  8. Customer Service Manager

    Sutton-In-Ashfield | £50000 - £55000/annum | From Excipion

    Customer Service Manager - Nottingham - £55,000 Permanent Excipions is currently recruiting for a prestigious engineering company, they are a global leaders in electronics aerospace technology... and systems for power quality and hydraulics components. Our client is looking to recruit a Customer Service Manager for their team in Nottingham. The Customer Service Manager will be responsible ... required as is the ability to manage KPI's. A technical knowledge of engineering products is desirable. This role will suit someone currently working as a Customer Service Manager or Customer Account Lead or Customer Account Manager or Customer Service Lead or Customer Relationship Manager or Customer Relationship Supervisor or Customer Service Supervisor within engineering or manufacturing...

  9. Customer Service Manager

    Potters Bar, Hertfordshire | £25000 - £30000/annum | From Unico Recruitment

    Customer Service Manager Potters Bar Our client, an established Insurance Broker believe in offering a personal service and off an alternative to faceless, impersonal call centres. As part of... their expansion plans, they are looking for an experienced Customer Service Manager, to mentor and develop their Customer Service and Sales Teams. A proactive approach is required as well as the ability to lead by example. The Customer Service Manager will be expected to be a strong motivator, providing staff with the support to deliver the high level of Customer Support that the organisation ... of managing sales or customer service teams with the ability to: - Communicate with all levels of colleagues and clients - Experience of working towards team KPI’s and targets...

  10. Senior Customer Service Manager

    Chertsey | £50000 - £55000/annum Benifits | From Borne Resourcing Limited

    Senior Customer Service Manager - Surrey- Permanent £50,000 - £55,000 Plus Package May / June 2015 - 2015 One of the Home Counties most sought after Residential developers have a current... opportunity for a Senior Customer service Manager to join their team on a Permanent Basis. The Customer Service Manager will manage the Customer Service operation within an allocated geographical ... accurately and politely with the Customer. Senior Customer Service Manager Duties: To report to and support the Head of Customer Service. Liaise and correspond with customer at property handover ... work. To actively focus on self-development and the improvement of Customer Service /Customer management skills. Customer Service Manager Requirements: Self-driven, results-oriented with...

  11. Customer Service Manager

    Greater Manchester | £22000 to £28000 per annum - Career Growth | From Discover Retail Ltd

    Do you want to join an international retailer who wants to grow their UK presence massively over the next 5 years? This retailer is on the cusp of a huge expansion throughout the UK! What an... exciting time to come on board! ROLE:CUSTOMER SERVICE MANAGER LOCATION:BOLTON SALARY:£22`000 TO £28`000 Due to expansion plans we are seeking a CUSTOMER SERVICE MANAGER with the passion ... are seeking an individual who is very commercial and can create a positive and driven team. The brand is unique and we are seeking a Retail Customer Service Manager or Call Centre Manager or Customer Service Centre Manager who culturally fits the business! Someone who is bubbly, naturally goes above and beyond, loves retail and commercially driven to help the UK team exceed. We are looking for...

  12. Customer Service Manager

    North West | £22000 - £28000 per annum, Benefits Career Growth | From Discover Retail

    Do you want to join an international retailer who wants to grow their UK presence massively over the next 5 years? This retailer is on the cusp of a huge expansion throughout the UK!  What an... exciting time to come on board!   ROLE:                 CUSTOMER SERVICE MANAGER  LOCATION:        BOLTON SALARY:             £22’000 TO £28’000 Due to expansion plans we are seeking a CUSTOMER SERVICE MANAGER with the passion and desire to help the company continue their growth by leading, managing, coaching and developing the customer service team. Promoting the strong company ... Service Manager or Call Centre Manager or Customer Service Centre Manager who culturally fits the business! Someone who is bubbly, naturally goes above and beyond, loves retail and commercially driven...

  13. Training Manager - Customer Services

    London | To £45k + bonus + benefits | From Elevate Recruitment Limited

    Training Manager Customer Service required by leading mobile telecommunications company. Customer Services Training Manager (experienced in call centres) must be able to quickly design, build and... deliver training programmes globally. Training Manager - Telco Customer Service role is based in London and offers a competitive salary to £45K + Excellent benefits Whilst there are diverse are training needs in the call centres, for the first 6 months the core focus will be on technical training to improve first contact resolution. Training Manager Customer Service - Skills ... is an exciting, interesting opportunity for a Training Manager to join a very fast moving exciting dynamic Telco Customer Service role based in London offering a competitive salary to £45K...

  14. Customer Service Manager

    Bolton | £22000 - £28000/annum Career Growth | From Discover Retail

    Do you want to join an international retailer who wants to grow their UK presence massively over the next 5 years? This retailer is on the cusp of a huge expansion throughout the UK!  What an... exciting time to come on board! ROLE:                 CUSTOMER SERVICE MANAGER LOCATION:        BOLTON SALARY:             £22`000 TO £28`000 Due to expansion plans we are seeking a CUSTOMER SERVICE MANAGER with the passion and desire to help the company continue their growth by leading, managing, coaching and developing the customer service team. Promoting the strong company culture ... Manager or Call Centre Manager or Customer Service Centre Manager who culturally fits the business! Someone who is bubbly, naturally goes above and beyond, loves retail and commercially driven to help...

  15. Customer Service Manager

    Stockton-On-Tees | £28000 - £32000 per annum + Benefits | From Baltic Recruitment Services Ltd

    Are you an experienced Customer Service Manager looking for a new career opportunity? Do you have experience within a manufacturing or engineering environment? Baltic Recruitment Commercial team... are currently looking to recruit a Customer Services Manager for a market leading, engineering organisation in Stockton. This is a challenging role and will assume responsibility for the day to day management of Customer Services including Spares/replacement Sales, Site Services Sales and handling of customer complaints and warranty claims. The appointed Customer Services Manager must be ... of the company's Managers and Team Leaders delivering exceptional levels of customer service to the Company's domestic and international customer base. Customer Service Manager Main Duties & Responsibilities...

  16. Customer Service Manager

    Leicester | £30000 - £37000/annum | From White Recruitment Ltd

    Customer Service Manager - £37K - Leicester - Interviewing Now! A packaging company based in Leicester are looking for a Customer Service Manager. The Role The Customer Service Manager is... responsible for providing daily supervision and leading the development of the Customer Service team. They must be customer focused, self-motivated with a passion for providing world class customer service and resolving issues in an efficient and effective manner. They must be the "voice of the customer" inside the company, championing and leading continuous improvement in the service provided Account management of larger accounts Adhere to and improve SLA's Implement and improve systems and processes for more effective customer service With a pro-active customer focus, formulate...

  17. Customer Service Manager

    Leicester | £30k - £37k pa | From White Recruitment Ltd

    Customer Service Manager - £37K - Leicester - Interviewing Now! A packaging company based in Leicester are looking for a Customer Service Manager. The Role The Customer Service Manager is... responsible for providing daily supervision and leading the development of the Customer Service team. They must be customer focused, self-motivated with a passion for providing world class customer ... provided Account management of larger accounts Adhere to and improve SLA's Implement and improve systems and processes for more effective customer service With a pro-active customer focus, formulate actionable, value-add business solutions to the day-to-day operations and manage project implementation for these solutions Act as liaison between the Customer Service Team and external...

  18. Customer Service Manager

    Warwick | £28000/annum | From Adecco

    My Client is looking for a Customer Service Manager / Supervisor To be apart of there growing team The Primary responsibility of the Customer Service Supervisor / Manager is to ensure that our... customers and stakeholders experience excellent service across the breadth of the services and products on offer from Customer Service Team. Working at both local and group level, key processes include: Policy development, Customer communications and Order Management and leadership of the Customer Service Team. Main duties: Customer oEnsure the consistent and effective provision of services to the customer base including advice, order management, fulfilment, problem solving and other services across all media (Telephone, mail etc). oManage customer relationships and provide a high...

  19. Beckton - Customer Service Manager

    East London | | From Matalan

    Retail Customer Service Manager Matalan are currently looking for an experienced Retail Customer Service Manager to join their team in Beckton. As a Retail Customer Service Manager, you will be... the owner of the Customer Service vision in store. You will be responsible for communicating and implementing the Matalan Values across all points of the Customer Journey. You will be passionate ... the quality of the whole store experience Ensure the appropriate staff are in the ‘right place at the right time' during trading hours to ensure customers receive the best service Provide expertise for ... /Beckton---Customer-Service-Manager_job62543755 ...

  20. Beckton - Customer Service Manager

    East London | Competitive | From Matalan Retail Ltd

    Retail Customer Service Manager Matalan are currently looking for an experienced Retail Customer Service Manager to join their team in Beckton. As a Retail Customer Service Manager, you will be... the owner of the Customer Service vision in store. You will be responsible for communicating and implementing the Matalan Values across all points of the Customer Journey. You will be passionate ... the quality of the whole store experience Ensure the appropriate staff are in the ‘right place at the right time’ during trading hours to ensure customers receive the best service Provide expertise for ... /JobSeeking/Beckton---Customer-Service-Manager_job62543754 ...

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Who can I work for?

Retail firms, such as supermarkets, department stores and online retailers; leisure and tourism organisations, such as tour operators and airlines; educational institutions; health services providers; local government; banks and building societies; insurance companies; utilities organisations, such as gas, electricity and water companies; telecommunications organisations; transport and logistics firms.

Where and when can I work?

There are opportunities to work all over the UK. Visits are usually local, so you can return to work or home the same day, but you may occasionally have to travel long distances throughout the UK and this might involve overnight stays. Some organisations have relocated their call centre provision overseas. So there may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. Work is usually carried out from an office, or from a customer services desk in a public area, such as a shop or a train station. Working hours vary according to the type of organisation. Head office managers may work 9 to 5, while those in call centres or retail stores may need to work shifts, including evenings and weekends. Self-employment is not common in this area of work. Some organisations employ customer service managers on a part-time basis, where the nature of the organisation's work allows it.

What can I earn?

Experienced customer service managers' salaries typically range between £30,000-£45,000 and can even exceed £60,000. Trainee customer service managers earn £16,000-£23,000.

What are the benefits?

Most companies offer generous bonuses or commission and usually provide an excellent benefits package. Staff discounts.

Are there chances of promotion?

You may need to move to a larger organisation if you want to gain more responsibility or opportunities for promotion. It may also be necessary to relocate, for example to gain promotion in organisations that have a number of branches. As your career develops, you can upgrade your membership of professional associations, such as the Institute of Customer Service (ICS) and the Institute of Leadership and Management (ILM). With further experience, you may choose to train other staff in customer service skills, or you might train to become an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. If you take opportunities to develop and expand your knowledge and experience, you could move into a wider management career. This is particularly true if you have a relevant degree or have participated in a general management training scheme that covers other areas of management. To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines. Meeting fellow professionals and exchanging ideas is another useful way of developing your career – the ICS runs regional networking and training events.

What will I be responsible for?

+ Helping to develop a customer service policy for an entire organisation;

+ Managing a team of customer services staff.

+ Handling face-to-face enquiries from customers.

+ Providing help and advice to customers using your organisation's products or services.

+ Leading or supervising a team of customer service staff.

+ Learning about your organisation's products or services and keeping up to date with changes.

+ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

+ Communicating courteously with customers by telephone, email, letter and face to face.

+ Investigating and solving customers' problems which may be complex or long-standing problems that have been passed on by customer service assistants.

+ Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

+ Issuing refunds or compensation to customers.

+ Keeping accurate records of discussions or correspondence with customers.

+ Analysing statistics or other data to determine the level of customer service your organisation is providing.

+ Producing written information for customers, often involving use of computer packages/software.

+ Writing reports analysing the customer service that your organisation provides.

+ Visiting customers to provide a one-to-one service.

+ Developing feedback or complaints procedures for customers to use.

+ Developing customer service procedures, policies and standards for your organisation or department.

+ Meeting with other managers to discuss possible improvements to customer service.

+ Being involved in staff recruitment and appraisals.

+ Training staff to deliver a high standard of customer service.

What qualifications do I need?

Although this area of work is open to all graduates, a degree or HND in marketing, consumer, business or management studies, may enhance your chances. Some employers may prefer students from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services. Entry into customer services management is possible without a degree or HND, however. Some managers work their way up from roles such as customer services assistant, gaining relevant qualifications and experience where possible. They may then find themselves being promoted to team leader, and on into a management position.

Do I need any experience?

Competition amongst graduates is quite high and so previous experience of working with customers, such as in a shop, call centre, office or bar, may give you an advantage when applying for work or training schemes. Any other relevant experience of working with people, perhaps through membership of student clubs and societies, is also useful. Try to arrange a period of work shadowing with customer service managers in different settings to find out which type of organisation might suit you best.

What attributes are needed?

You'll be a flexible, versatile, multi-tasker who knows how to get the best out of people. You'll ensure your firm hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date. If you have face-to-face contact with customers, you must have a smart appearance. You'll need to behave in a calm, professional and responsible manner at all times, even in times of stress when you are dealing with customers who are upset or angry. You'll be proficient in written and spoken communication skills that allow you to inform, help and advise customers clearly and liaise with other professionals. You'll also be a great listener, understanding exactly what customers require. You'll have problem-solving and motivational skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. You'll think creatively and be able to come up with new ideas to improve customer service standards and an ability to work well under pressure.