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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

We currently have a great selection of customer service manager jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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customer service manager jobs

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  1. Customer Services Manager

    Ford | £20000 - £25000 per annum | From Berry Recruitment

    An opportunity has arisen for a Customer Services Manager to join clients site in Stoke on Trent. The working hours for the position are Monday to Friday, equating to a 40 hour week. Job... Purpose: The Customer Services Manager plays a pivotal role in delivering a high quality service, by meeting with client representatives and customers as required gaining feedback, engaging in ... identified are resolved in a timely fashion. * Utilise service excellence skills and work as appropriate with the Account Management Team to develop and maintain working relations with customers and client team. * To manage and support the compilation and implementation of a focused Service Excellence Programme at client site, including customer surveys, monitoring feedback, organising...

  2. Mobile Customer Services Manager

    Whitehaven | - £23k-£24k | From ANDERS ELITE

    The client senior representative on site for contracted services delivered by client staff and appointed subcontractors. Ensure services are conducted in line with the Framework Agreement and... first class customer service. To manage and support the compilation and implementation of a focused Service Excellence Programme at client site, including customer surveys, monitoring feedback ... improvements to ensure the continued provision of high quality service to customers, with the ability to recognise potential complaint situations and take effective steps to avoid and or resolve these situations. Where appropriate work with client and client Senior Managers to develop plans for expanding and enhancing the client service offering. Oversee administration of the contract...

  3. Customer Service Manager

    London | £31000 - £43000 per annum | From RECRUITMENT GENIUS

    An exciting opportunity for an experienced Customer Service Professional with a background in Information Technology to join this small and growing property management platform provider. You will... customer service team through to conclusion - Taking responsibility for regular account level communication - Training customers both at their offices, and visiting customer offices or sites - Providing help and advice to customers using their online services - Investigating and solving customers' problems - Simplifying processes, ensuring best practice, keeping records - Becoming a product ... build supportive relationships with their customers, mostly on the phone and through some client visits. Working closely with the technology, sales and implementation teams, you will support their...

  4. Customer Service Manager

    Salford | £30k per year + Benefits | From 360 Resourcing Solutions

    My client is looking to recruit an exceptional Customer Service Manager with a strong Customer Service management background to take over the day to running the Head Office call Centre and Online... stores situated in out of town retail parks and are experiencing a significant amount growth across the UK. This is therefore an excellent Customer Service Manager vacancy for a customer focused, career driven leader. As a Customer Service Manager your main responsibilities will include: - Ensuring that customer service comes first in all aspects of business - Lead the UK Customer Service ... that the online team are providing a prompt service We are looking to hear from exceptional Customer Service Manager who can clearly demonstrate the following: - Have a relevant educational...

  5. Customer Service Manager

    Bradford | c£45-50k + incentives | From Peter hills

    Customer Service Manager Job Type:PermanentSalary:c£45-50k + incentives Location:Preston Customers Are King! Our client is a market leader for furniture covers and re-upholstery and is... Service Manager to join their team. Reporting directly to the Managing Director and with management of two Customer Service Managers you will be responsible for the whole customer service experience ensuring the process is lean, cost effective and on brand. You will oversee the overall management and performance of the customer service team including all customer related activities, from handling ... market leaders in their industry. Ideal skills & qualities for this Customer Service Manager role are: - Highly Organised - Excellent Communicator - Can Manage People - Positive "Can Do" Attitude...

  6. Customer Service Manager

    Doncaster | £22k - £23k pa + 3% pension & 25/day holiday | From Broadbean Technology (Unipart Rail)

    MAIN PURPOSE OF THE JOB:- The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated... (critical and service quality) - Processing of customer queries and issues both telephone and e-mail generated - Proactive management of customer issues and complaints in a timely manner - Day to day ... business/process improvement activity through the use of the Unipart Way tools - Undertake any other customer service activities required to deliver the customers' needs and satisfaction, ensuring all activities are completed in timely manner - Liaise with relevant Relationship Managers, Business Development Manager and Relationship Managers to ensure aligned and holistic customer management...

  7. Customer Service Manager

    London | £32k - £35k pa + bonus | From Betting Appointments

    CALL CENTRE/HEAD OFFICE ENVIRONMENT WITHIN GAMING/SPORTS BETTING INDUSTY We are currently looking for a Customer Service Manager / Supervisor to join a fresh new department in London.The... successful candidate Customer Service Manager should be able to work and think independently, coming up with creative solutions when needed as well as following the company guidelines. The Customer Service Manager must hold previous managerial experience in a Customer Service role within a sports betting and gaming environment. The company is a successful lottery and sports betting ... . Responsibilities: * Representing the company in all customer contacts, giving the best service possible via email and live chat * Overlooking and managing a team of Customer Service Agents contacting players...

  8. Customer Services Manager

    Malmesbury | Competitive | From Executive Network Sales

    One of the UK`s leading house builders is seeking a Customer Services Manager. The successful applicant will manage the team of customer service administrators and maintenance technicians to ensure... that customer service levels and the customer journey procedures are consistently and diligently delivered in order to maintain and improve our customer satisfaction results. We anticipate a need for training and development of skills in construction and site staff. We would expect the Customer Service Manager to assist in the planning and delivery of this training. Building around 10,000 ... that all customer queries are dealt with in a polite, professional and friendly manner, offering a service within company guidelines, to ensure customer satisfaction. The applicant will need to...

  9. Customer Service Manager

    London | £22500 Per Annum | From Business Hr Consulting Limited

    Customer Service Manager Salary: £22,500.00 per annum Hours: Permanent, Full Time, 40 hours per week Location:Balham, London Reference: HRS-28-16 Closing Date for applications: 20 May,2016 Our.... The primary role of the Customer Service Manager is to provide exceptional Customer Service to clients, maintain excellent relationships to ensure the brand image is protected at all times and to follow strategies/develop new strategies to achieve consistency and create positive outcomes. Must have a flexible approach and availability, weekend working is a must. Customer Service Manager ... customers. - Following-up effectively and to show the customer empathy via telephone, face to face, email or mail. - Providing knowledgeable, professional and efficient service to customers visiting...

  10. Customer Service Manager

    Godalming | £20,000 - £25,000 | From Rocksteady Music School

    Customer Service Manager - Salary dependent on experience Are you looking to work in a dynamic company full of passionate individuals making a difference in the world? Are you are a personable... and patient individual who is energised by helping people? Have you had experience as a Customer Service Manager? If so you may have stumbled across the perfect job for you. The Role - Respond ... a Customer Service Manager - Genuine passion for helping customers and developing staff - Efficient in organising and processing data - Experienced and confident working with computers and systems ... and part time customer service staff - Provide support, training and personal development management of new and existing staff - Administrative and organisational responsibilities relating to...

  11. Customer Service Manager

    London | £31k - £43k pa | From Recruitment Genius Ltd

    An exciting opportunity for an experienced Customer Service Professional with a background in Information Technology to join this small and growing property management platform provider. You will... the small customer service team through to conclusion - Taking responsibility for regular account level communication - Training customers both at their offices, and visiting customer offices or sites - Providing help and advice to customers using their online services - Investigating and solving customers' problems - Simplifying processes, ensuring best practice, keeping records - Becoming ... build supportive relationships with their customers, mostly on the phone and through some client visits. Working closely with the technology, sales and implementation teams, you will support their...

  12. Customer Services Manager - Contact Centre

    England | £45,000 - £52,000 Plus Bonus & Benefits Package | From Contact Centre Recruitment Ltd

    Customer Services Manager - Contact Centre Based: Leeds Area Salary: £45,000 to £52,000 - Plus Excellent Bonus & Benefits Package The Role: My client is a large, established UK brand,... with a multi-site contact centre operation, with various sites across the country. They require a dynamic Contact Centre Manager to lead their Customer Services Operation, within their Leeds Inbound Contact Centre, reporting to the UK Head of Customer Services. Skills/Responsibilities: - Providing clear and strong Leadership against the organisations values and to lead a team of up to 75 staff delivering all aspects of Customer Services within a busy contact centre function. - Proactively support the Head of Customer Services in o improving Customer Journey o driving...

  13. Customer Services Team Manager

    Newcastle Upon Tyne | £25,000+ pa | From Jobs@Pertemps (Newcastle)

    Our client, a growing company based in the North Tyneside area, is seeking to recruit a Customer Services Team Manager to join its successful team. The role offers the chance to join a highly... involve managing and developing all aspects of the company's customer services operation. Main responsibilities: Manage and motivate the customer service team Develop staff training plans ... Develop in-depth knowledge of major clients, key contacts, company policies and procedures Continuous improvement of systems and processes Dealing with escalated customer service issues Key account management Candidates should possess: Proven track record of managing a client/customer services team Passion for delivering the highest levels of customer service Experience of change...

  14. Trainee Manager - Sales / Customer Service

    Manchester | £16,000 - £20,000 | From Venture 88

    Trainee Manager Sales / Customer Service Venture 88 is an up and coming Promotional Advertising company based in Manchester City Centre and are looking to expand our sales and customer service... department. As a rapidly expanding sales team, we have affiliated offices across the UK, we are the first choice for clients, customers and results driven individuals. The Trainee Manager role within sales and customer service will be varied. It will include: - Professional representation of wide-ranging clientele - On-going training including our Professional Development Programme. - Executing sales campaigns of various purposes for clients - Providing client/campaign training for entry-level colleagues As this is a Trainee Manager role within sales and customer service...

  15. Trainee Manager - Sales / Customer Service

    Newcastle Upon Tyne | £240 - £380 Weekly (Base Rate + Bonus) | From Newcastle Interactive

    Trainee Manager Sales / Customer Service Newcastle Interactive is an up and coming Promotional Advertising company based in Newcastle Interactive and are looking to expand our sales and... customer service department. As a rapidly expanding sales team, we have affiliated offices across the UK, we are the first choice for clients, customers and results driven individuals. The Trainee Manager role within sales and customer service will be varied. It will include: - Professional representation of wide-ranging clientele - On-going training including our Professional ... and customer service, you will become actively involved with Training Sessions at our Office, which cover the following: - Client/campaign management - Leadership and management skills - Ongoing...

  16. Trainee Manager - Sales / Customer Service

    East London | DOE (NEG) | From Actell Interactive

    Trainee Manager Sales / Customer Service Actell Interactive is an up and coming Promotional Advertising company based in London's Canary Wharf and are looking to expand our sales and... customer service department. As a rapidly expanding sales team, we have affiliated offices across the UK, we are the first choice for clients, customers and results driven individuals. The Trainee Manager role within sales and customer service will be varied. It will include: - Professional representation of wide-ranging clientele - On-going training including our Professional Development Programme. - Executing sales campaigns of various purposes for clients - Providing client/campaign training for entry-level colleagues As this is a Trainee Manager role within sales and customer...

  17. Trainee Manager - Sales / Customer Service

    Newcastle Upon Tyne | £240 - £380 Weekly (Base Rate + Bonus) | From Newcastle Interactive

    Trainee Manager Sales / Customer Service Newcastle Interactive is an up and coming Promotional Advertising company based in Newcastle and are looking to expand our sales and customer service... department. As a rapidly expanding sales team, we have affiliated offices across the UK, we are the first choice for clients, customers and results driven individuals. The Trainee Manager role within sales and customer service will be varied. It will include: - Professional representation of wide-ranging clientele - On-going training including our Professional Development Programme. - Executing sales campaigns of various purposes for clients - Providing client/campaign training for entry-level colleagues As this is a Trainee Manager role within sales and customer service...

  18. Customer Service Account Manager

    Coatbridge | £17680 pa | From Recruitment Genius Ltd

    Internal Account Manager Customer Service Support Centre, Coatbridge This company is one of the market leaders in linen rental services to hotels and business throughout Scotland and the North.... An exciting opportunity has arisen to join their Customer Service Team within their Customer Service Support Centre in Coatbridge, Glasgow. The successful candidate will have very strong communication skills, both written and verbal, combined with good knowledge of customer service practices and procedures. You will be a positive, enthusiastic, confident professional who is passionate about customer service with a constant desire to learn more and want to take ownership of their work to make a lasting impact on their customers and the Company. You will work as part of a team to deliver...

  19. Customer Services Manager - Automotive

    Walsall | OTE £25-26k, Basic £23-24k + Bonus + Benefits | From Glen Callum Associates Automotive Ltd

    Customer Services Manager - Automotive Engine Systems A Customer Service Manager, is required to head up the West Midlands Sales / Order Processing Team for a leading automotive... and potential future man-management opportunities with the company growth levels expected. Should you wish to be considered for the role of Customer Services Manager, please apply via CV to Julian Curtis ... programmes. The Role Key requirements: - Customer Service and satisfaction. - Preparation and Management of orders and monitoring delivery times. - Specifying parts accurately using online ... orders and marketing. Candidate Requirements - Customer Service experience required preferably with supervisory experience. - Experience in the automotive aftermarket or similar technical...

  20. Customer Services Team Manager

    Rochester | £25 -30k + benefits DOE | From Chris

    Working on behalf of my client, we are looking to recruit an experienced Customer Service Team Manager within a contact centre environment. You will be responsible for motivating the team and... enabling improved levels of performance. You will play an integral role in the management team; regularly discussing company issues and striving to continuously improve the service delivery Key responsibilities will include: - Monitor the performance of the individuals within the team - Ensure high standard of customer service is maintained - Effectively handling enquiries through to ... team meetings in order to update individuals about matters regarding the service Skills and experience: - Experience of managing a team within a customer service or contact centre environment...