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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

We currently have a great selection of customer service manager jobs listed on See these below or refine your search above.

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customer service manager jobs

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  1. Customer Service Manager - Luton

    Luton | £20,000 - £27,000 per annum | From BCT Resourcing

    Title: Customer Service Manager Location: Luton Job Type: Full time Salary: £20,000 - £27,000 One of our key client is looking to recruit a permanent, full-time Customer Service Advisor /... Manager to be based in Luton. Starting from £20,000 to £27,000 annually. Job responsibilities : Receiving calls from customers inquiring about products and also wanting support with their current contracts Dealing with customer inquiries via email and over the telephone. Updating customer details on internal databases. Dealing with all associated administration. Requirements: Have excellent customer service skills. Have excellent communication and listening skills. Be computer literate. Relationship building skills Can do attitude If you feel you have the relevant...

  2. Senior Customer Service Manager

    Warrington | £40k - 47k per year + Bonus | From Douglas Jackson Limited

    Job Ref: DJKG1140 Job Title: Senior Customer Service Manager Location: Warrington Salary: £40k to £47k (plus bonus) This is an excellent opportunity for a commercially focused Senior... Customer Service Manager or Senior Customer Experience Manager to join a well-respected, innovative company. You will report to the Managing Director and be part of the senior management team. The Role: This role is to head up the customer service department, to streamline processes and drive forward training and career development for the customer service team. Key Responsibilities ... able to adopt a ''hands on'' approach to leadership and management. This role would suit either an experienced Customer Service or Customer Experience Manager. Knowledge of Salesforce or Sap is an...

  3. Customer Service Manager

    Bristol | Neg. | From Michael Page - Sales

    A fantastic opportunity to join a leading services organisation in the role of Customer Services Manager. The main focus of the Customer Services Manager is to manage a small team and to ensure... their portfolio of accounts is retained. Client Details Our client are a well-established and leading service provider to several industry sectors. Description As Customer Services Manager you will have to effectively manage the staff and functions of the Customer Service Department to ensure accounts are retained and sales targets are achieved. To support staff in ensuring any ... track record of managing a team in a customer service or sales environment. Strong leadership skills. Strong communicator. Adaptable in your approach to managing a team. Proven track record...

  4. Customer Service Manager

    Cambridge | 21104 | From YMCA Cambridgeshire and Peterborough

    An exciting opportunity has arisen for a Customer Service Manager to join YMCA Cambridgeshire & Peterborough. In return we offer a competitive salary of £21104 per annum and 25 days holiday plus... and sustainable communities with an emphasis on supporting Young People, helping them to realise their full potential on their journey from dependence to independence. The Customer Service Manager ... House. The Customer Service Managers role will involve: Providing a warm welcome for people who are enquiring by phone, or who are visiting Queen Anne House Line Managing the Customer Service ... the facilities of the YMCA The successful Customer Service Manager will: Be proficient in the use of Microsoft Office applications Have a level 2 NVQ in Customer Service or other suitable...

  5. Customer Service Manager

    Bristol | £25k - 30k per year | From Alexander Mae

    The Company: Our client has developed a unique technology that enables users to receive tactile feedback without touch or equipment. It's a hugely exciting product and due to ongoing research and... development they are seeking to expand their team in Bristol. The Job: On behalf of our client we are seeking a Customer Services Manager. This is to lead all activities around support to their Customers and Distributors to ensure that the needs of customers are being satisfied and to manage and continually improve the Customer Service experience for customers. Responsibilities with this role will include: - Ensuring that customers received first class customer services and service level agreements are met for all key accounts to encourage business growth - creating quotations...

  6. Customer Service Team Manager

    Eastleigh | £28,000 | From Utilita

    Customer Service Team Manager Salary: £28,000 The Customer Service Management Team at Utilita Energy is currently recruiting for a Customer Service Team Manager; you will be responsible for... exciting plans for 2017 and beyond. Duties within the role include, but are not limited to: Key Responsibilities of the Customer Service Manager - Inspire, motivate, lead, coach and develop a team ... and complaints through to resolution - To ensure the Customer Service Team Leaders and their teams adhere to Ofgem license conditions - Work closely alongside the other CS Team Manager and ensure ... Next Steps If you are interested in joining the Utilita team as a Customer Service Manager and you have the skills required, then please apply today by submitting your CV ...

  7. Customer Service Manager

    London | £40000.00 - £45000.00 per annum | From ANDERS ELITE

    A fantastic opportunity exists to join a residential developer as Customer Service Manager, reporting to the Head of Customer Service. The developer has a range of developments from high end flat...: PROPERTY/RESIDENTIAL CUSTOMER SERVICE EXPERIENCE IS ABSOLUTELY ESSENTIAL * Excellent Customer-facing and interpersonal skills * Build strong relationships with customers and subcontractors to ensure reported issues are managed effectively in a timely manner to the Customers satisfaction * Ability to plan, monitor and report progress on any outstanding defective issues within apartments to ... schemes through to refurbishments and traditional housing. You will be responsible for developing and owning good relations with Customers in London to ensure smooth progression of customer...

  8. Customer Service - Account Manager

    Milton Keynes | £15000.00 - £18000.00 pa + See job spec | From Smart Recruit Online Ltd

    This is an opportunity for a dynamic and driven individual to join a respected provider in an exciting and expanding sector. You will be assisting new customers and developing new business streams... Smartlog and also those who manage them, * Advise customers of additional services we supply and passing leads onto the engineering team * Account reviews, ensuring accounts are fully populated. * Admin Assistance * Respond to all customer enquiries as per their expectation or agreed SLA. Salary dependent on experience. Customer Service | Account Manager | Account Management | Customer ... . The role is responsible for supporting the services to existing customers. The role is largely office based, with the infrequent customer site visit, setting up new customers, performing account...

  9. Customer Service Manager - London

    London | £150 - £175 per day | From BCT Resourcing

    Customer Services Manager - Interim London £150 - £175 per day A growing FMCG company is looking for a driven and tenacious Customer Services Manager to join their thriving business based in... ensuring Sage reflects the respective changes. Key Skills: * Graduate calibre * 2+ years Customer Service experience in an FMCG environment * Experience working with both internal ... London. You will be responsible for managing a small team to deliver the outbound supply chain, co-ordinating and processing sales orders and invoices for the global customer base using SAGE ... * Able to prioritise and allocate time effectively * Diligent in completion of tasks and projects * Strong team player * Highly organised and motivated Keywords: FMCG, EDI, SAGE, Customer...

  10. Customer Services Manager

    Leeds | £40k pa | From Gi Group Recruitment Ltd - Leeds

    Gi Group are currently recruiting for this exciting Permanent Opportunity to join our client in the south of Leeds as Customer Services Manager. This role, reporting directly to the Managing... Service Assistants and 1 Tools Manager Main Tasks and Responsibilities - Ensure the dynamic and pro-active management of the customer service team - To communicate with customers in the management ... to the business, challenging the status quo. Main Purpose of the Role - To lead, drive and motivate a team within a sales led business to provide Excellence in Customer Service - To lead ... operation - To review, and improve where necessary, standard operating procedures - Improve the communication and procedures between Customer Services and the Sales team - To maintain systems data...

  11. Customer Service Manager

    Northampton | £35000.00 - £40k pa | From Spencer Ogden Ltd

    My Client, a Large National Re-Seller, has an excellent opportunity for a CUSTOMER SERVICE MANAGER. This an excellent opportunity for the right candidate to join a Blue-Chip organisation at the... spear head of the operation. The Successful candidate will be managing 2 teams one in Northampton and one in the North West, each with around 6 Customer service agents. ROLE PURPOSE To lead ... and gain their trust and establish credibility in leading transformation and improvements in the area of Customer Service performance. - Build effective Operational relationships establishing a clear point of contact for achieving improvements, ongoing service and collaborative development of end to end Customer Service initiatives. - Communicate effectively across the business utilising all...

  12. Customer Service Manager

    Reading | £33,520 - £44,269 DOSE | From SSE

    CUSTOMER SERVICE MANAGER GB DOMESTIC - CONNECTED HOME READING £33,520 - £44,269 DEPENDING ON SKILLS & EXPERIENCE PLUS EXCELLENT BENEFITS. At SSE, doing more for over 8 million customers... opportunity for a Customer Service Manager to join the team based in Reading. Working with the Head of Operations and Operational Deployment Manager you will be accountable for defining, testing ... of becoming a market leading retailer of energy and essential services by digitalising and diversifying our business and consistently delighting our customers. The Connected Home business are launching an end ... someone who has a proven track record of successfully managing multi channel teams within a sales and customer service environment. Experience of webchat and other digital media is beneficial as is...

  13. Project Manager - Customer Service

    Swindon | £350 per day | From Contactiii

    Our client, the UK`s largest water and wastewater services provider, is searching for Customer Service Project Manager with experience of transformation and change programmes to join their retail... and customer focussed office in Swindon, Wiltshire. This is an exciting opportunity for an experienced Project Manager to lead the execution of change on behalf of the Retail Service Centre (RSC ... company are going through an intensive period of business transformation; to allow a greater focus on delivering brilliant services and providing their customers with a great experience. They are also ... and Experience; - You will be able to demonstrate strong experience of delivering change into a customer service environment - You will be known to have an excellent track record of project delivery...

  14. Customer Service Manager

    Andover | 30000.0000 | From Venture Recruitment LTD

    Customer Service Manager Location: Andover Salary: £32,000 + benefits Changing the concept of retail in their industry, this ethically minded, people focused, omni-channel retailer require a... would suit an existing Customer Service Manager or a Showroom Manager looking to break into a head office position. Managing a small existing team of customer service representatives, home consultants and engineers this role will involve putting together the customer experience strategy and how to measure success. For the role of Customer Service Manager, we need the following experience ... and services available to them to match their needs and affordability This role would suit an existing Customer Service Manager or a Showroom Manager looking to break into a head office position. To apply for...

  15. Customer Service Manager

    Cirencester | 50000.0000 | From Gap Personnel

    An excellent opportunity has arisen for an experienced Customer Service Manager to join a global company who are leaders in their field. Main Purpose of the Role: The Customer Services Manager is... responsible for the management of the Customer Services Department, providing leadership and direction to the Customer Services Team Leaders and their teams to ensure that an excellent standard of service is provided and maintained. Primary Tasks and Responsibilities: ? Ensure that the Customer Services function operates effectively and that the functions' activities are aligned to departmental and Company objectives. ? Develop and implement customer service policies and procedures. ? Review and assess customer service contracts. ? Direct the daily operations of the customer services UK...

  16. Customer Care Manager - Owner Services

    Exeter | £20,000 - £22,000 DOE Plus Benefits | From Webrecruit Ltd

    Customer Care Manager - Owner Services Exeter, Devon £20,000 - £22,000 DOE Plus Bonus Scheme, Perkbox Benefits, Extended Holidays, Ability to Buy Holiday, Pension Scheme, Sick Pay, Flexible... a fantastic product and aims to deliver a personal and exceptional service from start to finish. They are now looking for a Customer Care Manager to join their passionate team. If you're a customer ... experience - Experience in a customer-focused role - Previous experience of resolving complex customer service issues The ideal Customer Care Manager will have an A Level qualification or higher. Experience of CRM, customer service or booking systems would also be advantageous, as would advanced knowledge of MS Excel. To apply for the role of Customer Care Manager (Owner Services), please...

  17. Customer Service Manager

    Hull | 21000.0000 | From Specialist Recruit

    Job Purpose Responsibilities & Accountabilities · Managing the Customer Service Team · Ensuring the highest level of customer service is achieved across all brands · Reporting Weekly Customer... Service data to management team · Management of Zendesk customer service portal · Recruitment of staff · Dealing with the most difficult/sensitive queries · Liaising with stores regarding offsite customer service queries · Reviewing/changing customer service polices across all brands when needed · Liaising with the warehouse and e-com manager to ensure efficient communication across departments · Managing fraud prevention alongside the e-commerce manager ...

  18. Customer Service Manager

    Wellingborough | 40000.0000 | From Impact Recruitment Ltd

    Customer Service Manager Wellingborough Min 40 hours per week Monday to Friday Overtime will be required Permanent Paying up to £50,000 per annum DOE Are you currently a Customer Service Manager... opportunity for you! Our client in Wellingborough is seeking a Customer Service Manager to join their organisation on a permanent basis. Duties and responsibilities for the Customer Service Manager will ... for the Customer Service Manager includes: Previous experience as a Customer Service Manager, developing and managing a team is essentialExperience improving a Customer Service function is ... ability to prioritise and remain organised If you have the relevant experience our client is looking for in a Customer Service Manager, we would like to hear from you. Please note, due to the high...

  19. Customer Service Manager

    Wellingborough | 0.0000 | From ACS Recruitment Solutions Ltd

    Location: Wellingborough Hours: 8.30am - 5.30pm Salary: Competitive We are recruiting for an experienced customer service Manager to join a flourishing organisation based within Wellingborough. The... purpose of the role is to develop and implement a customer service policy for the company and find ways to measure customer satisfaction. Main Responsibilities Understand the company's products and services to help advice customersInvestigate and solve customer problemsDevelop, maintain, improve and review feedback or complaints procedure for customer to useEnsure all issues from management meetings relating to customer service are resolvedLead by example by showing high professional standards at all timeKeep ahead of developments in customer service by reading the relevant journals...