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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

We currently have a great selection of customer service manager jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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customer service manager jobs

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  1. Customer Service Assistant Manager

    Exeter | Competitive Salary | From MERIDIAN BUSINESS SUPPORT

    The Company: Do you have supervisory experience within a Customer Service or Call Centre environment? We are looking for a team player who can assist the Customer Service Manager in leading,... supporting and motivating a fast-paced Customer Service department. You will be responsible for a mixture of Customer Service Advisors and Team Leaders who deal with enquiries and process orders. Job Responsibilities: * Ensure the day to day smooth running of the customer service department. * To work with the team and the Team Leaders to develop a positive team spirit and good morale * To assist the Team Leaders in the development of a training programme for the team to ensure skills are developed. * Proactively monitor, support and motivate the Customer Service Team to deliver...

  2. Customer Service Manager

    Bridgend | £23k - 28k per year | From THE ONE GROUP

    Job Title: Customer Service Manager Contract type: Permanent Salary: £23k - £28k An exciting opportunity has arose for a Customer Centre Manager to join my clinet's prestigious Service... Centre. You will be responsible for all aspects of the Customer Service Operation within the business. The responsibilities include leading a highly capable team responsible for direct customer ... external Business and Customer representatives - Control of quality and schedule delivery - Collating and reporting KPI relevant to the Service operation - Analysing data and improving processes ... . Education/Experience - Previous Supervisory/Management experience in the Customer Service sector is essential - minimum requirement five years. - A level of understanding of Six Sigma, 5S...

  3. Customer Services Manager

    Essex | £40000 - £45000 per annum | From Informatiq

    Customer Services Manager - Telematics / Cellular Networks £40-45K Near Cambridge A unique and exciting leader of advanced telematic products is looking to expand their highly experienced... customer services team and are urgently seeking a Technical Customer Services Manager to join their team on a permanent basis just south of Cambridge. As their Customer Services Manager you will manage a growing international customer support service providing both B2C and C2C support. The successful candidate will have experience in: - Helping to develop or update customer service policies - Experience in Telematics or a similar cellular telecommunication environment - Managing or leading a small team of customer services staff in UK and US - Assessing support KPI's - Working with...

  4. Customer Services Manager

    Saffron Walden | Unspecified | From LinkPoint Resources Limited

    LinkPoint specialises in the recruitment of high quality candidates in the IT and Customer Service sector. We have an excellent opportunity for a Customer Services Manager to join and manage a... growing international customer support service providing both B2C and C2C support. An ideal candidate will be willing to gain a deep understanding of the entire product range and be the customer champion making recommendations to the developments on how to improve the products and services offered. Customer Services Manager’s Skills and Experience required Helping to develop or update customer service policies and procedures Experience using Kayako or similar support tools would be beneficial Managing or leading a small team of customer services staff in UK and US Handling of more...

  5. Customer Service Manager

    Coventry | £26000 - £27000 per annum + bonus and pension | From Page Personnel Secretarial & Business Support

    Our client is looking for an Customer Service Manager. Our client is a leading financial services organisation based near Coventry. Client Details Our client is a market leader in the... exciting role for a Customer Service Manager based near Coventry. The role is to provide support to the operations management team in achieving company objectives and deadlines. To ensure complaints ... with the minimum amount of supervision. You should enjoy working within a Team Leader/ Customer Service Manager position. Profile The ideal candidate MUST have: Customer service management ... and Customer Service role as a people manager Job Offer Competitive salary , benefits , pension scheme This is a 12 month fixed term contract This job was originally posted as...

  6. Customer Service Manager

    Bishop's Stortford | £24000 per annum | From Recruitability

    Job Title: Customer Service Manager - Well established business! Salary: Up to £24,000 pa depending upon experience Location: Outskirts of Bishop's Stortford Term: Permanent My client has... an exciting opportunity for a Customer Service/Showroom Manager to join their thriving business located on the outskirts of Bishop's Stortford. This business and has been trading for over 30 years ... would be an advantage but not essential. The Role of the Customer Service Manager Liaising with customers in all areas of sales. Processing payments of various kinds Offering advice Dealing with ... year-end inventory and stock counts Any other tasks as asked from time to time by the Directors To be considered for the role of Customer Service Manager You must be computer literate SAGE...

  7. Customer Services Manager

    Biggleswade | Competitive Salary Offered | From LAWRENCE DEAN

    Customer Services Manager Company Profile – Customer Services Manager A fantastic opportunity for an experienced Customer Services Manager to join our well-established... then we would love to hear from you! Job Description – Customer Services Manager Your main duties will include: · Lead and develop the Customer Services Team ... · Maintain a professional company image at all times Required Skills – Customer Services Manager · A proven track record of working with a customer service management role in ... delivery management and improvement Benefits – Customer Services Manager · Competitive salary offered + performance related bonuses · Onsite parking...

  8. Customer Service Manager

    Guildford | £30000 - £40000 per annum | From BeMore

    Customer Service Manager, Guildford £40k + package! Are you are a Store Manager looking to develop and progress your career with a destination retailer? Do you want to work in an engaging and... empowering culture where you can inspire and lead a team? What does the role involve? Initially you will be responsible for: Leading the store team to provide excellent customer service ... recruitment, appraisal and goal setting. What qualities will you need for this role? A positive leader with a can do attitude! You will be passionate about customer service and focused towards growing long term loyal customers. You will be interested in dealing with customer issues and confident in finding solutions. If you are a Store Manager looking for the next step up in your...

  9. Customer Service Manager

    Kingston Upon Thames | £300.00 - £350.00 p day | From Spring Technology (Corp)

    Main purpose of this role: To work alongside the Service Manager and Customer Contact Manager, to: 1. Lead the shaping and delivery of the Council's customer access strategy with overall... and practice in relation to the customer journey through web, intranet and other mobile services 5. To undertake, with the Service Manager, and Contact Centre, a whole system service review of Customer Services, and implement its recommendations 6. To undertake, with the Service Manager, and Contact Centre Manager the development of a business case for a shared service 7. To lead customer ... responsibility for the Council's customer service offer via a multi channel approach. Includes traditional channels plus new and emerging channels such us web, mobile and social networking...

  10. Customer Services Manager

    Central London / West End | Car, pension and other great benefits | From Willmott Dixon Group

    The Role The overall objective of the Customer Services Manager role is to manage the day to day resolution of outstanding jobs in customer homes, liaising with main contractors to ensure defects... PC. *Contribute during customer care meetings with main contractors. *Provide support and guidance to the Customer Care Co-ordinator. *Support the Head of Customer Service & Estates. *Support the Sales Managers / Sales Teams with any customer issues. *Participate in the customer 'escalation ladder' speaking with and visiting escalated customers in their homes. *Adhere to the Prime Place Customer Service Processes. *Deputise for the Head of Customer Care & Estates. Essential and Desirable Criteria ESSENTIAL SKILLS & EXPERIENCE * Excellent customer facing skills. * Excellent negotiation...

  11. Customer Service Manager

    Doncaster | £30k - 35k per year | From Haywood Knight Associates Limited

    Haywood Knight are currently supporting the recruitment of a Customer Service Manager for a growing and extremely fast paced business. This role will play a critical part in delivering high quality... grounding in customer service, either to team manager or senior supervisor in a large scale operation You'll be used to working against KPI's and measurements You'll be a great manager ... customer service on behalf of our client. The primary focus of this role is to ensure that all customer relations and operational issues are tackled speedily and effectively. Some (but not all) of the accountabilities and responsibilities of the role are as follows; Management of a small team Measurement and setting of KPI's and targets Management of customer relations...

  12. Customer Services Manager

    Nottingham | | From Dacrylate Paints Limited

    Mission :  This is an immediate requirement to be part of a fantastic opportunity to redefine the role of the Customer Services Team in a well-established and successful independent high... performances coatings manufacturer. We are looking for an experienced Customer Services Manager or someone with at least five years’ experience in a Customer Service Team who is now ready to advance ... Service procedures, policies and strategies and managing a developing the Customer Service Team. The role requires the individual to provide the necessary information required by the customer including ... service for the benefit of the customer and external sales team Anticipate operational challenges and develop solutions based on reasoning and best proactive, whilst putting the customer first To...

  13. Customer Service Manager

    Kent | £30000 - £43000 per annum | From Fawkes and Reece Technical

    Position: Customer Service Manager Location: Kent Salary: £30,000 - £43,000 My client are a reputable developer in the Construction Industry, and are currently looking to hire a Customer Service... and the Residential market * Decision making ability * Proven management ability of a team of at least 3 people * Full driving licence & must own your own vehicle Position: Customer Service Manager ... , and leading the site based aftercare service during the first two years of the warranty. You will be overseeing a team of Customer Service Advisors & Operatives, whilst reporting into the Head of Customer Service. Key responsibilities Pre-occupation * Reviews sales and other promotional literature and customer-focused information to ensure an acceptable compatibility of expectation, creation...

  14. Customer Service Manager

    Surrey | £30000 - £43000 per annum | From Fawkes and Reece Technical

    Position: Customer Service Manager Location: Surrey Salary: £30,000 - £43,000 My client are a reputable developer in the Construction Industry, and are currently looking to hire a Customer... Service Manager for one of their development in Kent. You will be continuously improving the ownership experience in order to enhance brand equity by supporting the build team to achieve zero defects, and leading the site based aftercare service during the first two years of the warranty. You will be overseeing a team of Customer Service Advisors & Operatives, whilst reporting into the Head of Customer Service. Key responsibilities Pre-occupation * Reviews sales and other promotional literature and customer-focused information to ensure an acceptable compatibility of expectation...

  15. Customer Service Manager

    Swindon | £400 - £450 per day | From Contactiii

    Our client, the UK`s largest water and wastewater services provider, is searching for a Customer Service Manager to join their back office team in Swindon, Wiltshire. This is an exciting... opportunity for an experienced Customer Service Manager to lead teams within customer service in accordance with the scheduled resource plans and processes; analysing operational performance, trends ... sources to provide balanced and effective reporting and informed action If you have over 5 years` experience as a Vendor Management Consultant, Coaching Expert, Customer Service Manager, Contact ... for the following skills; Senior Customer Service Manager, contact centre, vendor management, consultant, coaching, Customer Service Manager, process improvement, coaching, operational performance...

  16. Customer Service Manager

    Abingdon | £27000 per annum | From BROOK STREET BUREAU - Abingdon

    My client is looking for a Customer Service Manager to join their respected establishment; you will be managing a team of 3 people providing high quality customer service. You will be directly...: £27,000 plus benefits Please apply for further information on the company and opportunity. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job65604315 ...

  17. Customer Service Manager

    Bicester | £32000 - £36000 per annum | From Plus One Personnel

    Job Title: Customer Service Manager Location: Bicester Salary: Upto £36,000pa Our client is an market-leading company based in Bicester. They are a manufacturer and supplier of bespoke... window and door systems aimed at the high-end developer. Due to expansion they are now looking to acquire the services of an experienced Customer Service Manager to work in their Team. This is ... a discreet and confidential discussion about the role. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job65562365 ... to the individual Service Coordinators Ensure cases are handled in accordance with priority. Manage the Service Level Agreement with our key partners Provide analysis and reports on business...

  18. Customer Service Manager

    Fife | | From Brightwork Ltd

    Brightwork ltd is recruiting for a Customer Service Manager based in the East of Scotland. For decades our client has been a renowned industry leader in their field which sits with-in the service... industry. This is a rarely available permanent opportunity for an experienced Customer Service Manager to join an established management team growing the business across Scotland. The successful ... the Customer Service team and move processes forward to deliver high levels of Service on time and in line with Service Level guarantees. A key requirement is proven experience with in a fast paced ... operating as an Employment Agency for this role This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job65460730 ...

  19. Customer Service Manager

    Kidlington | From £32,000 to £36,000 per annum | From ZAC Recruitment Ltd

    Our client are looking to recruit a Customers Service Manager based at their offices in the Oxon region. You will be responsible for deliver y of an efficient post sales customer service... a combined turnover of approximately 65million GBP per annum in the UK. The Customer Service Manager will be responsible for providing an excellent service to our customer base comprising consumers ... · Quality assurance principles and practices · Quality audit experience · Experience in a multi-national company · Experience in a fast-paced sales organisation · Customer service or after sales ... the construction industry. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job65561677 ...

  20. Customer Service Manager

    Bridgend | £23k - 28k per year | From The One Group

    Job Title: Customer Service Manager Contract type: Permanent Salary: £23k - £28k An exciting opportunity has arose for a Customer Centre Manager to join my clinet's prestigious Service... Centre. You will be responsible for all aspects of the Customer Service Operation within the business. The responsibilities include leading a highly capable team responsible for direct customer ... with external Business and Customer representatives - Control of quality and schedule delivery - Collating and reporting KPI relevant to the Service operation - Analysing data and improving ... . Education/Experience - Previous Supervisory/Management experience in the Customer Service sector is essential - minimum requirement five years. - A level of understanding of Six Sigma, 5S...