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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

We currently have a great selection of customer service manager jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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customer service manager jobs

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  1. Customer Service Manager

    Corby | £20k - 25k per year | From Interaction - Kettering

    Our client is looking to recruit a Customer Service Manager to join their customer service team. The successful candidate will report into the Head of Customer Services and support the team in... Head of Customer Service to determine effective, pro-active communication forums for Customer Service team, internal and external customers * Work with Customer Service Training Manager to develop ... driving the Customer Service Strategy. Day-to-day, you will be responsible for leading and managing the Customer Service function, set objective in line with the company Customer Services Strategy and ensure the coaching and personal development of team members. Duties & Responsibilities * Drive continuous improvement programme * Determine appropriate Customer Service KPI's - ensure...

  2. Customer Service Manager

    Northamptonshire | £40000 per annum | From BiS Henderson

    Our client is a global diversified healthcare company, applying a unique combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care... worldwide. They require a Customer Service Manager to join their meticulous and vibrant 'inbound' customer service team in Brackmills. The successful candidate will report into the Head of Customer Services and support the team in driving the Customer Service Strategy. Day-to-day, you will be responsible for leading and managing the Customer Service function, set objective in line with ... * Work with Customer Service Training Manager to develop effective Training Programme for Customer Service Coordinators and Supervisors * Leadership and people management of a successful Customer...

  3. Customer Service Manager

    Northamptonshire | £40k pa | From Bis Henderson Limited

    Our client is a global diversified healthcare company, applying a unique combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care... worldwide. They require a Customer Service Manager to join their meticulous and vibrant 'inbound' customer service team in Brackmills. The successful candidate will report into the Head of Customer Services and support the team in driving the Customer Service Strategy. Day-to-day, you will be responsible for leading and managing the Customer Service function, set objective in line ... and external customers * Work with Customer Service Training Manager to develop effective Training Programme for Customer Service Coordinators and Supervisors * Leadership and people management...

  4. Customer Service Manager

    Leicester | - £28k-£32k | From Sandbeck Green

    We are currently recruiting a customer service manager for a leading care provider in Leicester. As customer service manager you will be accountable for the co- ordination of the administration... services to patients, consultants and the management team and ensure an exemplary level of exceptional customer service is upheld and ensure front of house staff (face to face and telephone teams) are supported in delivery of this service. The role is an integral part of the management team to drive excellent standards of delivery in customer focused administration teams. The successful candidates will manage and support the customer service office, customer bookings and reception teams. A n understanding and appreciation of the end to end customer experience is essential as they...

  5. Customer Services Manager

    Derby | Dependent on experience | From Ascott Transport Limited

    Key Account / Customer Services Manager We are recruiting for a highly successful and dynamic organisation that is based in the Derbyshire area and we have an exciting career opportunity... available for a customer services manager. You will be responsible for the customer services team to ensure that customer service standards are maintained at the highest of levels and create ... development of customer relationships in order to provide outstanding service - Work in hand with operations manager and commercial team to provide the best possible solutions and further develop customer ... making ability within the scope of the position to ensure that the customer service team have clarity of decisions and defined objectives - Provide measurable solutions to customer quires and ensure...

  6. Customer Service Manager

    Surrey | Competitive + Package | From Nigel Wright

    Our client is a multi billion pound American clothing company, with a large product range spanning over 10 brands. They're currently looking for a Customer Service Manager, to help manage and... develop the customer service department. The main aspect of the role is to manage the activities of the Customer Service Representatives team, ensuring effective delivery of customer service ... delivery of customer service. Responsible for the recruitment and selection of Customer Service Representatives and Order entry Clerks. Responsible for the monitoring and development of Customer Service systems. Maintains customer satisfaction by providing problem solving resources. Determines customer service requirements by maintaining contact with customers Improves customer service quality...

  7. Customer Services Manager

    London | | From Henry Fox

    Our client are a premium High Street Brand and are currently recruiting for a Customer Service Manager to join them. As an experienced and crucial member of the business you will develop close... working relationships with, Ecommerce, Retail Operations, Stores and the Distribution Centre. You should have strong customer service experience and be an established and confident manager who is ... already be in a Customer Service Manager position with retail experience and must have web experience and also strong IT systems knowledge. We regret that due to volume only suitable candidates will ... management of customer services for the business and the running of the team you will be involved in developing customer service procedures, policies and standards for the department. This role...

  8. Customer Services Manager

    Farnborough | £35K-£42K dependant on experience & qualifications | From Affinity Resourcing Consultancy SVS Ltd

    Wirehive is a rapidly growing technology company, based in Farnborough, with a fantastic portfolio of well-known brands as clients. The Customer Service Manager role requires a professional,... attend weekly management meetings to communicate departmental issues and successes. The Customer Services Manager must also be able to manage and communicate to departmental staff and create a staff training and development programme. What we are looking for in our Customer Services Manager: - Excellent organisational and customer service skills - Experienced people manager with good ... positive and decisive approach in supervising and managing the daily operation of the Customer Support Team. Excellent communication skills are needed to deliver remote support services to our...

  9. Customer Services Manager

    South East | Up to £30,000 per annum | From Douglas Jackson

    Job Ref: DJHC4087 Job Title: Customer Services Manager Job Location: South East (London) Salary: Up to £30k salary Are you a vibrant and talented customer services... manager? Looking for your next step within an exciting and fast paced organisation? It would be great to hear from you! An opportunity has arisen for a Customer Services Manager within a rapidly growing dot.com business. You will run a team of 10 FTE. The role is responsible for customer service agents, across voice and digital operations, and so experience in multi-channel ... leadership of contact centre agents This role needs a high level of customer service Leadership Significant stakeholder interaction will be required in this role Responsibility...

  10. Customer Services Manager

    Brighton | From £20,000 to £25,000 per annum | From B C T Resourcing

    Customer Services Manager Location: Brighton Salary: £25,000 annually + retention bonus & excellent staff benefits package Hours of work: 40 hours, Between 9:00am and 7.00pm, Monday to Friday ... proud to carry the ISO: 9001 accreditation for Quality and Service. They are looking for an experienced Customer Services Manager who has a passion for first class Customer Service delivery, to head up ... of all aspects of Customer Service delivery Ensure Department conforms to ISO:9001 requirements as advised by the Compliance Manager Represent the department in management and senior management ... Contact Centre and Customer Service department, dealing with inbound C2B calls, letters and email communication within defined SLA’s. Be forward thinking and innovative in your approach to...

  11. Customer Service Manager

    Doncaster | £21000 - £23000 per annum | From Brewster Pratap

    THE COMPANY: I am currently recruiting an exciting position within a leading Doncaster business who specialise in writing training material and offering qualifications. I am looking for a... suitably experienced Customer Service Manager who has previous experience working as an Account Manager. THE JOB: Based in Doncaster the successful applicant will be required to manage a team ... Services. - Managing a select group of customers, leading by example. - Undertake customer visits. - Investigate suspected malpractice/quality issues with customers. The successful candidate will have ... originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job63234269 ...

  12. Customer Service Manager

    Birmingham | £28000 - £35000 per annum, Benefits: 0 | From Midas Selection Limited

    Customer Services Manager-Outstanding career opportunity within the manufacturing sector! Basic Salary c£30k ( Negotiable) + Package of Benefits and excellent working environment West Midlands... base The Role An exciting role has arisen for a Customer Service Manager to join the management team at this successful division of a Major independent manufacturing business. The successful candidate will be responsible for the management and performance of a busy Sales Office generating in excess of £20m revenue per annum The Customer Service Manager will work closely with Manufacturing, Distribution and Sales to ensure that the company`s customers receive outstanding customer service. You will provide accurate reporting to senior management and ensure that your team implements key...

  13. Customer Service Manager

    Wembley, Middlesex | From £18,000 to £20,500 per annum | From Argos - Retail

    Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a world-class shopping experience every time. As a... experience within a fast-paced environment Able to handle pressure and diffuse situations Great communication skills across different levels Passionate about fantastic customer experience Able to develop your team to their full potential Keen to develop and progress your career with Argos This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job63357202 ... key member of the leadership team, you will also deputise for the store manager when needed. Argos: Argos are going from strength to strength. We are growing our store portfolio to include...

  14. Customer Service Manager

    Havant | From £16,000 to £17,500 per annum | From Argos - Retail

    Get set for a new career… with Argos! Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a... about fantastic customer experience Able to develop your team to their full potential Keen to develop and progress your career with Argos This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job63354033 ... world-class shopping experience every time. As a key member of the leadership team, you will also deputise for the store manager when needed. Argos: Argos are going from strength to...

  15. Customer Service Manager

    Gateshead | From £16,000 to £17,500 per annum | From Argos - Retail

    Get set for a new career… with Argos! Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a... about fantastic customer experience Able to develop your team to their full potential Keen to develop and progress your career with Argos This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job63366748 ... world-class shopping experience every time. As a key member of the leadership team, you will also deputise for the store manager when needed. Argos: Argos are going from strength to...

  16. Customer Services Manager

    Brighton | From £20,000 to £25,000 per annum + Benefits | From B C T Resourcing

    Customer Services Manager Location: Brighton Salary: £25,000 annually + retention bonus & excellent staff benefits package Hours of work: 40 hours, Between 9:00am and 7.00pm, Monday to Friday ... offering from product conception, through to development, sales, fulfilment and membership services.  They are looking for an experienced Customer Services Manager who has a passion for first class Customer Service delivery, to head up their busy Membership Services department. You will be responsible for the Inbound Call Centre and the off-line Membership Services Support Team. Scope of the Role: To lead and manage an established Contact Centre and Customer Service department, dealing with inbound C2B calls, letters and email communication within defined SLA’s. Be forward thinking...

  17. Customer Service Manager

    Leighton Buzzard | Competitive salary | From Logistics Job Shop Ltd

    CUSTOMER SERVICE MANAGER CONSTRUCTION - LEIGHTON BUZZARD As part of the contract management team, the individual will be the key figure in driving service standards & best practice throughout the... Manager, you will be required to: *Ensuring that a high standard of customer service is achieved and maintained to the customers satisfaction *Liaison with Redland Transport Managers to discuss ... the highest standard of customer service for Redland & Wincanton *Ensure that a consistent level of communication within the operation is achieved *Production of Management information as required to ... , training & development and management creating a customer service 'culture' between Wincanton & Redland *Continual shaping of the Contract strategy and input into the wider Sector strategy. *Build...

  18. Customer Service Manager

    Nottingham | £25k - 30k per year | From SF Group

    The SF Group is currently recruiting a Customer Service Manager to work for a Private Hire business that has been trading for over 35 years and is one of the most established companies in the East... the Customer Service Manager you will be responsible for the management, development and day to day operation (with the support of 4 supervisors) of the inbound Call Centre Team, with the core ... the City Centre of Nottingham. The management team, who started with the company in 1983 have over 80 years experience delivering customer service, backed by their valued call centre team they offer the highest level of service whether a premier account customer or an everyday user. The company also prides itself on environmental issues having just been awarded the ISO 14001 adding to the SIO...

  19. Customer Service Manager

    South East | £20000 - £25000 per annum | From McCarthy Recruitment

    JOB ROLE:  Customer Service Manager – Permanent LOCATION: Stevenage SALARY:     Up to £25,000 per annum JOB ROLE As Assistant Manager in this business you’ll be making a key contribution to your... store’s operational profit and its high standards of customer service. You’ll do this by managing the customer journey and the in-store customer experience, along with delivering store operations ... and how to drive sales. As regards customer service, a sound grasp of the issues is essential and some evidence of new ideas would be welcomed. Enthusiastic, innovative and committed to creating ... , implement training plans to develop a fully skilled and flexible team • Review customer feedback and suggest improvements to processes and service levels • Provide support to the team when faced with...

  20. Customer Service Manager

    Guildford | £35000.00 - £40000.00 per annum | From Hays

    My client in Guildford are currently seeking an experienced Customer Service Manager within the construction industry to join a national organisation on a permanent basis. The role will be a full... the system is utilised fully within the customer service department. Thus ensuring that feedback, provision of key reports, KPI's, benchmarking, issue analysis and workload analysis are reviewed with ... production on site or future developments i.e. specification, design etc. ⢠To monitor performance of Customer Service Administration and Customer Service Co-ordinators ⢠Provide training/assistance to customer service personnel, ensuring that all appropriate soft skill, IT, technical, health & safety training has been provided. ⢠Work with the Commercial and Operations Team on all matters arising to...