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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Customer Service Manager

    Birmingham | £18,000 to £22,000 | From Flat Fee Recruiter Limited

    Customer Service Manager Birmingham B44 £18,000 to £22,000 Full Time Our client is seeking a dynamic Customer Service Manager to join their growing furnishings business. This is an ideal... opportunity for a candidate with lots of Customer Service experience who is looking to take the next step in their career. The role As a Customer Service Manager, you will play a key role in ... social media feedback * Responding and managing effectively to all customer feedback/comments of review sites * Meeting with other managers to discuss possible improvements to customer service ... * Ability to work under pressure and meet deadlines How to apply If you wish to be considered for this Customer Service Manager role click 'apply'. You will receive an email shortly after your...

  2. Customer Service Manager

    Kingston Upon Thames | Competitive | From Travel Republic

    Customer Service Manager Travel Republic is one of the largest and most well-established online travel agents in Europe and have been successfully helping people book their hotels, flights and...: - Knowledge of ABTA and Travel law - Use of a CMS system - A knowledge of Live Chat system You may have experience of the following: Customer Services Manager, Customer Services Team Leader, Customer Service Supervisor, Senior Customer Services Executive, Head of Customer Services, Operations Manager, etc. This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online ... other travel arrangements. Their commitment to exceptional value for money, extensive range and solid-gold customer service has established them as one of the most visited travel agent websites...

  3. Customer Services Manager

    London | £35,000 to £38,000 per annum | From AEG

    Customer Services Manager A great role working for one of the world's leading sports and entertainment presenters. Owned by AEG, one of the leading sports and entertainment presenters in the... Python, the BRITs, ATP tennis World Tour Finals, Led Zeppelin and more. Position: Customer Services Manager Location: London Salary: £35,000 - £38,000 per annum Closing date: 26th March 2017 About the role: They are now looking for a Customer Services Manager to join their friendly and professional Customer Services team. You will be responsible for the day-to-day operation ... and PowerPoint. You may have experience of the following: Customer Services Manager, Customer Services Team Leader, Customer Service Supervisor, Retail Team Leader, Senior Customer Services Executive...

  4. Assistant Customer Service Manager

    Skipton | | From GET STAFFED

    Assistant Customer Service Manager A processing dairy are looking to recruit an Assistant Customer Service Manager for their site in Grassington, Skipton. [The business will be relocating to...: This Assistant Customer Service Manager role is permanent and will involve assisting with the management of all matters relating to the Order Office and working as part of the Order Office staff on ... skills. A knowledge of Sage Accounts and Payroll, although not essential, would be advantageous. The Assistant Customer Service Manager position will be based on an average 40 hour week covering 5 days ... in this Assistant Customer Service Manager role, apply now to be considered immediately. ...

  5. Customer Service Manager

    Prescot | Up to £19,000 plus excellent benefits | From Net-worx (2001) Ltd

    Customer Service Manager – the role: Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a... a store with a turnover of up to £6.5 million. Customer Service Manager – the person: Management experience within a fast-paced environment Able to handle pressure and diffuse situations ... Argos Customer Service Manager – the benefits: Our company benefits include an initial holiday allowance of 24 days per year (which increases with service), share save, discretionary annual bonus, staff discount in Argos/Habitat/Sainsbury's stores, and company pension scheme. As a Customer Service Manager you will be working in an exciting environment with the potential to develop...

  6. Customer Service Manager

    Deeside | £30,000 - 40,000 per annum | From Pescado

    Pescado has an exciting opportunity for a Customer Service Manager to join the team based in Ewloe, Flintshire. You will be on a full time permanent contract with a highly competitive of £30,000 -..., Pescado is an award-winning sales based business, working hard to achieve accolades such as Vodafone Platinum Partner. What you will be doing as our Customer Service Manager We are privileged ... around the business to continually raise the bar. What you will need to become our Customer Service Manager The successful candidate must have experience in leading a customer service team ... when taking decisions. You will favour working in an entrepreneurial working environment rather than a large corporate style operation. Benefits of becoming our Customer Service Manager...

  7. Customer Service and Performance Manager

    Boston | £30000 Per Annum | From Spider Web Recruitment Ltd

    Customer Service and Performance Manager - Spider. The Region's Fixed Fee Web Recruitment Company are currently supporting one of the UK's leading specialists in heating repairs, maintenance and... installations in their search for a Customer Service Performance and Manager for their Boston based office. The key focus on this role will be to engage and influence the operational team to exceed company customer expectations through effective leadership and engagement of the customer service team. Main responsibilities of Customer Service and Performance Manager include: - Record ... , this position is offering a salary of £30000. If you are an experienced Customer Service Manager we would like to hear from you. Please apply by forwarding an up to date CV as soon as possible. This...

  8. Customer Service Manager

    Bristol | £32000.00 - £35000.00 per annum | From Acorn Recruitment

    Acorn Recruitment is seeking an experience Customer Service Manager for our manufacturing client based in Portbury. The main purpose of the role is to develop, coach and manage the Customer... Service Team; driving performance and increasing customer spend. The salary for this role is £32,000 to £35,000 pa. Duties and responsibilities: - Ensuring that the team performs to agreed and measurable targets. - Ensuring the team is "first point of contact" for all customer enquiries. - Make certain there is a consistent customer service so customers can expect the same level of service each time they interact with the team. - Development of Customer Service members' commercial awareness. - Implement pro-active customer contact to build customer relationships, to help drive for...

  9. Customer Service and Quality Manager

    Ashby-De-La-Zouch | Competitive | From Talentvine

    We have been established for over 80 years specialising in the design, manufacture and supply of Workshop and In-Vehicle Equipment, with production facilities here in the U.K, Germany and Hungary,... individual to take on the following Customer Service and Quality Manager vacancy based at our Ashby de la Zouch site in Leicestershire. We are looking to recruit a strong Customer Service and Quality Manager who can demonstrate good communication, organisation and management skills in order to interact with co-workers, subordinates and clients. They must have proven customer service and quality ... out audits required from the ISO quality system in place in the Business. To cover for Site Services Manager when required. The successful Customer Service and Quality Manager must have good PC...

  10. Customer Service Manager

    Rochester | £25k - £200k pa + 25% Commission + Car | From Taylor Higson

    JOB DESCRIPTION Job Title: Customer Service Manager Reports to: Group Managing Director JOB PURPOSE The Customer Service Manager is responsible for the total customer service function... within my client and will be required to manage a team of staff to deliver exceptional customer service to their impressive client base. The key deliverables for this role are to be able to ... to ensure the highest level of accuracy within required customer service level agreements and timescales at all times, including excellence in verbal, electronic and the quality of written communications for all of the customer service team. - Effective communication with internal stakeholders including, Production Director and Sales Teams, collating key information for specific jobs by customer...

  11. Customer Services Manager

    Corsham | £0.00 - £0.00 Per Year | From Acorn Recruitment

    An expanding and unique opportunity has arisen for an experienced Customer Service Manager to join an exciting team in Melksham. The role will involve managing a team of 21 experienced customer... service / administrators, contacting and receiving calls from long term clientele. Other responsibilities: - Dealing with high net worth customers - Building long-term relationships with new ... and achieved. - Deal with a varied amount of situations in a positive can do manner. Skills and Attributes: - Driven to succeed every time. - Excellent customer service skills. - Excellent computer skills including, Outlook / Word / Excel. Desirables - Having worked for Centre parcs or a similar establishment. - Dealt with high end wealthy customer service. - Managed a team of at...

  12. Customer Service Assistant Manager

    Exeter | Competitive Salary | From Meridian Business Support (Exeter)

    The Company: Do you have supervisory experience within a Customer Service or Call Centre environment? We are looking for a team player who can assist the Customer Service Manager in leading,... supporting and motivating a fast-paced Customer Service department. You will be responsible for a mixture of Customer Service Advisor's and Team Leaders who deal with enquiries and process orders. Job Responsibilities: - Ensure the day to day smooth running of the customer service department. - To work with the team and the Team Leaders to develop a positive team spirit and good morale - To assist the Team Leaders in the development of a training programme for the team to ensure skills are developed. - Proactively monitor, support and motivate the Customer Service Team to deliver...

  13. Customer Service Manager

    Bristol | £8.51 p hour | From RTM - Ladbrokes

    This is a fantastic opportunity to become a Customer Service Manager which is open to anyone aged 18 or over to join the team at Ladbrokes. Your role will be to help manage and sustain the... front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead ... customers. You will be responsible for meeting, greeting and providing them with an exceptional level of service. You will be on hand to help by answering questions, demonstrating new machine products and taking bets. Following completion of initial training you will be; * Welcoming customers and visitors into the shop * Handling cash quickly, accurately and responsibly * Promoting products...

  14. Customer & Technical Services Manager

    Poole | Neg. | From Fresh Recruits Ltd

    Job Title: Customer & Technical Services Manager Location: Poole, Dorset Salary: DOE Our well-established client is looking for an enthusiastic and very customer-service orientated technical... service manager to be based in their Poole head office. This position may require some travel both in the UK and internationally. The successful Customer & Technical Services Manager will be ... the provision of training and technical product support to distributors - Ensuring superb and efficient customer services and technical support - Managing a small team of experienced staff ... others - Great organizational and administrative skills - A sense of urgency and focus when required - A proactive approach to customer service and support is essential - Excellent telephone manner...

  15. Customer Service Manager (Swedish)

    London | £40k - £60k pa | From Betting Appointments

    Customer Service Manager - Swedish Location: Malta Salary: Negotiable Role description To work with your team(s) to provide first class customer service and advice within a contact... centre environment. To assist the Customer Service Operations Manager in the smooth running of the department and to manage ad-hoc projects as and when required. Key accountabilities of the role are * Assure a high quality of customer service at all times, given a stipulated time frame and clear KPI's * Monitor and ensure that quality levels are maintained and communicated to all team ... to ensure appropriate guidance is always offered * To support administrative tasks within the team * Facilitate smooth communication flow between the Head of Customer Service, Customer Service...

  16. Customer Service / Account Manager

    East London | £18,000 - £22,000 | From Post My Job

    Customer Service / Account Manager, London Our client was founded on the belief that there needs to be progressive change in the real estate sector. They're on a mission to put a smile on the... and they're now looking for a new account manager to join their customer service team. The Role: They're all about finding the right person who shares the companies vision for what's possible in ... Now To apply for the Customer Service / Account Manager role based in London, please send your CV and, if you like, a few words about why you're interested in joining the company by using...

  17. Customer Service Manager

    Farnborough | £23-25k | From Mulberry Recruitment Limited

    Customer Service Manager Location: Farnborough Salary £23-25k The role of the Internal Account Manager is to provide excellent service to the client, retailers, and consumers. To oversee the... Excellent verbal and written skills Good people and interpersonal skills Maintain calmness under pressure Undertake tasks with speed and accuracy Management Experience Customer service experience ... example IT departments, Warehouse Management, Suppliers i.e. delivery companies managing processes for optimum service delivery. You will also oversee a team of advisors, managing the day to day priorities ... times. Ensure targets and service levels are met by reviewing team workloads. Capture and Data Analysis to make informed decisions and recommendations for continuous improvements. Prioritising...

  18. Customer Service Manager

    Manchester | £18k - £21k pa | From Recruitment Genius Ltd

    As one of the leading independent betting shop chains in the country, they pride ourselves on our people, and our shops. Last year they completed the extension and refurbishment of their Cheetham... Hill shop. in the next 2 weeks they will complete the extension of their Crumpsall shop, having acquired the unit next door. This will give them a fabulous shop, with all the modern fittings! They are looking for a full time (35+ hours) and part time (15-20 hours) customer service manager for each of the two shops. Applicants must be - customer focused - have cash handling experience - enjoy sports - have a genuine interest in people - be flexible Full training is provided, though they are still interested in experienced applicants. In return they offer - weekly pay - paid...

  19. Customer Service Manager

    Manchester | £18000 - £21000 per annum | From RECRUITMENT GENIUS

    As one of the leading independent betting shop chains in the country, they pride ourselves on our people, and our shops. Last year they completed the extension and refurbishment of their Cheetham... Hill shop. in the next 2 weeks they will complete the extension of their Crumpsall shop, having acquired the unit next door. This will give them a fabulous shop, with all the modern fittings! They are looking for a full time (35+ hours) and part time (15-20 hours) customer service manager for each of the two shops. Applicants must be - customer focused - have cash handling experience - enjoy sports - have a genuine interest in people - be flexible Full training is provided, though they are still interested in experienced applicants. In return they offer - weekly pay - paid...

  20. Customer Service Manager

    Schorndorf | € 65000 - 75000 | From Catalent Pharma Solutions Limited

    Als Customer Service Manager (m/w) verantworten Sie das Vertriebsinnendienst -Team von rund 10 Mitarbeitern und verstehen es, unsere Kunden an unser Unternehmen zu binden, eine langfristige... Geschäftsbeziehung aufzubauen und setzen wesentliche Impulse zu Umsatz- und Ergebnissteigerung. Ihre Aufgaben: - Führung und Entwicklung des Customer Service Teams - Organisation der Kundenbetreuung innerhalb des Teams und Betreuung des eigenen Kundenstamms - Budgetverantwortung für den Customer Service - Permanente Weiterentwicklung der Abteilung zur Etablierung effektiver und ... -end" Verfolgung vom Auftragseingang bis zur Auslieferung - Aktive Mitarbeit im Customer Service Tagesgeschäft zur Unterstützung und ggf. Vertretung der Teammitglieder - Organisation und Koordination...