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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Customer Services Manager

    Witney | £16000 - £20000 per annum | From RECRUITMENT GENIUS

    This is an opportunity to join a small independent mapping company with three distinct business areas; cartographic and geographical information services, business map sales and ecommerce map... sales. They currently have a great part-time opportunity for a well organised, confident person to manage and provide customer service and administration for their ecommerce brand. They will be responsible for providing a high level of support for sales and dispatch working with a full time member of the team. Duties: - Overall responsibility for customer services and administration ... performance with Amazon, ebay). - Training and management of temporary customer services staff needed during busy periods (i.e. Christmas) - Sales Support for their ecommerce websites and external...

  2. Customer Service Manager

    Cardiff | £35k - £40k pa | From Shorterm Limited

    Customer Service Manager - Due to continued growth we have a fantastic position available for a high calibre Customer Service Manager to join our client on a permanent basis in the Newport... area. The role and company Reporting into the Commercial Manager the Customer Services Manager will lead an established team of Customer Account Executives, developing, coaching and managing ... , you will receive excellent training, development and compensation package. Responsibilities Meet and deliver to KPI's Ensuring consistent customer services across the team Development of customer services' commercial awareness Implement pro-active customer contact You We are interested to hear from individuals who ideally have exposure to customer services in a management role...

  3. Contact Centre / Customer Service Manager

    Dartford | £37000 - £40000 per annum | From RECRUITMENT GENIUS

    This is an opportunity to join one of the most successful privately owned automotive groups in the UK. They are looking for a Contact Centre Manager to run their in-house Customer Service... Department which supports the twelve motor dealerships in their Group for proactive service booking, customer experience monitoring, mail shot distribution and data capture. Reporting directly to the Brand Manager you will be responsible for managing a team of ten people dedicated to understanding their customer needs. Previous motor industry experience is advantageous but not essential. You must be passionate about customer service, computer literate with a good understanding of data capture systems and a "people manager" with team building and motivational skills. Above all...

  4. Customer Service Manager

    Newnham Industrial Estate | £16k-£20k | From GGP UK LTD

    Global Garden Products (GGP) UK Ltd is looking for a Customer Service Manager to lead our customer service team. GGP UK Ltd is a distributer of quality garden machinery over a variety of brands to... consumers through multiple channels. The customer service team is a small but busy part of the business, involved in product support and direct ecommerce activities. This role would suit an experienced Customer Service Manager, or Senior Team leader with a customer service/call centre background. In this key role, you will be responsible for the day to day management and development of our busy contact centre, whilst liaising with other departments concerning improvements to the customer experience. GGP UK Ltd will offer; - A competitive and attractive rate of pay - Company bonus...

  5. Customer Service Manager

    Witney | £16k - £18k pa | From Paterson Group Uk Llp

    My client in Witney is looking for a Customer Service Manager to join their team on a full time permanent basis. Responsibilities: - First point of contact for Customers - Sales team diary... management - Dealing with customer queries Key skills: - Excellent communication skills, both written and verbal - Tactful and articulate - Highly motivated and results driven - Able to act quickly and decisively - Good IT skills ...

  6. Customer Services Manager

    Middlesex | £50k - £55k pa | From GCS Recruitment Specialists Ltd

    Job Title: Customer services manager Salary: £50000-£55000 Location: Moorgate Description: My client is looking for a customer service evangelist to head up a support desk, with previous... experience within support management working within the companies SLA's. Experience: - 3+ year experience in a Customer Support Manager role, leading and developing a support team within ... , develop and lead a team of customer service assistants - Effective in handling conflict and dealing with issues. - Able to develop effective relationships internally at a variety of levels. - Able to manage challenging service level targets - Previous experience with SalesForce (or similar relationship databases) - Have an analytical approach to problem solving and good IT...

  7. Customer Service Manager

    Stockton-On-Tees | £32K - £37K | From Nigel Wright Consultancy Limited

    Our client is an established international manufacturing organisation with a key site based in Teesside. Due to a restructure they are looking to recruit a Customer Service Manager to join them in a... newly created position. - Overseeing a team of 8 internal sales and customer service staff who are responsible for the telephone account management of their business customers. - Controlling the order book in conjunction with productivity targets and service level agreements. - Managing staff performance and coaching and development. - Ensuring orders are processed in a timely and efficient ... to the leadership team. - Ensuring the smooth overall running of the customer service function. - Previous experience of customer service team management within a manufacturing company...

  8. Customer Service Manager

    Lymington | £23,000 to £25,000 + Benefits | From Gilgen

    Customer Service Manager - Ringwood Salary: £23,000 to £25,000 Plus Benefits We have an exciting opportunity for the right candidate to join our busy Customer Service department. You will be... standards of customer service using a high quality product. Customer Service Manager Responsibilities include: - To define and communicate quality standards across the business to ensure the highest ... the senior management team. - To manage and develop a small team of direct reports. Customer Service Manager Experience, Skills and Knowledge required: - Computer literate with experience of Microsoft ... interpersonal, organisational, planning and analytical skills - Financial acumen and commercial awareness - Achievement and service delivery in a target driven environment Customer Service Manager...

  9. Customer Service Manager

    South East England | 35000 | From GEM Partnership Limited

    My client, based a national organisation that are the market leader and due to expansion they are recruiting for a Customer Service Manager JOB PURPOSE: To ensure the delivery of contracted... services to our largest existing and newly acquired customers, through being the primary contact for key customers, both in-life and for new customers during pilots and large scale roll outs ... for the service delivery to our existing customers - against the terms defined in their contract - Define and execute the documented service development plan for experience with each of our key customers - Regular customer reviews with key decision makers and key influencers (in field) - Improve customer service performance - Review and manage commercial elements of contract delivery to maintain...

  10. Customer Service Manager

    Redcar | £30000 - £35000 per annum, Benefits: 0 | From Midas Selection Limited

    Customer Services Manager ` North East - Exciting career opportunity with Major Manufacturing Business £30k- £35k + Great package of Benefits! The Role An opportunity has arisen for a... Customer Service Manager to join our team in the North East. Reporting to the Regional MD, you will be responsible for managing a team of customer service agents supporting a wide range ... performance and customer satisfaction. Above all you will have a passion for customer service delivery. There will be a requirement for some client facing work with major Regional and National customers. The Candidate We are looking for an experienced and outstanding man manager to form part of our leadership team. Whilst not essential experience of the Manufacturing sector would be of benefit...

  11. Customer Services Manager

    Brierley Hill | Neg | From MyJobGroup

    THE FOLLOWING HAS BECOME AVAILABLE CUSTOMER SERVICES MANAGER BRIERLEY HILL DEPOT About the Job - Ensure thatcustomers' consignments are pro-actively monitored daily by the... CustomerService Advisors using the appropriate failed delivery reports. - Be able tomaintain the smooth and efficient running of the Customer Service andAdministration departments including dealing with queries from customers and other depots. - Monitor thedaily trading patterns of the depot top 20 accounts and inform the GeneralManager and Depot Sales Manager of any concerning trading trends identified. - Provide on-jobtraining to Customer Service Advisors and Administration Clerks with regards to company standards and procedures. - Design,implement and control daily and weekly...

  12. Customer Services Manager

    Coalville | Neg | From MyJobGroup

    THE FOLLOWING HAS BECOME AVAILABLE CUSTOMER SERVICES MANAGER LEICESTER DEPOT About the Job - Ensure thatcustomers' consignments are pro-actively monitored daily by the CustomerService... Advisors using the appropriate failed delivery reports. - Be able tomaintain the smooth and efficient running of the Customer Service andAdministration departments including dealing with queries from customers and other depots. - Monitor thedaily trading patterns of the depot top 20 accounts and inform the GeneralManager and Depot Sales Manager of any concerning trading trends identified. - Provide on-jobtraining to Customer Service Advisors and Administration Clerks with regards to company standards and procedures. - Design,implement and control daily and weekly workplans for each...

  13. Customer Service Manager

    London | £27k - £32k pa + bonus | From Betting Appointments

    Customer Service Manager London £27-32k + bonus CALL CENTRE/HEAD OFFICE ENVIRONMENT IDEALLY WITHIN GAMING/BETTING INDUSTY We are currently looking for a Customer Service Manager / Supervisor... to join a fresh new department in London.The successful candidate Customer Service Manager should be able to work and think independently, coming up with creative solutions when needed as well as following the company guidelines. The ideal Customer Service Manager will hold previous managerial experience in a Customer Service role within a sports betting and gaming environment. The company ... and Sports Betting Operator in Africa. Responsibilities: * Representing the company in all customer contacts, giving the best service possible via email and live chat * Overlooking and managing...

  14. Customer Service Manager

    Hartlepool | £32k - £37k pa | From Cordant People

    Cordant People have an exciting opportunity for a passionate and motivated Customer Service Manager to join our client, a renowned leader in the packaging industry, at their site in Hartlepool. This.... Ideally, coming from a manufacturing background, you will possess the ability to successfully lead, motivate and develop others and have a proven track record of managing a busy Customer Services ... team to ensure deadlines are met. A methodical approach with a positive, calm attitude is required for this role. THE ROLE - To manage, motivate and develop the Customer Services team - Controlling the order book in line with production productivity targets, customer demands and service level agreements - Ensure telephones are answered promptly and professionally, enquiries processed...

  15. Customer Service Manager

    Maidstone | £28000 - £30000 per annum, Benefits: Excellent Com | From Blue Arrow High Street - Maidstone

    We have a fantastic opportunity for an experienced, enthusiastic and motivated customer focused professional to join the Contact Centre management team for an independent price comparison company... of 6 Customer Service Advisors. Responsibilities: - Providing leadership, coaching and development to maintain a high performing team - Identify ways to measure customer satisfaction and improve services - During busy periods, be prepared to answer customer queries by telephone and email - Analysing customer service statistics - Being the first point of contact for the customer service team when they require assistance with customer queries - Resolving high level customer complaints - Ensuring that the department service level agreements are delivered - Responsible for customer...

  16. Customer Account Manager - Customer Services

    Lymington | From £9 to £10.50 per hour | From Hartley Resourcing

    Overview A professional, nationwide and rapidly growing company with their Head Office in the Lymington area is looking to recruit a Customer Account Manager to work within their... Customer Support team. You will be responsible for managing inbound/outbound calls from direct customers, providing them with technical support and helping in selecting suitable product and services ... , however, permanent opportunities are available within the business. The Role This is a Customer Account Manager role in a fast paced environment. Duties will include the following ... , you need to have previous experience working within a customer service, account management or sales environment. You must have good communication skills and be able to build strong relationships with...

  17. Ecommerce Customer Service Manager

    Liverpool | GBP18000 - GBP23000 per annum | From R3 Resourcing

    R3 Resourcing is delighted to be partnering with a fantastic client to recruit for an Ecommerce Customer Service Manager. My client is looking to bring in a Customer Service Manager with a passion... for service, a drive for excellence and a desire to make a difference. Our client has exciting plans for 2016 want to recruit an exceptional Customer Service Manager to manage their Ecommerce ... position is integral to future success as you will have a direct impact on customers and providing the service they require. As a Customer Service Manager you will work closely with the marketing ... effectively. Key Responsibilities for the Ecommerce Customer Service Manager Manage online complaints and issues effectively and professionally Ability to create communicate with customers on...


    London | £50000 - £65000 Per Annum | From Additional Resources

    CUSTOMER SUPPORT MANAGER - TELECOM SERVICES - LONDON £50,000 - £65,000 Full corporate benefits package inclusive of generous annual bonus Global telecommunication company seeks to appoint a... accreditation would be a great advantage. Keywords Escalation customer telecommunication support service delivery manager planning billing CSM activation ITIL project manager management IT IP Telecom ... Customer Support Manager. On offer is an excellent basic salary (circa £50,000 - £55,000) plus generous bonus and full corporate benefits package. We are interested to hear from individuals with a track record in similar Customer Support / Customer Service positions within a Telecom, IT OR SI environment. Responsibilities include: Delivering best practice and ensuring the customer...

  19. Customer Service Manager (3PL)

    East London | £30000 | From Pinnacle Recruitment and Selection

    Warehousing logistics and order fulfilment company which handles point of sale, Storage, data management, printing and mailing services seeks high calibre Customer Service Manager. The Customer... Service Manger will oversee a team of 5 Customer Account Managers and up to 15+ warehouse and production staff. You will monitor the inventory levels across all customer accounts and ensure that ... ; invoices are accurately completed within the monthly time frame. We require the Customer Service Manager to have gained at least some of their Customer Service team leading skills in a third party logistics or similar business which is fast moving and which demands optimum levels of customer service, high levels of communication, accuracy and attention to detail. Self assured, pleasant and a good...

  20. Customer Service / Sales Team Manager

    Tonbridge | £30000 per annum | From Connect2Staff

    Working for a family based business that has grown over the years to have a huge market share in their sector; you will report to the National Sales Manager, supervising a team of 6 Customer Service... previous experience managing a sales or customer service team. Experience within the food distribution industry would be preferred but is not essential. You will be a strong man manager with a focus on performance. The ability to interpret data and work strategically with the National Sales Manager is a must. As standard you will have good administration, customer service, sales and IT skills as ... and Sales Advisor's. The company has been established for over 40 years and is a leading food distributor. They are known for their excellent customer service and have won awards in their...