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Customer Service Manager Jobs

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  1. Customer Service Manager

    Aberdeen | Competitive + Benefits | From Matalan

    Retail Customer Service Manager Matalan are currently looking for an experienced Retail Customer Service Manager to join their team in Aberdeen. As a Retail Customer Service Manager, you will be... of staff through coaching and development to support the company expectations Responsible for the store in the absence of a Store Manager Experience Required: Our Retail Customer Service Managers come from a range of retail and customer service backgrounds meaning we welcome applications from all candidates with retail or customer service management experience. Successful candidates will ... but not essential. Communication is key to the success of our business; our Retail Customer Service Managers are fantastic communicators who are able to converse with staff and customers at all...

  2. Customer Service Manager

    Scotland | Competitive | From Matalan Retail Ltd

    Retail Customer Service Manager Matalan are currently looking for an experienced Retail Customer Service Manager to join their team in Aberdeen. As a Retail Customer Service Manager, you will be... of staff through coaching and development to support the company expectations Responsible for the store in the absence of a Store Manager Experience Required: Our Retail Customer Service Managers ... but not essential. Communication is key to the success of our business; our Retail Customer Service Managers are fantastic communicators who are able to converse with staff and customers at all levels ... the owner of the Customer Service vision in store. You will be responsible for communicating and implementing the Matalan Values across all points of the Customer Journey. You will be passionate...

  3. Customer Service Manager

    City | £18-22,000 plus up to £4,000 bonus per annum | From Talent Spa

    Job title: Customer Service Manager Location: Shoreditch, East London (E1), EC2A 4PS Salary: £18-22,000 plus up to £4,000 bonus per annum The Role Our client is looking for a Delegate... Relations Manager who is enthusiastic about delivering Customer Service to the highest level. This is a great opportunity for those who have developed sales skills, and are looking to move into a customer service role. As this role is vital in delivering the best possible experience for their customers, they are looking for someone with exceptional interpersonal skills as well as the ability to engage with C Level executives. Responsibilities: Offer the highest level of customer service to their delegates Management of attendees & enquiries Provide on-site support at the events we...

  4. Customer Service Manager

    Guildford | £35000 - £45000 per annum + parking & benefits | From Appoint Recruitment

    Customer Service Manager Do you want to work for a well known designer international eyewear/ sunwear manufacturer and distributor in central Guildford? Many well known brands - this company is... known for quality, innovation and high levels of service. As Customer Service Manager you will report to the Country Manager and be part of the management team and will maintain internal ... the Customer Service support to DM and Reps Manage the Samples Release and Recall process of the Commercial team in close collaboration with the Financial Controller Challenge the Country Manager, Sales ... for oversee the achievement and maintenance of agreed Customer Service levels and standards Responsible for Continuous coverage of the Customer Service desk Responsible of the Order process...

  5. Customer Services Manager

    South East | £55,000 per annum + OTE | From Douglas Jackson

    Reference: DJHC4169 Job Title: Customer Services Manager Location: South East Salary: £55k + OTE Job type: Permanent One of the biggest branded organisations... in the UK is looking for a Customer Services Manager to head up their customer services functionality in the UK. This role will ensure that service excellence is delivered across all customer touch points and customer satisfaction is a competitive advantage with services and products. The role promises to be challenging and fast paced. Responsibilities: · To ensure ... the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry. Douglas...

  6. Customer Services Manager

    Carlisle | - £38k-£42k | From AndersElite

    An exciting opportunity has arisen for an experienced customer service professional to join a regional residential house builder based in Carlisle. The aim of the role is to plan, manage and lead... all Customer Services department functions. The Customer Service Manager will be expected to: Lead and manage the Customer Services Department Present to the board of directors on Development ... and financial KPI's Liaise with clients and partnering agencies Assist with tendering exercises where required Travel across offices in the North east The successful customer service manager will have: Significant Customer Services experience Previous experience of running a customer service department A proven track record of achieving & sustaining high customer satisfaction results. Good...

  7. Customer Services Manager

    Cambridge | £20000 - £25000 per annum | From Pure Resourcing Solutions

    We are looking for an experienced Customer Services Manager to work with a small but growing team in a company based to the south-east of Cambridge. As Customer Services Manager you will be a... customer service professional with strong leadership skills and a hands-on approach. Duties include: . Provide management to the customer service team of 4 . You will be responsible for analysing all activity across the sales desks . Act as point of contact for the field sales team and assist the MD in managing them . Deal with customer queries, order processing, preparing invoices, chasing ... www.totaljobs.com/JobSeeking/Customer-Services-Manager_job61950031 ...

  8. Customer Service Manager

    Sheffield | From £30,000 to £35,000 per annum | From NRG

    Customer Service Manager: Print / Design / Media Salary: £30k - £35k plus benefits & bonus Location: Rotherham / Sheffield My client is a large European organisation with... several sites across the UK & Europe. They require a Customer Service Manager to support & manage the Client Service Department ensuring customer / client service standards are met. This role is ... & print co-ordinators. Sector: Print / Media / manufacturing & design Role Responsibilities:- To manage the customer services function to ensure that excellent service is ... opportunities are maximised Person Specification . Excellent communication, interpersonal and customer service skills . Must be well organised with good project management...

  9. Customer Services Manager

    Warrington, Cheshire | From £45,000 to £55,000 per annum Plus Car + Bonus | From SCC

    Purpose of the role To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and profit, at geographic or... customer specific level The role of CSM (customer services manager) is to provide leadership to their team, to meet SCC business objectives, delivering high quality and responsive service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives ... of SCC's UK Services contractual obligations to the Customer at a specific or geographic level. - Working alongside the SCC Account Manager be the voice of the Customer within SCC - Work with Contract...

  10. Customer Services Manager

    Guildford | From £45,000 to £55,000 per annum Plus Car + Bonus | From SCC

    Purpose of the role To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and profit, at geographic or... customer specific level The role of CSM (customer services manager) is to provide leadership to their team, to meet SCC business objectives, delivering high quality and responsive service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives ... of SCC's UK Services contractual obligations to the Customer at a specific or geographic level. - Working alongside the SCC Account Manager be the voice of the Customer within SCC - Work with Contract...

  11. Customer Services Manager

    Bristol | From £40,000 to £60,000 per annum Plus Car + Bonus | From SCC

    Purpose of the role To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and profit, at geographic or... customer specific level The role of CSM (customer services manager) is to provide leadership to their team, to meet SCC business objectives, delivering high quality and responsive service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives ... of SCC's UK Services contractual obligations to the Customer at a specific or geographic level. - Working alongside the SCC Account Manager be the voice of the Customer within SCC - Work with Contract...

  12. Customer Services Manager

    Birmingham | From £40,000 to £60,000 per annum Plus Car + Bonus | From SCC

    Purpose of the role To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and profit, at geographic or... customer specific level The role of CSM (customer services manager) is to provide leadership to their team, to meet SCC business objectives, delivering high quality and responsive service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives ... of SCC's UK Services contractual obligations to the Customer at a specific or geographic level. - Working alongside the SCC Account Manager be the voice of the Customer within SCC - Work with Contract...

  13. Customer Service Manager

    UK | £40000 - £50000 per annum | From Michael Page

    Summary Customer Service Manager (Contact Centre) to join our successful team. You will drive and deliver the Contact Centre agenda to enable us to achieve our strategy and ensure that our... customers receive the highest possible standards of service at a commercially acceptable cost. Client Details Market Leading Retailer with Peterborough Description Ideally you will ... excellent communication skills in order to build strong relationships with key stakeholders and believe strongly in delivering a professional service that promotes positive customer perceptions and identify areas of improvement in our service to the customer. Job Offer Up to £55k This job was originally posted as www.retailchoice.com/JobSeeking/Customer-Service-Manager_job62000488 ...

  14. Customer Service Manager

    UK | £40000 - £50000 per annum | From Michael Page

    Summary Customer Service Manager (Contact Centre) to join our successful team. You will drive and deliver the Contact Centre agenda to enable us to achieve our strategy and ensure that our... customers receive the highest possible standards of service at a commercially acceptable cost. Client Details Market Leading Retailer with Peterborough Description Ideally you will ... excellent communication skills in order to build strong relationships with key stakeholders and believe strongly in delivering a professional service that promotes positive customer perceptions and identify areas of improvement in our service to the customer. Job Offer Up to £55k This job was originally posted as www.retailchoice.com/JobSeeking/Customer-Service-Manager_job62059672 ...

  15. Customer Service Manager

    Bury St. Edmunds | £32k - 44k per year + bonus | From Hales Group Ltd

    Customer Service Manager required - Suffolk. We are looking for a career hungry individual who has experience in a fast paced, performance driven environment. You will be responsible for leading... and developing a proactive team. Daily responsibilities will include: Setting standards Agreeing and monitoring targets Appraisals Audits Coaching and feedback It is very important that you are familiar with a regulated business and can evidence enhanced performance and results from your previous appointments. Excellent package and benefits. Full job description available, we look forward to your application. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job62054139 ...

  16. Customer Service Manager

    Swansea | £30000 - £40000 per annum | From Yolk Recruitment

    Customer Service Manager The Opportunity The opportunity to join one of the leading software companies in South Wales are looking for an Experienced Customer Service Manager to join their..., you will be rewarded with a strong salary and superb benefits. The Role As the Customer Service Manager your role will be to manage the customer throughout the whole process from sales to the in ... job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job61961225 ... / Experience 5 years minimum within IT or Finance sector Experience of working as a Manager Good organisational skills Excellent communication skills How to Apply If you believe that you have...

  17. Customer Services Manager

    West Midlands | | From Foundation Recruitment

    Background to Requirement My client is a facilities management provider that has a close affiliation with one of the country's leading shopping centre landlords. Due to growth, they are looking... to recruit a Customer Service Manager to join their team within one of their prestigious schemes in the West Midlands. Core Duties Working as part of a team with Duty Management responsibility, you will be responsible for providing service excellence across the customer facing areas of the shopping centre. You will drive a 5* world class service across the reception and customer ... managing large teams within a customer facing environment. Extensive evidence of providing excellent standards of customer service. A proven track record of working within a retail, hospitality, commercial...

  18. Customer Service Manager

    Southampton | Competitive | From Carnival UK

    As a market leader in the cruise industry, we operate spectacular ships all over the world. Join us as a Customer Service Manager and you'll discover that working at sea is more than just a job.... a lifetime. We have an exciting opportunity for you to join us in the role of Customer Services Manager. You will be responsible for the effective delivery of customer service through overseeing various front and back of house functions and supervising the Administration, Reception, Events, Flights and Librarian Managers. You will ensure the highest level of customer service is provided, striving to meet and exceed expectations. The Customer Services Manager is visible to passengers and effectively resolves issues and complaints professionally and positively. Life at sea is particularly...

  19. Customer Service Manager

    Reading | £35k - 42k per year | From CALL CENTRE ASSOCIATES

    Customer Service Manager Reading £35-£42k CCA Recruitment are looking to recruit an experienced Customer Service Manager for a leader within their field.  Working within the Reading Office... a Customer Service Manager background. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job61910298 ... you role will be to lead teams within Customer Service in accordance with the scheduled resource plans and processes; analysing operational performance, trends and insights to improve business results and customer service as well as responding to day to day requirements. Your main responsibilities will be:- Planning and organisation- setting individual targets that meet the overall...

  20. Customer Service Manager

    Reading | £35k - 42k per year | From CALL CENTRE ASSOCIATES

    Customer Service Manager Reading £35-£42k CCA Recruitment are looking to recruit an experienced Customer Service Manager for a leader within their field.  Working within the Reading Office... a Customer Service Manager background. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job62043380 ... you role will be to lead teams within Customer Service in accordance with the scheduled resource plans and processes; analysing operational performance, trends and insights to improve business results and customer service as well as responding to day to day requirements. Your main responsibilities will be:- Planning and organisation- setting individual targets that meet the overall...

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Who can I work for?

Retail firms, such as supermarkets, department stores and online retailers; leisure and tourism organisations, such as tour operators and airlines; educational institutions; health services providers; local government; banks and building societies; insurance companies; utilities organisations, such as gas, electricity and water companies; telecommunications organisations; transport and logistics firms.

Where and when can I work?

There are opportunities to work all over the UK. Visits are usually local, so you can return to work or home the same day, but you may occasionally have to travel long distances throughout the UK and this might involve overnight stays. Some organisations have relocated their call centre provision overseas. So there may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. Work is usually carried out from an office, or from a customer services desk in a public area, such as a shop or a train station. Working hours vary according to the type of organisation. Head office managers may work 9 to 5, while those in call centres or retail stores may need to work shifts, including evenings and weekends. Self-employment is not common in this area of work. Some organisations employ customer service managers on a part-time basis, where the nature of the organisation's work allows it.

What can I earn?

Experienced customer service managers' salaries typically range between £30,000-£45,000 and can even exceed £60,000. Trainee customer service managers earn £16,000-£23,000.

What are the benefits?

Most companies offer generous bonuses or commission and usually provide an excellent benefits package. Staff discounts.

Are there chances of promotion?

You may need to move to a larger organisation if you want to gain more responsibility or opportunities for promotion. It may also be necessary to relocate, for example to gain promotion in organisations that have a number of branches. As your career develops, you can upgrade your membership of professional associations, such as the Institute of Customer Service (ICS) and the Institute of Leadership and Management (ILM). With further experience, you may choose to train other staff in customer service skills, or you might train to become an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. If you take opportunities to develop and expand your knowledge and experience, you could move into a wider management career. This is particularly true if you have a relevant degree or have participated in a general management training scheme that covers other areas of management. To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines. Meeting fellow professionals and exchanging ideas is another useful way of developing your career – the ICS runs regional networking and training events.

What will I be responsible for?

+ Helping to develop a customer service policy for an entire organisation;

+ Managing a team of customer services staff.

+ Handling face-to-face enquiries from customers.

+ Providing help and advice to customers using your organisation's products or services.

+ Leading or supervising a team of customer service staff.

+ Learning about your organisation's products or services and keeping up to date with changes.

+ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

+ Communicating courteously with customers by telephone, email, letter and face to face.

+ Investigating and solving customers' problems which may be complex or long-standing problems that have been passed on by customer service assistants.

+ Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

+ Issuing refunds or compensation to customers.

+ Keeping accurate records of discussions or correspondence with customers.

+ Analysing statistics or other data to determine the level of customer service your organisation is providing.

+ Producing written information for customers, often involving use of computer packages/software.

+ Writing reports analysing the customer service that your organisation provides.

+ Visiting customers to provide a one-to-one service.

+ Developing feedback or complaints procedures for customers to use.

+ Developing customer service procedures, policies and standards for your organisation or department.

+ Meeting with other managers to discuss possible improvements to customer service.

+ Being involved in staff recruitment and appraisals.

+ Training staff to deliver a high standard of customer service.

What qualifications do I need?

Although this area of work is open to all graduates, a degree or HND in marketing, consumer, business or management studies, may enhance your chances. Some employers may prefer students from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services. Entry into customer services management is possible without a degree or HND, however. Some managers work their way up from roles such as customer services assistant, gaining relevant qualifications and experience where possible. They may then find themselves being promoted to team leader, and on into a management position.

Do I need any experience?

Competition amongst graduates is quite high and so previous experience of working with customers, such as in a shop, call centre, office or bar, may give you an advantage when applying for work or training schemes. Any other relevant experience of working with people, perhaps through membership of student clubs and societies, is also useful. Try to arrange a period of work shadowing with customer service managers in different settings to find out which type of organisation might suit you best.

What attributes are needed?

You'll be a flexible, versatile, multi-tasker who knows how to get the best out of people. You'll ensure your firm hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date. If you have face-to-face contact with customers, you must have a smart appearance. You'll need to behave in a calm, professional and responsible manner at all times, even in times of stress when you are dealing with customers who are upset or angry. You'll be proficient in written and spoken communication skills that allow you to inform, help and advise customers clearly and liaise with other professionals. You'll also be a great listener, understanding exactly what customers require. You'll have problem-solving and motivational skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. You'll think creatively and be able to come up with new ideas to improve customer service standards and an ability to work well under pressure.