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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Customer Service, Account Manager

    Huntingdon | £15,000.00 - £17,000.00 Per Year | From Meyer Scott - St Ives

    Overview of role To maintain and develop relationships with over 250 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school... the Customer Services Manager and fellow colleagues where needed Other tasks as required from time to time Hours of work: 9.00 until 17.30 (1 hour for lunch) ... on time. Main duties · Being able to deliver excellent customer service to our customers and enjoy dealing with people Excellent organizational skills and time management Ability to work calmly under pressure and work overtime as and when the position requires it Have exceptional knowledge of our products and services, in particular planners (student, teacher and primary) The ability to...

  2. Customer Services Manager

    Northamptonshire | £33000 per annum | From BRC

    Our Northamptonshire based Social Housing client has approached us to assist in their recruitment of a Customer Services Manager on a permanent basis. The Customer Services Manager will be part... of a strong Housing and Support Services team, assisting in the shaping and improving of quality offered to customers. The role will be leading the Housing Customer Services Team, with overall responsibility for the delivery of the following services: Contact Centre Reception areas Customer and tenant profiling information Customer engagement and community involvement Duties will include: Providing strong leadership with line management responsibility of Customer Services Team Leaders. Developing and improving services, policies and procedures Ensure...

  3. Customer Service Manager

    Harrogate | £24k - £26k pa + pension | From Badenoch & Clark

    CUSTOMER SERVICE MANAGER Permanent ¦ Full Time £24,000 - £26,000 Harrogate area Badenoch & Clark are proud to represent this market leader in their search for a Customer Service Manager.... The client is a multinational company looking for an enthusiastic and analytical Customer Service Manager to lead their customer service team. You will have experience: - measuring complaints to their root cause - managing KPIs - establishing Service Level Agreements (SLAs) - conducting improvement initiatives in a measurable way - managing a team This is an ideal role for an established Customer Service Manager looking to join a dynamic company with great ambition. Alternatively, if you are a Customer Service Administrator and are looking for the next step in your career, have...

  4. Customer Service Manager

    Crewe | £40k - 50k per year | From Trac Group

    Leading Aerospace Engineering Company, Excellent Opportunity Available, TRAC Group, Precision Machining, Customer Service Manager, Aerospace Industry, Salary £50,000 plus excellent benefits, (Part... Commercial Engine Manufacturer and Siemens Electrical Energy. As a leader in our field we need the very best talent to join us. If you are currently working as a Customer Service Manager within a service led business and are looking for a new career opportunity, speak to us first. We are growing our business at a rapid rate and are seeking a Customer Service Manager to take us to the next level. With ... Boeing Dreamliner you may have already been reliant on our leading technology. The Customer Service Manager Role what is this about? Based from our UK Manufacturing site in Crewe, the Customer...

  5. Customer Service Manager

    Reading | £40,000 - £45,000pa | From FS1 Recruitment UK Ltd

    Customer Service Manager, Service Management Location - Surrey, commutable from Basingstoke, Woking, Guildford, Croydon, Leatherhead, Bracknell, Reading, Slough or those within an hour commute or... experienced Customer Service Manager to join their business. Our client has been through an extremely positive acquisition which has now impacted there business offering Globally and they seek a Customer Service Manager to join the business a champion and manage the operational activities and change management across the customer service and delivery of service departments. The CSM will report ... , drive and enthusiasm. - You will thrive on challenges and thrive under pressure - IT literate Excel, Word, PowerPoint with strong numerical skills. Key Words: SAP, Customer Service Manager...

  6. Customer Services Manager

    Derby | £34,077 - £36,595 per annum (pay award pending) | From Print Upsell S X-Post

    The University Student Living Team is seeking to appoint an exceptional Customer Services Manager to support the Operations Director in the development of its student residential offer. The post... holder will carry a key responsibility for driving improvement in customer service to its students, as the business moves into an exciting stage of its development of refurbishment and new build. You should have proven experience of working at a Senior Management level within the field of Customer Service and Marketing and Operational Management experience within a relevant sector. The ability to motivate a team and effect change is also essential for this role. ...

  7. Customer Services Manager

    Attleborough | Market related | From i4 Jobs

    Customer Services Manager Attleborough Salary negotiable depending on experience Monday to Friday 8.15 am - 5.15 pm. Our client is a leading manufacturer of office furniture who sell... product primarily via the dealer and specification route. The role: You will contribute to, and assist in the formulation of the company's customer services strategy, and maintain regular daily contact with internal and external sales personnel to offer guidance, support and help monitor activity. You will manage the performance of the customer services team, which includes developing strategies for systems and processes to ensure high levels of success. Reporting to the Sales and Marketing Director you will ideally have worked in a Sales and Customer Service management...

  8. Customer Service Manager

    Leicester | £32k - £35k pa + benefits | From Michael Page - Logistics

    As Customer Service Manager is required for a Logistics Distribution and Supply Chain business in Leicester. Client Details Our client are a leading Logistics Distribution and Supply Chain.... Description Due to the promotion of the previous incumbent into a more senior role, our client is looking to recruit an experienced but ambitious Customer Service Manager to lead a highly trained team at ... questions and manage expectations on either side of the coin. As the Customer Service Manager you will be expected to attend the morning Operational briefings and have a close relationship with ... The successful candidate for the Customer Service Manager's position will have the following skills and experiences: * Have managed a customer service team previously of 10+ people * Have a 3PL background...

  9. Customer Service Manager

    Crewe | £23k - 25k per year | From Uniting Ambition

    Job Title: Customer Service Team Manager Location: Crewe Salary: £23-25k Hours: Any 5/7 days between 9am and 7pm (with weekend work) Do you love motivating people? Are you looking to join a... forward thinking business? Would you pride yourself on your customer service skills? Due to continued growth and business expansion, our client have an exciting new opportunity within a vibrant contact centre in the Crewe area. We are looking for Customer Service Team Manager with the passion to drive their team forward to deliver an exceptional customer experience. The right person will ... and motivate customer service advisors - Deliver effective and inspirational briefs to motive and drive performance - Monitor and communicate performance statistics to pro-actively drive and achieve...

  10. Customer Services Manager

    Leeds | £23000.00 - £26000.00 pa | From Travail Employment Group

    A Customer Services Manager is required for a growing Harrogate business. Offering a salary of up to £26,000 depending on experience and an excellent benefits package. This is a great opportunity... for a candidate with team leading experience to take the next step up in their career. Job title: Customer Services Manager Salary: Up to £26,000 Duration: Permanent opportunity Location: Harrogate with Parking A driven and ambitious Customer Services Manager is required for a Harrogate business. This role involves line management responsibilities for 6 Customer Service Administrators ... errors that occur. The Customer Services Manager role: -Take an active role in the recruitment of your team -Coach and support team to enable problems to be dealt with efficiently and effectively...

  11. Customer Service Manager

    Bridlington | Negotiable | From Print Upsell L X-Post

    Customer Service Manager We require an experienced Customer Service Manager for our Aftersales department. The duties of the role include: - Planning and scheduling engineer jobs - Dealing... with warranty enquiries - Processing parts orders The successful candidate will ideally have experience of working in a similar role, preferably in the Caravan Holiday Home industry, although this is not essential. The attributes required for this role include: - Excellent customer service skills - Ability to work in a pressured environment - High level of computer literacy - Able to communicate at all levels - Highly organised Hours of work: 9 - 5 Monday to Thursday, 9 - 4.30 Friday Salary: Negotiable, depending on experience. If you are interested please send your CV...

  12. Customer Services Manager

    Belper | £28000 - £35000 | From DS Smith business Services Limited

    Customer Services Manager Permanent - Belper Consumer Packaging Division - Immediate Start Our DS Smith site in Belper is currently seeking an ambitious Customer Services Manager to support... business. What some of the key duties this role will involve: * Being the direct Line Manager of 6 Customer Service Coordinators; including performance reviews, absence monitoring and reporting ... customer service levels. * Build strong relationships with the external sales team. * Manage with the quality manager, the complaints procedure by actively investigating, identifying root cause ... have full accountability for the Customer Service function at our Belper site. A natural leader, this person's focus will be to deliver world- class customer service, in a fast-paced...

  13. Customer Services Manager

    London | £28k - £35k pa + Benefits | From Cast UK Limited

    Customer Services Manager - BWS London £30,000 - £35,000 Role Profile Our client, who is a leading beverage business, is looking for a Customer Service Manager to join their growing team... based in London. You will be responsible for coaching and leading a team of 10 colleagues consisting of Customer Service/Sales Executives to ensure the customer data base which includes specific wine lists, pricing and delivery requirements are maintained and 100% accurate at all times. Key responsibilities: * Managing a team of upto 10 sales/customer service executives * Responsible for ensuring the customer data base is maintained and accurate * Accountable for invoice accuracy to ensure the business is delivering "exceptional service" in the most cost effective manor * Accountable...

  14. Customer Services Manager

    Birmingham | £22,000-£25,000 + Upto 5% bonus | From Maloy and Flynn Recruitment

    Maloy & Flynn Recruitment are a employment agency acting on behalf of energy provider who based in Birmingham City Centre. They are seeking a Customer Service Manager to manage and develop up to... Saturdays - 37.5 hour week in total. Activities involved; - Performance Management of up to 12 advisors - You will be responsible for delivery from your team of exceptional customer service ... of 2 years. - Excellent communication skills - Effective time management - Organised and works in a structured way - Committed to delivering a high level of customer service. - Excellent ... and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre. Please...

  15. Customer Service Manager

    Windsor | 30000 - 35000 | From Harvard Associates Limited

    Our client is one of the most successful residential developers of both new build, refurbishment and regenerations schemes. They build high quality homes with as little impact on the environment as... possible. Their aim is to build schemes that enhance resident's lifestyles; putting their customers at the heart of every decision they make from the design stage right through to key handover and beyond. We are looking to recruit a Customer Services Manager to join a very stable team. You will be based in the field covering an average or 8 lives sites throughout the South East ... a successful outcome in a timely manne About You - You will be the type of individual who understands the customer and put their needs first. - You will have an in-depth knowledge of how houses are...

  16. Customer Service Manager (Assistant Manager)

    Dumfries, Dumfriesshire | Up to £17,000 per annum | From Argos - Retail

    Get set for a new career… with Argos! Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a... about fantastic customer experience Able to develop your team to their full potential Keen to develop and progress your career with Argos This job was originally posted as ... world-class shopping experience every time. As a key member of the leadership team, you will also deputise for the store manager when needed. Argos: Argos are going from strength to...

  17. Customer Account Manager (Customer Service, BDM) BLUC30132

    Newbury, Berkshire | Competitive Salary + Benefits | From Blue Octopus Recruitment Ltd

    Customer Account Manager (Customer Service, BDM, Field Sales) BLUC30132 Newbury, with regional travel Competitive Salary + Benefits Our Client provides a wide range of specialist products... pride in servicing their customers, keeping their operations running smoothly and successfully bringing peace of mind to them. They are innovative and constantly develop new products and services to ... of the organisation by delivering first class customer service, you must develop a wide ranging knowledge of products and services and manage customer queries, order and complaints to resolution in a timely manner ... required. As Customer Account Manager, you will spend 2 days a week on the road and will present a confident and helpful personality to all customers, maintain confidentiality at all times and acting...

  18. Client Account / Customer Service Manager

    Lancing | £23000 - £28000 per annum | From DEVONSHIRE APPOINTMENTS LTD

    Client Account / Customer Service Manager - Lancing - West Sussex £23,000 - £28,000 Highly reputable global print and communications company with offices across the UK is currently seeking an... additional Client Account / Customer Services Manager to join the rapidly expanding team - taking responsibility for managing a large key account. As a Client Account / Customer Services Manager ... and resolving any client issues * Monitoring service performance * Producing accurate Management Information reports of behalf of clients Key Skills: You will have proven experience as an Account Manager / Client Services Manager / Customer Service Manager, managing high profile key corporate account / accounts. Position will be based in Lancing, West Sussex. Salary £23,000 - £28,000 This job was...

  19. Client Account / Customer Service Manager

    Lancing | £23k - £28k pa | From Devonshire Appointments Ltd

    Client Account / Customer Service Manager - Lancing - West Sussex £23,000 - £28,000 Highly reputable global print and communications company with offices across the UK is currently seeking an... additional Client Account / Customer Services Manager to join the rapidly expanding team - taking responsibility for managing a large key account. As a Client Account / Customer Services Manager ... and resolving any client issues * Monitoring service performance * Producing accurate Management Information reports of behalf of clients Key Skills: You will have proven experience as an Account Manager / Client Services Manager / Customer Service Manager, managing high profile key corporate account / accounts. Position will be based in Lancing, West Sussex. Salary £23,000 - £28,000 ...

  20. Customer Account Manager Cloud Services

    Bath | From £18,000 to £22,000 per annum Plus Benefits | From Web Recruit Ltd

    Customer Account Manager – Cloud Services Bath, Somerset £18,000 - £22,000 DOE Plus Life Insurance, Critical Illness Cover, Income Protection Cover, Cash Plan Health Scheme, Discounted Gym... opportunity has arisen for a Customer Account Manager to join our client, a successful provider of cloud IT services to businesses.  Within a friendly and sociable environment, you’ll have the chance to undertake great training and significantly enhance your sales and customer service abilities. As a Customer Account Manager, you’ll be responsible for promoting the benefits of our client’s new cloud ... -tasking abilities.  To apply for the role of Customer Account Manager (Cloud Services), please apply via the button shown.  This vacancy is being advertised by Web Recruit Ltd. The services advertised by...