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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Customer Service Manager

    Northwich | £28k - £32k pa + benefits | From Manesis Search & Selection Ltd

    Customer Service Manager My client is a global organisation, serving a variety of sectors and customers worldwide. Due to continued growth, they are seeking to appoint an experienced Customer... Service Manager who is able to demonstrate the following: Experience in managing customer service teams and ensuring excellent levels of customer service to a broad customer base. Strong ... recording and investigating all complaints reported and to implement corrective and preventative actions. A proven track record as a Customer Service Manager, successfully leading a customer service team ... judgement, tact and diplomacy in dealing with internal and external customers. Currently or recently employed as a Customer Service Manager and interested in an exciting, challenging opportunity with...

  2. Customer Service Manager

    Purfleet | £32k - £38k pa | From Bennett & Game Recruitment Ltd

    Job Profile for Customer Service Manager - Logistics - JC25277 Customer service manager required. On offer is a fantastic opportunity for you to work for this market leading company where you... Manager (Logistics/Transport), you will have a proven track record in managing accounts inside any logistics sector. Customer Service Manager Position Overview - Management of new key accounts ... other data to determine the level of customer service your organisation is providing Customer Service Manager Position Requirements - Proven successful background in a logistics/transport customer service manager role - communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals; - problem-solving skills; - confidence...

  3. Customer Service Manager Wokingham

    Wokingham | £25000 - 30000 Per Annum | From Additional Resources Ltd

    Customer Service Manager - Wokingham My client in Wokingham is looking for an experienced Customer Service Manager to join the team. Salary GBP 25K - GBP 30K DOE. Position Purpose Plan,... co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. A proactive approach to all customer improvements, creating new initiatives, and ideas to enhance the reputation of customer services and the company. Key responsibilities and accountabilities: Develop and implement customer service policies and procedures Define and communicate customer service standard Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper...

  4. Customer Service Manager

    Sheffield | £30k - £35k pa | From Access Computer Consulting Plc

    I am recruiting for a Customer Service Manager to be based in Sheffield. You will have a background in customer experience, customer services, service delivery and customer journeys. You must... have experience of HR and also have people management skills as you will have a number of direct reports. You need to be able to drive change in the culture and attitude within the business so I am looking to recruit positive, engaging and customer centric candidates. You will be involved with team management, call handling, HR, project management, customer implementations, system best practice, customer training so will have a solid customer focus. If this role sounds like it would be of interest please apply ASAP to discuss further. ...

  5. Customer Service Manager

    Warrington | £40k - 45k per year + Bonus | From Logic Enterprises(We Love 9AM)

    Customer Service Manager £40,000-£45,000 + Bonus The Customer Service Manager is responsible for ensuring our Clients' customers receive the highest level of service from the time their order... is placed through to completion of installation. As the Customer Service Manager you would work closely with the Installation Centre Managers, Installation Managers and Customer Service Managers ... the management of all complaints ensuring effective and timely resolution. Experience Required for this Customer Service Manager role: - Previous experience in managing large teams, preferably ... and address where necessary to aid in continuous improvements For the right Customer Service Manager we can offer fantastic training, a supportive team to work with and career progression opportunities...

  6. Customer Service Manager

    Manchester | £Dependent Upon Experience | From PEOPLE MARKETING FASHION RECRUITMENT

    As a Customer Service Manager you are passionate about creating a great customer experience and protecting and balancing the needs of the customer against the operation to ensure the best outcome... for both. The Customer Service Manager will be an inspiring leader and effective team player who understands the concept of 'customer care'. They will work closely with others to develop solutions to issues identifying the root cause of problems. They will be able to communicate with all parties to problem solve. Customer Service Manager - The Role:- * Work in line with best practice ... for managing the small Customer Service team * Creating and managing internal communications between departments Customer Service Manager - The Candidate:- * Previous Customer Service...

  7. Customer Service Manager

    St Neots | Up to £21,000 plus excellent benefits | From Net-worx (2001) Ltd

    Customer Service Manager – the role: Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure a... a store with a turnover of up to £6.5 million. Customer Service Manager – the person: Management experience within a fast-paced environment Able to handle pressure and diffuse situations ... Argos Customer Service Manager – the benefits: Our company benefits include an initial holiday allowance of 24 days per year (which increases with service), share save, discretionary annual bonus, staff discount in Argos/Habitat/Sainsbury's stores, and company pension scheme. As a Customer Service Manager you will be working in an exciting environment with the potential to develop...

  8. Customer Service Manager

    London | £27000 - £29000 per annum | From London City Network

    Customer Service Manager Requirements: -Strong leadership and staff Supervision/Management skills -Communicate confidently and effectively, verbally and in writing -Effective problem... and resilience -Respond flexibly to the demands of the post -Must have Security or Retail Management/Supervision experience -Must have a full UK driving licence As a Customer Service Manager, you will: -Promote active engagement, involvement and consultation with clients -Provideexcellent and compliant service delivery meeting all SLAs and KPIs -Work closely with Schedulers to ensure ... and effect a positive resolution -Undertake any other duties as require Customer Service Manager Salary and Benefit: -Salary of £27,000 per year -Salary reviews will occur on an annual basis...

  9. Customer Services Manager

    Sheffield | £25,000.00 - £32,000.00 Per Year | From Bandwidth Recruitment

    Bandwidth are hiring an experienced customer services focused operations manager to join one of their clients in Sheffield. This company through continued success and growth are looking for a new... themselves on brilliant operational and organisational skills and who can think outside of the box to create innovative customer services. The role is suitable for someone with customer services management experience, preferably in financial services or technology. Key Responsibilities •Manage the way the company guide, support and inform customers across a range of channels, including: Live Chat ... records of all customer contact •Help coordinate incidents that affect service •Help the wider operations team manage and monitor financial crime and fraud incidents. Key Skills Needed...

  10. Customer Service Team Manager

    Selkirk | £18000.00-22000.00 per year | From Driver Hire Borders

    Based in Selkirk Our Client is looking for a ‘Customer Service Team Manager’ to join their exciting and ever expanding Customer Service Team. You will be expected to spend 80% of the working day in... development activities with your team whilst identifying development needs and maintaining an extremely high standard of Customer Service. Main Duties include: • Motivating and inspiring whilst ... customers as required • To interpret, monitor and analyse detailed management information reports in order to enhance customer service. To capture and report on trends and barriers to effective performance and identify ways of improving Service Delivery plus Provide MI as required by your Line Manager • To provide support and assistance to other team leaders, and provide cover as and when...

  11. CUSTOMER SERVICE MANAGER - HOTELS

    Thame | - £25k-£26k | From Knowhow Recruitment Limited

    CUSTOMER SERVICE MANAGER - HOTELS This ideally would ideally suit a Customer Service Manager, CSM, Team Leader or Trading Manager from a large  SUPERMARKET   OR HOTEL environment….. With an... and the Cleaning Team leader to ensure site compliance of cleanliness hygiene and safety. Customer Service Manager - Hotels Ensure the Customer Service, Cleaning and Maintenance Hosts deliver excellent customer service and maximise customer contact, whilst in control of the shift Ensure Site cleanliness and safety complying with Food and Heath and Safety regulations Implement and adhere to company ... understanding of maintenance or construction or facilities would be great... Salary - £30,000 + Progression This is achieved by leading, developing and inspiring our Customer Service Team...

  12. CUSTOMER SERVICE MANAGER - HOTELS

    Thame | £30,000 + Progression | From KNOWHOW Recruitment Ltd

    CUSTOMER SERVICE MANAGER - HOTELS This ideally would ideally suit a Customer Service Manager, CSM, Team Leader or Trading Manager from a large SUPERMARKET OR HOTEL environment..... With an... and the Cleaning Team leader to ensure site compliance of cleanliness hygiene and safety. Customer Service Manager - Hotels - Ensure the Customer Service, Cleaning and Maintenance Hosts deliver excellent ... team Customer Service Manager - Hotels - To project the correct image by ensuring personal appearance is always of the highest standard. - To adopt a pleasant, professional and positive manner ... understanding of maintenance or construction or facilities would be great... Salary - £30,000 + Progression This is achieved by leading, developing and inspiring our Customer Service Team...

  13. Customer Service Manager - Hotels

    Oxford | £30,000 + Progression | From KNOWHOW Recruitment Ltd

    Customer Service Manager - Hotels This ideally would ideally suit a Customer Service Manager, CSM, Team Leader or Trading Manager from a large SUPERMARKET OR HOTEL environment... With an... and the Cleaning Team leader to ensure site compliance of cleanliness hygiene and safety. Customer Service Manager - Hotels - Ensure the Customer Service, Cleaning and Maintenance Hosts deliver excellent ... team Customer Service Manager - Hotels - To project the correct image by ensuring personal appearance is always of the highest standard. - To adopt a pleasant, professional and positive manner ... understanding of maintenance or construction or facilities would be great... Salary - £30,000 + Progression This is achieved by leading, developing and inspiring our Customer Service Team...

  14. Customer Service Manager

    Frating | Competitive | From Penguin Random House

    Customer Service Manager Can you transform Customer Services at Penguin Random House? We have an exciting new opportunity to join us as our new Customer Service Manager. Sitting right at the... heart of our business, you'll play a key role in our mission to create a new and improved culture for our team as well as develop new ways of working. Position: Customer Service Manager Location ... love to hear from you. You may have experience of the following: Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Contact Centre Manager, etc. This vacancy is ... , how can we do that even better?' About you: Your passion for great customer service will be infectious. That will also mean that sometimes, in addition to leading those around you, you'll be...

  15. Customer Services Manager

    Exeter | Competitive benefits and bonus | From Redrow Homes Limited

    The Customer Service Manager will deliver a first class service to our customers which will involve management of a small team of Customer Services Technicians and close interaction with the... Customer Service Co-ordinators Key Responsibilities - Increase NPS year on year. Increase promotors and decrease detractors through addressing customer needs efficiently and effectively ... relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve ... , training or disciplinary action as appropriate. Liaise with Head of Customer Services and Human Resources on all employment issues. - Health and Safety - Keep appraised of Health and Safety updates...

  16. Customer Service Manager

    Sheffield | £22k - £25k pa | From Recruitment Genius Ltd

    Customer Service Manager - Sheffield, UK Founded in Sheffield, England over a quarter of a century ago, this bicycle company owns their own brands which they design and build, and sell over... effectively managing and motivating the Customer Service Team within budget and adhering to company policies, ensuring that agreed customer service levels are achieved and all legal obligations are met, and ensuring the quality of the operation is continuously improved - To provide assistance and support to Customer Services Advisors when faced with difficult customers or problems that need resolving, as well as being the front line point of contact for the customer. Skills & Experience: - Experience in a customer facing sales and service role, preferably in a similar field. - You will have...

  17. Customer Service Manager

    Sheffield | £22000 - £25000 per annum | From RECRUITMENT GENIUS

    Customer Service Manager - Sheffield, UK Founded in Sheffield, England over a quarter of a century ago, this bicycle company owns their own brands which they design and build, and sell over... effectively managing and motivating the Customer Service Team within budget and adhering to company policies, ensuring that agreed customer service levels are achieved and all legal obligations are met, and ensuring the quality of the operation is continuously improved - To provide assistance and support to Customer Services Advisors when faced with difficult customers or problems that need resolving, as well as being the "front line" point of contact for the customer. Skills & Experience: - Experience in a customer facing sales and service role, preferably in a similar field. - You will have...

  18. Customer Service Manager

    Loughborough | £25k - 28k per year | From Response Network

    We have such a great new role, our client - one of the largest independent manufacturers and distributors of their product are seeking an EXPERIENCED Customer Service Manager to come in and develop... and accurate running of the customer service and ordering function to ensure all orders are taken from our customers and account managers and accurately inputted onto our Microsoft Dynamics AX ERP system. The Customer Orders and Planning Manager will then oversee the subsequent planning processes for bringing the pre-ordered raw materials in, the production schedule and the planning of delivery ... and lead the customer service department through a transition of change. The successful candidate will come from a similar environment where an order is placed and products are then distributed to...

  19. Customer Service Manager

    Egham | £9.17 p hour | From RTM - Ladbrokes

    This is a fantastic opportunity to become a Customer Service Manager which is open to anyone aged 18 or over to join the team at Ladbrokes. Your role will be to help manage and sustain the... front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead ... customers. You will be responsible for meeting, greeting and providing them with an exceptional level of service. You will be on hand to help by answering questions, demonstrating new machine products and taking bets. Following completion of initial training you will be; * Welcoming customers and visitors into the shop * Handling cash quickly, accurately and responsibly * Promoting products...

  20. Customer Service Manager - Internal

    Bedford | Neg. | From Capita Resourcing

    Customer services manager- (Internal) Sims Bedford Competitive Salary & Benefits The Customer Services Managers play a vital role in managing customer satisfaction with SIMS software and... services. The key purpose of this role is to build relationships with customers so that business is retained and increased wherever possible. The postholder will deal with schools and academies who purchase licences or support directly from Capita with most communications being by telephone and email. About Capita | Education software services Capita Education Software Services are experts in helping schools and Children's Services departments manage children's data. Our management information systems enable better decision making and allow those who work with children to spend less...