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  1. Trainee Customer Service Representative

    Epsom | From £16,000 to £16,000 per annum | From Headstart Employment.

    Trainee Customer Service Representative Epsom Up to £16,000 PA This trainee role will be based in a Financial Services Call Centre. This would suite an individual... This job was originally posted as www.totaljobs.com/JobSeeking/Trainee-Customer-Service-Representative_job60292044 ... qualification where deemed to assist personal development and the business. Applicants must have a flexible approach to working hours as well as the ability to participate in the Customer Centre... More

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  2. Trainee Customer Service Advisors

    Liverpool | £7291.96 - £12506 per annum | From Beyond Recruitment

    Beyond Recruitment are operating as an Employment Business and Employment Agency for the purposes of this vacancy. We are working with a successful organisation in the North West to find a number... close this position early. This job was originally posted as www.totaljobs.com/JobSeeking/Trainee-Customer-Service-Advisors_job60447649 ... of potential Customer Service Advisors. The Customer Service Centre receives hundreds of calls a day from customers with queries. Therefore, we are looking for committed individuals who strive for excellence in their work. The successful applicant will be confident, charismatic and have a passion for learning. A minimum requirement for this role is to have a GCSE Grade C in English and Maths... More

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  3. Sales, Customer Service and Trainee Management

    Birmingham | | From BSB1

    We (BSB1) are a Sales and marketing company based in Birmingham in The Jewellery Quarter (B18 6DA). We are currently expanding and therefore looking for candidates to join our company starting.../JobSeeking/Sales-Customer-Service-and-Trainee-Management_job59943244 ... at a ground level with the option of working your way up to management within the first 6-12 months in the business. Full training will be provided so no experience is necessary however experience in the area of sales, marketing, customer service, retail or hospitality will be a plus. We are looking for confident and outgoing people who are looking for a change of direction or want to... More

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  4. Sales, Customer Service and Trainee Management

    Cardiff | | From BSB1

    We (BSB1) are a Sales and marketing company based in the centre of Cardiff just a 5 minute walk from Cardiff Central train station (CF10 4BY). We are currently expanding and therefore looking... originally posted as www.totaljobs.com/JobSeeking/Sales-Customer-Service-and-Trainee-Management_job59943253 ... for candidates to join our company starting at a ground level with the option of working your way up to management within the first 6-12 months in the business. Full training will be provided so no experience is necessary however experience in the area of sales, marketing, customer service, retail or hospitality will be a plus. We are looking for confident and outgoing people who are... More

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  5. Customer Service Advisor/ Trainee Customer Service Advisor

    UK-Snodland | £0 - £17,064/Year | From CareerBuilder

    Customer Service Advisor/ Trainee Customer Service Advisor Contract Type: Permanent Location:  Head Office, Snodland Salary: Up to £17,064.90 per annum (pro rata), dependent on... does not hold a NVQ Qualification Level 2 or above however are working towards this level, or have limited experience in Customer Services, they may be considered for a Trainee Customer Service ... , a minimum of 25 days annual leave (pro rata), a stakeholder pension scheme and life assurance scheme. To Apply for the role of Customer Service Advisor/ Trainee Customer Service Advisor please ... : - Responding to written and verbal customer contacts regarding Billing or Water Service queries to meet quality and customer satisfaction targets - Maintaining customer accounts to ensure that clear... More

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  6. Customer Service Skills Welcomed ~ Trainee Sales Assistant

    Newport | | From In Touch Acquisitions

    Trainee Sales Assistant - Immediate Start Customer Service/ Team Leader Experience Welcomed Cardiff, South Glamorgan In Touch Acquisitions in Cardiff is looking for people with a passion...-day basis.  This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Skills-Welcomed--Trainee-Sales-Assistant_job60311144 ... for sales or customer service and a desire to achieve success!  People with experience working with customers, like in retail sales shops, call centres, restaurants, bars, or similar tend to excel in our industry because we work with customers face-to-face.  Immediate starts are welcome because we need to grow asap in order to keep up with client demand for our outsourced sales service. Are... More

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  7. Customer Service Apprentice - Trainee Optical Assistant - Opticians

    Martock | From £2.68 to £6.50 per hour | From Grey Seal Recruitment Limited

    We are looking for an enthusiastic person who would like to train to become a Receptionist/ Optical Assistant for this independent opticians based in Martock. As part of a small team you will... and English at GCSE level. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Apprentice--Trainee-Optical-Assistant---Opticians_job60345136 ... develop your Customer Service skills through the apprenticeship programme and learn many new skills through the role which will involve, meeting and greeting customers, answering the phone, booking ... . This is an excellent opportunity for someone who is looking to pursue a career in the optical or customer service industry as the company will look to keep you on permanently after... More

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  8. Customer Service Apprentice - Trainee Call Centre Assistant - Optician

    Coventry | From £2.68 to £2.68 per hour | From Grey Seal Recruitment Limited

    We are looking for an enthusiastic person who would like to train to become a Customer Service Assistant in a small call centre for an opticians based in Coventry. As part of a team you will... originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Apprentice--Trainee-Call-Centre-Assistant--Optician_job60416584 ... develop your Customer Service skills through the apprenticeship programme and learn many new skills through the company's own internal training programme. The role will involve mainly working on ... service industry. The role is full time and the company will look to keep you on permanently after the apprenticeship has finished. With the Apprenticeship in Customer Service you will be... More

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  9. Customer Service Apprentice - Trainee Optical Assistant - Retail

    Barnstaple | From £2.68 to £2.68 per hour | From Grey Seal Recruitment Limited

    We are looking for two enthusiastic people who would like to train to become an Optical Assistants for this opticians based in Barnstaple. As part of a team you will develop your Customer Service.... This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Apprentice--Trainee-Optical-Assistant---Retail_job60287336 ... lenses. This is an excellent opportunity for someone who is looking to pursue a career in the optical or customer service industry. The role is full time and will involve working weekends and the company will look to keep you on permanently after the apprenticeship has finished. With the Apprenticeship in Customer Service you will be undertaking a formal government funded qualification in... More

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  10. Customer Service Apprentice - Trainee Optical Assistant - Retail

    Newcastle Upon Tyne | From £2.68 to £2.68 per hour | From Grey Seal Recruitment Limited

    We are looking for an enthusiastic person who would like to train to become an Optical Assistant for this opticians based in Newcastle . As part of a team you will develop your Customer Service... www.totaljobs.com/JobSeeking/Customer-Service-Apprentice--Trainee-Optical-Assistant---Retail_job60385388 ... a career in the optical or customer service industry. The role is full time and there is great support within the company for an apprentice. With the Apprenticeship in Customer Service you will be undertaking a formal government funded qualification in Customer Service.Your Tutor / Assessor will take you through your training which will include a level 2 NVQ in Customer Service. Once your 12 month... More

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As a customer service trainee, you'll be part of a team helping with customer queries, comments and complaints. This could be over the telephone, online or in a face-to-face role.

Who can I work for?

You could work in a shop, bank, local government office, in a call centre, or perhaps for an insurance or energy company. You might also work in a specific customer services team or department.

Where and when can I work?

The role is generally office-based and working hours will depend on the opening hours of the customer service department you're working for. Generally, you will work standard office hours of 9am to 5.30pm, Monday to Friday but there may be shift work options on evenings and weekends. Part-time positions and job shares are also a possibility.

What can I earn?

A trainee customer service advisor can expect to earn between £8,000 and £10,500. This will rise depending on qualifications and experience.

What are the benefits?

Larger organisations may provide benefits such as a pension scheme and private healthcare, and you could earn commission on sales if that is a part of your job.

Are there chances of promotion?

Some companies will offer training as an assistant if you show the potential for promotion, and from there you can go on to become a fully-qualified customer service advisor. In the future you can be promoted to supervisory or management roles.

What will I be responsible for?

You will mostly be supporting the wider team in handling enquiries from clients and customers. This could involve basic administrative duties and customer correspondence. The job can be sometimes be challenging, involving high-demand situations and stress.

Do I need any experience?

Employers look for good GCSE or A-Level results, with a particular focus on strong numeracy and literacy skills. Previous experience in a customer-facing role – such as waitressing or working in a call centre – is also advantageous.

What attributes are needed?

You need to be enthusiastic and eager to take direction and learn on-the-job. As well as being well presented, polite and friendly, you also need to show a genuine interest in working with and helping customers and have strong communication skills.

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