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  1. Customer Services Support

    North London | Competitive | From Pentland Group

    As a Customer Services Support / Helpdesk Coordinator you will: Work alongside two other Helpdesk Coordinators to provide high quality customer service support across the business and to our... Officers via the tasking system; ensuring tasks are appropriately prioritised, communicated, and customer expectations are managed. Log service calls with contractors and monitor progress, escalate if ... of working in a fast paced, high volume customer service environment. Experience working in a Facilities function would be an advantage. Knowledge of SAP an advantage Fully competent across all Microsoft ... originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Support_job60758586 ...

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  2. Customer Service Support

    Glastonbury | £7 per hour | From Prime Time - Taunton

    Our client based near Glastonbury are looking for somebody to join their Customer Service Support team. This role is 9-5 but will require some flexibility as the occasional day shift will be 11-7. ... This role will involve taking incoming calls to assist with order taking, so any past experience in customer service, administration and / or dealing with sales ordering would be advantageous. Paying £7 per hour, this is an ongoing role that would suit anybody with experience and looking for a full time role near to Glastonbury. If you are interested in this role then apply today! This is a temporary yet ongoing role through a recruitment agency. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Support_job60684936 ...

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  3. Customer Services & Support Team Manager

    Newport | £28000 - £35000 per annum | From Recruitment Genius

    Specialist high tech company conveniently based along M4 corridor in South Wales, with a highly successful product range and 1000+ customers across the UK is growing rapidly and requires an... experienced customer services & support team manager in a busy call centre to help take the business to the next level of customer support. This is an exciting opportunity to develop your career ... www.totaljobs.com/JobSeeking/Customer-Services--Support-Team-Manager_job60788176 ... , mentoring and personnel development - Accountable for delivery of out of hours support arrangements and ensuring cover during required SLA times - Take ownership of customer incidents and be an...

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  4. Customer Services & Support Team Manager

    Newport | £28000 - £35000 per annum | From Recruitment Genius

    Specialist high tech company conveniently based along M4 corridor in South Wales, with a highly successful product range and 1000+ customers across the UK is growing rapidly and requires an... experienced customer services & support team manager in a busy call centre to help take the business to the next level of customer support. This is an exciting opportunity to develop your career ... , mentoring and personnel development - Accountable for delivery of out of hours support arrangements and ensuring cover during required SLA times - Take ownership of customer incidents and be an escalation point contact - 1st line support of both hardware and their suite of hospitality products on phone and email to customers - Ensuring the required levels of customer support are delivered by...

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  5. Customer Services Support / Switchboard Operator

    Milton Keynes | From £12,000 to £13,000 per annum | From Retail Merchant Services

    Retail Merchant Services are the fastest growing and largest independent provider of merchant services in the UK.  Our Customer Services department is critical to our continued expansion and... in ensuring our 30,000 customers are well looked after.  Working as part of our Customer Services team, the Customer Support Assistant will predominately be answering incoming calls to ... initiative, within set guidelines to support customers. Previous experience dealing with inbound calls in a customer services environment would be ideal but not essential.  We are looking for ... job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Support--Switchboard-Operator_job60740349 ...

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  6. Electrical - Tech Support/Customer Services

    Corby | £16000 - £19000 per annum + Bonus & Pension | From Mana Resourcing

    Electrical - Tech Support/Customer Services Location: Corby Salary: £16-19K & Quarterly Bonus Alternative Titles - Customer Services, Technical Admin - Electrical, Consultant, Solar System Admin,... Customer Service Electrical, Customer Service Technical Administrator, Solar Customer Services, Renewables - Solar, Customer Support Executive in Renewable Energy, PV Designer, PV Technical Support ... : *Assume responsibility for first line technical support *Liaise closely with wholesalers and contractors *Provide excellent customer service *Process returns paperwork *generate technically ... . They have gained an enviable reputation for both quality and after-sales service. The ROLE Due to continued success even in this difficult market they now require an additional Technical Support...

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  7. Technical Customer Service Support

    Shoreham-By-Sea | £16000 - £18000 per annum | From Pier Recruitment

    Immediate start! We are currently recruiting for a Technical Desk Customer Service Support advisor for a busy telecommunications business based near Shoreham. The candidate will have experience... with fault diagnostics and problem solving.The succesful candidate will be clearly spoken with good communication skills and an excellent telephone manner. Experience of working on a technical desk would be an advantage, also knowledge of Adsl lines, Line faults, able to program a router over the phone with customers, some knowledge of LG or Panasonic for diagnostics. For immediate interview please apply now! This job was originally posted as www.totaljobs.com/JobSeeking/Technical-Customer-Service-Support_job60778425 ...

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  8. Technical Customer Service Support

    Shoreham-By-Sea | £16000 - £18000 per annum | From Pier Recruitment

    Immediate start! We are currently recruiting for a Technical Desk Customer Service Support advisor for a busy telecommunications business based near Shoreham. The candidate will have experience... with fault diagnostics and problem solving.The succesful candidate will be clearly spoken with good communication skills and an excellent telephone manner. Experience of working on a technical desk would be an advantage, also knowledge of Adsl lines, Line faults, able to program a router over the phone with customers, some knowledge of LG or Panasonic for diagnostics. For immediate interview please apply now! This job was originally posted as www.totaljobs.com/JobSeeking/Technical-Customer-Service-Support_job60847839 ...

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  9. Technical Customer Service Support

    Shoreham-By-Sea | £16000 - £18000 per annum | From Pier Recruitment

    Immediate start! We are currently recruiting for a Technical Desk Customer Service Support advisor for a busy telecommunications business based near Shoreham. The candidate will have experience... with fault diagnostics and problem solving.The succesful candidate will be clearly spoken with good communication skills and an excellent telephone manner. Experience of working on a technical desk would be an advantage, also knowledge of Adsl lines, Line faults, able to program a router over the phone with customers, some knowledge of LG or Panasonic for diagnostics. For immediate interview please apply now! This job was originally posted as www.totaljobs.com/JobSeeking/Technical-Customer-Service-Support_job60879342 ...

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  10. Technical Customer Service Support

    Shoreham-By-Sea | £16000 - £18000 per annum | From Pier Recruitment

    Immediate start! We are currently recruiting for a Technical Desk Customer Service Support advisor for a busy telecommunications business based near Shoreham. The candidate will have experience... with fault diagnostics and problem solving.The succesful candidate will be clearly spoken with good communication skills and an excellent telephone manner. Experience of working on a technical desk would be an advantage, also knowledge of Adsl lines, Line faults, able to program a router over the phone with customers, some knowledge of LG or Panasonic for diagnostics. For immediate interview please apply now! This job was originally posted as www.totaljobs.com/JobSeeking/Technical-Customer-Service-Support_job60847841 ...

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Customer service support offers assistance to helpdesks when there is an influx of calls or a crisis situation. This profession involves working directly with clients to ensure a positive and effective service is provided, even at times of high demand.

Who can I work for?

Large companies with multi products are more likely to have customer service support as more enquiries will be coming their way.

Where and when can I work?

Normal working hours will be between 9-5.30 Monday to Friday, but could mean evening and weekend work if call numbers are particularly high. Opportunities in this area are available all over the UK.

What can I earn?

Earnings depend on the level you are supporting. At helpdesk level you could earn anything between £11-18,000. At a managerial level you could earn anything up to £40,000 depending on your experience.

What are the benefits?

Benefits include turning around a crisis situation, getting praise from customers and working as part of a team all striving for great customer service and satisfaction.

Are there chances of promotion?

Promotion opportunities do depend on the size of the company you work for. If you wish to progress up the career ladder, the more experience you have the better.

What will I be responsible for?

This area involves you supporting the customer service function of a business. This can include answering incoming calls, handling enquires, updating client accounts and admin.

Do I need any experience?

Though no experience is necessarily needed to start a career in this area, education up to at least GCSE level is sort after and a degree is a great asset.

What attributes are needed?

Great communication skills, flexibility and organisation are a must for anyone working in customer service support.

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