Job Results

Refine Your Search Add us on Google+

Browse Towns



Recommend us on Google+

Customer Service Manager Jobs

Sort by
close

We will automatically send you jobs based on your activity on the site

OK
close
close
alert  Tip: You can search for a phrase by enclosing your keywords in quotes, e.g. "customer service manager"
  1. Customer Service Manager

    Kettering | £30000 - £40000 per annum | From Mana Resourcing

    Are you or have you been a Customer Services Manager? Has this been in a manufacturing environment? Excellent managers and problem solvers read on. JOB TITLE: Customer Service Manager LOCATION:.... They turnover £80m and have four sites in the UK. The ROLE The successful Customer Services Manager candidate will be required to do the following: *Manage a team of 20 Customer Service Agents ... Service Manager applicants with the following experience: *Minimum of five years' experience of customer services in a manufacturing industry (ideally packaging, supplying into the FMCG market ... Agent, Customer Services Sales Administrator, Team Leader, Customer Services Director, Manager. This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  2. Customer Service Manager

    Corby | £30000 - £40000 per annum | From Mana Resourcing

    Are you or have you been a Customer Services Manager? Has this been in a manufacturing environment? Excellent managers and problem solvers read on. JOB TITLE: Customer Service Manager LOCATION:.... They turnover £80m and have four sites in the UK. The ROLE The successful Customer Services Manager candidate will be required to do the following: *Manage a team of 20 Customer Service Agents ... Service Manager applicants with the following experience: *Minimum of five years' experience of customer services in a manufacturing industry (ideally packaging, supplying into the FMCG market ... Agent, Customer Services Sales Administrator, Team Leader, Customer Services Director, Manager. This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  3. Customer Service Manager

    Market Harborough | £30000 - £40000 per annum | From Mana Resourcing

    Are you or have you been a Customer Services Manager? Has this been in a manufacturing environment? Excellent managers and problem solvers read on. JOB TITLE: Customer Service Manager LOCATION:.... They turnover £80m and have four sites in the UK. The ROLE The successful Customer Services Manager candidate will be required to do the following: *Manage a team of 20 Customer Service Agents ... Service Manager applicants with the following experience: *Minimum of five years' experience of customer services in a manufacturing industry (ideally packaging, supplying into the FMCG market ... Agent, Customer Services Sales Administrator, Team Leader, Customer Services Director, Manager. This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  4. Customer Service Manager

    Corby | £30000 - £40000 per annum | From Mana Resourcing

    Are you or have you been a Customer Services Manager? Has this been in a manufacturing environment? Excellent managers and problem solvers read on. JOB TITLE: Customer Service Manager LOCATION:.... They turnover £80m and have four sites in the UK. The ROLE The successful Customer Services Manager candidate will be required to do the following: *Manage a team of 20 Customer Service Agents ... Service Manager applicants with the following experience: *Minimum of five years' experience of customer services in a manufacturing industry (ideally packaging, supplying into the FMCG market ... Agent, Customer Services Sales Administrator, Team Leader, Customer Services Director, Manager. This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  5. Customer Service Manager

    Market Harborough | £30000 - £40000 per annum | From Mana Resourcing

    Are you or have you been a Customer Services Manager? Has this been in a manufacturing environment? Excellent managers and problem solvers read on. JOB TITLE: Customer Service Manager LOCATION:.... They turnover £80m and have four sites in the UK. The ROLE The successful Customer Services Manager candidate will be required to do the following: *Manage a team of 20 Customer Service Agents ... Service Manager applicants with the following experience: *Minimum of five years' experience of customer services in a manufacturing industry (ideally packaging, supplying into the FMCG market ... Agent, Customer Services Sales Administrator, Team Leader, Customer Services Director, Manager. This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  6. Customer Service Manager

    City | £28000 - £35000 per annum + benefits | From C&M Recruitment

    Customer Service Manager, London, Salary to £35k Required for this niche UK inbound travel organisation based on the Edge of the city. They are looking for an experience customer service manager... or assistant manager from a concierge /Hotel or travel company. They will pay between £28,000 to £35,000 plus benefits for the successful customer service manager. Customer Service Manager Responsibilities: Initially a stand alone position with the idea to grow the team over the next 12 months Pre/During and post customer service duties Instil a high level of customer service skills into ... the customer service team Customer Service Manager Requirements: Experience as a customer service manager or assistant manager in travel, concierge or a hotel Excellent written and verbal... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  7. Customer Services Manager

    Hounslow | From £30,000 to £38,000 per annum | From Clarke Recruitment Solutions

    An exciting opportunity has arisen for an experienced Customer Service Manager to join them at their UK Head Office. The role of the Customer Services Manager is to lead, manage and inspire the... Customer Service team and our service providers to ensure we deliver a consistent standard of service which is focused on efficiency and service excellence.The Customer Services Manager will ensure delivery of an exceptional customer service experience to all customers. Customer Services Manager Key Responsibilities Lead and manage a team of customer service advisors and technical ... the highest quality service to both internal and external customers. Please note only experienced Customer Services Manager within a corporate environment will be considered for this role... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  8. Customer Service Manager

    Milton Keynes | DOE | From 1st Choice Recruitment

    To be a leader and true champion of the customer and to promote excellence throughout the operation in respect to understanding and delivering exceptional service to and with our customers via... responsibilities: As Customer Service Manager, it will be your job to make sure the customers' needs and expectations are met and delivered in all possible instances. You will do this through managing a team of Customer Relations Experts and by leading the development of customer service standards. Monitoring of quality and compliance within the customer service team as well as ensuring that customer ... Manager will be responsible for: ? helping to develop or update customer service policies and procedures ? managing and leading a team of customer service staff ? authorising refunds or other... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  9. Customer Services Manager

    South West London | Competitive | From News UK

    Company Profile The Handpicked Collection is an award-winning ecommerce company specialising in the very best in gifts, home accessories and artisan food. Using a panel of experts to help... the brand and the product and a sense of the importance of loving ones job. Role Summary The Handpicked Collection is now looking to recruit a Customer Services Manager to join its dedicated, customer centric team. The Customer Services Manager will be responsible for the overall level of service delivered to customers when dealing directly with The Handpicked Collection. The Customer ... required: Previous role at Customer Services Manager level, preferably within a retail environment Leading, recruiting and training a team Managing relationships with third party suppliers This... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

  10. Customer Service Manager

    Milton Keynes | - £30k-£40k | From CareerStone

    Customer Service Manager / Insurance Services / Milton Keynes / 30k+ Company My client are a leading insurance intermediary who are UK specialists in home, motor, pet & travel... We are looking to recruit an experienced Customer Service Manager with experience in delivering a successful customer service function across a fast paced contact centre business. You will manage and lead a team of customer service staff, updating policies and procedures and authorising refunds or compensation case by case. The role will involve accurate reporting and developing and analysing key management information. Ensuring service levels and response times are of the highest standards. You Proven track record of developing a successful customer service function... More

    Upload CV Go To Job Save Job
    x

    Upload your CV and we will help you find a new job...

    Your CV will become searchable by employers who are actively seeking to employ the right people.

    Upload your CV
    x Save Job
    x

    The job has been saved to your Saved Jobs (accessible from the tab at the top of the page)

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Who can I work for?

Retail firms, such as supermarkets, department stores and online retailers; leisure and tourism organisations, such as tour operators and airlines; educational institutions; health services providers; local government; banks and building societies; insurance companies; utilities organisations, such as gas, electricity and water companies; telecommunications organisations; transport and logistics firms.

Where and when can I work?

There are opportunities to work all over the UK. Visits are usually local, so you can return to work or home the same day, but you may occasionally have to travel long distances throughout the UK and this might involve overnight stays. Some organisations have relocated their call centre provision overseas. So there may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. Work is usually carried out from an office, or from a customer services desk in a public area, such as a shop or a train station. Working hours vary according to the type of organisation. Head office managers may work 9 to 5, while those in call centres or retail stores may need to work shifts, including evenings and weekends. Self-employment is not common in this area of work. Some organisations employ customer service managers on a part-time basis, where the nature of the organisation's work allows it.

What can I earn?

Experienced customer service managers' salaries typically range between £30,000-£45,000 and can even exceed £60,000. Trainee customer service managers earn £16,000-£23,000.

What are the benefits?

Most companies offer generous bonuses or commission and usually provide an excellent benefits package. Staff discounts.

Are there chances of promotion?

You may need to move to a larger organisation if you want to gain more responsibility or opportunities for promotion. It may also be necessary to relocate, for example to gain promotion in organisations that have a number of branches. As your career develops, you can upgrade your membership of professional associations, such as the Institute of Customer Service (ICS) and the Institute of Leadership and Management (ILM). With further experience, you may choose to train other staff in customer service skills, or you might train to become an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. If you take opportunities to develop and expand your knowledge and experience, you could move into a wider management career. This is particularly true if you have a relevant degree or have participated in a general management training scheme that covers other areas of management. To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines. Meeting fellow professionals and exchanging ideas is another useful way of developing your career – the ICS runs regional networking and training events.

What will I be responsible for?

+ Helping to develop a customer service policy for an entire organisation;

+ Managing a team of customer services staff.

+ Handling face-to-face enquiries from customers.

+ Providing help and advice to customers using your organisation's products or services.

+ Leading or supervising a team of customer service staff.

+ Learning about your organisation's products or services and keeping up to date with changes.

+ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

+ Communicating courteously with customers by telephone, email, letter and face to face.

+ Investigating and solving customers' problems which may be complex or long-standing problems that have been passed on by customer service assistants.

+ Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

+ Issuing refunds or compensation to customers.

+ Keeping accurate records of discussions or correspondence with customers.

+ Analysing statistics or other data to determine the level of customer service your organisation is providing.

+ Producing written information for customers, often involving use of computer packages/software.

+ Writing reports analysing the customer service that your organisation provides.

+ Visiting customers to provide a one-to-one service.

+ Developing feedback or complaints procedures for customers to use.

+ Developing customer service procedures, policies and standards for your organisation or department.

+ Meeting with other managers to discuss possible improvements to customer service.

+ Being involved in staff recruitment and appraisals.

+ Training staff to deliver a high standard of customer service.

What qualifications do I need?

Although this area of work is open to all graduates, a degree or HND in marketing, consumer, business or management studies, may enhance your chances. Some employers may prefer students from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services. Entry into customer services management is possible without a degree or HND, however. Some managers work their way up from roles such as customer services assistant, gaining relevant qualifications and experience where possible. They may then find themselves being promoted to team leader, and on into a management position.

Do I need any experience?

Competition amongst graduates is quite high and so previous experience of working with customers, such as in a shop, call centre, office or bar, may give you an advantage when applying for work or training schemes. Any other relevant experience of working with people, perhaps through membership of student clubs and societies, is also useful. Try to arrange a period of work shadowing with customer service managers in different settings to find out which type of organisation might suit you best.

What attributes are needed?

You'll be a flexible, versatile, multi-tasker who knows how to get the best out of people. You'll ensure your firm hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date. If you have face-to-face contact with customers, you must have a smart appearance. You'll need to behave in a calm, professional and responsible manner at all times, even in times of stress when you are dealing with customers who are upset or angry. You'll be proficient in written and spoken communication skills that allow you to inform, help and advise customers clearly and liaise with other professionals. You'll also be a great listener, understanding exactly what customers require. You'll have problem-solving and motivational skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. You'll think creatively and be able to come up with new ideas to improve customer service standards and an ability to work well under pressure.

×

Sign In