The main responsibility of a customer service advisor is to interact directly with potential, new and existing clients and customers. They work to provide quality customer service, while increasing the company's revenues through increased sales.
Who can I work for?
Various businesses across the UK employ customer service advisors so you could work across a broad spectrum of industries from manufacturing though to retail.
Where and when can I work?
The role is generally office-based and working hours will depend on the opening hours of the customer service department you're working for. Generally, you will work standard office hours of 9am to 5.30pm, Monday to Friday but there may be shoft work options on evenings and weekends. Part-time positions and job shares are also possible.
What can I earn?
The average salary is around £17,000; however this varies on the sector your work in and location.
What are the benefits?
Larger organisations may provide benefits such as a pension scheme and private healthcare, and you could earn commission on sales if that is a part of your job.
Are there chances of promotion?
You could become a team leader, supervisor or manager or even move into an office administration role.
What will I be responsible for?
A customer service advisor usually handles enquiries from clients and customers, offers products and services, performs administrative duties, updates client accounts and processes customer correspondence. The job can be challenging, involving high-demand situations and stress.
Do I need any experience?
A background in customer service is highly beneficial, as is experience in customer-facing roles. Employers will also look for good GCSE or A-Level grades, especially in core subjects.
What attributes are needed?
You will need to be able to work well under pressure, employing stress management on a day-to-day basis. Strong interpersonal skills, the ability to problem-solve and a level of flexibility are also key attributes.