A customer service administrator primarily deals with clients and customer queries, via telephone, email or face to face, and processes the work associated with that.
Who can I work for?
Many businesses will have a need for a customer service administrator so there is the opportunity to work in a broad range of sectors providing support to various types of customers and clients.
Where and when can I work?
The role will most likely be office-based and you will work a standard 40-hour week, Monday to Friday.
What can I earn?
The average wage for a customer service administrator is approximately £17,000.
What are the benefits?
It is a very social role, with lots of daily interaction with other people. You may also be entitled to other benefits, such as a pension scheme and private healthcare, in larger organisations.
Are there chances of promotion?
As a customer service administrator you can consider becoming a team leader, overseeing a whole service desk, or even working your way up to management.
What will I be responsible for?
Receiving customer enquiries via telephone, email, fax or post and responding to them in a timely manner. You might also be required to process orders and deliver information to customers, depending what sector your work in, plus maintain a customer database.
Do I need any experience?
Some experience in customer relations is beneficial. This could be dealing with people on the telephone in a call centre or serving customers in a shop.
What attributes are needed?
You will need to be polite, calm and efficient and able to work under pressure. Strong interpersonal and written skills are also desirable.