The role of a waiter/waitress is to be the first port of call within a business in the hospitality industry, therefore playing an important role. Through providing a link between customers and management, waiters are required to spend time in the kitchen as well as in the restaurant.
Who can I work for?
As a waiter/waitress you can work for restaurants, pubs, hotels and events. Hotels can also employ waiters/waitresses to work in their restaurants, with those within this role occasionally being required at events too.
Where and when can I work?
As a waiter/waitress you can expect to work shifts of between three to ten hours, and must be willing to work overtime as and when needed.
What can I earn?
Waiters/waitresses are often paid on an hourly basis, which ranges from minimum wage to £10 an hour for those who have particular skills, such as training in silver service.
What are the benefits?
When working as a waiter/waitress you are often allowed to keep your own tips, giving you a great incentive to please customers.
Are there chances of promotion?
Promotion for waiters/waitresses is normally to progress to a head waiter/waitress role, or to become a restaurant supervisor.
What will I be responsible for?
Responsibilities are likely to include taking food and drink to customers, clearing tables, cleaning and providing a good level of customer service.
Do I need any experience?
Experience needed to work as a waiter includes a good command of the English language, customer experience and a willingness to learn. There are no formal qualifications needed.
What attributes are needed?
Being able to stay clam in a pressured environment is a huge plus, as is good organisation, the ability to work well in a team and good customer service skills.