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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job61355982 ...

  2. Call Centre

    East London | £7.30 per hour plus holiday pay | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - temp role with view to becoming permanent. We are looking for call centre staff to work.... Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61245757 ...

  3. Call Centre Associate

    Horley | £16,000 rising to £17,000 after 6 months | From Lloyd Recruitment - Reigate

    Our client, a leading engineering based on the outskirts of Horley, are seeking an experienced Customer Service / Call Centre Agent to join their busy Service Centre team. Responsibilities will...: Candidate must have proven Call Centre/Customer Service experience Educated to GCSE standard including English and Maths Good IT skills including Outlook, Word and Excel Excellent data entry ... include: Answering all calls to customers and engineers in a consistent and professional manner Log all calls received via  phone, email or external company websites Respond and react to ... in service or attendance by an engineer Clear down and scan engineer worksheets and diaries Follow up customer calls as necessary and complete customer reports Run update service reports as...

  4. Call Centre

    North London | Up to £32,000 per annum | From Alfa Media Ltd

    Call Centre Agent London NW10 £ 32,000 OTE Monday to Friday 09:00 - 17:00  excluding public holidays Paid Weekly  - Every Tuesday We are an established European Business... of businesses are already advertising. The difference between us and everyone else is we guarantee the front page of Google using Keywords we recommend. Our best call centre staff are earning £ 1,000 ... clicking the link below, we love to hear from you to discuss further your career. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61212721 ...

  5. Call Centre Manager

    Leeds | Competative | From Baker Harding

    We have an exciting opportunity for an experienced Call Centre Manager to join a forward thinking business, based in Leeds, offering innovative services to the property market. Reporting to the... Managing Director and working as an integral part of the Operational team, you will be responsible for the management of the Call Centre to deliver operational and strategic goals and maximise ... : Monitor the Call Centres performance in relation to the budget and take necessary steps to maintain the agreed level of profitability Provide input into strategic discussions re future growth ... and development of the Call Centre in order to achieve set targets, meet prescribed service standards/levels and regulatory requirements Maintain close control over attrition and recruitment Devise...

  6. *Call Centre

    Redhill, Surrey | £18000 - £18500 per annum | From Office Angels

    Office Angels Crawley are looking for Call Centre Advisors to work for their successful clients in Redhill. We are looking for ambitious Customer Service Executive who:- * Deliver a high level... & Ireland is an Equal Opportunities Employer. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61179339 ...

  7. Call Centre Agents

    Loughton | £15000 - £16000 per annum | From Recruitment Genius

    We are currently looking for Call Centre Agents. You will be required to have great customer service and communication skills, being extremely organised with a strong eye for detail. We are also... term needs. To apply, please include your covering letter within your CV explaining why you are suitable for the role. Keywords: Call Centre, Customer Service, Customer Support, Finance...

  8. Call Centre

    Wellingborough | | From Resourcing Plus

    As a Telemarketing operator you are expected too work to tight deadlines in a very targeted environment. You will be cold calling business customers to gather information on the phone about... 5pm = 35hours per week This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61348718 ...

  9. Call Centre Manager

    St. Helens | Competitive | From 360 Resourcing Solutions Ltd

    Call Centre Manager - highly competitive commission structure & unparalleled career progression, St Helens, WA9, Easy access from M62. Are you someone with sales management experience, managing... you have experience of training and developing sales people? Does being a Call Centre Manager for the largest advertising sales company in the UK excite you. Over the past 5 years 360 Resourcing ... and have won 3 recruiter awards. We are looking to continue this phenomenal growth throughout 2015 and are looking for a Call Centre Manager to head up our media sales team. The ideal candidate for the Call Centre Manager role will be: - A leader from the front. - An inspirational manager with experience of managing teams of telesales teams. - Driven by the success of your team. - An expert in...

  10. Telesales Call Centre B2B

    Sheffield | £18k - 30k per year + OTE | From call centre connect

    An exciting opportunity to join a very successful and award winning company, as part of their newly established outbound B2B telesales team at this exciting business operating from their call... centre based in Sheffield. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to potential customers, converting call centre sales leads and exceeding ... telesales executives have the following skills & attributes: B2B or B2C outbound telesales experience Experience gained within the call centre industry, however not essential Articulate ... Full training and development Monday - Friday business hours (NO WEEKENDS) This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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