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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job61540170 ...

  2. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From Call Centre Connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support ... enthusiastic, knowledgeable and professional sales support team are responsible for booking appointments with doctor's surgeries to receive an online presentation by one of the company's field sales representatives. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to medical professionals and converting those calls into...

  3. Call Centre Operatives

    Norwich | £14k - 15k per year | From i4 Recruitment Account

    Call Centre Operatives We are looking for Call Centre Operatives based at our Norwich HQ, we will also consider offering positions with a full-time 1 or 2 year apprenticeship programme for suitable... applicants. Salary range £14K to £15K plus commission depending on age and experience (or wage rate applicable if apprenticeship) We specialise in the installation and servicing of all gas appliances, boilers and central heating systems for domestic property owners and landlords.  The role involves working as part of a small but dynamic call centre team handling incoming calls, processing orders and scheduling work in engineers’ diaries. It is a busy and fast moving role requiring polite and efficient dealing with customers on the telephone and accurate entry of data into the computer...

  4. Call Centre

    East Midlands | £7.34 per Hour | From BROOK STREET BUREAU - Coventry

    New Business Customer Service/Sales Advisor Coventry/Nuneaton Maternity Cover - 9 months minimum £7.34ph ASAP I am looking for a someone with good customer service and sales background for one of... the UK. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61581250 ...

  5. Call Centre Manager

    Manchester | - £2k-£2k | From Right Click Recruitment Ltd

    Call Centre Manager Manchester 35,000 + 1,500-2,000 per month bonus = Genuine 53-60k OTE Attitude is contagious. Is yours worth catching? We are working exclusively with a well established... business in Manchester to recruit an experienced Call Centre Manager for one of their call centres a blended inbound and outbound operation of approximately 80 seats. This is an excellent opportunity to join the management team of a dynamic, forward thinking business and have a direct impact on the performance of one of their core operations. The call centre is predominantly sales driven but ... the CCM level then we encourage you to apply online in strictest confidence. We will be in contact with all applicants. Right-click are specialists in call centre recruitment. For the purposes of this...

  6. Call Centre Advisor

    Bolton | £16k - 18k per year | From 360 - Integrated Dental Holdings Limited

    We have an exciting opportunity for a Call Centre Advisor to join our team based in Bolton. The role is a full time, permanent position offering a salary of £16,000 - £18,000. IDH Group is the UK’s... forward in Dental Care - sharing standards, clinical excellence, increased employee opportunities and better training for all of our dentists Call Centre Advisor – Role Purpose Support & assist Operations in the provision of reactive maintenance in order to maintain/develop the building fabric of the estate. Support & assist Regional Surveyors to ensure company standards are achieved Call Centre ... of H & S related recommendations as necessary via regional surveyors To apply to join our team as a Call Centre Advisor please click ‘Apply’ below. ...

  7. Call Centre Manager

    St. Helens | Competitive | From 360 Resourcing Solutions Ltd

    Call Centre Manager - highly competitive commission structure & unparalleled career progression, St Helens, WA9, Easy access from M62. Are you someone with sales management experience, managing... you have experience of training and developing sales people? Does being a Call Centre Manager for the largest advertising sales company in the UK excite you. Over the past 5 years 360 Resourcing ... and have won 3 recruiter awards. We are looking to continue this phenomenal growth throughout 2015 and are looking for a Call Centre Manager to head up our media sales team. The ideal candidate for the Call Centre Manager role will be: - A leader from the front. - An inspirational manager with experience of managing teams of telesales teams. - Driven by the success of your team. - An expert in...

  8. Telesales Call Centre B2B

    Sheffield | £18k - 30k per year + OTE | From call centre connect

    An exciting opportunity to join a very successful and award winning company, as part of their newly established outbound B2B telesales team at this exciting business operating from their call... centre based in Sheffield. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to potential customers, converting call centre sales leads and exceeding ... telesales executives have the following skills & attributes: B2B or B2C outbound telesales experience Experience gained within the call centre industry, however not essential Articulate ... Full training and development Monday - Friday business hours (NO WEEKENDS) This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those...

  9. Telesales Call Centre B2B

    Sheffield | £18k - 30k per year + OTE | From Call Centre Connect

    An exciting opportunity to join a very successful and award winning company, as part of their newly established outbound B2B telesales team at this exciting business operating from their call centre... based in Sheffield. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to potential customers, converting call centre sales leads and exceeding ... successful outbound telesales executives have the following skills & attributes: * B2B or B2C outbound telesales experience * Experience gained within the call centre industry, however not ... £30,000 achievable * Excellent company benefits * Full training and development * Monday - Friday business hours (NO WEEKENDS) This vacancy is being advertised by Call Centre Connect. The services...

  10. Call Centre Coach

    Wembley, Middlesex | £10.00 per annum | From BROOK STREET BUREAU - Harrow

    Are you a Call Centre Coach with a proven track record of Training, Developing and coaching new and existing Call Centre Agents? Due to the rapid growth of our clients outsourced call centre, we... weekends occasionally. The Call Centre Coach will be expected to work with the Head of Training and Quality to train and coach new and existing campaigns for both Inbound and Outbound Call Centre. Help create consistent and developed training programs to be utilised throughout the Call Centre. Be part of Assessment Centres and interview processes for future employees where relevant.Help conduct reviews with Call Centre management The position will be a Temp to Perm position starting at £10 per hour with a review after 3 months. Permanent salary will be discussed on application. So if this sounds...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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