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Call Centre Jobs

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  1. Telesales / Call Centre / Business Development

    Milton Keynes | - £15k-£25k | From Retail Merchant Services

    Fantastic Call Centre opportunities in Milton Keynes. Established in 2007, Retail Merchant Services is the fastest growing and largest independent Chip & Pin provider in the UK. We're... not your average company so we're not looking for your average employee.  We are looking for people who are driven and enthusiastic to join our Central Milton Keynes Call Centre in a fantastic business development sales role. If you are a strong communicator, hungry for success and want to kick start your career in sales with the opportunity to determine how much you earn then ... Merchant Services is an equal opportunities employer. This job was originally posted as ...

  2. Call Centre

    Lincoln | £14k - 18k per year | From Interaction - York

    Call Centre Staff Required We are currently recruiting for a number of fantastic opportunities to work within a number of highly successful Contact Centres within the Lincoln area. We have both... role within the call centre environment then please don’t hesitate to apply now. **Please be aware that due to the volume of applications we receive, we are only able to contact short listed ... /JobSeeking/Call-Centre_job62395590 ...

  3. Call Centre

    Lincoln | £14000 - £18000/annum | From Interaction Recruitment

    Call Centre Staff Required We are currently recruiting for a number of fantastic opportunities to work within a number of highly successful Contact Centres within the Lincoln area. We have both... and challenging role within the call centre environment then please don’t hesitate to apply now. **Please be aware that due to the volume of applications we receive, we are only able to...

  4. Call Centre Agent

    Sheffield | uncapped bonus | From Search Consultancy

    Call Centre Agent IMMEDIATE STARTS! Permanent - 35 hours per week 7 - 8 per hour plus uncapped bonus Our client are recruiting for Call Centre Agent to work in their exciting call centre... based in Sheffield for the UK's leading telecoms company. We are looking for Call Centre Agent that are full of energy who are looking to grow or kick start a career in sales. As a Call Centre ... company As a Call Centre Agent you will be: * Taking making outbound calls to existing customer * Providing outstanding customer service * Discussing peoples current packages * Upselling additional products * Building rapport with customers * Achieving targets and deadlines Previous call centre experience would be an advantage, but not essential. For more information or to apply...

  5. Call Centre Operatives

    Exeter, Devon | 24999 | From Protemp Staffing Ltd

    I am seeking a number of career minded individuals that are looking for a permanent job role in the sales and marketing sector. I am not looking for job hoppers, but people who take sales and......

  6. Call Centre Staff Required

    Leeds | above minimum wage + BONUSES + INCENTIVES | From 360 Resourcing Solutions Ltd

    CALL CENTRE STAFF REQUIRED FULL AND PART TIME ROLES AVAILABLE IN A CONTINUALLY GROWING BUSINESS NO EXPERIENCE REQUIRED - APPLICANTS MUST BE WELL SPOKEN, HAVE A POSITIVE ATTITUDE AND A GREAT... TELEPHONE MANNER. - Central location - Hours to suit - Basic weekly pay + Bonuses + Incentives on target earnings of £10 to £15 per hour Our client is looking for a team of fresh, bright and engaging applicants to start straight away in a busy call centre. The role involves calling up potential clients to book an appointment and also re book existing clients in for an appointment. Informal interview in a busy but fun environment! ‘NO PRESSURE’ TWO WEEK PAID TRIAL FOR SUCCESSFUL APPLICANTS If you would like to be considered for the CALL CENTRE STAFF role please click ‘APPLY’ below. ...

  7. Call Centre Team Leader

    Norwich | Market related | From i4 Recruitment Account

    Call Centre Team Leader Norwich Competitive Salary Call Centre Team Leader – Role Overview: The purpose of the role is to manage and drive a customer focussed team. You’ll put your supervisory... and organisational skills to great use by managing Advisors to improve their individual performance while ensuring excellence, satisfaction and integrity is delivered at every stage with the aim of building long-term relationships with our customers. Call Centre Team Leader - Principal Tasks of Job: • Achieve and improve on personal and departmental KPI’s (Key Performance Indicators ... : • Minimum of 1 years experience of working within a Call Centre environment. • Experience of working within a target orientated environment. • Minimum of 1 year’s customer service experience (written...

  8. Call Centre / Websales Executive

    London Sw | £17000 per annum | From Recruitment Genius

    17,000 plus bonus An exciting opportunity to join a very successful and professional outbound and inbound sales support team within a telecommunication company based at Fulham. - Answer... inbound calls including transferred sales leads and calls from current and potential customers as well as assist customers who have specific inquiries - Build customer's interest in the services and products offered by the company - Follow up the calls of the customers with clerical duties which includes filling up paperwork, doing checks on credit references - Update the existing databases with changes and the status of each customer/prospective customer - Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application and close deals...

  9. Call Centre Professional

    Norwich | £16k - 19k per year | From i4 Recruitment Account

    Call Centre Professional Norwich Salary 16 to 19k per annum We have immediate opportunities for proven Call Centre professionals to join our customer service team. Salary range will be 16K to... 19K dependent on experience. We are a very fast growing Gas Services Company based in Norwich with branches in Cambridge and London and we are looking to recruit proven call centre professionals into our expanding call centre to deliver exceptional customer service. The job role involves dealing with customers on the telephone via both inbound and outbound calls. As is normal in call centres, call volumes fluctuate but can be high across a broad spectrum of calls and a calm and professional manner will be required at all times. Some sales experience is desirable but not essential...

  10. Call Centre Staff

    Cardiff | Competitive | From 360 Resourcing Solutions Ltd

    Call Centre Staff Are you looking for an immediate interview? Are you ready to work immediately? Due to expansion our client wants to start interviews straight away so if you apply you could be... in your interview within then next week. Full and part time to suit all needs, Students and Gradates welcome. Our client isn’t looking for experience, they are looking for fresh new faces who can handle a phone call meaning they are: Polite with a great attitude to work Can speak clearly on the phone and have a great personality Punctual Can do attitude to work Can adapt to situations They offer the Call Centre Staff : Hours to suit Basic rate payable + bonuses+ incentives They will provide full training! To apply to join the team as one of their Call Centre...

  11. Call Centre Administrator

    Leeds | £15k - 18k per year | From Anderson Wright Consulting Ltd

    Call Centre Administrator – Leeds, £15k per annum (Rising to £18k after 12 weeks), 20 Days Holiday + Bank Holidays (Pro Rata). TEMPORARY POSITION FOR 3 MONTHS WITH A POTENTIAL OF LEADING TO... PERMANENT. We are currently recruiting for a Call Centre Administrator to join an onsite team in Leeds. You will have the ability to prioritise and organise your own workload whilst providing excellent customer service at all times. As the Call Centre Administrator you will be: Scheduling engineers to maximise their efficiencies Ordering stock as required for engineer jobs Producing ... Working towards agreed SLA and KPIs General administration duties The successful  Call Centre  Administrator will have: Excellent communication skills both verbal and written. Well organised...

  12. Team Managers (Call Centre Outbound Sales)

    Stockport | up to £32,000 OTE plus benefits | From Resourcing Plus

    Role duties: Leads the team, is the main driver to achieve target and hit SLA/KPIs Constantly improves their own and teams' performance - lifts the performance of the team through effective... within the Call Centre and/or Contact Centre sectors over the last 5 years Applicants should have managed teams of minimum 10+ staff via Outbound Sales Campaigns and have a proven track record of delivering against KPIs/SLAs/Sales targets within Call Centre and/or Contact Centre sectors Demonstrable Staff/People Development experience Has excellent Communication and Interpersonal Skills with ... . This job was originally posted as ...

  13. Call Centre Staff Urgently Required

    Liverpool | BASIC WEEKLY PAY + BONUSES + INCENTIVES | From 360 Resourcing Solutions Ltd


  14. Call Centre - Telesales - Outbound Calls

    Crawley | £17K plus benefits + Free parking | From LLOYD RECRUITMENT SERVICES LIMITED

    Do you have a background in call centre environments and strong customer service experience? We have a great opportunity to work for a very well established and reputable company based in... Crawley, West Sussex, within their busy Contact Centre. Candidates must have contact centre, outbound telesales, customer service experience. Hours 8.30am - 5.30pm - Monday to Friday - free parking Salary - basic £17K plus commission We are looking for professional and competent customer focused candidates for a fantastic client in Crawley, West Sussex. You will need to have call centre experience, worked in an office based customer service environment before and have first class customer service skills. You will possess excellent communication skills both verbal and written...

  15. Call Centre Agent

    Portsmouth | £7 - £8/hour | From Workshop Recruitment

    Call Centre Agent On Going Temporary Contract Portsmouth Immediate Start Our client based in Portsmouth requires Call Centre Agent, campaign will involve making out bound calls gathering... information from customers’ regarding their health insurance. Previous experience in a call centre is essential ...

  16. Call centre agents

    Glasgow | Unspecified | From Entu

    Energy hypermarket is Scotland's largest green energy companies, due to the expansion we are now recruiting call centre agents for our call centre in Cambuslang. We offer weekly pay with bonuses... on top, flexible working hours  and access to the company gym for the keep fit enthusiast. If you would like to be part of our friendly team and work in our lively call centre please contact Helen on 07901704353 for a guaranteed interview. This job was originally posted as ...

  17. Call Centre Agent

    Milton Keynes | £15.6k per year | From RecruitX

    An exciting opportunity has arisen for a number of Call Centre Agents based in Milton Keynes to join a Facilities Management Company within the busy call centre dealing with maintenance issues... from our client stores. As a Call Centre Agent your duties will include: Incoming calls from Clients reporting new maintenance faults. Incoming calls from Clients chasing outstanding/current ... the reported issues are resolved as soon as possible. An ideal Call Centre Agent will hold the following skills and experiences: Ideally, you will have worked within a busy call centre or customer ... contact us ASAP with your CV.  This job was originally posted as ...

  18. Call Centre Operative

    Northampton | From £7 to £8 per hour Dependant on experience. | From Prime Time Recruitment

    Call Centre Operative £7.00+ Dependant on experience. Immediate Start Temp to Perm The opportunity has arisen for a number call centre operatives at a fast growing business local to... Northampton. Experience is beneficial but not essential. Good communication skills and telephone manner are paramount. This role will require IT literacy. Shifts are on a rotational basis 07.00 - 16.00 08.00 - 17.00 09.00 - 18.00 11.00 - 20.00 You will also be expected to work 1 in 4 Saturdays. If you enjoy speaking to people, are customer focused and have the drive and desire to thrive in a busy call centre environment then please apply now.  This job was originally posted as ...

  19. Head of Call Centre Operations

    North West London | - £75k-£100k | From MVF Global

    Head of Call Centre Operations MVF is one of the UK's leading tech companies. We are an exciting and diverse business which works across a range of consumer and B2B industries so can offers... named the UK's fastest growing tech company by the Sunday Times Tech Track, and won a Queen's Award for Enterprise. Responsibilities of Head of Call Centre Operations: The Call Centre is one of MVF's largest profit centres. This role is a high level and strategic role, working closely with the directors to ensure that our call centre is operating at optimum potential, taking the call centre to the next level. Optimising and reporting on KPIs Implimenting training and coaching strategy Growth and expansion of the call centre Hiring and scheduling strategy Qualifications of Head...

  20. Call Centre Advisors

    Kingston Upon Hull | Neg | From Kingston Communications

    Do you want to be part of a "Top 50 Call Centre"? Here at KC Contact Centres we are currently recruiting Call Centre Advisors for our inbound and outbound campaigns. We are looking for... candidates with strong communication skills, a good telephone manner and the ability to build rapport with customers. All training is provided so no call centre experience necessary. Full and part time hours available Competitive salary and benefits Please note, the recruitment process for this role will include online testing, video interviewing and an assessment centre. KCOM Group is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds. ...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.