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Call Centre Jobs

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  1. Call Centre Operatives

    Norwich | £14k - 15k per year | From i4 Recruitment Account

    Call Centre Operatives We are looking for Call Centre Operatives based at our Norwich HQ, salary range £14K to £15K plus commission depending on age and experience (or wage rate applicable if... apprenticeship) We specialise in the installation and servicing of all gas appliances, boilers and central heating systems for domestic property owners and landlords.  The role involves working as part of a small but dynamic call centre team handling incoming calls, processing orders and scheduling work in engineers’ diaries. It is a busy and fast moving role requiring polite and efficient helping of customers on the telephone and accurate entry of data into the computer system. The role would suit applicants with strong customer service and sales skills and full training will be provided...

  2. Call Centre Agents

    Leeds | Competitive With Benefits and Bonus | From Prestige Recruitment

    Prestige Recruitment Specialists Description Prestige Recruitment Specialists are recruiting for Call Centre Agents based in central Leeds both part time and full time opportunities are......

  3. Call Centre Agent

    Stockport | National minimum wage | From XTP International

    Did you leave school with little or no qualifications? The successful candidates will have a career progression opportunity along with sufficient training and development and the chance to enhance... their skills in a fun and lively environment. In return you should be self-motivated, have a clear and confident telephone manner and excellent listening skills, and be professional, outgoing, confident and friendly. Duties will include: Making outbound calls Work to set monthly targets Working within a team and a fast paced environment Build up client rapport Updating relevant information on the systems Working hours are Monday Friday 8.30am 5pm Wage: National minimum wage for age. Your training will be carried out over a period of 12 months with a team of sector competent...

  4. Call Centre Operator

    Chelmsford | £15,000 p.a | From Print Upsell L X-Post

    Call Centre Operators Chelmsford Can you deliver the highest level of customer service? IRN are looking for enthusiastic and confident team players to join their dynamic and expanding Contact... Centre. Previous contact centre work & customer service skills are desirable but not essential as training will be provided. You will need to be computer literate and adaptable to new processes as the Contact Centre evolves, so if you have what it takes email us at: recruitment@dws-bodyworks.co.uk Or call: 01245235892 Starting Salary will be £15,000 p.a. rising to £15,500 p.a. following a successful probation period. Working Monday to Friday in between hours of 8am to 8pm on a shift pattern, with 1 in 2 Saturdays ...

  5. Call Centre Advisor

    Bolton | £18.5k per year | From 360 - Integrated Dental Holdings Limited

    We have an exciting opportunity for a Call Centre Advisor to join our team based in Bolton. The role is a full time, permanent position offering a salary of £18,500. Call Centre Advisor – Role... standards are achieved Salary : £18,500 Call Centre Advisor – Key Responsibilities This role would suit a graduate of any discipline especially from the property / technical background. General - Assist in the provision of reactive property and equipment maintenance to the organisation - Minimise surgery downtime – absolute priority - Receiving initial call from site/ triaging & agreeing ... a Call Centre Advisor please click ‘Apply’ below. ...

  6. Call Centre Agents

    Leeds | £10,404.00 rising to £13,005.00 | From Prestige Recruitment

    Prestige Recruitment  Leeds Prestige Recruitment Specialists are currently recruiting a number of Part Time Call Centre staff for a large Leeds contact centre. Our client offers a good starting......

  7. Call Centre Agents

    Throughout West Yorkshire | £10,404.00 rising to £13,005.00 | From Prestige Recruitment

    Prestige Recruitment  Leeds Prestige Recruitment Specialists are currently recruiting a number of Part Time Call Centre staff for a large Leeds contact centre. Our client offers a good starting......

  8. B2B Outbound Telesales Call Centre

    Nottingham | Salary £17,500 OTE £35,000 (Uncapped) | From Call Centre Connect

    Join this award winning company who are expanding their modern call centre based in Nottingham due to its success and are looking for confident and resilient outbound telesales professionals to join... (uncapped) * Monday - Friday, 8:30am to 5:30pm * No Weekends! * Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. ... a growing team of telesales executives. You'll be making business to business outbound calls via a dialler with the aim of generating appointments for the field sales team. The product is...

  9. B2B Inbound Telesales Call Centre

    Nottingham | Salary £17,500 OTE £35,000 (Uncapped) | From Call Centre Connect

    Join this award winning company who are expanding their modern call centre based in Nottingham due to its success and are looking for confident and resilient inbound telesales professionals to join... (uncapped) * Monday - Friday, 8:30am to 5:30pm * No Weekends! * Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. ...

  10. Part Time Call Centre Advisor

    Sheffield | Competitive | From Search Consultancy

    Part Time Call Centre Advisors 7+ per hour Full training given Various shifts available - days/nights Flexible working hours We are looking for call centre advisors to work in our state of... the art exciting call centre in Sheffield!! Our client are a well established large company throughout the UK. As a call centre advisor you will be working as part of a friendly team, taking a large amount of inbound calls, accurately inputting data, amending data and providing outstanding customer service. As a call centre advisor you will get: * Brand new building and facilities * Free parking * Regular incentives to work towards * A fun friendly working environment A s a call centre advisor you must be able to: * Demonstrate attention to detail * Manage a busy workload...

  11. Part Time Call Centre Advisor

    Sheffield | Competitive | From Search Consultancy

    Part Time Call Centre Advisors 7+ per hour Full training given Various shifts available - days/nights Flexible working hours We are looking for call centre advisors to work in our state of... the art exciting call centre in Sheffield!! Our client are a well established large company throughout the UK. As a call centre advisor you will be working as part of a friendly team, taking a large amount of inbound calls, accurately inputting data, amending data and providing outstanding customer service. As a call centre advisor you will get: * Brand new building and facilities * Free parking * Regular incentives to work towards * A fun friendly working environment As a call centre advisor you must be able to: * Demonstrate attention to detail * Manage a busy workload...

  12. Inbound Call Centre Agent

    Sheffield | Competitive | From Search Consultancy

    Inbound Call Centre Agent Our client are looking for inbound call centre agents to join there growing team in Sheffield. As an inbound call centre agent, you will be friendly and well spoken. We... are looking for inbound call centre agents that are punctual, reliable and flexible. As an inbound call centre agent you will get: * 6.50 per hour * Alternative shift patterns * Free Parking * Company benefits * Available overtime * Friendly working environment As an inbound call centre agent you will be: * Handling large amounts of inbound calls * Inputting data onto a specialised system * Providing excellent customer service To apply please send you CV to Sarah Wells at sarah.wells@search.co.uk. ...

  13. Part Time Call Centre Advisor

    Sheffield | Competitive | From Search Consultancy

    Part Time Call Centre Advisors 7+ per hour Full training given Various shifts available - 16/21/23 hour shifts - plus compulsory overtime Flexible working hours We are looking for call... centre advisors to work in our state of the art exciting call centre in Sheffield!! Our client are a well established large company throughout the UK. As a call centre advisor you will be working as part of a friendly team, taking a large amount of inbound calls, accurately inputting data, amending data and providing outstanding customer service. As a call centre advisor you will get: * Brand new building and facilities * Free parking * Regular incentives to work towards * A fun friendly working environment As a call centre advisor you must be able to: * Demonstrate attention...

  14. Call Centre Operators

    Wigan | £15k per year | From 360 - Chapelhouse

    Call Centre Operators Experienced Call Centre Operators. Part Time – Permanent. Monday – Friday 2pm -7pm (25 hours) per week. A starting salary of £15000 per annum (pro rata).... and further expansion, we are now offering an exciting opportunity for an enthusiastic, professional and experienced Call Centre Operators to join our new call centre in Wallgate, Wigan on a Part Time basis. We rely on our call centre and valued Call Centre Operatorsto make outbound calls to new and existing customers booking servicing and repair work as well as using a strong database to make telesales ... you are interested in joining a professional friendly team, and would like to submit your CV for this exciting Experienced Call Centre Operators (Part Time) opportunity, please click ‘Apply&rsquo...

  15. Call Centre Operators

    Salford | £15k per year | From Chapelhouse

    Call Centre Operators Experienced Call Centre Operators. Part Time - Permanent. Monday - Friday 2pm -7pm (25 hours) per week. A starting salary of £15000 per annum (pro rata). Wigan. Chapel..., we are now offering an exciting opportunity for an enthusiastic, professional and experienced Call Centre Operators to join our new call centre in Wallgate, Wigan on a Part Time basis. We rely on our call centre and valued Call Centre Operatorsto make outbound calls to new and existing customers booking servicing and repair work as well as using a strong database to make telesales calls to ... you are interested in joining a professional friendly team, and would like to submit your CV for this exciting Experienced Call Centre Operators (Part Time) opportunity, please click 'Apply&apos...

  16. Call Centre Agent

    Bournemouth | £9.38 per hour | From Blue Arrow - Southampton

    Call Centre & Administration Agent Temporary (3+ months initially; good prospects for ongoing work) 9,38£ per Hour, Monday to Friday, 09:00-17:00 Life Insurance, Pensions &  Financial Services,... excellent working environment, subsidised restaurant, prospects for career progression. Based in Bournemouth City Centre, close to bus/train station This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job61963331 ...

  17. Call Centre Agents

    Manchester | From £17,500 to £18,000 per annum | From SF Group

    Our client based in Manchester City Centre require a number of Call Centre Agents. The role of a Contact centre agent is to find and contact new customers via tele phone and email to discuss the... leading products and services they provide. Working in the Outbound Sales Call and Contact Centre, you will possess excellent customer service and communication skills both written and on the phone. You will have a real drive to achieve sales while working to targets and a drive to earn realistic commission within a lively Call and Contact Centre. Proven sales and customer service experience is ... for immediate consideration and interview. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agents_job62001122 ...

  18. Call Centre Advisor

    Corby | £14-20K Per Annum | From FlexPlus

    An exciting opportunity has arisen for an experienced Call Centre Advisor to work in our busy Group Service Booking Call Centre. In return you will receive a competitive negotiable salary, onsite... position will be based at our Corby site. The main duties of the Call Centre Advisor include: Answering all incoming service booking calls for the whole group Booking vehicles in for service, MOT and Warranty work Calculating prices and providing quotations General ad hoc administration duties The essential qualities of the Call Centre Advisor include: Excellent communication ... Manufacturers but experience with other manufacturers will be considered) To be suitable for this role you will ideally have experience of the motor trade but must have experience of a call centre or busy...

  19. Call Centre Agents

    Worksop | From £13,000 to £25,000 per annum OTE | From 247 Staff Ltd

    Excellent Call Centre Role. Do you love speaking to new people? Hitting your targets and earning commission? Promoting your company in a friendly way and leaving a lasting positive impression on... customers? If you have experience of working in a call centre, customer services or sales role - great! However, this isn't a deal breaker if you're willing to work hard and smart.  But you will need to be: ·Outgoing ·Driven ·Resilient ·Hardworking · Adaptable to change uncapped commission! Full time! This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agents_job61976344 ...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.