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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job61786923 ...

  2. Call Centre Operatives

    Nottingham | £6.50 - 6.50 per hour + Onsite Parking | From Thorn Baker

    ***CALLING ALL CALL CENTRE AGENTS*** My Client is looking for 15 Call Centre Operatives to joining their busy Campaign in their offices in Annesley Nottingham. You will be required to start on... Friday 6th March for training to commecen commence employment on the 9th March for 7 weeks. Monday 9th February - Training Hours of work will be between 9am and 5pm Monday to Friday with Parking. Duties will include: Answering inbound calls Taking orders Processing Credit/Debit card payments Inputting correct Data onto the system We are looking for people from a strong customer service backgorund and you must be IT literate for this temporary contract. If you have the experience we require please apply today. ...

  3. Call Centre Operatives

    Mansfield | £6.50 - 6.50 per hour | From Thorn Baker

    ***CALLING ALL CALL CENTRE AGENTS*** My Client is looking for 15 Call Centre Operatives to joining their busy Campaign in their offices in Annesley Nottingham. You will be required to start on... Friday 6th March for training to commecen commence employment on the 9th March for 7 weeks. Monday 9th February - Training Hours of work will be between 9am and 5pm Monday to Friday with Parking. Duties will include: Answering inbound calls Taking orders Processing Credit/Debit card payments Inputting correct Data onto the system We are looking for people from a strong customer service backgorund and you must be IT literate for this temporary contract. If you have the experience we require please apply today. ...

  4. Call Centre

    Fleet, Hampshire | £16000 - £18000 per annum + Un capped commission | From BROOK STREET BUREAU - Woking

    Do you have telesales or Estate Agency experience? Are you target driven and sales minded? Looking for a new role in a call centre environment? My Fleet based client is looking for the perfect... candidate to join their expanding Estate Agency. The role involves selling in an outbound call centre. This is an Estate Agency role so some weekends will be required. This is an exciting opportunity if you would like to get into the estate agency business or wish to further your career. Salary: £16,000 - £18,000 Plus uncapped commission. OTE of £25,000 - £28,000. Hours: Full time hours on a shift basis. Some weekends may be required. If this sounds like you then APPLY NOW!!! This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61874263 ...

  5. Call Centre Agent

    Dartford | Competitive | From Recruitment Genius

    The fastest growing renewable energy specialists are looking for telesales advisers and team leaders. They are currently expanding their outbound call centre and looking for highly motivated......

  6. Call Centre Staff

    Ammanford | £16,000 per annun | From Print Upsell L X-Post

    Call Centre Staff Required We are a large manufacturing company based Nr Ammanford. Due to recent expansion, now require 6, smart and confident individuals to work within their busy business to... business Call Centre operation. Duties will include; " Answering inbound phone/email enquiries " Dealing with quotations and orders from existing customers " Process brochure requests. " Follow-up existing customers quotes and orders ensuring that all details are as required. Hours of work; Monday to Friday 8.30am - 5pm Basic Salary £16,000 per annun, plus bonuses and commission. If you are enthusiastic and hard-working with excellent telephone skills, then please send your CV to capelsite@gmail.com or call Les or Julian 01269 845546 to arrange an interview ...

  7. Call Centre Manager

    St. Helens | Competitive | From 360 Resourcing Solutions Ltd

    Call Centre Manager - highly competitive commission structure & unparalleled career progression, St Helens, WA9, Easy access from M62. Are you someone with sales management experience, managing... you have experience of training and developing sales people? Does being a Call Centre Manager for the largest advertising sales company in the UK excite you. Over the past 5 years 360 Resourcing ... and have won 3 recruiter awards. We are looking to continue this phenomenal growth throughout 2015 and are looking for a Call Centre Manager to head up our media sales team. The ideal candidate for the Call Centre Manager role will be: - A leader from the front. - An inspirational manager with experience of managing teams of telesales teams. - Driven by the success of your team. - An expert in...

  8. Telesales Call Centre B2B

    Sheffield | £18k - 30k per year + OTE | From Call Centre Connect

    An exciting opportunity to join a very successful and award winning company, as part of their newly established outbound B2B telesales team at this exciting business operating from their call centre... based in Sheffield. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to potential customers, converting call centre sales leads and exceeding ... successful outbound telesales executives have the following skills & attributes: * B2B or B2C outbound telesales experience * Experience gained within the call centre industry, however not ... £30,000 achievable * Excellent company benefits * Full training and development * Monday - Friday business hours (NO WEEKENDS) This vacancy is being advertised by Call Centre Connect. The services...

  9. Telesales Call Centre B2B

    Sheffield | £18k - 30k per year + OTE | From Call Centre Connect

    An exciting opportunity to join a very successful and award winning company, as part of their newly established outbound B2B telesales team at this exciting business operating from their call centre... based in Sheffield. You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to potential customers, converting call centre sales leads and exceeding ... successful outbound telesales executives have the following skills & attributes: * B2B or B2C outbound telesales experience * Experience gained within the call centre industry, however not ... £30,000 achievable * Excellent company benefits * Full training and development * Monday - Friday business hours (NO WEEKENDS) This vacancy is being advertised by Call Centre Connect. The services...

  10. Call Centre Sales – Your 1st Call Centre Job!

    Altrincham | £16,000 Basic + £300-800 per month bonus | From Right Click Recruitment Ltd

    Call Centre Sales Your 1 st Call Centre Job! 16,000 Basic + 300-800 per month bonus Altrincham If you are looking to get into call centre sales and are prepared to work hard, learn lots and... earn a really good basic salary and monthly bonus then we would like to speak to you. We are working closely with a very successful call centre in Altrincham that is looking to grow its team of Sales Advisors. As a Sales Advisor you will make calls to existing customers or warm sales enquiries generated on Facebook there is No Cold Calling required in this role. Call centre experience is not essential for this role - we are looking for confident, outgoing and enthusiastic individuals who genuinely want to work in a call centre and build a career in sales. The basic salary for this position...

  11. 10 Call Centre Staff required

    Liverpool | Basic rate payable + BONUSES + INCENTIVES | From 360 - K Confidential

    10 Call Centre Staff required for immediate start - Students Welcome! Call Centre Staff required for our fast growing call centre based in Liverpool!!!! Full Time/Permanent positions... available! We want candidates who are: - ARE Well spoken - HAVE A positive attitude - AND Great telephone skills We offer our Call Centre Staff: - Basic rate payable + BONUSES + INCENTIVES No experience necessary as we will provide full training! Positions available IMMEDIATELY for the right candidates!!! To apply to join our team as one of our Call Centre Staff please click ‘apply’ below ...

  12. Call Centre (Outbound)

    London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - Minimum 3 month contract with view to becoming... permanent. We are looking for call centre staff to work for a telephone fundraising company based in East London. No previous experience required. Flexible hours with both full time and part time call centre positions available. Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language, the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre...

  13. Call Centre Representative

    Peterborough | £7.44 per hour | From Blue Arrow - Peterborough

    My Peterborough based client is currently looking for a Call Centre Representative to join their busy contact centre. DUTIES -Receiving inbound calls -Dealing with customer queries -Offering... quality customer service -Responding to queries via email IDEAL CANDIDATE -Customer Service experience -Willing to learn -Ability to work under pressure -Positive attitude -Call centre experience is advantageous, but not essential We will welcome applicants from a retail/hospitality background For more information, please apply within This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Representative_job61775017 ...

  14. Call Centre Agent

    Peterborough | £6.52 - £7.60 per hour | From Blue Arrow - Peterborough

    CALL CENTRE AGENT - PETERBOROUGH Our Peterborough based client is recruiting for Call Centre Agents to join their busy inbound contact centre team. Your role would include: Handling inbound... calls Dealing with any customer queries Provide efficient customer service Process customer requests System upkeep The successful Call Centre Agent: Complaint handling experience Able to work well under pressure Self-Motivated Call Centre experience is preferred Knowledge of Pensions is desired Professional phone manner GCSE Maths & English - Grade C or Above (Certificates must be seen) For more information, please apply within This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job61839429 ...

  15. Call Centre Agent

    Milton Keynes | £14,560 - 15,600 per year | From RecruitX

    An exciting opportunity has arisen for a number of Call Centre Agents based in Milton Keynes to join a Facilities Management Company within the busy call centre dealing with maintenance issues... from our client stores. As a Call Centre Agent your duties will include: Incoming calls from Clients reporting new maintenance faults. Incoming calls from Clients chasing outstanding/current ... the reported issues are resolved as soon as possible. An ideal Call Centre Agent will hold the following skills and experiences: Ideally, you will have worked within a busy call centre or customer ... please contact us ASAP with your CV.  This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job61824706 ...

  16. Call Centre Agent

    Milton Keynes | £14,560 - 15,600 per year | From Recruitx Limited

    We are working on behalf of Maintenance Management Ltd to fill this vacancy. This position is based in Milton Keynes. Maintenance Management Ltd is a Milton Keynes based Facilities Management... Company who is currently looking to fill the roles of Call Centre Agents within the busy call centre dealing with maintenance issues from our client stores. As a Call Centre Agent your duties will include: * Incoming calls from Clients reporting new maintenance faults. * Incoming calls from Clients chasing outstanding/current maintenance calls. * Incoming calls from contractors to update ... possible. An ideal Call Centre Agent will hold the following skills and experiences: * Ideally, you will have worked within a busy call centre or customer service environment previously...

  17. Call Centre Sales Agent

    Birmingham | £18000 - £30000 per annum + excellent benefits | From eRecruit Solutions

    Call Centre Sales Agents are sought to join this energy company in Birmingham to outbound call prospective B2B clients and generate new business. The company are a leading commercial energy... consultancy who have 12 years' experience in this sector and manage energy for 20,000 customers from SME to large corporate businesses. TITLE: Call Centre Sales Agent LOCATION: Birmingham City Centre SALARY: 18k - 20k per annum, 30k OTE BENEFITS: Pension, Healthcare, Life Cover, Benefits The ideal Call Centre Sales Agent will possess: -1 year experience in call centre / telesales ... To succeed in this role as a Call Centre Sales Agent you will be expected to: -Contact new business clients by telephone -Identify sales opportunities and requirements -Sell, up-sell and cross...

  18. Call Centre Agent

    Cheadle, Cheshire | - £16k-£140k | From Get Recruited (UK) Ltd

    Call Centre Agents Permanent Positions to start ASAP Location: Cheadle Salary: £14,000 - £16,000 plus monthly commission A large call centre with a vibrant, sociable team... environment. Due to recent expansion, they are now in need of a new team of call centre agents in this role you will use a carefully constructed database to proactively call customers. The phone call will involve fact finding from the customer and understand the customer's needs. Experience within a call centre would be desirable although is not absolutely necessary as full training will be ... working within an independent expanding company. If you are interested in this position please apply now! This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre...

  19. Call Centre Supervisor

    North West London | - £25k-£30k | From Pollinate Recruitment

    My client have been running for just over 5 years, and in that time they have grown from 5 employees to over 200, with plans to hire an additional 100 people this financial year, there couldn't be... work. Job description of Call Centre Supervisor:  Acting as a support to the Call Centre Manager. Focusing on the day to day administrative duties within our Call Centre. You will be trust ... enjoys a fast paced environment within a lively social team.  Major duties and responsibilities of the Call Centre Supervisor:  Reporting any issues within the Centre to the Call Centre Manager Monitoring Telephone stats and call recordings Assisting with hiring and screening new starters Provide training and support to all new starters Supervise Call Centre staff in Managers absence...

  20. Call Centre Operative

    UK | £14.5k per year | From Interaction - Maidstone

    Call Centre Operative Ewell Surrey £14,500 Permanent Our well established and successful client based in Ewell, Surrey is currently recruiting for a Call Centre Operative - Property &... may reasonably be requested by the Call Centre Team Leader or Call Centre Manager The ideal candidate must have/be Experience of working in a busy and fast paced contact centre environment Dealing ... will be contacted within 48 hours. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Operative_job61862980 ... effective and efficient administrative operations. Hours for this position are Monday to Sunday - 5 days per week 8am to 5.30pm. Duties Obtain client information by answering telephone calls...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.