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Call Centre Jobs

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  1. Call Centre Staff

    Cardiff | Basic rate payable + bonuses | From 360 Resourcing Solutions Ltd

    Call Centre Staff required Are you a Student or a Graduate? Are you looking to start work now? No experience necessary as they will provide full training. Full and part time to suit all... needs! Our client is looking for candidates who are: - Well spoken - Have a positive attitude - Have Great telephone skills They offer their Call Centre Staff: - Hours to suit - Basic rate payable + bonuses+ incentives No experience necessary as we will provide full training! To apply to join their team as one of their Call Centre Staff please click ‘apply’ below ...

  2. Call Centre Manager

    London | £45k - 50k per year + £5k Bonus | From CALL CENTRE ASSOCIATES

    Overview I’m proud to be working with a forward thinking organisation that requires an experienced Call Centre Manager to manage multiple customer service teams. You will be responsible for... www.totaljobs.com/JobSeeking/Call-Centre-Manager_job62291303 ... relationships with third parties to ensure value is being added to the overall customer experience. Boxes to Tick • Proven experience managing and leading contact centre teams in an Outsourced Contact Centre environment is essential • Broad experience and expertise in Operational leadership and management roles with other customer centric organisations • Significant evidence of proven delivery...

  3. Call Centre Operatives

    Norwich | £14k - 15k per year | From i4 Recruitment Account

    Call Centre Operatives We are looking for Call Centre Operatives based at our Norwich HQ, salary range £14K to £15K plus commission depending on age and experience (or wage rate applicable if... apprenticeship) We specialise in the installation and servicing of all gas appliances, boilers and central heating systems for domestic property owners and landlords.  The role involves working as part of a small but dynamic call centre team handling incoming calls, processing orders and scheduling work in engineers’ diaries. It is a busy and fast moving role requiring polite and efficient helping of customers on the telephone and accurate entry of data into the computer system. The role would suit applicants with strong customer service and sales skills and full training will be provided...

  4. Call Centre Manager

    Salford | £35000 - £40000 per annum + 10% Bonus + Commission | From Right Click Recruitment Ltd

    Call Centre Manager 35,000 - 40,000 + 10% Bonus + Commission Swinton / Salford Attitude is contagious. Is YOURS worth catching? We are working closely with a very successful, rapidly... growing national brand that is looking for a highly capable Call Centre Manager to help drive and grow their customer service and sales operations. The call centre is based in their Manchester head ... of a small but growing call centre team, ensuring excellent customer service is delivered on each and every call and that all sales opportunities are taken. This is predominantly an inbound environment ... you will be an experienced Call Centre Manager or highly capable Team Leader ready to take the next step up. You will be extremely sales orientated but your experience must have been gained in an...

  5. Call Centre Agents

    Leeds | Competitive With Benefits and Bonus | From Prestige Recruitment

    Prestige Recruitment Specialists Description Prestige Recruitment Specialists are recruiting for Call Centre Agents based in central Leeds both part time and full time opportunities are......

  6. Call Centre Agent

    Stockport | National minimum wage | From XTP International

    Did you leave school with little or no qualifications? The successful candidates will have a career progression opportunity along with sufficient training and development and the chance to enhance... their skills in a fun and lively environment. In return you should be self-motivated, have a clear and confident telephone manner and excellent listening skills, and be professional, outgoing, confident and friendly. Duties will include: Making outbound calls Work to set monthly targets Working within a team and a fast paced environment Build up client rapport Updating relevant information on the systems Working hours are Monday Friday 8.30am 5pm Wage: National minimum wage for age. Your training will be carried out over a period of 12 months with a team of sector competent...

  7. Call Centre Manager

    Manchester | £35000 - £40000 per annum + 10% Bonus + Commission | From Right Click Recruitment Ltd

    Call Centre Manager 35,000 - 40,000 + 10% Bonus + Commission Swinton / Salford Attitude is contagious. Is YOURS worth catching? We are working closely with a very successful, rapidly... growing national brand that is looking for a highly capable Call Centre Manager to help drive and grow their customer service and sales operations. The call centre is based in their Manchester head ... of a small but growing call centre team, ensuring excellent customer service is delivered on each and every call and that all sales opportunities are taken. This is predominantly an inbound environment ... you will be an experienced Call Centre Manager or highly capable Team Leader ready to take the next step up. You will be extremely sales orientated but your experience must have been gained in an...

  8. Call centre staff

    Leeds | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  9. Call centre staff

    Pudsey | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  10. Call centre staff

    Brighouse | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  11. Call centre staff

    Dewsbury | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  12. Call centre staff

    Wetherby | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  13. Call centre staff

    Otley | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  14. Call centre staff

    Shipley | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  15. Call centre staff

    Castleford | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  16. Call centre staff

    Harrogate | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  17. Call centre staff

    Keighley | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  18. Call centre staff

    Wakefield | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  19. Call centre staff

    Barnsley | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

  20. Call centre staff

    Bradford | - £12k | From Blue-Link

    Blue-link is one of the biggest Home energy efficiency company's in the U.K. Since 2006 we have helped home-owners around the UK upgrade over 300,000 properties. We are rapidly expanding our solar......

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.