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Call Centre Jobs

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  1. Call Centre Agent (Inbound)

    Stirling | Starting Salary £15,600+ DEO | From The SmartList

    LOCATION: Stirling, Stirlingshire JOB TITLE: Contact Centre Representative (Inbound) SALARY & BENEFITS: Starting Salary £15,600+ DEO HOURS: Full time-Shifts rota Mon-Fri-occasional Sat... financial institutions. THE ROLE: Contact Centre Representative (Inbound)-Stirling, Stirlingshire Working within the Contact Centre you will be first point of contact for customers/clients dealing with a high volume of calls. We are looking for indivuals who can work a variety of shift patterns and comfortable speaking to our clients via telephone Role Responsibility- Contact Centre ... Candidate criteria:- Contact Centre Representative (Inbound)-Stirling, Stirlingshire * Previous experience within a call centre environment (essential) * Previous financial sector experience...

  2. Call Centre Agent (Inbound)

    Glasgow | Starting Salary £15,600+ DEO | From The SmartList

    LOCATION: Stirling, Stirlingshire JOB TITLE: Contact Centre Representative (Inbound) SALARY & BENEFITS: Starting Salary £15,600+ DEO HOURS: Full time-Shifts rota Mon-Fri-occasional Sat... financial institutions. THE ROLE: Contact Centre Representative (Inbound)-Stirling, Stirlingshire Working within the Contact Centre you will be first point of contact for customers/clients dealing with a high volume of calls. We are looking for indivuals who can work a variety of shift patterns and comfortable speaking to our clients via telephone Role Responsibility- Contact Centre ... Candidate criteria:- Contact Centre Representative (Inbound)-Stirling, Stirlingshire * Previous experience within a call centre environment (essential) * Previous financial sector experience...

  3. Call Centre Agent (Inbound)

    Falkirk | Starting Salary £15,600+ DEO | From The SmartList

    LOCATION: Stirling, Stirlingshire JOB TITLE: Contact Centre Representative (Inbound) SALARY & BENEFITS: Starting Salary £15,600+ DEO HOURS: Full time-Shifts rota Mon-Fri-occasional Sat... financial institutions. THE ROLE: Contact Centre Representative (Inbound)-Stirling, Stirlingshire Working within the Contact Centre you will be first point of contact for customers/clients dealing with a high volume of calls. We are looking for indivuals who can work a variety of shift patterns and comfortable speaking to our clients via telephone Role Responsibility- Contact Centre ... Candidate criteria:- Contact Centre Representative (Inbound)-Stirling, Stirlingshire * Previous experience within a call centre environment (essential) * Previous financial sector experience...

  4. Call Centre Agent(Inbound)

    Bannockburn | Starting Salary £15,600+ DEO | From The SmartList

    LOCATION: Stirling, Stirlingshire JOB TITLE: Contact Centre Representative (Inbound) SALARY & BENEFITS: Starting Salary £15,600+ DEO HOURS: Full time-Shifts rota Mon-Fri-occasional Sat... financial institutions. THE ROLE: Contact Centre Representative (Inbound)-Stirling, Stirlingshire Working within the Contact Centre you will be first point of contact for customers/clients dealing with a high volume of calls. We are looking for indivuals who can work a variety of shift patterns and comfortable speaking to our clients via telephone Role Responsibility- Contact Centre ... Candidate criteria:- Contact Centre Representative (Inbound)-Stirling, Stirlingshire * Previous experience within a call centre environment (essential) * Previous financial sector experience...

  5. Call Centre Operative

    Dudley | £7.00 p/h | From Cordant People

    Call Centre Operative£7.00p/h Immediate Start Temp to Perm The opportunity has arisen for a number call centre operatives at a fast growing business local to Northampton. Experience is... beneficial but not essential. Good communication skills and telephone manner are paramount. This role will require IT literacy. Shifts are on a rotational basis 07.00 - 11.00 08.00 - 11.00 Monday to Friday. If you enjoy speaking to people, are customer focused and have the drive and desire to thrive in a busy call centre environment then please apply now. ...

  6. Call Centre Agent

    Milton Keynes | £15.6k per year | From Recruitx Limited

    We are working on behalf of Maintenance Management Ltd to fill this vacancy. This position is based in Milton Keynes. Maintenance Management Ltd is a Milton Keynes based Facilities Management... Company who is currently looking to fill the roles of Call Centre Agents within the busy call centre dealing with maintenance issues from our client stores. As a Call Centre Agent your duties will include: * Incoming calls from Clients reporting new maintenance faults. * Incoming calls from Clients chasing outstanding/current maintenance calls. * Incoming calls from contractors to update ... possible. An ideal Call Centre Agent will hold the following skills and experiences: * Ideally, you will have worked within a busy call centre or customer service environment previously...

  7. Call Centre Manager

    Essex | Depending on Experience | From Boss Recruitment Ltd

    Call Centre Manager Required As a call centre Manager, you will be responsible for the daily running and management of the centre through the effective use of resources. You will have... responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call centre managers ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner. You will be coordinating and motivating all call centre staff and may be managing staff recruitment. There are two main types of call centre, although some centres may incorporate both functions: Duties will involve: *Managing the daily running of the call centre, including sourcing equipment, effective resource planning...

  8. Call Centre Agent

    Norwich | £7 per hour + Bonus' and Commission | From Hales Group Ltd (Norwich)

    Call Centre Agent, Norwich, Norfolk. £7ph + Bonus' and Commission Full and Part Time hours available. An excellent opportunity has arisen with a long established Call Centre based in... Norwich. My client is looking for Telesales Executives/Call Centre Agents to join their dynamic team due to continued growth. The successful Telesales Executive will be confident, enthusiastic and outgoing with a self-driven attitude. Key Qualities: - Personal charisma, persuasion and confidence - Self-motivated - Strong customer service skills - Ability to communicate effectively ... getting on the phones. This is an opportunity to join a rapidly expanding company, offering excellent earning opportunities as well as career progression. The successful Call Centre Agent will be...

  9. Call Centre Agent

    Surrey | £21000 + Discretionary Bonus + Benefits | From IRM Solutions Limited

    Leading Banking organisation has an excellent opportunity for a Call Centre Agent. Job Purpose - This role involves working within the Bank's call centre dealing with new customers and... providing them with information on a range of bank products Specific Duties - Based with the Call Centre you will provide a 1st telephone based class customer service - Handle all customer enquiries mainly dealing with customer who have questions on a range of products - You will provide information on Savings, Loans and Current account products mainly - Work in a team environment and pass on any leads to the sales team Experience - Applicants must have excellent Communication skills - Some call centre experience is an advantage - Ideally some experience in the Financial...

  10. Call Centre Advisor

    Bishop's Stortford | £7 p hour | From HR GO Bishops Stortford

    Call Centre Advisor 12 Week Temp to Perm Contract - Immediate Start Hours - 9.00am to 5.30pm Working for a local solicitors in the Remortgaging Department in the inbound telephone... office. You will be dealing with a high volume of calls on a daily basis from clients, advising them of situations, answering queries etc. High levels of Customer Service are required at all times. Experience of working in a call centre previously would be advantageous. Extensive training will be provided for the successful candidate. Please apply by sending your CV. ...

  11. Call Centre Manager

    Doncaster | Neg | From Michael Page - Sales

    Summary The call centre comprises of mainly and inbound function including both sales and service. You will form a fast-paced, energetic sales and service team that is challenged with delivering..., commercially aware call centre manager, who can implement their own structure and operation from scratch and proactively inspire and manage this division (c100 FTE). The operation consists of inbound services, live chat and outbound sales. To be successful in this role you'll be people-focused, analytical and resilient. Your key areas of focus will be: * Set up a call centre infrastructure ... overall ownership of HR issues including probationary reviews, disciplinary hearings, personal development plans, and payroll Profile You've transformed and grown call centre departments...

  12. Call Centre Supervisor

    Waltham Cross | £10.31 per hour, Benefits: Pension Paid holiday | From Blue Arrow High Street - St Albans

    Call Centre Supervisor required for an immediate start in Waltham Cross paying £10.31 per hour Excellent opportunity for someone looking for between 2 to 4 days work with supervisory... experience. Working within a well known organisation, Supervising a team of around 10 call centre staff, Newly refurbished offices, Weekly Paid, Free On-Site Parking, Holiday Pay. We are looking for someone with supervisory experience to lead a team of around 10 staff in a customer service based call centre. we are looking for someone to work between 2 to 4 days a week (some overtime may be available). The suitable candidate must have outstanding communication. Proven customer service experience and supervisory experience. Start times may vary and may be between 5am and 930am...

  13. Call Centre Agent

    Sunderland | £13.6k per year + commission | From Uniting Ambition

    Looking for your first sales opportunity? Or are you a seasoned professional looking for a new career move? Look no further My client is currently looking for warm conversationalists to talk... with existing and previous customers upselling products. Do you have confidence? Drive? Are you money motivated? Based with 3 sites around the UK, working with household names this is a great opportunity to join a growing company and really build a career in the Call Centre / Sales environment. Doxford Park location Hours Monday-Friday 11-7, Saturdays on a rota basis 10-6 £13600 + commission For more information call Charlotte on Phone number removed or click the apply button. ...

  14. Call Centre Advisors

    Bristol | £7.15 - 7.55 per hour | From TalentSpa

    Call Centre Advisor Location: Bristol Salary: £7.15 - £7.55 per hour No Cold calling, All inbound calls, Shift work, Immediate Start A fantastic opportunity has arisen with our client,... the UK's leading 24/365 outsourcing contact centre for five call centre advisors to join their stimulating and vibrant organization. They currently have vacancies for a full time position ... from 7 am- 10pm Monday to Sunday . They envisage that successful candidates will work between 2-4 week end dates in the month. The role involves handling calls on a dedicated line dealing with various ... excellence as this position will involve speaking over the phone; experience in a banking contact centre is advantageous but not necessary. Key Skills: * They are looking for excellent communicators...

  15. Call Centre Agent

    Bedford | £7.00 p hour | From Cordant Contact Centre

    CALL CENTRE AGENT, BEDFORD, £7.00ph, TEMP TO PERM, IMMEDIATE STARTS We are currently looking to recruit a high volume of new call centre agents on a full time and part time basis for our Client... immediately! The role will require you to; * To make outbound calls to warm / existing customer's to increase awareness of the Client's current work. * Inputting new donations onto the internal system and updating customer notes after every call. The successful candidates will; * Have previous call centre, customer service, sales or retail experience, although not essential as full ... based in Bedford. The role will require you to represent some well-known non profitable organisations, by making outbound calls to increase awareness of their work and process new donations...

  16. Call Centre Administrator

    Desford | £8.50 | From Maloy and Flynn Recruitment

    Maloy & Flynn Recruitment are an employment agency acting on behalf of a large logistics company who are looking for a Call Centre Administrator to join their team in Desford. This is an exciting... and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre. Please refer to our ... under pressure. Essential Skills / Experience: * Strong experience working in a contact centre * Customer service background * Excellent telephone manner * Administration experience * Outstanding...

  17. Call Centre Staff

    Salford | Market related | From EngageTalent

    LOCATION: Manchester SALARY : OTE £40,000 JOB TITLE: Lead Generators WORKING HOURS: Monday - Thursday 10:00 - 19:30 & Friday 10:00 - 16:30 THE COMPANY: Our client offers top quality... seeking Lead Generators to work at our clients brand new call centre based in the centre of Manchester, located 1 minute of Piccadilly Station. Lead Generators will deal with both inbound and outbound calls, where the key purpose of the role is to identify through a fact find as to whether the customer is eligible for one of their Financial Options. THE CANDIDATE : Although NO experience...

  18. Call Centre Agent

    Rotherham | £15,080 per year + Bonus | From Uniting Ambition

    SALES ADVISOR - Permanent, Full Time - (£15,000 + commission, benefits and incentives). Are you on the lookout for a new challenge within a busy, fun and exciting work environment? We are... looking for upbeat, confident and resilient individuals, who are looking to establish their career within my client's lively contact centre based in Rotherham. What is the role? This is a fantastic opportunity for you to work on one of our high profile campaigns and be a part of our continued success and growth. You will be required to have great conversations with existing customers and prospective customers, build rapport and questioning in order to gain an understanding of the customer's needs and lifestyle. By engaging in conversation you will use your influencing...

  19. Call Centre Operators

    United Kingdom | Weekly pay of £325 | From Print Upsell L X-Post

    As part of expansion we are looking to add another 100 staff to our existing team in Swansea. Various roles are available including Lead Generators, Closers, Sales Advisors, Team Leaders. All......

  20. Contact Centre Manager / Call Centre Manager

    East Of England | 40K-50K + benefits | From Douglas Jackson Limited

    Job Ref: DJSG2254a Job Title: Contact Centre Manager / Call Centre Manager Location: East Anglia Salary: 40K-50K + benefits Reporting to the Head of Operations, this post is within a... evidence relevant experience of successfully managing a high performance contact centre / call centre operation. Individuals with experience within financial service may have an advantage. To apply for ... and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry. Douglas Jackson is working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory...

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.