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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job60872452 ...

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  2. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - temp role with view to becoming permanent. We are looking for call centre staff to work.... Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60875315 ...

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  3. Call Centre Negotiators

    Leeds | £15375 - £16375 per annum + UNCAPPED bonus OTE | From Sewell Moorhouse

    My client, based on the outskirts of Leeds is looking to recruit customer focussed, Call Centre Negotiators to join their fast-paced, expanding team. The role would suit a fantastic communicator... with a warm and caring personality due to the nature of the business. No previous call centre experience is necessary as training will be provided however, you will at least have worked in a customer service related role in past employment. Applicants need to have good IT skills as the use of more than 1 screen is common practice within the call centre and good grammar and spelling is essential due to the nature of responses to customers. This is an exciting role with the chance to progress within a large and profitable company. For more information, please contact Donna...

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  4. Call Centre

    Wigan | £6.50 per Hour | From BROOK STREET BUREAU - Preston

    We currently have an amazing opportunity to work in a fast-paced environment on a full-time basis as a Contact Centre Agent. Working for a well-established company in Ashton-on-Makerfield, this role... gives you the chance to develop your skills and gain experience in a contact centre environment. You will be taking inbound calls from customers, dealing with enquiries and helping solve problems ... great customer service in a fast-paced environment. This is a highly targeted environment where your calls and quality are monitored and reviewed daily. The hours are set at Monday - Friday 9am - 5.30 pm ... please call send a CV outlining your transferable skills to- ellie.ashcroft@brookstreet.co.uk Brook Street are only able to process applications from candidates who are eligible to work in the UK...

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  5. Call Centre Operative

    Cambridge | Market related | From i4 Recruitment Account

    Call Centre Operative Swavesey Competitive Salary Job Purpose: To provide a first point of contact for customers and field engineers. Main Duties & Responsibilities: • Inbound call... post code areas. • Experience in scheduling work in real time. • Experience in customer call handling (outgoing, incoming and internal). • Progressive thinking. • Excellent and confident telephone...

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  6. Call Centre Agent

    Wakefield | £18000 - £22000 per annum | From Recruitment Genius

    The Role The role is fast paced and challenging working in their outbound call centre where you will be talking to trade union members about their insurance products. There is no cold calling as... such as cycle to work schemes, child care vouchers, prepaid cards and an insurance policy of your choice with them. The call centre is accessible by various buses and there is parking available onsite...

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  7. Call Centre Agent

    Liverpool | £6.50 per hour + commission | From XTP International

    Fast growing claims Centre, based in Liverpool. If you like a challenge and want to work with a fast young vibrant company that is going places then we want to hear from you. This company is... looking to offer the right candidate an exciting opportunity to join their claims department as a Claims Handler. The main roles and responsibilities will include: Making outbound calls to clients regarding personal injury claims etc. To collect and process information in regards to PI To hit monthly targets The position will include on-going in-house training, mentoring and support in order to be able to carry out the duties required as a part of the role. If you like a challenge and want to work with a fast young vibrant company that is going places then we want to hear from...

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  8. Call Centre

    Twickenham | £16000 per annum + £26000 OTE | From BROOK STREET BUREAU - Staines

    If you are looking for a role that involves not only customer contact but amazing progression and bonus then this is the job for YOU !! You will be dealing with customers over the phone and taking... reports and advising them on the best way to deal with an insurance claim. You will then be explaining to then the benefits of using the companies you have suggested in order to assist them whilst they resolve their claim. This company has amazing transport links nearby and is a very social company. Other benefits include: Pension Eye care Bonus Parking near by Cycle to work scheme And many more !! Apply now for more details!!! This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60727711 ...

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  9. Call Centre

    Wellingborough | | From Resourcing Plus

    As a Telemarketing operator you are expected too work to tight deadlines in a very targeted environment. You will be cold calling business customers to gather information on the phone about... 5pm = 35hours per week This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60910462 ...

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  10. Call Centre Manager

    Derby | £30000 - £36000 per annum + excellent benefits | From eRecruit Solutions

    An experienced Call Centre Manager is sought to join this organisation to manage two sites in London and Derby. The organisation is the largest UK foodservice meat supplier to the restaurant and... hotel trade, supplying all species of meat and meat products. They are now seeking a Call Centre Manager to handle the day-to-day management of two telesales centres. This will include managing consistent levels of customer service, coordinating and motivating staff, and liaising with head of department. Title: Call Centre Manager Location: Derby (3 days per week) and London (2 days per week) Salary: 30k - 36k per annum Benefits: Travel and sustenance expenses, free parking, reduced price staff shop The Call Centre Manager will be responsible for the following: - Day-to-day...

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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