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  1. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - Minimum 3 month contract with view to becoming permanent. We are looking for call centre... staff to work for a telephone fundraising company based in East London. No previous experience required. Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job59208352 ... More

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  2. Call Centre Manager

    London Ec | £35000 per annum | From Recruitment Genius

    An exciting opportunity has arisen within a rapidly expanding and dynamic provider of post 16-education and training throughout the UK. As the Call Centre Manager, you will be responsible for... managing the Call Centre and its team, being the primary point of contact for existing and prospective client queries. The Call Centre: The core purpose of the Call Centre is to contact ... employment. There is also an element of account management, customer care and learner care. Your Duties & Responsibilities: - Managing the daily running of the call centre including the Call Centre Agents - Liaising with centre heads in order to gather information and resolve issues - Monitoring random calls to improve quality, minimise errors and track operative performance - Recording statistics... More

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  3. Call Centre Telesales

    London Se | £7.10 per hour plus commission | From NL Recruitment

    Call Centre Telesales Superstars Urgently Required! Our Client who is based near Old Street and Liverpool Street station is looking for confident and well spoken sales people to join their... then contact us now as they are looking for people to start immediately. Training is provided and if you are looking to work within a sales company that offers opportunity to progress then call now. Hours of work: 2 week rota Week 1: 12-8 M-F then 10-2 on Saturdays, Week 2: T-F 11-8 You will benefit from a great hourly rate plus commission. To apply please call now for an... More

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  4. Call Centre Advisor

    Northampton | £8.24 - 8.24 per hour | From Interaction Recruitment

    Our client is one of the UK's largest financial organisations, offering a variety of market leading Savings, Investments, Loans, Credit Cards and Mortgage products. We are currently looking for ... Customer Service Consultants to work in Moulton Park, taking large numbers of calls and using in-house systems and offering information to each and every caller. · Supplying them with account information or processing an overdraft request, youll need to think about which of our other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague. · Its a challenging but supportive environment and we can offer you all the training youll need to succeed. · Each customer is an individual and the way you communicate with them... More

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  5. Call Centre Manager

    Leeds | £30k - 35k per year | From Interaction Recruitment

    Call Centre Manager Leeds £30,000 - £35,000 A rapidly expanding and dynamic learning provider are recruiting for a Call Centre Manager to run their vibrant and energetic... outbound sales centre. Your main duties and responsibilities will be managing the contact centre as well the 2 team leaders currently in place. You will be the primary point of contact for existing and prospective client queries, provide advice and guidance on delivery models and rollout of programmes as well as offering training sessions to Employer Engagement Team to help them improve performance. The successful Call Centre manager will have previous experience of generating new business and managing a sales team. You will have a background in creating and rolling out calling... More

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  6. Call Centre Operative

    Sheffield | - £20k | From Motorway Direct

    To Professionally offer for sale a range of insured products to members of the public by means of outbound telephone calling Duties and Responsibilities Generate revenue in line with personal... and business targets remaining compliant at all times Identify and close any additional sales as and when the opportunity arises Realise the importance of Client needs and ensure calls are handled professionally Contribute ideas for improvement to enhance both personal and team performance Participate in training and development to enhance personal performance Establish and maintain high levels of customer service both externally and internally Take personal daily responsibility for sales performance Support the Sales Team Leader with respect to the coaching and support... More

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  7. Call Centre Agent

    Basildon | - £12k-£49k | From Smiths LTD

    Call Centre Agent Smiths are looking for Positive and enthusiastic call centre agents to join its busy outbound call centre. Full/Part time positions Also Flexi Shifts if needed The Call Centre... Agent job involves calling new and existing customers, promoting our wide range of home improvement products and arranging free quotations for interested parties. No Cold Calling and No Sales Involved. Applicants should be Positive, Motivated,have great communication skills and enjoy working in a fast paced team environment. Full and ongoing training is provided Call Centre Agent This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job59269633 ... More

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  8. Call Centre Career

    Stockport | - £14k-£22k | From Red Dot Recruitment

    Call Centre Staff - Large Numbers Required Role: Call Centre Staff Salary: £14,000 basic + completely uncapped commission (OTE £22,000) Location: Bredbury Hours: Monday to Thursday... 12pm - 8pm and Friday 10am - 6pm (Permanent) 2 Weeks paid Call Centre Product training I am looking to take on a large number of Call Centre staff for a rapidly expanding outsourcing call centre based in Bredbury. I'm looking for people who have experience in a selling environment successfully working towards targets and if you have experience in a call centre this is an added bonus! Working for my client in a Call Centre you will receive amazing benefits such as 28 days holiday, pension scheme and healthcare (after 6 months), discounts on products and services, amazing progression... More

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  9. Call Centre Career

    Manchester | - £14k-£22k | From Red Dot Recruitment

    Call Centre Staff - Large Numbers Required Role: Call Centre Staff Salary: £14,000 basic + completely uncapped commission (OTE £22,000) Location: Middleton Junction Hours: Monday to... Thursday 12pm - 8pm and Friday 10am - 6pm (Permanent) 2 Weeks paid Call Centre Product training I am looking to take on a large number of Call Centre staff for a rapidly expanding outsourcing call centre based in Middleton. I'm looking for people who have experience in a selling environment successfully working towards targets and if you have experience in a call centre this is an added bonus! Working for my client in a Call Centre you will receive amazing benefits such as 28 days holiday, pension scheme and healthcare (after 6 months), discounts on products and services, amazing... More

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  10. call centre executives

    Birmingham | - £14k-£16k | From Represent Recruitment Ltd

    Birmigham call centre Telesales & telemarketing staff required My client is looking for confident, enthusiastic, money hungry individuals to join their expanding call centre in birmingham. ... Candidates will need to have telesales or telemarketing experiance in an outbound call centre environment. Management positions will be available in the near future for their successful telesales agents. Full time hours - Monday to Friday 9AM - 5PM Sales experience required! Full training and on-going support provided. Outbound calling to homeowners selling life insurance services. This job was originally posted as www.totaljobs.com/JobSeeking/call-centre-executives_job59205015 ... More

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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