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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job60386493 ... More

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  2. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - Minimum 3 month contract with view to becoming permanent. We are looking for call centre... staff to work for a telephone fundraising company based in East London. We need people who can represent charities over the phone with energy and personality. No previous experience required. Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call... More

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  3. Call Centre Quality Assessor

    Nottingham | £16k per year | From call centre connect

    Your opportunity to join this award winning company who are looking for a Call Centre Quality Assessor at their modern, lively and successful call centre in Nottingham.  You'll thrive on working... as part of a small team supporting a fast paced call centre environment; you'll evaluate mainly outbound sales calls to ensure that high standards of call quality meet business expectations ... and quality of telesales If you have call centre experience, are ambitious and have the appetite for a new career challenge then this is the role for you to join a company for a long term rewarding career. The ideal Quality Assessor will have the following skills and experiences: Strong Call Centre Experience Enthusiastic, Confident with excellent communication skills. Strong judgement skills... More

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  4. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales... More

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  5. Call Centre Team Manager

    South West London | £30000 per annum + benefits | From Call Centre Managers

    Call Centre Team Manager £30,000 London This is a fantastic opportunity to join an international business that delivers outbound call centre campaigns for blue-chip clients. As Team Manager, you.... YOU MUST HAVE THE FOLLOWING SKILLS & EXPERIENCE *Experience of managing large teams through supervisors within large call centres *Proven track record of delivering large outbound telephony ... role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager, Operations Manager, Directorial Appointments, Back Office, Interim Management, Resource Planning, Dialler... More

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  6. Customer Service Call Centre Manager

    City | £45000 per annum + bonus, pension | From Call Centre Managers

    Customer Service Call Centre Manager Up to £45,000 +20% bonus +pension +pmi London My client is a multi-channel retailer that is synonymous with world class customer service. Managing a team of 60... THE FOLLOWING SKILLS AND EXPERIENCE: *Call centre manager experience within a strong, quality focused, consumer brand *Experience of managing multiple teams of a similar size through team leaders *Previous ... excellence - retail exposure would be advantageous If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader... More

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  7. Telesales Telemarketing B2B (£18,800) Call Centre

    Stockport | £14k - 18.8k per year + excellent benefits | From call centre connect

    An outstanding opportunity to join a large professional award winning health insurance provider who are looking for an experienced B2B Telemarketing Executive to join their new team based at their... expanding new call centre offices in Stockport. You'll be responsible for talking to SME's and converting those calls into quality appointments for the field sales team to visit. You'll thrive on ... :45pm) NO WEEKENDS This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Telesales-Telemarketing-B2B-18800-Call... More

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  8. Telesales Telemarketing B2C (£18,800) Call Centre

    Stockport | £14k - 18.8k per year + excellent benefits | From call centre connect

    An outstanding opportunity to join a large professional award winning health insurance provider who are looking for a B2C Telemarketing Executive to join their new team based at their expanding... new call centre offices in Stockport. You'll be responsible for talking to potential customers, converting leads into quality sales appointments and exceeding your targets.  You'll thrive on ... being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Telesales-Telemarketing-B2C-18800-Call-Centre_job60410631 ... More

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  9. Call Centre Agent

    Basildon | - £12k-£49k | From Smiths LTD

    Call Centre Agent Smiths are looking for Positive and enthusiastic call centre agents to join its busy outbound call centre. Full/Part time positions Also Flexi Shifts if needed The Call Centre... Agent job involves calling new and existing customers, promoting our wide range of home improvement products and arranging free quotations for interested parties. No Cold Calling and No Sales Involved. Applicants should be Positive, Motivated,have great communication skills and enjoy working in a fast paced team environment. Full and ongoing training is provided Call Centre Agent This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job60436172 ... More

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  10. Call Centre Advisors

    Bristol | £6.69 - £7.50/hr | From Talent Spa

    Call Centre Advisors Wanted! ***No Cold calling*** ***All inbound calls*** ***Shift work*** ***Immediate Start*** Location: Bristol, Temple Meads Salary: £6.69- £7.50, training provided ... Being a Call Centre Advisor is a busy and challenging role which involves dealing with a wide range of customer queries. This role will involve a variation of shifts; this may include morning shifts, evenings and also include weekend work. You will be handling inbound calls for a variety of different companies. Previous inbound call centre experience is essential. Our client is preferably ... , apply today! This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Advisors_job60438442 ... More

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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