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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job60386493 ... More

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  2. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - temp role with view to becoming permanent. We are looking for call centre staff to work.... Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60588675 ... More

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  3. Call Centre

    Maidstone | £8 - £10 Per Hour | From Bridge Recruitment

    Job Title - Call Centre Salary - £8/10 per hour Location - Sidcup Description Call Centre - Sidcup - £8 to £10 per hour Calling all people that want to work days, evenings and nights!!!!!!! I... have lots of requirements for my client based near Sidcup to work on a temporary basis in the call centre.  You will need previous call centre, call handling or call scheduling experience. Ideally you will have a banking and or insurance background too.  You will be taking calls in a busy call centre, logging the work onto the system and scheduling the work.  You will be working to strict SLA's ... of money.........parking available on-site, weekly pay, fun place to work.  Please apply today This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60543256 ... More

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  4. Call Centre

    Altrincham | - £14k-£19k | From Intell Recruitment

    Outbound Telesales - Immediate Start - £14-19k basic - £35k+ OTE Our client, a leading motor claims insurance company  is currently seeking outbound telesales agents to start IMMEDIATELY! ... with your CV or call Jac on 07907073286 for an immediate interview! Key Words: Telesales Executive, Telesales, Sales Consultant, Sales Executive, Sales, Telemarketing, Phone Sales, Call Centre, Call Centre, Outbound Call Centre. TELESALES, TELESALES EXECUTIVE, SALES CONSULTANT, SALES EXECUTIVE, TELEMARKETING, PHONE SALES, SALES, CALL CENTRE, CALL CENTER, OUTBOUND. This job was ... The Role: ·Outbound calls to a variety of clients & solicitors ·Negotiating · Contacting customers ·Customer service ·Persuading and encourage clients to use our services... More

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  5. Call Centre

    Cheadle, Cheshire | - £15k-£18k | From Intell Recruitment

    Outbound Telesales - Immediate Start - £14-19k basic - £35k+ OTE Our client, a leading motor claims insurance company  is currently seeking outbound telesales agents to start IMMEDIATELY! ... for an immediate interview! Key Words: Telesales Executive, Telesales, Sales Consultant, Sales Executive, Sales, Telemarketing, Phone Sales, Call Centre, Call Centre, Outbound Call Centre. TELESALES, TELESALES EXECUTIVE, SALES CONSULTANT, SALES EXECUTIVE, TELEMARKETING, PHONE SALES, SALES, CALL CENTRE, CALL CENTER, OUTBOUND. This job was originally posted as www.totaljobs.com/JobSeeking ... The Role: ·Outbound calls to a variety of clients & solicitors ·Negotiating · Contacting customers ·Customer service ·Persuading and encourage clients to use our services; dealing with any... More

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  6. Call Centre

    Cheadle, Cheshire | - £14k-£18k | From Intell Recruitment

    We are seeking telesales agents to work in established and growing Accident Management Organisation based in South Manchester. This opportunity is open to anyone with a strong, resilient..., Customer service or Call centre experience and be able to demonstrate the following skills; * Resilient personality * Confident making outbound calls * Excellent telephone manner. If you have ... personality who wants the opportunity to maximize their earnings through uncapped commission. As a Telesales Consultant your responsibilities will include; * Generating outbound calls ... originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60513222 ... More

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  7. Call Centre - B2B Call Centre

    Stockport | Up to £24,000 per annum + | From Red Dot Recruitment

    Business Call Centre Bredbury, Stockport 09:00 - 17:30 Permanent Basic starts at £16,000 with guaranteed pay rises Uncapped commission OTE £24,000 Red Dot are... currently looking for a B2B Call Centre Executive to work with our client who are currently going through rapid expansion. This is a fantastic opportunity to work with a busy vibrant call centre ...   -Up-selling products and services -Building rapports with business customers Immediate starts - we will contact you within 24 hours call centre, outbound call centre, inbound call centre, business call centre, B2B call centre This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre---B2B-Call-Centre_job60511023 ... More

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  8. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales... More

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  9. Nights Team Manager - call centre

    North London | £29000 - £36000 per annum + benefits | From Call Centre Managers

    Team Manager- Out of Hours North London £29,000 - 36,000 +benefits My client operates a 24/7/365 inbound/outbound contact centre that deals with customer support. This new role will manage a team... the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager, Operations Manager, Directorial Appointments, Back Office, Interim Management, Resource Planning, Dialler Management, MIS, Project Management and Training. Call Centre Managers Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/JobSeeking/Nights-Team... More

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  10. Telesales Telemarketing B2C (£18,800) Call Centre

    Stockport | £14k - 18.8k per year + excellent benefits | From call centre connect

    An outstanding opportunity to join a large professional award winning health insurance provider who are looking for a B2C Telemarketing Executive to join their new team based at their expanding... new call centre offices in Stockport. You'll be responsible for talking to potential customers, converting leads into quality sales appointments and exceeding your targets.  You'll thrive on ... being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Telesales-Telemarketing-B2C-18800-Call-Centre_job60410631 ... More

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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