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  1. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - temp role with view to becoming permanent. We are looking for call centre staff to work.... Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job61159775 ...

  2. Call Centre

    Rochdale | £14,000 per annum - basic OTE £21k - plus benefits | From CARCRAFT

    £14,000 Basic OTE £21k UNCAPPED COMMISSION & EXCELLENT INCENTIVES & BENEFITS including 5 day working week Carcraft strives to be the automatic first choice for quality used cars. We ensure car... therefore is demanding but very rewarding. The Call Centre Agent's primary responsibility is to contact our potential customers and make arrangements for them to visit one of the sites. The role does not ... the group. If this sounds like an opportunity that you would like to learn more about then please apply. This job was originally posted as www.totaljobs.com/JobSeeking/Call...

  3. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales...

  4. Evening / Nights Call Centre Manager

    London | £52k - 58k per year + Package | From CALL CENTRE ASSOCIATES

    CCA are delighted to be working with this dynamic, forward thinking business who are looking to source an experienced customer focused Customer Contact Manager within their evening and nights... Customer Contact Manager you will be responsible for design and implementation of working processes and will review and assess accordingly to ensure the Call Centre is running efficiently and effectively at all times. The Role & Requirements.. Overall responsibility for the call centre operation, driving customer excellence through all channels including voice, online and app options that are ... Experienced in leading both voice and non-voice contact centre operations Excellent stakeholder engagement communication skills Previous experience of managing large scale call centre teams c100FTE is...

  5. B2B Inbound Telesales Call Centre

    Nottingham | Salary £17,500 OTE £35,000 (Uncapped) | From call centre connect

    Join this award winning company who are expanding their modern call centre based in Nottingham due to its success and are looking for confident and resilient inbound telesales professionals to...:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/B2B-Inbound-Telesales-Call-Centre_job61158128 ...

  6. Call Centre Manager -insurance renewals

    Leeds | £50000 - £70000 per annum + benefits | From Call Centre Managers

    CALL CENTRE MANAGER - insurance renewals £50,000 - 70,000 West Yorkshire My client is a personal lines insurer that offers both motor and home insurance to customers across the UK. They are now... looking to recruit a senior call centre manager to drive the performance of their renewals contact centre. YOU MUST HAVE THE FOLLOWING SKILLS: *Call Centre Management experience within ... whilst optimising centre performance If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call...

  7. Outbound Call Centre Manager

    Derby | £50000 - £55000 per annum + bonus | From Call Centre Managers

    Outbound Call Centre Manager £50,000 +bonus +benefits East Midlands This is a fantastic opportunity to lead a new 200 seat outbound sales contact centre that operates within a complex consumer... effective structure *Effective communicator and If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager, Operations Manager, Directorial Appointments, Back Office, Interim Management, Resource Planning, Dialler Management, MIS, Project Management and Training. Call Centre Managers...

  8. Call Centre Operative

    UK | £13,500 - 13,650 per year | From Interaction - Maidstone

    Call Centre Operative - within housing Based in Ewell £7.00 per hour Full Time Permanent Role Our large and expanding client in Ewell are currently looking for a Call Centre Operative.... Duties - Answering and customer queries Arranging engineers Calling back customers Skills - Previous Call Centre experience preferred Any experience within Housing is advantageous If you would like to discuss this role in more detail please call Charlene on or apply on line. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Operative_job60969154 ...

  9. Call Centre Manager

    Manchester | £30000 per annum + plus comission | From Get Recruited (UK) Ltd

    CALL CENTRE MANAGER MANCHESTER CENTRE £30,000 plus Bonus Immediate Start Due to the continued success my client is currently recruiting for an experienced Call Centre Manager working... include: Recruiting and building a new call centre team Identifying and resolving problems Set and monitor KPIs and targets Producing daily, weekly and monthly reports Prepare call centre performance reports and motivating staff to achieve target Working with the Directors to create and implement new ideas for the team Recruit and train all the call centre staff Conduct 121s and appraisals Skills required: Financial sector experience required 3 years plus Call Centre Manager experience Strong background in sales management Excellent people and performance manager Ability to...

  10. Call Centre Manager

    Manchester | - £30k-£50k | From Anonymous Recruiter

    CALL CENTRE MANAGER MANCHESTER CITY CENTRE £30,000 Basic salary plus Bonus (realistic £48,000 OTE) Immediate Start, Manchester. Due to the continued success we are currently recruiting for an... experienced Call Centre Manager working for a dynamic and hard-working firm based in Manchester city centre. This is an exciting role as you will be responsible for recruiting and developing a new sales team. Duties will include: Recruiting, building & training a new outbound call centre team. Set and monitor KPIs and targets Producing daily, weekly and monthly reports Identifying and resolving problems. Prepare call centre scripts, performance reports and motivating staff to achieve target Working with the Directors to create and implement new ideas for the team Recruit and train all...

call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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