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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job60628580 ...

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  2. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - temp role with view to becoming permanent. We are looking for call centre staff to work.... Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence and passion. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60588675 ...

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  3. Call Centre

    Maidstone | £8 - £10 Per Hour | From Bridge Recruitment

    Job Title - Call Centre Salary - £8/10 per hour Location - Sidcup Description Call Centre - Sidcup - £8 to £10 per hour Calling all people that want to work days, evenings and nights!!!!!!! I... have lots of requirements for my client based near Sidcup to work on a temporary basis in the call centre.  You will need previous call centre, call handling or call scheduling experience. Ideally you will have a banking and or insurance background too.  You will be taking calls in a busy call centre, logging the work onto the system and scheduling the work.  You will be working to strict SLA's ... of money.........parking available on-site, weekly pay, fun place to work.  Please apply today This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60543256 ...

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  4. Call Centre

    Cheadle, Cheshire | - £14k-£18k | From Intell Recruitment

    We are seeking telesales agents to work in established and growing Accident Management Organisation based in South Manchester. This opportunity is open to anyone with a strong, resilient..., Customer service or Call centre experience and be able to demonstrate the following skills; * Resilient personality * Confident making outbound calls * Excellent telephone manner. If you have ... personality who wants the opportunity to maximize their earnings through uncapped commission. As a Telesales Consultant your responsibilities will include; * Generating outbound calls ... originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60513222 ...

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  5. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales...

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  6. B2B Inbound Telesales Call Centre

    Nottingham | Salary £17,500 OTE £35,000 (Uncapped) | From call centre connect

    Join this award winning company who are expanding their modern call centre based in Nottingham due to its success and are looking for confident and resilient inbound telesales professionals to...:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/B2B-Inbound-Telesales-Call-Centre_job60696037 ...

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  7. Call Centre Agents

    Southall | Unspecified | From Purple Parking

    Part time call centre agents required. We are currently recruiting call centre agents for our airport parking service at Heathrow Airport. Various shifts are available for morning, afternoons,... evenings and weekends. Keyboard skills and a friendly telephone manner are essential. If you are interested in this position please call 0208 867 4590. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agents_job60553761 ...

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  8. Call Centre Agents

    Loughton, Essex | £0 - £7.00 per hour | From 199 Recruitment

    Call Centre Agents Our client are a National Solar company specialising in residential solar PV and are experiencing massive sales success, due to this, they now require Call Centre Agents.  ... The successful candidate for the role of Call Centre Agent will have a genuine passion for the work and good values. The candidate will have the ability to work to both team and personal targets with progression as your goal. Duties and responsibilities for the role of Call Centre Agents includes: Making calls to get customers to book appointments for consultants to go to customers' homes to ... Centre Agent. In the role of Call Centre Agent, the successful candidate will receive full training and £7.00 Per Hour and £20 Per Sale. To apply for the role of Call Centre Agent, please press 'Apply...

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  9. Call Centre Manager

    Rochdale | £35000 - £40000 per annum + Bonus | From Red Recruitment

    Call Centre Manager/ Outbound Sales / North Manchester A leading UK retailer requires a Call Centre Manager to head up its new Call Centre. The Call Centre Manager will be responsible for... maximising sales opportunities for the business and continuously improving conversion ratios. This is a fantastic opportunity to help establish and build a Call Centre Department, using your experience and expertise to help shape and mould a brand new team. Directly reporting into the Head of Operations, the Call Centre Manager will be responsible for 15-20 FTE, including two Call Centre Team ... : Led a successful outbound call/contact centre in the past A history of successfully increase sales conversions and revenues Ability to drive a sales culture that achieves results, maximizes...

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  10. Call Centre Manager

    Derby | £30000 - £36000 per annum + excellent benefits | From eRecruit Solutions Ltd

    An experienced Call Centre Manager is sought to join this organisation to manage two sites in London and Derby. The organisation is the largest UK foodservice meat supplier to the restaurant and... hotel trade, supplying all species of meat and meat products. They are now seeking a Call Centre Manager to handle the day-to-day management of two telesales centres. This will include managing consistent levels of customer service, coordinating and motivating staff, and liaising with head of department. Title: Call Centre Manager Location: Derby (3 days per week) and London (2 days per week) Salary: £30k - £36k per annum Benefits: Travel and sustenance expenses, free parking, reduced price staff shop The Call Centre Manager will be responsible for the following: - Day-to-day...

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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