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  1. CALL CENTRE MANAGER

    Lincolnshire | £35000 per annum + bonus | From Call Centre Managers

    Call Centre Manager Lincolnshire £35,000 My client is a multi-channel consumer sales organisation that operates in a fast moving and challenging environment. This highly profitable and expanding... business is looking for a Call Centre Manager to lead their call centre of c80 FTE through 7 Team Leaders in driving customer sales and service excellence. This is a fantastic opportunity to make ... *Understanding of contact centre technology and systems If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader... More

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  2. Call Centre Manager

    Leicester | £35000 - £40000 per annum + benefits | From Call Centre Managers

    Call Centre Manager £35,000 - 40,000 +benefits East Midlands My client is a values driven multi-channel fashion retailer with a strong high street presence along with online, mail order and... brand values. YOU MUST HAVE THE FOLLOWING SKILLS: *Call Centre Management experience within a multi-channel retail environment *Passion for the customer, delivering fantastic service and inspiring ... induction and change If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager... More

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  3. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - Minimum 3 month contract with view to becoming permanent. We are looking for call centre... staff to work for a telephone fundraising company based in East London. No previous experience required. Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job59993194 ... More

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  4. Call Centre

    Birmingham | £7.43 | From Blue Arrow - Birmingham

    My large company is looking for a part time Customer Support Advisor to work at one of its sites. This is a fantastic opportunity for someone that is organised, a multi tasker, professional... site, however, the Company does provide a free shuttle bus service that runs from Birmingham city centre and surrounding areas. Job Purpose: You will be calling claimants to arrange appointments ... ? *excellent customer service skills If interested please call Hayley Wolfe on 0121 632 4477 or email over your CV with a covering letter to blue-arrow.b.a3427mpwx7@bluearrow.aptrack.co.uk Blue Arrow ... has been to work in partnership with our clients and candidates to secure long-term relationships. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job59976988 ... More

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  5. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales... More

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  6. Telesales Telemarketing Call Centre (£25K)

    Borehamwood | £16k - 18k per year + commission | From call centre connect

    An exciting opportunity to join one of the UK's largest providers of storage solutions within this successful industry. They are looking for a strong sales person to join their successful team... you will use questions to understand the customer's needs and use this information to tailor your recommendations, handle objections & maximise sales. This is not a typical call centre / contact centre ... vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Telesales-Telemarketing-Call-Centre-25K_job59950282 ... More

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  7. Call Centre Manager -insurance renewals

    Leeds | £50000 - £70000 per annum + benefits | From Call Centre Managers

    CALL CENTRE MANAGER - insurance renewals £50,000 - 70,000 West Yorkshire My client is a personal lines insurer that offers both motor and home insurance to customers across the UK. They are now... looking to recruit a senior call centre manager to drive the performance of their renewals contact centre. YOU MUST HAVE THE FOLLOWING SKILLS: *Call Centre Management experience within ... whilst optimising centre performance If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call... More

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  8. CALL CENTRE MANAGER - RETAIL

    South West London | £50000 - £60000 per annum + benefits | From Call Centre Managers

    Retail Call Centre Manager - Retail £50,000 - 55,000 +benefits London This retail brand operates a pan-European inbound sales and service call centre and is looking for a Direct Sales Call Centre... stores/marketing and driving contact centre sales conversion, cross sell and customer excellence. YOU MUST HAVE THE FOLLOWING SKILLS AND EXPERIENCE: *Call centre sales management experience within ... be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager, Operations Manager, Directorial Appointments, Back Office, Interim Management... More

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  9. RESERVATIONS MANAGER - Travel Call Centre

    Manchester | £35000 - £40000 per annum + benefits | From Call Centre Managers

    RESERVATIONS MANAGER Manchester £40,000 Due to significant growth, this bespoke travel management business is looking for a new Reservations Manager to lead their multi-channel contact centre.... THE FOLLOWING SKILLS: *Existing Call Centre Reservations Manager with experience in and passion for travel *Strong people manager and coach with the ability to engage and optimise performance ... , competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager, Operations Manager, Directorial Appointments, Back Office... More

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  10. Call Centre Agent

    Basildon | - £12k-£49k | From Smiths LTD

    Call Centre Agent Smiths are looking for Positive and enthusiastic call centre agents to join its busy outbound call centre. Full/Part time positions Also Flexi Shifts if needed The Call Centre... Agent job involves calling new and existing customers, promoting our wide range of home improvement products and arranging free quotations for interested parties. No Cold Calling and No Sales Involved. Applicants should be Positive, Motivated,have great communication skills and enjoy working in a fast paced team environment. Full and ongoing training is provided Call Centre Agent This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Agent_job59925654 ... More

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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