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  1. Call Centre Telesales

    Reading | £17k - 18.2k per year + Bonus | From call centre connect

    An exciting opportunity to join a very successful and professional outbound sales support team within a global pharmaceutical company based at their brand new offices in Reading. This... on offer: Basic salary of £17,000 - £17,500 DOE Commission of £100 a month Mon - Fri / 8.30am - 5pm No Weekends! This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales and telemarketing vacancies. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre-Telesales_job60152059 ... More

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  2. Call Centre Manager

    Leicester | £35000 - £40000 per annum + benefits | From Call Centre Managers

    Call Centre Manager £35,000 - 40,000 +benefits East Midlands My client is a values driven multi-channel fashion retailer with a strong high street presence along with online, mail order and... brand values. YOU MUST HAVE THE FOLLOWING SKILLS: *Call Centre Management experience within a multi-channel retail environment *Passion for the customer, delivering fantastic service and inspiring ... induction and change If you feel you have the skills, competencies and experience to be successful in this role please apply via the link RECRUITER INFORMATION: Call Centre Managers is one of the UK's leading call centre management recruitment consultancies. We recruit both nationally and internationally for senior and specialist contact centre roles including: Team Leader, Call Centre Manager... More

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  3. Call Centre

    Manchester | - £14k-£22k | From Red Dot Recruitment

    Call Centre Agents Location: Altrincham Salary: £14,000 basic + uncapped commission. £22,000 OTE uncapped. Plus additional benefits including 28 days holiday, free on-site parking,... pension, private healthcare, progression schemes and discounts. Are you looking for a permanent role in a call centre, working for a successful global company in a fun and friendly environment ... and continued growth they are now seeking additional Call Centre Agents to join their fun and outgoing call centre teams. Your responsibilities will include: · Calling old, new and existing customers to ... · Upselling additional services or add-ons You will have: · Strong experience in a selling based role (call centre experience is advantageous) · Self-motivated · Target driven to reach... More

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  4. Call Centre

    East London | £7.30 per hour | From LONDON STAFF BUREAU

    Call Centre (Outbound) F/T & P/T - £7.30 per hour - full training provided Call Centre (Outbound) - Minimum 3 month contract with view to becoming permanent. We are looking for call centre... staff to work for a telephone fundraising company based in East London. No previous experience required. Flexible hours with both full time and part time call centre positions available Excellent opportunity to work for a company who help support over 45 international and domestic charities. Call centre candidates should have an excellent command of the English language and the ability to read aloud with confidence. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job59993194 ... More

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  5. Call Centre

    Belfast | - £13k-£18k | From Red Dot Recruitment

    Call Centre Advisor - No Experience Required My client is currently looking to recruit a new team of inbound call centre advisors in Belfast due to an increased demand for their services. ... It is an exciting opportunity to get into a call centre career with a temporary contract that can lead to a permanent call centre career. You will be responsible for receiving calls from a well ... a customer facing position, it does not have to be call centre based or involve selling. Temp to perm £13,000 pro rata + uncapped commission Belfast In return, you will receive an ... as www.totaljobs.com/JobSeeking/Call-Centre_job60160341 ... More

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  6. Call Centre

    Knutsford | From £14,000 to £20,000 per annum | From Red Dot Recruitment

    Call Centre Advisor Altrincham Full time, Permanent £14,000 - £14,500 basic plus a potential £500 monthly uncapped bonus This is a great opportunity for determined... · Building rapports with customers over the phone in a polite and friendly manner Experience:- · Experience in a sales based position including retail, call centres, field based and promotions · Able to work effectively towards call centre targets · Self-motivated · Handle customers objections · Money driven Benefits:- · Discounts on products, services and gym ... departments You will be working 8 hour shifts for 5 days a week the usual working hours are: Monday to Thursday 12pm - 8pm Friday 10am - 6pm Apply now and we will call you regarding... More

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  7. Call Centre

    Birmingham | £7.43 | From Blue Arrow - Birmingham

    My large company is looking for a part time Customer Support Advisor to work at one of its sites. This is a fantastic opportunity for someone that is organised, a multi tasker, professional... site, however, the Company does provide a free shuttle bus service that runs from Birmingham city centre and surrounding areas. Job Purpose: You will be calling claimants to arrange appointments ... ? *excellent customer service skills If interested please call Hayley Wolfe on 0121 632 4477 or email over your CV with a covering letter to blue-arrow.b.a3427mpwx7@bluearrow.aptrack.co.uk Blue Arrow ... has been to work in partnership with our clients and candidates to secure long-term relationships. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job59976988 ... More

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  8. Call Centre

    Luton, Bedfordshire | From £12 to £12 per hour | From Support Services Group

    Project Coordinator/Data Entry Luton LU1 £12 per hour We are currently looking for a project coordinator to be based in Luton ( LU1) for a period of 6 weeks to assist with an EPoS Project. You... will work with the Engineers taking their calls and logging any problems they might have. This will be office based and for initially 6 weeks You will be of a friendly nature and have an excellent telephone manner. You must be able to reach LU1 daily and be prepared two shifts. These are 7am - 3pm and 3pm - 11pm The shifts will rotate weekly however some flexibility will be required on ... of August and you must be available the whole 6 weeks. This is Monday to Friday. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60160142 ... More

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  9. Call Centre

    Crewe, Cheshire | £7.00 per Hour | From BROOK STREET BUREAU - Liverpool

    Temporary position: We are looking for support advisers for a Customer service team for our client in Crew. Applicants applying for this role must have strong customer service skills and must... the UK. This job was originally posted as www.totaljobs.com/JobSeeking/Call-Centre_job60176732 ... More

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  10. Telesales Telemarketing Call Centre

    Nottingham | £15k - 25k per year + Bonus | From call centre connect

    Join this award winning company who are looking for confident and resilient telesales executives to work as outbound telesales / telemarketing agents to call existing clients in their new lead... generation referrals team based at a modern call centre in Nottingham.  You'll thrive on working in a fast paced, dynamic telesales environment - making outbound calls to existing clients ... basic salary of  £15,000 Plus commission OTE £25,000 (uncapped) Monday - Friday, 8:30am to 5:30pm No Weekends! Holidays and company benefits This vacancy is being advertised by Call Centre Connect. The services advertised by Call Centre Connect Ltd are those of a recruitment agency who specialise in call centre sales, contact centre, customer service, customer support, telesales... More

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call centre operator
call centre operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

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