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  1. Call Centre Team Leader

    My client is seeking a dedicated Team Leader to join their organisation where the responsibilities will be to train, mentor, motivate and support a team of 12 inbound Customer Service... technicians. Primarily, your role will be monitoring performance of the call handling team and working closely with individuals to ensure that SLAs are achieved; reading and analysing reports; data analysis; liaising with other Team Leaders and managers in the business along with the escalated queries raised. To do this role effectively my client requests that you come with proven experience of managing a large team in an busy call centre environment. Proven background in performance management; possess a positive approach to change and be able to challenge a provide new ideas to drive More Info

  2. Team Leader - Call Centre

    The Capita Group is a FTSE 100 company with very diverse business. The Team Leader position will be working in a call centre delivering outstanding service for a high profile division of our... business. As well and leading, motivating and coaching your team you will have to have a passion for quality as well as taking ownership for problems. Success in this role will be defined by the achievement of personal and your teams KPIs and well as meeting the needs of the Service Level Agreement. This is an exciting opportunity for strong communicators that thrive on being productive, have good people management skills and embrace change. Key Skills: -Team leader/management experience -Good understanding of a call centre environment -Excellent customer service standards More Info

  3. Team Leader - Call Centre

    Job Description Our client is based in Alrincham and is one of the UK’s leading outsourcers and is well respected. A company who works to deliver results to their clients. Job... a minimum of 12 months experience within an outbound Contact centre with proven results. To apply send your CV Key Words: Call centre, Telesales, outbound, Debt Management, B2C, IVA ... Leadership of team, ensuring: Motivation and moral levels are high Effective coaching and mentoring of all agents to give a high standard of service Responsible for performance management process: 1:1’s, personal development plans and performance reviews Regular team meetings and communications A culture of continuous improvement is adopted Set regular incentives More Info

  4. Team Leader - Call Centre

    Job Description Our client is based in Alrincham and is one of the UK’s leading outsourcers and is well respected. A company who works to deliver results to their clients. Job... a minimum of 12 months experience within an outbound Contact centre with proven results. To apply send your CV Key Words: Call centre, Telesales, outbound, Debt Management, B2C, IVA ... Leadership of team, ensuring: Motivation and moral levels are high Effective coaching and mentoring of all agents to give a high standard of service Responsible for performance management process: 1:1’s, personal development plans and performance reviews Regular team meetings and communications A culture of continuous improvement is adopted Set regular incentives More Info

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  6. CALL CENTRE HELPDESK TEAM LEADER

    call centre, helpdesk, team leader, call queue, desktop, analysis, sla, service management Call Centre Helpdesk Team Leader responsible for managing all 1st line support, raising Service... Management processes and creating SLA's for a leading corporate. Supervising a small team resp for increasing resolution speed on all 1st line calls, analyse and manage the call queue, allocate calls, create a fast paced can-do attitude in the call team. Additionally, implement service management & put a wrap around service management, create service management around overnight batch processing ... skills, Call Centre, Service Management and Service Desk exp with an emphasis on call quality, call queues and creating a speedy service. Service level agreement exp with desktop & first line More Info

  7. Team Leader - Call Centre - Insurance - Kingston Upon Thames, Surrey

    Team Leader - Call Centre - Insurance - Kingston Upon Thames, Surrey Company My clients company is an exciting, dynamic company providing non-standard home insurance. They also deal with wealth... : Team Leader : Surrey : Call Centre - Sales ... and support a telesales team. Experience of working in a call centre environment Understanding of call centre systems, outbound predictive dialler and inbound ACD and CTI systems Smart, well presented, mature, hard working and a flexible team player? Excellent sales skills coupled with the drive to succeed in becoming a Sales Team leader. 5 GCSE's or equivalent at Grade C or above, including Maths More Info

  8. Team Leader - Call Centre - Late shift

    We are looking for a Team Leader predominantly to work 11am - 7pm, Monday to Friday, who would hold a pivotal role within our clients business and whose key focus will be to lead, develop and coach... a telemarketing or telesales team in a predominantly outbound B2B environment. The Team Leader role will involve the successful candidate creating and maintaining a motivational environment and who ... of the Team Leader role are: *To implement and manage a coaching culture within the team *To ensure that team is fully briefed on all campaign objectives and that they are competent in all job related areas ... team members and liaise with the training team as appropriate *To conduct minimum agreed levels of call monitoring/ evaluation *To proactively overcome quality issues of team through on going coaching More Info

  9. Telemarketing

    DO YOU LIVE IN THE FIFE AREA? KIRKCALDY CALL CENTRE VACANCIES IS THIS YOU??? Hard working & willing to learn? Looking for flexible hours? Part or full time hours to suit most from students, to... parents, to grandparents! TELEMARKETING PERSONNEL - No Experience necessary. Full training. TELEMARKETING TEAM LEADERS - With call centre marketing experience. Call Ann on 01592-261-500 More Info

  10. Telemarketing

    DO YOU LIVE IN THE FIFE AREA? KIRKCALDY CALL CENTRE VACANCIES IS THIS YOU??? Hard working & willing to learn? Looking for flexible hours? Part or full time hours to suit most from students, to... parents, to grandparents! TELEMARKETING PERSONNEL - No Experience necessary. Full training. TELEMARKETING TEAM LEADERS - With call centre marketing experience. Call Ann on 01592-261-500 More Info

  11. Call Centre Manager

    Call Centre Manager *** Cheltenham *** Up to £30k A fantastic opportunity has arisen for an experienced Call Centre Manager to join this growing, dynamic company based in Cheltenham. The... main duties and responsibilities of the role will be to ensure the smooth operation of the call centre on a day to day basis. You will be responsible for 7 team leaders with your main focus being on their individual training and development as well as ensuring their teams are being managed effectively. You must have previous Call Centre Management experience. Financial services would be highly advantageous although is not essential. To find out more or to apply for this position please contact Michelle Jones on (Apply online only) alternatively email More Info



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