Where and when can I work?
Many account credit controllers work in offices, although some are also based in call centres. Hours are normally typical office hours, such as 9am to 5pm, rarely working on bank holidays or at the weekend.
What can I earn?
When working as a credit controller you could expect your salary to be between £12,000 and £15,000, increasing as you gain more experience. It is unusual for the salary of a credit controller to increase to more than £23,000 without holding a managerial position.
What are the benefits?
Benefits in this role normally include the opportunity to have a company car, as well as being eligible for a bonus scheme.
Are there chances of promotion?
Account credit controllers are normally promoted to the role of credit manager after working for several years with a company.
What will I be responsible for?
Responsibilities include checking credit records, updating databases, making calls to those who owe money, negotiating repayment plans and talking to solicitors about individual cases.
Do I need any experience?
The best experience you could gain in order to be successful in an account credit controller role is to have experience of working with money and within a call centre.
What attributes are needed?
Having the right attributes is more important in this role than experience is. Credit controllers needs to have excellent communication skills, as this is a large part of the job, as well as having good numeracy skills, the ability to place pressure tactfully on individuals, and a familiarity with computers.
An account credit controller is responsible for collecting unpaid money, from both individuals and companies, whether payments have failed to process correctly or payments are being avoided for some reason.
Who can I work for?
Credit controllers work for third party collection agencies as well as the finance departments of many different organisations.