Customer Services Advisor
Salary: Starting £18,939 pro rata rising to £21,956
Part-time -1 x 12 hours per week, 1 x 14 hours per week
We have an exciting opportunity for two... part-time Customer Services Advisors to join our team based in Wakefield.
As Customer Services Advisor, your role will be:
- To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other access channels, to ensure that customer enquiries are resolved at first point of contact.
- To use sound judgement and take decisions within established procedures, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.
- To positively represent the organisation through the provision...