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Customer Service jobs in Walsall

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  1. Customer Service Manager

    Birmingham | £18,000 to £22,000 | From Flat Fee Recruiter Limited

    Customer Service Manager Birmingham B44 £18,000 to £22,000 Full Time Our client is seeking a dynamic Customer Service Manager to join their growing furnishings business. This is an ideal... opportunity for a candidate with lots of Customer Service experience who is looking to take the next step in their career. The role As a Customer Service Manager, you will play a key role in delivering a first-class customer service through verbal, written and digital communication to our customers and stores. Your responsibilities will include: * Resolving customer complaints which ... social media feedback * Responding and managing effectively to all customer feedback/comments of review sites * Meeting with other managers to discuss possible improvements to customer service...

  2. Customer Service / Sales Administrator

    Dudley | £17,500 | From Cushillo Group (Uk) Limited

    Customer Services Assistant required for maternity leave. My client is a well-established and growing manufacturing company based in the Dudley region. Reporting to the Customer Services Manager you... will be required to undertake administrative duties associated with the smooth running of the Customer Services Department. Providing a professional interface between customer and the company, delivering excellent customer service and liaising with internal departments. Duties include: * Collate, edit and enter sales orders onto the company sales order processing system. * Administer ... the order delivery. * Supply the Team Leader with shortage lists to aid the prioritisation of manufacturing requirements. * Escalate potential order problems with the Customer Services Manager...

  3. Customer Service

    Wolverhampton | 17000.0000 | From Reed

    Our local Wolverhampton client are the global leader in their sector and Manufacturer and Distribute Worldwide. They provide architectural products to commercials businesses, and have many divisions... within the company. With this they have an exciting opportunity within their Customer Services team. Do you believe in delivering exceptional Customer Service at all time? Main Duties ... required and directed by the Customer Service Manager ? Respond to a variety of incoming calls from customers, always delivering high customer service ? Actively promote products to all customers ... Customer Service along with: > 2 Years experience within a commercial office > Experience within a Customer care department > Abilty to build and develop relationships with your customer base...

  4. Customer Service

    Wolverhampton | 16000.0000 | From Wolverhampton Commercial

    An exciting opportunity has arisen for a customer service adviser to work within a manufacturing company based in Wolverhampton. This is a full time permanent position paying between £16500 to... requests The successful candidate will have a proven track record in customer service. ... £19000. Duties: - - Taking incoming calls in an effective & efficient manner - Order processing - Providing technical support and understanding the product range - Dealing & solving customer queries & complaints - Managing customer concerns effectively in order to minimise the effect on the customer - Providing support to external sales team - Liaising with warehouse, manufacturing...

  5. Customer Services

    Sutton Coldfield | 8.8300 | From Adecco

    Excellent Opportunity Available £8.83 per hour Sutton Coldfield, Minworth Monday to Friday 36.5 hours a week Shifts patterns: 8-4:15 , 9:45- 6:00 Temporary Do you have experience within... Customer Service and Administration, can you provide excellent contact with customers? Would you like to work for a large organisation with a good team moral? If so, we have an exciting opportunity ... customer queries and complaints using the appropriate communication method *Provide a professional and courteous telephone enquiry service for customers *Take ownership of queries and complaints from ... administration support to customer service manager as required *Comply with health and safety responsibilities as defined in the company health and safety policy Skills/Experience Required: *Must be...

  6. Customer Service

    Sutton Coldfield | 16000.0000 | From Adecco

    Key responsibilities: *Take customer queries via telephone, email and post and providing an appropriate response *Respond to customer queries and complaints using an appropriate communication... method *Provide a professional and courteous telephone enquiry service for Hozelock customers *Take ownership for queries and complaints from first contact to resolution *Escalate more difficult ... administrative support to the Customer Service Manager as required *Contribute to the Continuous Improvement culture of both the department and business *Comply with the Health and Safety responsibilities ... , polite, friendly, approachable) *Previous experience of customer contact via telephone is essential *Must have experience of working with a varied range of products / services *Good basic standard...

  7. Head of Customer Service - Permanent - Birmingham

    Birmingham | £70k - £75k pa | From Fuel Recruitment Ltd

    Head of Customer Services - Permanent - Birmingham About the role A fantastic opportunity exists to be the next Head of Central Customer Services, managing 6million customer contacts p.a.... within a fast paced and engaging contact centre environment. With a 190 seat operation based internally, our service operation is complimented by 3 outsource team strategically placed throughout the UK offering flexible resourcing to 750 seats at our busiest times. As Head of Customer Services, you will be responsible for championing the very best customer service concepts to ensure continuous enhancements to customer experience for 22k customers; with a strong quality and cost focus, you will ensure a perfect balance between experience and 'right first time' culture to ensure the very...

  8. Customer Service Supervisor

    Oldbury | 22000.0000 | From Reed

    Want to be a part of an already highly successful business that has huge growth plans? Excited by the prospect of growing as your business does? Is leading an exceptional Customer Service team... has an exciting opportunity for 2 new Customer Service Advisors due to organic growth. If you are organised and love a busy and vibrant environment then this is the role for you! Thir role is perfect for a Customer Service Supervisor who wants to be involved in the day to day customer communication but will also support, lead and motivate the team. Further responsibilities of this Customer Service Supervisor include but are not limited to: • Handle inbound enquires in a prompt and professional manner • Answer all enquiries (email and phone) immediately and ensure customers are kept...

  9. Customer Service Advisor

    Birmingham | 20000.0000 | From Reed

    A fantastic opportunity has arisen to join a company offering plenty of training and support and paying a very competitive salary. I am looking for an experienced customer service advisor to join... a well-established and welcoming team in new offices based near Erdington. Duties include: • Managing relatively high volume incoming telephone calls and queries • Providing first class customer service • Making sure customers are provided with all information they require to ensure a high first time resolution rate • Interacting with all company departments • Ensure all data entry of customer records are updated accurately and promptly • Articulate with excellent personal communication skills - both written and verbal • Ability to work unsupervised and as part of a team The ideal...

  10. Customer Services Representative

    Birmingham | 16000.0000 | From E

    If you’re someone with customer service experience, enthusiasm and personality, E (Gas & Electricity) are ready to train you as a CSR. It’s an ideal opportunity whether you’re looking for a... a rapport with customers. An insightful nature and the ability to think on your feet are important too. Skills / Experience: Knowledge of the Energy Industry is desirable. Proven customer service Good ... excellent rail links as we are based 5 minute walk from Birmingham International Train Station, we offer a free on site car park as well as there being a frequent bus service. Benefits: As well as ... progression pathway within E (Gas & Electricity). The Role: As a Call Centre Representative CSR, you will report directly to one of our Call Centre Team Managers. You’ll be dealing with customer...

  11. Customer Service Advisor

    Wolverhampton | 7.6900 | From Adecco

    My client, a blue chip company in Wolverhampton are looking to recruit call centre/customer service advisors on a temporary ongoing basis to work in their busy call centre. Job Description *... Acting as the first point of contact to both internal and external customers * Managing incoming telephone calls/queries to Company SLA standards * Managing outgoing telephone calls/queries where ... to deal with escalated calls - ability to liaise with the customer to deal with escalated calls to the mutual satisfaction of all parties * Capability to work on own initiative - ability to work ... shift work, covering 7 days per week. Hours' service is covered from 8am - 8pm with a shift pattern that will vary. Some flexibility around exact scheduling pattern is required to ensure service...

  12. Customer Service Advisor

    Tamworth | 16000.0000 | From Inplace Recruitment ltd

    Our client, a well-established local organisation, is looking to recruit an experienced Customer Service Advisor. Responsibilities include: Answer phones and respond to customer requests. Ensure... customer service KPI’s are met. Follow-up on customer enquires not immediately resolved. Identify, research, and resolve customer issues. Provide customers with product and service information. Recognise, document and alert the Customer Sales Supervisor of trends in customer calls. Ensure that all individual and branch growth targets are achieved on a consistent basis. Prospect for new and lapsed accounts against targets as set by the Customer Sales Supervisor. Study reports to determine profitable product switches within customer accounts and gap analysis. Make daily calls from call...

  13. Customer Service Coordinator

    Birmingham | 16000.0000 | From Birmingham Commercial

    An excellent opportunity is available for a Customer Service Coordinator to join a growing Retail company in Birmingham city centre, The Customer Services department is the interface between... external customers & internal departments. The objective of the role is to manage the life cycle of customer service files, ensuring all internal stakeholders are fully co-ordinated & customers are communicated with effectively & in a timely manner. The role -Taking the initial service call from the customer -Creating a service file & communicating to internal departments for further action -Ensuring effective customer communication through the various stages of the service life cycle through to file closure -Liaising with internal departments to ensure all actions have been...

  14. Customer Service Clerk

    Tamworth | 15000.0000 | From InGold Recruitment Ltd

    We are recruiting for a leading organisation in Tamworth who are seeking additional customer service team members. This role is in an excellent location, boasts an impressive catalogue of products... and the opportunity to work within a vibrant and buzzing office. The skill set required to be a success is :- * Previous Customer service/Sales experience * An excellent level of attention to detail * Professional and articulate manner when speaking to customers and corporate organisations * A sound knowledge of customer service, handling complaints, dealing with enquiries and offering solutions to all customers Candidates need to demonstrate loyalty, commitment, and eagerness to work a 37.5 hour week, are adaptable to an ever changing environment and be able to work extremely well...

  15. Customer Service Assistant

    Birmingham | 17160.0000 | From Motorpoint Ltd

    We need a Customer Service Assistant to join our Birmingham Site! Dealing with customers is key to maintaining Motorpoint’s strong reputation, our Customer Service Assistants do one of the most... demonstration. Offering a bespoke service to each and every customer, you will have the ability to deliver happiness at every opportunity. We love our customers at Motorpoint and it is our Customer ... . • Meeting Motorpoint's benchmark level of customer service. • Ensure customer is satisfied with purchased vehicle by going on an assisted test drive • Ensure that all customers who have purchased ... outdoors. Person Specification: • Excellent time management skills and ability to prioritise urgent work. • Experience of working in a customer service environment • Intermediate IT skills • Confident...

  16. Customer Service Advisor

    Walsall | 15000.0000 | From Proactive Personnel

    Proactive Personnel are pleased to be recruiting on behalf of their client for a Customer Service Advisor in Walsall. Our client offers a competitive package and an opportunity to gain experience... in a well established company. This position will become permanent after a 12 week probation period through agency employment (Temp to perm). THE JOB ROLE A customer service advisor is responsible for delivering an excellent customer service to all the customers by answering telephone enquiries dealing with customer complaints, providing customer information, along with handling transactions ... PC literate, including working ability with Excel , and Word. Evidence of building relationships with all contacts. Minimum of 3 years Customer Care Experience. Strong customer service ethic is...

  17. Customer Service Advisor

    Stourbridge | 17000.0000 | From Acorn Adventure

    Stourbridge based, Acorn Adventure is a leading provider of activity residential trips for schools, youth groups and family adventure holidays. We currently have a fantastic opportunity for a... Customer Service Advisor to join our team on full-time, permanent basis. As a Customer Service Advisor with Acorn, you will be liaising with teachers, uniform groups (such as guides and scouts) and families. Your role will be to facilitate their bookings and effectively manage all associated administration. You will provide a high level of customer service in order to meet customers' needs and secure future re-bookings. You will be expected to meet targets and deadlines to ensure Acorn maintains its high level of service and customer retention levels. An incentive scheme is in place. Key...

  18. Customer Service Advisor

    Walsall | 0.0000 | From Midcounties Co-operative

    The Midcounties Co-operative is the largest independent co-operative in the UK and is an innovative co-operative business, owned by its members. We are proud to be a successful co-operative, founded... on co-operative values and principles that co-ops share throughout the world. Job Summary As a Customer Service Advisor you will provide excellent customer care. You will work within our exciting ... responsible for providing outstanding customer service with our customers and members Accurately record data Provide outstanding customer service ensuring that all reasonable customer requirements are ... you Experience working within a customer service environment Confident on the phone and dealing with customers Be able to handle complaints professionally and promptly Looking for flexible working hours...

  19. Customer Service Advisor

    Wolverhampton | 8.0000 | From Niyaa People

    Customer Service Advisor ?10.00 per hour Part-time roles Wolverhampton, West Midlands 12 month contracts Immediate start An established provider of affordable housing within Wolverhampton is... immediately seeking experienced Customer Service Advisors to join a fast paced, customer focused environment. Due to a recent increase in workload, additional team members are now needed on a part-time basis to handle a high volume of inbound calls that are all housing related. Key duties: ? Provide excellent customer service over the telephone and e-mail to all customers ? Sign post ... and verbally ? Demonstrate the passion to add value and consistently provide a high level of customer service. The successful Customer Service Advisor will be immediately available and understand the need...

  20. Customer Service Collections Advisor

    Walsall | £16580 per annum + Annual Bonus | From Randstad Business Support

    Care about customers? Do you strive to provided the highest level of customer service? Are you eager to to work in a fast paced environment that not only offers a professional but friendly... atmosphere, but the chance to progress and move forward with your career. We are currently looking for enthusiastic individuals with experience of providing high levels of customer service. If you are passionate about putting the customer's needs first we would love to hear from you. Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services ... skilled and knowledgeable people to provide public and private sector organisations with end-to-end customer contact capabilities. Job Responsibilities: Providing high levels of customer service...