Working on a shift rota basis, the Customer Service Advisors will temp for 12 weeks with a view to going permanent or on to a 6 month FTC thereafter.
As a Customer Service Advisor your duties... and activities relating to claims processing.
An ideal Customer Service Advisor will hold the following skills and experiences:
o Previous call centre experience.
o Excellent communication skills.
o ... and positive experience on every call.
o Accurately responding to phone, fax and e-mail based customer enquiries and requests via the appropriate system while following established policies, procedures, and contractual obligations.
o Handle customer service requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner, ensuring that the needs of the customer are met...