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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk Engineer

    Enfield | £20, 000 | From Sovereign Business Resources Limited

    1st Line Service Desk Engineer My client a leading managed service provider based in North London are looking for a 1st Line Support Engineer to join their growing team. The ideal candidate will... have previous experience of working on a busy Service Desk, have a good logical approach to problem solving and with have a strong customer focus. The company offer their staff an excellent benefit package, long and short term career goals and prospects and will provide you what you need to enhance your professional development. Skills Required * At least 3 - 6 months experience of working on a support/ service desk function. * MUST be able to drive * Able to work on own or as part of a team * Able to keep up to date with the latest technological advances * A good logical approach to...

  2. 1st Line Service Desk Analyst

    South East London | Competitive | From Head Office

    Alternative offers a fantastic environment for any person with a background in Service Desk / Technical Support that wishes to accelerate into a technical operations role. The Service Desk... operates within a fast paced environment supporting multi tenanted Desktop as a Service/managed service solutions whilst offering great career opportunities and experience in the latest technologies. We are a team orientated environment and always open to your ideas and solutions. Key Responsibilities - Providing first line technical support / administration via telephone, email or remote connection. - Taking an active role in incident/problem/request fulfilment, in line with Service Level Agreements. - Take full ownership of an incident, ensuring customers and users are...

  3. 1st Line Service Desk Analyst

    Reigate | £150.00 - £170.00 p day | From People Source Consulting Limited

    Service/Helpdesk Support Analyst needed ! We need a real doer, someone who can join a great team and work in a polite manner in a professional yet fairly relaxed environment. You must have... experience dealing with requests via tickets and resolve or escalate accordingly. Most service desk roles have awful hours - these hours are incrediblw 7.00am to 3.00pm Monday to Friday - free parking and a cracking team of people to work with. We need atleast 3 years service Desk experience supporting users over basica windows applications. Knowledge of Vmware, ESX, AD, Desktop applications will give you an advantage. 6 months contract up front with 18 months duration overall Send cv's immediately !!! People Source Consulting Ltd is acting as an Employment Business in relation to...

  4. 1st line Support - Service Desk Analyst

    North West London | £20k - £24k pa + benefits | From Eligo Recruitment Limited

    Job Title: Service Desk Analyst 1st line Support Location: Central London Salary: £20-24K + Benefits MAIN PURPOSE OF JOB: - Provide 1st line support primarily to high profile clients as part of... of Customer Service - Provide 1st Line support and remote support to internal and external customers - 1st Line Support on in-house applications via telephone and email - Co-ordination of issue ... our clients Service Desk team - Ensure an exceptional level of customer service and satisfaction - Troubleshoot and resolve front line issues and queries - Effectively liaise with 2nd and 3rd line teams as well as 3rd parties to troubleshoot and resolve calls - Ensure timely resolution of requests in line with a published Service Level Agreement (SLA) - Escalation of requests/issues where...

  5. Service Desk Analyst / 1st Line / 2nd line / Active Directory/ ITIL

    London | £24,000 - £25,000 | From Moore House

    Service Desk Analyst / 1st Line / 2nd line / Active Directory/ ITIL (£24,000 - £25,000) My London/based Advertising and Media client requires a Service Desk Analyst to join their growing... team. The successful candidate will work on a Service Desk working across 1st and 2nd line. The client does promote development and as so, some progression into 3rd line work is encouraged. Any potential applicant should have the following experience: Previous experience of working on a corporate Service Desk/Helpdesk - 1st line Desktop/2nd line experience (desirable) Formal ... contacted within 7 days of receiving their CV. Service Desk Analyst / 1st Line / 2nd line / Active Directory/ ITIL (£24,000 - £25,000) ...

  6. IT Service Engineer (1st/ 2nd line)

    South West London | £22,000k - £30,000k | From Orbis Resourcing Limited

    1st/2nd Line IT Service Engineer with strong desktop support experience with a want to progress and learn is required for an IT Managed Services Provider in Wandsworth, London on a permanent... basis. Role: IT Service Engineer (1st/2nd line) Salary: £22,000 - £30,000 per annum (depending on experience) Location: Wandsworth, London SKILLS AND EXPERIENCE Essential - Proven ... projects TASKS - Provide full application management and support to a variety of client systems - Duties range from 1st line to 3rd line support, resolving faults and suggesting fixes ... , routers and firewalls - A thorough knowledge of network connectivity and security - Knowledge of VMware servers - Experience of working with SMEs - Experience of 24x7 service and support on...

  7. Service Desk Analyst / 1st Line Support Engineer / Helpdesk

    City Of London | £20k - £24k pa + Benefits, Pension | From DGH Recruitment Ltd

    Service Desk Analyst / 1st Line Support Engineer / Helpdesk Analyst My client, a leading real estate organisation, is keen to recruit a Service Desk Analyst / 1st Line Support Engineer / Helpdesk... Analyst to provide technical support to their UK wide user base. They are an industry leader which regularly wins awards as an excellent employer and can offer an excellent level of professional development, training and support to its staff. The Service Desk Analyst / 1st Line Support Engineer / Helpdesk Analyst will be providing technical support to over 3,000 staff nation wide. The role will suit an enthusiastic and customer service focussed candidate with 6 months to a years experience within a Service Desk role. Some of the technical requirements are listed below: * Experience...

  8. Field Service Engineer/ 1st/ 2nd Line Support Engineer/

    Reigate | £30k - £35k pa + package + car | From TLP Consultancy Ltd

    Field Service Engineer/ 1st line Support Engineer/ 2nd line Support Engineer/ Field Engineer Reigate, Surrey £30,000 - £35,000 negotiable + car + package (MUST HAVE FIELD EXPERIENCE) My client... are a leader in their field, a national organisation and a great company to work for. Due to an internal promotion they have an immediate need for a 1st/ 2nd line support engineer. Responsibilities: Provide 1st and 2nd line IT support to the group ensuring all IT incidents are resolved within the departments SLA's. Regularly communicate and coordinate with other team members to maximise the effectiveness of IT services provided to the group. Document installation and configuration procedures for new or upgraded client software and/or hardware. Perform acceptance testing...

  9. Service Desk Analyst / 1st line support / IT Helpdesk

    Central London | Competitive | From Plan-Net Ltd

    As a leading IT service provider we currently have an exciting opportunity for a Service Desk Analyst to join our business and work full time on our client site based in central London. We welcome... following stipulated service duration. For further information please send an up to date CV - shortlisted applicants will be contacted Keywords / Possible role titles: IT support / helpdesk / 1st line ... candidates with experience across sectors as long as it is within a structured service desk / helpdesk environment. The main role responsibilities include: - Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries. - Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas...

  10. Junior IT Technician - 1st Line

    London | £18000 - £22000 per annum | From RECRUITMENT GENIUS

    Are you looking to advance your technical skills in all things IT? This small outsourced IT company are looking for an enthusiastic Junior IT Technician (1st Line Support) to join their... team. With an ever-growing client base, all through word-of-mouth, they firmly believe in giving the best possible service and support. You will join their team based in Fulham to fully support clients all around London. This is a perfect opportunity to progress and advance your technical skills while enjoying a less formal working atmosphere. You will need excellent customer service skills, as well as being technical-minded and willing to learn! You will also need to be a well-spoken and presentable individual, able to remain calm under pressure and to maturely handle confidential...

  11. 1st Line / 2nd Line Support

    Middlesex | £25k - £30k pa | From Modis (corp)

    1st/2nd LINE SUPPORT ENGINEER - PC SUPPORT - WINDOWS 7 OFFICE 2013 - TROUBLESHOOTING - LONDON - £28K - £30K Our Client, a leading professional services company based in London, is seeking a... 1st/2ndline Support Engineer with excellent knowledge of PC Support, Windows 7, Exchange 2013 (ideally) and Office 2013. You will be providing technical support from the London office for the UK/Europe region, and also to assist members of the global IT team in the delivery of IT services across the business. Duties Day to day support of the UK and Europe IT and Telecoms environment; coupled ... equipment at new office - locations across the business - To support and monitor the existing infrastructure and perform preventative maintenance work - Call logging & management of the IT Service...

  12. 1st Line Analyst (Service Desk)

    Croydon | | From Selection Services

    1st Line Analyst (Service Desk) Permanent Job Title: 1st Line Analyst (Service Desk) Salary Scale: TBC Hours: 37.5 hour week taken over a 24/7/365 shift pattern Role... Definition: Working as part of a team on the technical Service desk, providing remote 1st line IT support to a wide range of outsourced clients with the aim of exceeding all SLAs and delighting our customers by means of exceptional customer service and strong technical ability. Key areas of Responsibilities: Working on a world class Service desk, supporting up to 80 clients, the main responsibilities include: Logging support calls via telephone and email Resolving 1st line incidents and requests Ensuring all tickets are resolved to a high level of customer satisfaction...

  13. Second Line Support / Customer Service Representative

    London | £18000.00 - £22000.00 pa | From Computer People (UK) Limited

    I am currently seeking a Second Line Support / Customer Service Representative for a permanent role based in central London to start ASAP. The Customer Service Representative will be responsible... for second line support for the helpdesk handling more complex prepaid and debit card queries and delivering the customer service function. This includes: - Communicating courteously with all customers both internally and externally - Delivering a high standard of customer service to resolve and prevent potential customer complaints - Complaints handling in line with FOS guidelines ... and clients The ideal candidate must have: - Experience with customer service environment - Experience of working within the card/payments industry - Good knowledge of Microsoft Excel, Word and other MS...

  14. Service Desk Analyst: 1st/ 2nd Line, AD/ Exchange, to £255 p/ day

    Croydon | To 255 per day | From Comtecs Limited

    Service Desk Analyst/Helpdesk Analyst/IT Support Analyst : Active Directory/Group Policy, MS Exchange, 1st & 2nd Line Support. Contract, 3 months rolling, Crawley, West Sussex. GBP 200 - GBP 255... p/day Global financial services corporation seeks a Service Desk Analyst to provide 1st & 2nd Line Support, to a UK and European user-base within a process driven environment. The Service Desk Analyst will be responsible for responding to 1st & 2nd line support issues such as user access to enterprise applications and/or server and network infrastructure, 2nd line analysis of support tickets in ... the self-service portal or by telephone call. We are searching for a Service Desk Analyst with previous experience of working in a similar Service Desk/Helpdesk support capacity for a large, multi...

  15. 1st Line Service Desk Analyst

    Godalming | £16000 - £19000/annum | From CV-Library

    1st Line Service Desk Analyst. Godalming, Surrey. £16,000-£19,000 Our client based in Godalming are looking for a 1st line service desk analyst to join their busy team. Responsibilities... with the service desk team to identify and resolve issues according to SLA's Following up with users to ensure all issues have been adequately resolved. Documenting specialty installations for the team when encountered and proposing new procedures for improving work flow. Experience required: Strong customer service focus/customer service skills. Knowledge of Windows Server 2003, 2008 and 2012 ... local and remote customer environments. Managing PC setup and deployment using standard hardware, images and software. Following documented procedures and utilizing centralised tools to load images onto...

  16. Service Desk 1st Line Support

    City | £240 per day | From Mortimer Spinks

    Service Desk 1st Line Support-Central London My Client is Looking for a Contract Desktop support analyst with experience with the following: Your key function would be to provide 1st line... support for Telephony, Mobile, Computing Infrastructure, LAN and WAN -Active directory -Mobile phone support -Proven experience of building, configuring and troubleshooting Microsoft Windows 7 -Experience of using Service Desk Management Software -Knowledge and understanding Of Microsoft SharePoint -Knowledge and understanding of Microsoft CRM If you have the above skill set and are ... /JobSeeking/Service-Desk-1st-Line-Support_job64722285 ...

  17. 1st Line IT Helpdesk

    London | £120 to £140 per day | From IS Recruitment Ltd

    1st Line IT Helpdesk and Service Desk - London - paying c£120 to £140 per day for an initial 3 months. Job Overview: My industry leading client based in London is currently looking to recruit... a 1st Line Support and Service Desk Analyst to work on their IT Helpdesk supporting clients and internal customers throughout the UK. The ideal candidate will have previous experience in Service Desk, Customer Service or Scheduling environments, although any experience would be well received. The role will include elements of procurement, administration and reporting as part of the Service Desk ... potential problems, ensuring that targets are met in line with tight SLAs and KPIs - To continuously improve the efficiency and quality of the service - Strive to continually further develop...

  18. 1st Line Support Analyst

    London | £120 - £150 p day | From Certes Computing Ltd

    We are looking to recruit an experienced help desk support analyst. You will need to have good experience of providing helpdesk support in a Windows environment. Ideally you will be able to... administer active directory and outlook. Experience supporting windows server and exchange server would be an advantage. What are essential in this role are an excellent telephone manner and communication skills and the desire to deliver a good service to your customers. You will be joining a busy support team dealing with 1st and 2nd line calls. Whilst you will be kept busy, the environment is relaxed and friendly. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations. ...

  19. 1st/ 2nd Line Support Analyst

    Guildford | £14 - £15 p hour | From Reed Technology (NEW)

    1st/2nd Line IT Service Desk Support Analyst/Engineer/Technician Service Desk Analyst Required with 6 months+ experience on a Service Desk supporting Microsoft Windows 7, Microsoft Office and any... service management system is required by my client based in Guildford. You will be working through a backlog of issues as well as dealing with new requests escalating as appropriate. You must have good troubleshooting and analytical skills and have previous IT service desk/Helpdesk experience. You will provide 1st line support on a range of issues. To be considered for this role ... would be a bonus as would Any ITIL experience. In this 1st line/2nd line IT support service role you shall also provide 1st/2nd line technical support and advice as part of a team of 1st/2nd line...

  20. 1st Line Support Engineer

    Central London | £20000 - £25000 per annum | From Keytree

    Keytree is currently recruiting for a 1st Line Support Engineer to join their IT Team. As part of the role you will provide support to over 200 consultants across multiple sites across the UK. You...: - Proven experience in 1st/ 2nd line desktop support - Graduate with IT related degree Company Information Keytree helps companies become leaner, faster and more agile with our award-winning team ... skills. The role is based in our Central London, Head Office. Key responsibilities - First point of contact for all inbound customer calls/emails received into the main support number/inbox. Providing day-to-day support to the end-user base. - Managing customer queries and providing advice, ranging from general queries to answering more specific technical questions. - Ensuring...