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1St Line Customer Service jobs in Esher

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  1. Service Desk / 1st Line Support / Helpdesk

    London | £27k pa + bens | From Refreshing Recruitment Limited

    Service Desk Analyst, with excellent communication and customer service skills, sought to join the UK branch of a global children's charity. The organisation works across education, health,... child protection and sanitation. They perform amazing work making a difference to millions of children's lives each year. The IT Service Desk Analyst is the 1st line of technical support to their users. The ITIL aligned technical environment is Microsoft Office 2010 / 2013, Windows 7, Active Directory and Exchange 2010. Working to ITIL best practice the IT Service Desk Analyst will support users both remotely and deskside. Salary is £27,000 plus benefits. To apply for this IT Service Desk Analyst role email your CV now! ...

  2. 1st Line VIP Support - Exceptional Customer Service

    London (City of) | | From Telegraph Jobs

    Central London, highly prestigious client seeks a first line IT Support Analyst (Helpdesk / Service Desk analyst) with exceptional customer service and communication skills. You will provide... Helpdesk / Service Desk / 1st Line Support to a discerning user base of 120 people. The support environment requires a high touch, VIP approach . You will deal with IT support calls over the phone ... distiguished users. You must have exceptional communication and interpersonal skills. You will have a natural flair for customer service and enjoy helping users with technical issues. The IT Support Analyst will provide Helpdesk / Serve Desk, 1st & 2nd line support to 120 users in a Windows 7, Windows 2008, mixed MAC and PC environment. You will have experience troubleshooting printers...

  3. Helpdesk, 1st Line Support Analyst, Service Desk Analyst

    Middlesex | £23k - £27k pa | From DGH Recruitment Ltd

    Helpdesk / 1st Line Support Analyst / Service Desk Analyst My client is looking to employ a Helpdesk / 1st Line Support Analyst / Service Desk Analyst to join their team in London. This role will... require you to work Saturday's Helpdesk / 1st Line Support Analyst / Service Desk Analyst will be responsible for: *Answer incoming help requests from end users via both telephone calls ... escalation To be considered for this role you must have the following: *Excellent customer service skills *Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations *Work in accordance to ITIL processes and procedures *Use initiative with a positive and 'can do' attitude *Experience supporting MAC OSX advantageous but not...

  4. Service Desk Analyst / Helpdesk Analyst / 1st Line Support

    Croydon | £18k - £26k pa | From DGH Recruitment Ltd

    Service Desk Analyst / Helpdesk Analyst / 1st Line Support A respected client of mine is currently looking to recruit a Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst to join... their Croydon offices. The role of the Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst will be to work on an internal Service Desk providing support across the offices both telephone and deskside. As part of this role the Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst will: *Providing excellent IT support to the staff to the ITIL good practice framework ... Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst will have: *A minimum of 2 years' experience working on a busy helpdesk with a large user base *Hold an ITIL qualification or...

  5. Service Desk Analyst - 1st Line / 2nd Support - Permanent

    Middlesex | £30k pa + benefits | From I3 Resourcing Limited

    Service Desk Analyst - 1st Line /2nd Support - Technical Assistant - Support Anlayst City of London Permanent £30,000 TECHNICAL ASSISTANT / SUPPORT ANALYST - 1ST LINE / 2nd LINE - DESKTOP &... BUSINESS APPLICATION SUPPORT - ACTIVE DIRECTORY / EXCHANGE 2010 / BES / ITIL v3 / MS WINDOWS XP & 7 We are urgently seeking a 1st / 2nd line Service Desk Analyst / Support Analyst with a minimum of 1 years' experience within a similar position to support the current team. This is a permanant position for a prestigious organisation within Financial Services idustry. Job purpose: - Provide 1st & 2nd line desktop support for users - Provide 1st & 2nd line business application support. - Provide 1st line support to the associated companies requiring access to the client systems...

  6. Helpdesk Analyst / Service Desk Analyst / 1st Line Support

    Sutton | 20k-26k+ benefits | From Reed Business Information Limited

    Helpdesk Analyst / Service Desk Analyst / 1st Line Support Based in Sutton, London - UK - Reed Business Information - Global Digital Media - Part of the FTSE100 RELX Group - Competitive... salary + 29 days holiday + 2 paid charity days + share options scheme + pension + more! Reed Business Information are looking for an experienced Dutch speaking 1st Line Helpdesk Analyst / Service ... the world's top-100 'online superpowers'. RBI is also part of the FTSE100 listed RELX media and publishing group. Working as part of a team of 11 service delivery specialists within our 130 ... / Microsoft Active Directory / MS Terminal Services / Altiris / Microsoft Exchange - Mobile device management (inc BYOD). - Technical experience of the Apple Mac platform - Microsoft Exchange & Office...

  7. Service desk / Helpdesk / 1st Line Engineer - Break into Banking

    London | To £25K + Bens | From Etech Partners

    An exciting opportunity has arisen within an Prestigious Private Investment Bank working as a 1st Line Helpdesk Support The role will require excellent communication skills providing 1st line... support within a dynamic fast paced environment. Within this position you will be responsible for providing 1st line support to end users in a confident and efficient manor. This will include call logging, follow up/escalation, remote and deskside support. Skills Needed - Windows 7, Windows 8 or Windows 10 - MS Office & Outlook 2010, 365, 2013 &/ - Active Directory - user account management - Diagnosing issues with PCs, Laptops and Printers - Supporting and troubleshooting technical applications Responsibilities - Resolving technical issues face to face,over the telephone...

  8. Technical Service Desk Analyst/ 1st/ 2nd Line support analyst

    London | £120 - £150 p day | From Global Technology Solutions Ltd.

    Technical Service Desk Support Analyst/ 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Service Desk Support Analyst/ 1st/2nd Line Support Analyst to join dynamic,..., configuration and management As a 1st/2nd Line Support analyst you will have an Outstanding level of customer service and support -Sound understanding of and appreciation for the needs ... blue chip organisation based at their prestigious offices in London. As a Service Support Analyst/ 1st/2nd Line Support Analyst you will : Provide support to the desktop environment ... and service Create, maintain and review knowledge articles shared with all IT support teams Maintain security awareness in line with Global Information Security Policy / Global Infrastructure Shared...

  9. Helpdesk Analyst | Service Desk Analyst | 1st/ 2nd line support

    North West London | £23000 - £25000 per annum | From Marcus Donald People Ltd

    Helpdesk Analyst | Service Desk Analyst | 1st/2nd line support | Legal | North West London Marcus Donald People are currently looking for a Helpdesk Analyst to join the team at a growing Legal... this position and believe you have the relevant skills for the role then please apply with your updated cv. Helpdesk Analyst | Service Desk Analyst | 1st/2nd line support | Legal | North West...

  10. 1st Line / 2nd Line Support

    Middlesex | £30k - £35k pa + benefits | From Modis (corp)

    1st/2nd LINE SUPPORT ENGINEER - PC SUPPORT - WINDOWS 7 OFFICE 2013 - TROUBLESHOOTING - LONDON - £30K - £35K Our Client, a leading professional services company based in London, is seeking a... 1st/2ndline Support Engineer with excellent knowledge of PC Support, Windows 7, Exchange 2013 (ideally) and Office 2013. You will be providing technical support from the London office for the UK/Europe region, and also to assist members of the global IT team in the delivery of IT services across the business. Duties Day to day support of the UK and Europe IT and Telecoms environment; coupled ... equipment at new office - locations across the business - To support and monitor the existing infrastructure and perform preventative maintenance work - Call logging & management of the IT Service...

  11. 1st line Helpdesk/Service Desk

    Eltham, Greater London | £16000 - £18000/annum | From CV-Library

    1st line Helpdesk/Service Desk Salary: £16-18,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within... this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk...

  12. 1st line Helpdesk/Service Desk

    London | £16000 - £18000/annum | From CV-Library

    1st line Helpdesk/Service Desk Salary: £16-18,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within... this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk...

  13. 1st Line Support Engineer (IT)

    Guildford | £14.11 - £17.57 per hour | From Critical Project Resourcing Limited

    I am currently recruiting for a 1st Line Support Engineer to work with a Council in Surrey on a contract basis. Applicants must be experienced in providing 1st line ICT support in a service desk......

  14. 1st Line HELP DESK

    London | £25000 - £27000 per annum | From London City Network

    1st Line HELP DESK Working for a leading Government Body based in Camden, London We currently have 3 vacancies on our 1st line technology service desk: Service Desk... strong communication skills and be happy with a 1st line role. We do not have 2nd line vacancies at present. Please see the below brief: We are looking for someone who currently works on a Service Desk, who has exceptional communication skills, excellent telephone manner, initiative, someone who has a commitment and understanding of customer service. Someone who understands prioritisation ... , diagnosing issues with applications, potentially fixing applications. They need knowledge of all facets of IT, not in depth but a bit about everything. Our Service Desk Analysts are 1st line support...

  15. 1st Line Support (IT Graduate)

    City Of London | £22k - £25k Plus benefits | From Tower Connect Limited

    1st Line Support (IT Graduate) A leader in software for the professional services sector are growing at a rapid rate and are now looking to increase their support team with an IT Graduate 1st... Line Support role. The 1st Line Support Group has been established to create a new team within the company. This team deals with issues raised directly by clients or internal resources. The role of 1st Line Support Consultant works as part of the 1st Line Support Group, providing a direct point of contact for clients to assist in issue resolution or as administration function for other support teams. The 1st Line Support Consultant plays an important role in ensuring that clients receive the highest levels of customer service and proactive communication. Primary Responsibilities...

  16. 1st Line Technical Support

    Guildford | Market related | From Microtechs

    1st Line Technical Support Guildford £16,000 - £18,000 (Dependent on Experience) (Full-Time 40 hours per week) Shift based rotation covering 24/7 We are a growing business within the IT... Sector, based in Guildford. We are looking for a 1st Line Technical Support Engineer to work on our busy service desk! An immediate start would be preferable. This is a full time position with excellent progression opportunities & the potential to be put through multiple IT courses. The Role Within our 1 st Line Technical Support role you will report directly to our Technical Services Manager. The 1 st Line Technical Support role will consist of the following duties and responsibilities: * Answer support queries via phone and email * logging of customer requests and incidents...

  17. 1st Line Support Analyst

    London | £120 - £150 p day | From Argyll Scott International Ltd.

    1st Line Support. Service Desk Analyst. Office 365. Windows 7. Active Directory. Mobile Devices. VMware. I am currently recruiting a Service desk Analyst on a contract basis. The role is start... ASAP with interviews taking place ASAP as well. The Service desk analyst would be supporting the users on an email and desk-side basis. Additionally, the ideal candidate must have experience with Active Directory, Mobile devices, Office 365, Windows 7 and have some experience with VMWare. 1 year experience within the industry would be ideal. Please apply ASAP or call me on ************ 1st Line Support. Service Desk Analyst. Office 365. Windows 7. Active Directory. Mobile Devices. VMware. ...

  18. 1st line Support - Graduate level

    West London | £18k - £25k pa + Training and Pension | From Michael Page - Technology

    A UK market leader within the Luxury Manufacturing industry are looking to bring on board a IT savvy Graduate to join their growing service desk Team. The role will be based in South West London... and based around 1st Line support on a busy help desk. Client Details My client represents the luxury manufacture market and are one of the UK leading companies within this space. They have a detailed scope for continuous growth and over the past 5 years have 50% growth. You will be representing a high quality brand with a strong presence around the UK market and Europe. Description The successful candidate will have prior Knowledge of IT operating systems, networking, hardware and software. A graduate who has excellent levels of customer service and is proactive, logical...

  19. 1st/ 2nd Line Support Engineer

    North London | £21000-26000 | From RCS London

    A great opportunity for an IT Support Engineer to provide support to wide range of companies working for dynamic IT Support Company in Central London. We are the leading provider of IT Support &... customer service, this is a great opportunity for you. Key Responsibilities Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping ... solving abilities Good telephone manner Excellent communication and interpersonal skills Strong customer service skills Sound planning, organising and prioritising abilities. Target focused. Flexible ... services to the for Non-for-Profit sector and support over 2500 users. The IT Support Engineer will be part of a core team delivering a full IT Managed Service (MS Server 2008/2012, MS Exchange...

  20. 1st/ 2nd Line Support Engineer

    Redhill | Neg | From TLP Consultancy Ltd

    My client is a long established IT support company with a broad mix of clients in and around Surrey. Reporting to the Technical Director this is a great opportunity to join a small team where you... will be involved in all aspects of support and where you are able to make a tangible contribution to the business delivering high levels of service to a mix of internal and external clients. Your key skills will include some of the following: Windows server operating systems including Small Business Server 2008 & 2011 and Windows Server 2012 Essentials Windows desktop operating systems including Windows 7 & 8 Microsoft Office applications including Word, Excel & Outlook Networking including configuring routers and patching cables Familiarity with hardware of servers, desktops...