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1St Line Customer Service jobs in Esher

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  1. 1st Line Support Analyst / Customer Service - £18k - £22k

    Upminster | 18000.0000 | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £22k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with a... candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen to build strong ... within the IT and show an ability to take of problems. Desirable Skills *Receive and record details of customer problems, prioritising and then resolving them *Provide 1st line support with ... learn new skills. This truly is an excellent opportunity to start a career within IT. Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  2. 1st Line / Service Desk Analyst, Financial Services

    London | £150 per day | From DP Connect Ltd

    1st Line Service Desk Analyst, London, Financial Services, Opportunity to go Perm. A leading player in the financial sector is looking for an enthusiastic and hardworking 1st Line Service Desk... development within the company. As a 1st Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international ... atmosphere. The role of 1st Line Service Desk Analyst offers the chance to build on your knowledge of first line support and begin to move into second line. This will mean keeping up with latest technology in order to maintain a slick and effective service across the board as the management team is trying to include all levels of technical staff in project life cycles. In this role you must have strong...

  3. 1st Line Service Desk Analyst

    Croydon | 22000.0000 | From Cranford-solutions

    The 1st Line Service Desk Analyst will play a key role in the delivery of high quality technical support providing exceptional customer satisfaction and a personalised service. The Service Desk... works to ITIL standards within a fast-paced, fun and professional environment.Excellent communication & customer service skills are essential. Key areas of Responsibility: Resolving 1st line ... feedback to clients re the status of their tickets Providing exceptional communication between the service desk, end users and resolver groups Effective ticket management Meeting and exceeding customer ... systems and Office applications High level of customer service skills and an excellent telephone manner Ability to work well under pressure Effective time management Aptitude to learn new skills...

  4. 1st Line Service Desk Analyst

    London | 0.0000 | From Alternative Networks

    Alternative Networks is one of the country’s leading providers of IT solutions to businesses in the UK, from device to datacentre. Alternative delivers IT technology and telecommunications managed... and ticketing based customer support Proactively investigate monitored events Provide 1st line support Provide request fulfilment Escalate issues to teams as appropriate Effectively communicate ... services, including cloud computing, virtualisation, managed hosting, fixed line voice, mobile, systems, IP networks and complex billing software solutions. The Service Desk forms part of Technical Operations who are responsible for providing support that is dedicated to maintaining service within agreed service levels to Alternative customers 24x7, 365 days per year. Service Desk Analysts...

  5. 1st Line Service Desk Engineer

    London | 14000.0000 | From Firebrand Training

    To be responsible for handling support of service requests, this relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. As a... 1st Line Service Desk Engineer Apprentice, your job includes: all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. Resolve all client`s ... informed of incident progress, notifying them of impending changes or agreed outages Ensure high customer service, perception and satisfaction Build a good rapport with all our customers Responsible for entering time ConnectWise as it occurs Enter all work as service tickets into ConnectWise Fast turnaround of customer requests (Time To Resolution) Effectively scheduling all service tickets both...

  6. 1st Line / Service Desk Analyst, Financial Services

    London | 150.0000 | From DP Connect Limited

    1st Line Service Desk Analyst, London, Financial Services, Opportunity to go Perm. A leading player in the financial sector is looking for an enthusiastic and hardworking 1st Line Service Desk... development within the company. As a 1st Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international ... atmosphere. The role of 1st Line Service Desk Analyst offers the chance to build on your knowledge of first line support and begin to move into second line. This will mean keeping up with latest technology in order to maintain a slick and effective service across the board as the management team is trying to include all levels of technical staff in project life cycles. In this role you must have...

  7. SERVICE SUPPORT ENGINEER - 1ST & 2ND LINE

    | 31000.0000 | From JM Legal Ltd

    MEDIUM SIZED LAW FIRM URGENTLY NEED A SERVICE DESK ENGINEER WORKING BOTH 1ST AND 2ND LINE!!!! This medium, well known and fast growing Law Firm based in London is looking for a high calibre and... and experience, ideally being from a 1st or 2nd line role within a similar sized Law Firm. Duties include: ?Promote and nurture a customer focused and performance driven culture within the IT ... experienced and planned work is coordinated with business approval. ?Perform 1st& 2nd line fault resolution. ?Assist in 3rd line fault resolution where needed. ?Carryout project work as required whilst ... enthusiastic Service Support Engineer to support their ever growing network. This role is based in the buzzing London office supporting both London and their other regional offices a clear...

  8. SERVICE SUPPORT ENGINEER - 1ST & 2ND LINE

    London | 31000.0000 | From JM Legal Ltd

    MEDIUM SIZED LAW FIRM URGENTLY NEED A SERVICE DESK ENGINEER WORKING BOTH 1ST AND 2ND LINE!!!! This medium, well known and fast growing Law Firm based in London is looking for a high calibre and... and experience, ideally being from a 1st or 2nd line role within a similar sized Law Firm. Duties include: ?Promote and nurture a customer focused and performance driven culture within the IT ... experienced and planned work is coordinated with business approval. ?Perform 1st& 2nd line fault resolution. ?Assist in 3rd line fault resolution where needed. ?Carryout project work as required whilst ... enthusiastic Service Support Engineer to support their ever growing network. This role is based in the buzzing London office supporting both London and their other regional offices a clear...

  9. Service Desk Engineer - 1st Line to 3rd Line - £35K + Bens

    Woking | 33000.0000 | From COAL Intelligent Technology Ltd

    Service Desk Engineer - 1st Line to 3rd Line - £35K + Bens An excellent opportunity has arisen with an enterprise level organisation based in Woking for a Service Desk Engineer to provide support... from 1st to 3rd Line. Role of the Service Desk Engineer: Act as a single point of contact for IT incidents and request. End to end ownership of all incidents and requests reported to ... technologies, Desktops, Laptops, Portable devices, Printers/Scanners to Servers. Logging incidents/requests, categorising and prioritsing them. Provide excellent customer service. Ensuring all tickets are progressed & cleared within SLA - escalating to other internal and external teams as appropriate. Work within an ITIL framework. Deliver service in line with the described SLA’s and KPI’s...

  10. Service Desk Analyst - 1st line, Global player

    Redhill | 22000.0000 | From Zorba Consulting Limited

    1st line Service Desk Analyst with Windows OS, Windows 2008/2012, AD, Office 365 and Outlook required to join leading enterprise based in Redhill, Surrey. Salary: To £22,000 depending on experience... plus on-call + excellent benefits Background: They require at least 1 years experience of working in a busy / enterprise service desk, ideally 200+ users and have carried out 1st line support to a head office and remote sites. Skills required: Windows Operating Systems up to 10 Active Directory administration Windows Server Windows 2008, Windows 2012 knowledge MS Office, 365, MS Outlook ... communication and troubleshooting skills you will provide first line support to over 600 business users. You will also get involved in general IT Support - monitoring and maintenance, documentation and solution...

  11. 1st & 2nd Line Support / Service Desk Analyst

    London | 22000.0000 | From Macnamara-ICT

    1st/2nd Line Support Technician. Please do not apply if you're a recruiter or from a third party We have a vacancy for an enthusiastic and experienced support technician to join a five-person team... based on Hoxton. The job involves both remote service desk user support and onsite troubleshooting and project work from time to time. You will be working with clients mainly in London with a few beyond. We are growing both our client base and the service desk team and we are keen to find someone who can grow with us and ultimately become service desk manager. Key attributes include: In depth knowledge and experience of Microsoft technologies - server, desktop and Office 365 Demonstrable troubleshooting skills Genuine belief in customer service Excellent record keeping and communication...

  12. Service Desk / 1st Line Support Analyst - x2

    London | 11.0000 | From Networkers

    Working for a well-established Public Sector organisation, you will be involved in setting up a new in-house service desk following a restructure. You will provide remote support to around 300 users... service management tool, imaging the new hardware for rollout and providing operational support once the roll out begins. Essential competencies to this role: * Experience of working as part of a service desk team; * Strong technical skills in Microsoft windows operation systems; * Excellent knowledge of MS Office 2010; * Experience of Active Directory * Understanding of MS Lync, SharePoint, Exchange and Blackberry services; * Experience of laptop configuration including the potential of using a standard image to deploy from. * An understanding of LAN / WAN...

  13. IT Support Helpdesk - 1st Line Service Desk - Guildford

    Guildford | 18000.0000 | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire Job Title: IT Helpdesk Support - IT Service Desk Analyst - IT Support Technician Client Information:... Microsoft Gold Certified IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS ... Certified IT managed service provider supporting various SME's in & around the Greater London, Surrey & Hampshire area. With 4 IT teams (1st line, 2nd line, 3rd line and Field Engineers) to progress ... a friendly & engaging personality. You will have a passion for IT and a strong desire to quickly progress up to the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have...

  14. 1st Line Windows Support/Service Desk Analyst - Finance

    London | 20000.0000 | From Talent Point Ltd

    1st Line Windows Support/Service Desk Analyst - Windows, Active Directory, ITIL *1st Line Windows Support required by leading financial firm based in Richmond* GAIN: Promotion to 2nd... Line. One of the biggest and most profitable financial firms, based in Richmond, are currently on the lookout for a 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) to join a team of 8 in supporting 500 users. Upon joining, the 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) will work with a broad range of tech as well as be on hand to support 500+ users in the head office in Richmond. This being said, the 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) should have some commercial experience...

  15. Support Analyst, Service Desk, 1st / 2nd line, Desktop Support

    London | 28000.0000 | From Corriculo Ltd

    Support Analyst, Service Desk, 1st / 2nd line, Desktop Support The Role If you are a keen, enthusiastic and personable Support Analyst or Service Desk Analyst looking for a varied role within a..., the Support Analyst / Service Desk Analyst will be joining a settled, dedicated support team, resolving 1st and 2nd line issues - predominantly desktop - whilst also getting involved in some interesting ... technical experience and abilities will include: • Demonstrable 1st and 2nd line Service Desk / Desktop Support experience • Experience with a variety of Microsoft operating systems and Microsoft ... you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now! Support Analyst, Service Desk, 1st / 2nd line, Desktop Support Corriculo is...

  16. 1st line support

    Staines-upon-Thames | 23000.0000 | From Blue Juice Recruitment Ltd

    1st line support As an established growing company the role of 1st line support is an integral part of the company. You will enjoy an excellent monthly salary and benefits package. The company... of Customer Service best practice Good level of GCSE grades Working knowledge of Microsoft Windows OS and Microsoft Office 365. In return the 1st line support person will receive a basic salary of £23-25k ... are well established within the Logistics Industry and you will be the central point of contact for all IT related incidents. The 1st line support person will carry out the following: Provide 1st line support for all staff Be responsible for resolving support requests as well as meeting service delivery demands. Diagnose and resolve software and hardware incidents, including operating...

  17. 1st Line Engineer

    Guildford | 25000.0000 | From Reflex Computer Recruitment Ltd

    1st Line Engineer - First Line Service Desk Engineer - Guildford, Surrey - Award Winning IT Solutions Company is looking for a pro-active, lively, buzzy, enthusiastic, dynamic 1st Line Support... and service requests raised by telephone, email and the customer self-service portal. Supporting multiple customers, internal users and customer sites Capturing all details in the Service Desk tool ... of opportunities to use this role as a springboard into 2nd and 3rd line support positions in the future should the right individual show the right work commitment and attitude. If you are a 1st Line Support ... Engineer with a proactive "can do" attitude. If you can support multiple customers, internal users and visit customer sites then apply now!! This a great opportunity to work for an award winning IT...

  18. 1st Line Helpdesk

    Cheshunt | 18000.0000 | From Latcom Plc

    1st Line Helpdesk / IT Support Engineer - Active Directory, Exchange, Office 365, Windows 7/10. My client based in North London / Cheshunt has a brand new role for 1st Line Helpdesk / IT Support.... You will also be on an 24/7 on-call rota additional allowance will be included. You must have 1st line experience in proving IT service for users in the following: Must have IT Certification like ITIL or ... of working hours may be required for career development. A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service based approach. The ability to work alone using own initiative and managing support calls to a high standard. Role involves: To be responsible for the day-to-day delivery of first-line support to...