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1St Line Customer Service jobs in Esher

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  1. Call Handler / Customer Service/ 1st line support

    City Of London | £9 - £13 p hour | From Connectus

    A Call Handler/ Customer Service/ 1st Line support professional is required for an inital 6 month contract A Call Handler / 1st Line Support is required in the IT department for 6 months (likely... to be extended) based in Whitechapel, London This is a great opportunity to work for a large well known company Our Client is looking for a call handler to answer incoming calls, direct callers to the appropriate person or department, take telephone numbers and connect outgoing calls. The Call Handler will have a clear telephone voice. You will also need a good standard of English and computer skills. Call handling experience is essential as well as previous IT and/or Customer Service experience This role is to start asap and will pay between £9-10 per hour (PAYE) or £11-13 per hour...

  2. 1st Line Service Desk Analyst

    Reigate | £20000.00 - £23500.00 pa + Benefits + Ovetime | From Sanderson Recruitment

    1st Line Service Desk Analyst Reigate up to £23,500 + Benefits + overtime potential My client market leading organisations are looking for a 1st Line Service Desk Analyst to join their well... established Service desk based in Reigate that supports over 1500+ internal users. The Service Desk Analyst must have previous experience of working on a service desk providing 1st line Phone, Email and face to Face support for internal customers. This involves ensuring all calls are logged, Scheduled and resolved directly (where ever possible) before escalating. The Service Desk Analyst ... and paying up to £23,500 + Benefits + Overtime Please apply using the link below or contact Email address removed for more information. 1st Line Service Desk Analyst Reigate up to £23,500 + Benefits...

  3. 1st Line Service Desk Engineer

    Enfield | £20k pa + shift pay | From Sovereign Business Resources Limited

    1st Line Service Desk Engineer Are you a 1st Line Service Desk Engineer with excellent customer service experience, that is able to work on your own or part of a team and have excellent... communication and presentation skills? Are you able to keep up to date with the latest technological advances? Have you worked in a 1st line role for at least 2 years? If so, then I would like to hear from you! I am working with a highly entrepreneurial managed service provider based in Cockfosters, north London. They seek a 1st Line Service Desk Engineer who has experience of working on a service desk, has a good logical approach to problem solving, who can be effective within a customer focused environment and expanding network. Due to the continued success of the company, they are...

  4. 1st Line Service Desk Analyst

    City Of London | Neg | From ROC Search Limited

    A global firm seeks an ambitious Service Desk Analyst who will join a Central London based team of 6 analysts providing 1st and some 2nd Line support. The team provides remote and some hands-on... support. More than 1500 users rely on the IT Support Team to deliver a top class service well as to their growing offices across Europe, Hong Kong and Chicago. WHAT YOU'LL BE DOING: * Provide an excellent level of customer service to all internal users and provide an initial resolution of these incidents where possible and escalate detailed calls accurately to the appropriate support ... :30am-15:30 08:00am-16:00 09:00am-17:00 10:00am-18:00 WHAT YOU WILL BE TRAINED ON: Extensive in house training will be provided to develop 1st and some 2nd line skills. Including Audio Visual...

  5. 1st and 2nd Line Service Desk Analyst

    London | £25000 - £30,000 | From Moore House

    1st and 2nd Line Service Desk Analyst My market leading financial company requires a 1st and 2nd Line Service Desk Analyst to join their growing team; this role will start out as 1st/2nd line but... will develop in to a full 2nd line role after 6 months. Desktop Support experience including kitting out news desks and building machines Required experience: Active Directory and Exchange MS Office 2010 (2013 - Desirable) Windows 7 Remote access tools ITIL Understanding (certification - nice to have) Working in a Corporate environment Desirable experience: Citrix, VMWare (Vsphere), SharePoint, Remedy, Cisco Call Manager, iPhone/Mobile Iron, Bomgar, Dameware and SCCM If you feel you meet all the requirements, please apply. Successful candidates will be contacted within 7...

  6. Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst

    City Of London | £25k - £32k pa | From DGH Recruitment Limited

    Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst to join a busy helpdesk within the legal... sector. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will demonstrate strong technical skills within Windows 7, MS Office 2010 and Outlook. The successful Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will possess excellent communication skills as well as strong customer service skills. The role is working on a permanent basis on a shift ... / Helpdesk Analyst / 1st/ 2nd Line Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited...

  7. 1st Line Service Desk Engineer - South West London

    South West London | £25k-£28k + Bens | From Michael Weaver Associates Limited

    1st Line Service Desk Engineer South West London £25k-£28k My client is recruiting a 1st Line Service Desk Engineer with experience of supporting MS Office applications, networks, LAN/WAN,... telephony and mobile devices. The successful candidate will provide 1st line support for all logged calls and emails from both internal and external clients, administrating solutions where possible and escalating when appropriate. Good starting salary and company benefits, this is a fantastic opportunity to build a long term career with a massive UK based company, please send your CV through for immediate consideration. ...

  8. Service Desk Analyst - 1st Line IT Support, ITIL

    South West London | £26k - £28k pa + Benefits | From Ashdown Group

    Service Desk Analyst - (1st Line IT Support, ITIL - Wimbledon, SW London) A reputable and successful organisation in Wimbledon requires an experienced 1st Line Support Analyst to join their team.... logging & dealing efficiently with service requests * Experience trouble shooting first line requests across a variety of technologies including - MS Office including Outlook, Lotus Notes, Office 365 ... emerging technologies e.g. Cloud based services would be extremely desirable. Above all, my client requires someone with impeccable communication skills and professional customer service etiquette ... the helpdesk for all incidents and service requests for a user community (in-house & remote users) of approximately 2000 across multiple sites. To be suitable for this Service Desk Analyst position...

  9. 1st and 2nd Line Service Desk Analyst - Windows/ Office/ Exchange/ AD

    Central London | £25-30k | From Moore House

    Our client, a market leading insurance company are looking for a 1st and 2nd Line Service Desk Analyst to join their growing team; this person will be responsible for working on the internal... Helpdesk providing 1st and 2nd line support to a professional user base. Required experience: - Windows 7 - MS Office 2010/2013 - Active Directory - Exchange - Remote access tools - ITIL Understanding (certification advantageous) - Working in a Corporate environment - Call logging software (ideally ServiceNow) Desirable experience: - SCCM - VIP support experience - Insurance background Applicants need to be comfortable working shift which fall between 8.30am and 5.30pm. If you feel you meet all the requirements, please apply. Successful candidates...

  10. 1st and 2nd Line Service Desk Analyst - Windows/ Office/ Exchange/ AD

    Central London | £150-200/day | From Moore House

    1st and 2nd Line Service Desk Analyst - Windows/ Office/ Exchange/ AD - 3 months - £150-200/day - London Our client, a market leading insurance company are looking for a 1st and 2nd Line Service... Desk Analyst to join their growing team; this person will be responsible for working on the internal Helpdesk providing 1st and 2nd line support to a professional user base. Required experience: - Windows 7 - MS Office 2010/2013 - Active Directory - Exchange - Remote access tools (ideally Bomgar) - ITIL Understanding (certification advantageous) - Working in a Corporate environment - Call logging software (ideally Remedy) Desirable experience: - Citrix - VMware - Sharepoint - Dameware - SCCM - Insurance background - iPhone support...

  11. 1st Line Support / Service Desk Analyst / Help Desk Analyst

    Redhill | £18, 000-£23, 500 | From TIMES Resources Limited

    Service Desk Analyst, Helpdesk, 1st line Support (Enterprise Service Desk, Active Directory, Exchange, MS Office, ITIL, SDI) My well respected client is looking to recruit a service desk analyst.... The main purpose of the role is to provide timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with other more complex items logged and assigned to the relevant IT area in a bid to either restore a service as quickly as possible or to action an administrative task whilst maintaining Service Delivery objectives. Required job knowledge, skills & experience - Incident Management Systems - Enterprise Service Desk (200+ users) - Active Directory Administration - Exchange Administration - MS...

  12. 1st Line Support / Service Desk (Wintel, AD, MS Office) ; Redhill

    Redhill | Circa 25000-30000 | From Evolution Recruitment Solutions

    1st Line Support / Service Desk (Wintel, AD, MS Office) ; Redhill required to a join a market leading financial software vendor to undertake a key role in responding to requests for client software... allocation of work within the Service Operations team. Record, investigate, analyse and fix (where appropriate) or help in the provision of an appropriate solution for client support requests ... . Progress and chase support logs, as required. Make certain that Service Operations team achieve internal targets.Skills required Background of working within an IT support environment. High level ... familiarity of working in a customer facing environment. Technical knowledge or a background of a pension administration system, or other finance industry system is highly desirable. This is an unbelievable...

  13. Service Desk Analyst - 1st/ 2nd Line - Window Server - Insurance

    City Of London | £25k - £30k pa + with excellent bonus & benefits | From I3 Resourcing Limited

    Service Desk Analyst - 1st/2nd Line - Windows Server - Insurance London - City £25-30,000 with excellent bonus & benefits Urgent requirement for a Service Desk Analyst for a globally... respected Lloyds of London insurance entity. Applicants will be tasked with supporting this firms many employees in a Windows environment. Supporting around 500 users, with some support of VIPs in an quickly evolving environment, applicants will be given a great opportunity to join this firm and progress their career. Key Responsinilities: * Support key staff in a first and second line capacity, escalating where necessary * Keep high level of customer service and quality assurance * Assist in preparation of documentation * Liaise directly with customers to solve IT issues...

  14. Service Desk Analyst - 1st/ 2nd Line Support Engineer

    London | £12 - £14 per hour | From Marcus Donald People Ltd

    Service Desk Analyst | 1st-2nd Line Support | Citrix Support | £12-14 per hour | London | Windows 7, 8 / Microsoft Office / Citrix / Active Directory IMMEDIATE START I am currently recruiting... for a Service desk analyst for a well-known Charity organisation in the South East London. This is a 1st/2nd Line Support role so you will be required to be the initial point of contact for ... information please call Gemma from Marcus Donald People on Phone number removed Service Desk Analyst | 1st-2nd Line Support | Citrix Support | £12-14 per hour | London | Windows 7, 8 / Microsoft Office ... their career in IT support to work for fantastic organisation that promotes, internal progression and development. Key Skills for Service Desk Analyst: Windows 7 Active Directory Microsoft...

  15. 1st Line Support

    City Of London | £18k - £24k pa + BENEFITS + BONUS | From The JM Group (IT Recruitment) Limited

    1st Line Support - London My client is a leader in total technology outsourcing for the financial markets sector. They pride themselves on being dynamic, flexible and agile with the capability to... deliver innovative solutions and managed services that are the best in class, using leading edge technology. The ideal candidate would be a recent graduate who has the relevant work experience or placement in a customer facing role. You will be the first contact point between them and their client's users. Core Competencies Excellent customer service skills, including ... ; Virtualisation; VMware Server Administration; Experience with the Financial Services Industry. Qualifications: Essential 2.2 Bachelors Degree or equivalent relevant experience; Experience working in...

  16. 1st Line Service Desk Engineer

    Barnet | £20000 per annum + shift pay | From Sovereign Business Resources Limited

    1st Line Service Desk Engineer Are you a 1st Line Service Desk Engineer with excellent customer service experience, that is able to work on your own or part of a team and have excellent... communication and presentation skills? Are you able to keep up to date with the latest technological advances? Have you worked in a 1st line role for at least 2 years? If so, then I would like to hear from you! I am working with a highly entrepreneurial managed service provider based in Cockfosters, north London. They seek a 1st Line Service Desk Engineer who has experience of working on a service desk, has a good logical approach to problem solving, who can be effective within a customer focused environment and expanding network. Due to the continued success of the company, they are...

  17. 1st Line Service Desk Analyst

    London Se | £24k rising to £27k after 3 months | From FFR

    An excellent opportunity has arisen for a hands-on, proactive Service Desk Analyst to deal with 1st Line/Desktop support Helpdesk queries in the UK and Internationally. The company Our client is... employer. Suitable skills/experience: Service Desk Analyst, IT Support Representative, 1st Line Support ... Working as part of a small and friendly team, you will be supporting a range of technologies both remotely and on-site at client offices in London. This includes: 1st Line Support Desktop Support PC Builds Routine PC maintenance and servicing About you You will have an excellent working knowledge of Windows XP, 7 and 8 and have a high level of proficiency with Microsoft Office along with an...

  18. 1st Line Service Desk Analyst

    South East London | £24k rising to £27k after 3 months | From FFR

    An excellent opportunity has arisen for a hands-on, proactive Service Desk Analyst to deal with 1st Line/Desktop support Helpdesk queries in the UK and Internationally. The company Our client... employer. Suitable skills/experience: Service Desk Analyst, IT Support Representative, 1st Line Support This job was originally posted as www.totaljobs.com/JobSeeking/1st-Line-Service-Desk ... Working as part of a small and friendly team, you will be supporting a range of technologies both remotely and on-site at client offices in London. This includes: • 1st Line Support • Desktop Support • PC Builds • Routine PC maintenance and servicing About you You will have an excellent working knowledge of Windows XP, 7 and 8 and have a high level of proficiency with Microsoft Office along...

  19. 1st Line / 2nd Line Support Analyst

    Guildford | £22k - £25k pa | From Calibre Candidates

    1st Line / 2nd Line Support Analyst Up to 25K based in Epsom An exciting 1st Line / 2nd Line Support opportunity for a candidate with excellent customer care skills, with experience in a... working on the Service Desk / Helpdesk providing 1st Line and 2nd Line Software and Systems support to internal customers. You will be required to respond to queries through to resolution or escalate when ... . The successful candidate will have some experience in a 1st Line Support or helpdesk role and have knowledge of Windows Desktop and Server Operating Systems, Active Directory, Remote Support Tools, Network ... Helpdesk role to join an IT support team at a prestigious company based in the Epsom area. This is a great opportunity to work for an industry leading managed services provider, with...