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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk Apprentice

    London | £15142 per year | From QA Ltd (Apprenticeships)

    This is a fantastic opportunity to work with an amazing company to develop your future career. Apply now! You will be working for... An award-winning provider of affordable housing in the UK... support for hardware, peripherals and network access security - Follow standard service desk operating procedures, logging all calls to the service desk accurately and via software solution then act upon ... equipment to provide effective and efficient service - Set up user accounts and profiles as required in lie with viridian housing polices and remove logins and access for staff that leave - Ensure that daily backups of the central computer systems and databases are taken, checked and recorded and that an audit trail is maintained in line with policy - Manage and maintain the inventory of IT...

  2. Dutch Speaking 1st Line Support / Service Desk

    London | £28000 per annum | From London City Network

    £28,000 per annum An exciting opportunity has arisen as a techincal support advisor with a multinational insurance company in their Chiswick office. The role will be responsible for resolving... in order to deliver on the spot support - Good analytical and problem solving skills - Deep expertise in HP products & services - Customer focused - Self-starter, independent worker, gets stuff ... any technical issues our customers experience through telephone contact/email or messages received on our technical branch of our IVR. As a technical support Officer you will be providing customer ... - Working with customers and clients to identify problems with their equipment and advising on the solution in order to fix remotely their product. - Keeping records of customer/client queries...

  3. Service Desk Analyst (1st and 2nd line) - Insurance Sector

    London | £240 - £260 per day | From William Alexander Recruitment

    Service Desk Analyst (1st and 2nd line) - Insurance Sector My client a market leading Insurance firm, requires a Service Desk Analyst (1st and 2nd line) with Insurance experience to join their... team You must have the following experience - Current and in-depth 1st and 2nd line Service Desk Analysis experience - You MUST have Insurance / London market insurance experience Please send your CV for immediate consideration, successful candidates will be call within 3 days. ...

  4. 1st Line Support/Service desk support/Windows/Mac OSx/AD

    London | £20000-£25000 | From HW Search and Selection Ltd

    1st Line Support/Service desk support/Windows/Mac OSx/AD 1st Line support/Windows/Additive directory/Mac Os engineer required to join a leading production company based in London. The ideal... solving skills. As this role is primarily focused on supporting user base you will have exceptional customer support skills with previous experience working in a busy IT department as part of a service desk team. Essential: The candidate must be able to demonstrate good skills in the following areas: - Minimum of two years related experience in a 1st line role. - Experience of working to ... candidate would have at least 2 years in a similar support role. This role will act as the first point of contact covering the full spectrum of the service desk duties ensuring that incidents...

  5. 1st Line IT Helpdesk Analyst - London (Financial Services)

    City Of London | £29k pa + Pension, Healthcare, Gym, Bonus | From Ashdown Group

    IT Helpdesk / Service Desk Analyst (1st Line Support) - Central London A large financial services company based in the City is looking for a 1st Line IT Support Analyst to join its busy and fast... paced IT department. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long term career with a leading finance company. Please note this is ... effective 1st line helpdesk support in a Windows based environment. Please note that the business operates an IT support function between 7am and 7pm Monday to Friday and weekly 8 hour shift patterns ... , gym membership, healthcare and performance related bonuses. To be suitable for this Helpdesk Analyst role you will need to have previous experience of providing 1st line telephone and remote support...

  6. IT Helpdesk / Service Desk Analyst (1st Line) - London

    City Of London | £29k pa + Pension, Healthcare, Gym, Bonus | From Ashdown Group

    IT Helpdesk / Service Desk Analyst (1st Line Support) - Central London A large financial services company based in the City is looking for a 1st Line IT Support Analyst to join its busy and fast... paced IT department. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long term career with a leading finance company. Please note this is ... effective 1st line helpdesk support in a Windows based environment. Please note that the business operates an IT support function between 7am and 7pm Monday to Friday and weekly 8 hour shift patterns ... , gym membership, healthcare and performance related bonuses. To be suitable for this Helpdesk Analyst role you will need to have previous experience of providing 1st line telephone and remote support...

  7. Service Desk Consultant / 1st line support / Microsoft Windows

    London | £30k - £34k pa + Benefits | From Venturi Ltd

    Support desk consultant / 1st line support / Microsoft windows An opportunity for a Support desk consultant / 1st line support / Microsoft windows has arisen with leading household name within... work life balance. This role of the Support desk consultant is to provide 1st line support to internal and group employees using desktop equipment resolving technical issues. This is a great opportunity to work for a prestigious company who will excel your career in the right direction. To apply for this opportunity, the Support desk consultant / 1st line support / Microsoft windows will need ... you can progress your career in to more senior or specialist role. The Support desk consultant / 1st line support / Microsoft windows package: This company are offering an extremely competitive...

  8. 1st Line Support / Service Desk Analyst - MAC / Active Directory

    London | £22000 - £29000 per annum | From Marcus Donald People Ltd

    1st Line Support / Service Desk Analyst - MAC / Active Directory / Exchange I am currently recruiting for a Service desk Analyst with strong desktop support experience to work for a media firm in... level. If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on [Phone number removed] 1st Line Support / Service Desk Analyst - MAC / Active Directory / Exchange ... . Key Skills required for the Service Desk Analyst: - Active Directory - Exchange - Windows 7/8/10 - MS Office - Telephony Support - Printer troubleshooting - MAC (Advantageous) Apart from...

  9. 1st Line Support

    City Of London | 18K - 25K | From Jenrick IT Limited

    We are seeking a 1st Line support engineer with good general Windows support experience, you will be required to come in and provide excellent customer service to external clients, providing first... line reactive support. Key responsibilities; - Act as a first responder taking calls and escalating according to process. - Proactive assistance on tasks relating to projects as delegated to by colleagues. - Troubleshoot problems by telephone, remote access and on-site visits. - Help improve company systems, procedures and knowledge. - Participate and contribute to ad hoc and planned ... advance your career. - Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients.) - Well-organised, thorough...

  10. 1st Line Support

    London | £0.00 pa | From Parity Professionals

    Service Desk Engineer - SC Cleared - Apple - Mac's - Google Apps - 8.1 Service Desk Engineer is currently required to work for a leading Government Organisation in Londonl for an initial 3 Month... Contract. The Service Desk Engineer MUST be CTC or SC Cleared. The Service Desk Engineer will have the following skills & experience: - A good technical background with knowledge ... visits where appropriate - Prioritise incidents effectively and maintain SLAs - Support two different departments from the same service desk - Operate the VIP service - Build relationships with users - A good understanding of service desk challenges - Proven experience of using remote desktop support tools - Proven experience of supporting more than one company from the same service desk...

  11. 1st line Helpdesk/Service Desk

    Eltham, Greater London | £16000 - £17000/annum | From CV-Library

    1st line Helpdesk/Service Desk Salary: £16-17,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within... this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk...

  12. Service Desk Analyst - 1st Line

    Reigate | £150 - £200/day | From CV-Library

    Our client is currently recruiting for a Service Desk Analyst to join their team for a 2 month contract based in Reigate, Surrey looking to pay £(Apply online only) per day. The established... Service Desk Analyst will have strong experience providing 1st Line Support and will have ideally worked with Remedy or ITSM. You will have solid experience within a Windows environment, Active ... and IT to enable an efficient 1st point of contact for Service Restorations and Service Requests. - Gather sufficient and accurate information by carrying out appropriate detailed enquiries about ... customer is positive and satisfactory. - User Service Restorations - Assess the priority and technical content of incoming calls and emails to the Service Desk to ensure; - Priority Restorations...

  13. Managed Service 1st Line Technician

    East London | - £25k-£30k | From Exponential-e Limited

    Managed Service 1st Line Technician As the Managed Services 1 st Line Technician you will be part of a fast paced managed services team in a highly technical environment. We are... strong customer service background and experience in providing technical 1 st line support. Some of your responsibilities will include but are not restricted to: Respond to support ... the role of Managed Services 1 st Line Technician you must have ambition to be the best you can be. You will ideally have experience in a Technical Customer Services Environment whilst being ... Escalate problem calls within the Managed Services team to meet Service Level Agreements and ensure maximum level of customer satisfaction Troubleshooting customer technical faults...

  14. 1st - 3rd Line Field Engineer

    London | Neg. | From ROC Search Limited

    1ST-3RD LINE FIELD ENGINEER/ LONDON / 6 MONTHS CONTRACT / 1st - 3rd Line Field Engineer - London - Contract - Windows Server 2008 + Roc Search are looking for a 1ST - 3rd Line Field Engineer... opening. Please forward your CV on to ********************** Keywords: 1st line support / 2nd line support / 3rd line support / windows server / 1st line support / 2nd line support / 3rd line support / windows server /1st line support / 2nd line support / 3rd line support / windows server /1st line support / 2nd line support / 3rd line support / windows server / ... to join a small managed service in the London. You will be required to take client calls, troubleshoot over the phone, project work i.e. provide server upgrades etc Essential skills include...

  15. 1st Line / 2nd Line Support - PC | MAC

    London | £25000 - £29000 per annum | From Marcus Donald People Ltd

    1st Line / 2nd Line Support - PC | MAC I am currently recruiting for a Service desk Analyst with strong desktop support experience to work for a news and media firm in Central London. I am... more information please either reply with your up-to-date CV or call Amy from Marcus Donald People on [Phone number removed] 1st Line / 2nd Line Support - PC | MAC ...

  16. Technical Support Engineer 1st line

    London | £18k - £25k pa + benefits | From Radius Consultancy Ltd

    What's the role: Client-facing Technical Support Engineer 1st line Permanent, full-time post Salary: according to experience and ability (£18-25,000) Central London A client-facing technical... support role with lots of potential for developing your career immediate start What would you do most days? *Provide excellent customer service to external clients, providing first line ... a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients) *Like to work on making yourself and your team better are a stickler for detail ... required exams. Any essential exam re-takes are paid for by the employee *Death in service *Annual interest free season ticket loan RADIUS Recruitment Ltd is acting as an Employment Agency in relation...

  17. 1st/ 2nd Line Support Analyst

    Central London | £24,000- £27,000 | From H&R Talent

    Mac Support Engineer(Mac & Windows) Permanent £25,000- £27,000 per annum Based Central London/West End Excellent Benefits: 25 days annual leave, Bonus, Health Insurance, Gym H&R... Talent are seeking a cross-platform Mac and Windows 1st/ 2nd Line Support Analyst for a leading Media company based in Central London. It is a 70/30 split, Mac and Windows environment, you will be the first point of contact for all support enquiries via the phone, email and face to face whilst working alongside the current support and operations teams. The ideal candidate will have previous experience in a cross platform Mac-PC environment and worked to SLA's. Enthusiastic, creative and charismatic individuals will be well suited with this work environment. Key Skills *MAC and PC...

  18. 1st Line Desktop Support Analyst

    City Of London | £25,000-£28,000 plus bens | From Ambitia Search Limited

    My client is a Silicon Valley software house which provide an innovative range of products to the legal and professional services sectors. The company has offices across the USA, in London and... Support Specialist will order hardware, do complete inventory management and other administrative tasks, as needed. The successful candidate must be capable of providing optimum customer service to ... the Hot Desk and Meeting room environments REQUIREMENTS: - Up to three years IT experience, including technical training - Experienced in providing excellent customer service, following Up ... customer service and interpersonal skills - Excellent organizational skills and ability to prioritise tasks among many competing requests - Experience working in or supporting a call center or help desk...

  19. Desktop Support Engineer (1st Line / 2nd Line / Support Analyst )

    London | £25,000 - £33,000 | From William Alexander Recruitment

    Desktop Support Engineer (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) William Alexander recruitment are working with a Lloyd's of London insurance client to recruit a... Desktop Support Engineer (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) on a permanent basis. Experience with the following is essential: - 1st/2nd/ line support - Windows 7 - Mac OSX - Windows Server - Active Directory - Exchange 2010 - Xenapp - BES - Airwatch - 1st line support knowledge of IP Telephony - ITIL - Lloyd's of London insurance/ insurance ... (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) ...

  20. Desktop Support Engineer (1st Line / 2nd Line / Support Analyst )

    London | Circa £180 - £200 | From William Alexander Recruitment

    Desktop Support Engineer (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) William Alexander recruitment are working with a Lloyd's of London insurance client to recruit a... Desktop Support Engineer (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) on a 6 month initial contract, based in the city. Experience with the following is essential: - 1st/2nd/ line support - Windows 7 - Mac OSX - Windows Server - Active Directory - Exchange 2010 - Xenapp - BES - Airwatch - 1st line support knowledge of IP Telephony - ITIL - Lloyd's ... . Desktop Support Engineer (1st Line / 2nd Line / Support Analyst / IT Support / Service Desk) ...