To be responsible for handling support of service requests, this relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
As a... 1st Line Service Desk Engineer Apprentice, your job includes:
- all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
- Resolve all ... : keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Ensure high customer service, perception and satisfaction
- Build a good rapport with all our customers
- Responsible for entering time ConnectWise as it occurs
- Enter all work as service tickets into ConnectWise
- Fast turnaround of customer requests (Time To Resolution)
- Effectively scheduling...