Technical Support Analyst - 1st / 2nd Line (Telecoms)
IDT Global LTD is one of the industry's largest wholesale carrier services companies, with main centres of operation in the United States,... telecom industry
You may have experience of the following: Support Analyst, Telecoms, Customer Service, Helpdesk, Contact Centre, 1st Line Support, Telecommunications, Service Desk, Troubleshooting, 2nd ... the sales, retail, network operations, engineering and routing teams.
- Provide 1st and 2nd line support to all customers
- Assist with external IDT customer questions ... Latin America, Europe, Asia, Africa and the Middle East and they concentrate their expertise in four main product categories: wholesale carrier services, mobile services, prepaid calling cards...