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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk Analyst

    London | £20k - £25k pa + Bonus and Benefits | From Satigo Limited

    1ST LINE SERVICE DESK ANALYST - MICROSOFT OPERATING SYSTEMS, WINDOWS, MICROSOFT, 1ST/2ND LINE, EXCHANGE, AD, ENGINEER 1ST LINE SERVICE DESK ANALYST - £22,000-£25,000 - PERMANENT - LONDON A 1st... the opportunity to work overtime. 1ST LINE SERVICE DESK ANALYST EXPERIENCE: - Experience of working on a service desk or have a relevant Degree - Knowledge of ticketing systems - Customer Service skills - Problem solving skills - Experience of working within a corporate environment 1ST LINE SERVICE DESK ANALYST - IDEAL TECHNICAL SKILLS/KNOWLEDGE: - Windows 7/8.1 - Microsoft Office - Exchange and Active Directory - Working with PC's, Laptops, Phones, Tablets etc. - Any exposure to VMWare, Citrix, Backup and storage would be desirable 1ST LINE SERVICE DESK ANALYST - MICROSOFT...

  2. Service Desk/ 1st Line Support Technician

    Slough | £9.50 - £11.30 p hour | From Networkers MSB

    IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Slough, Berkshire. Working for a large, well-established Public Sector organisation, we... a contract basis with the view to becoming a permanent member of staff within 3 months. Main responsibilities and duties: *Providing 1st line support for end users using IT services, including satellite ... IT Service Desk. *Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. *To record all calls reported to the IT Service Desk on the call ... support / 1st line support position within a MS environment with a working knowledge of Windows 7, XP, Office 2003/2007/2010. These roles are to start ASAP on a contract basis on a rate of £9.50 + HP PAYE...

  3. Service Desk Analyst -1st / 2nd line - Legal sector

    London | £30,000 - £33,000 | From William Alexander Recruitment Ltd

    Service Desk Analyst -1st / 2nd line - Legal sector My legal firm client requires a Service Desk Analyst to perform 1st / 2nd line / Remote support; the successful candidate would have the... following experience - Worked currently on a Service Desk providing 1st and 2nd line support - Windows 7 - Office 2010 - Active Directory - Document Management Systems experience - Preferred - Citrix / XenApp - iPhone and iPad support, MobileIron MDM - Desirable - History of support corporate environments - Industry experience within the Legal sector - Preferred - Happy to work on a on a 5 days in 7 weekly rota - 8am - 8pm (weekday) & 9am-5.30pm (weekends) - Happy to undertake out of hours support when required - ITIL experience - Preferred Please send your CV for immediate...

  4. Service Desk Analyst / Helpdesk Analyst / 1st line Support

    Epsom | £25k - £30k pa + Benefits | From Damia Group Ltd

    Service Desk Analyst/Helpdesk Analyst/1st line Support - Leatherhead - £25k-£30k base + benefits My client is looking for Service Desk Analysts/Helpdesk Analysts/1st line Support to join their... prestigious organisation for a fantastic career opportunity offering much scope for career progression. The Service Desk/Helpdesk Analyst will work as part of a team that interfaces primarily by telephone with users to deliver remote technical support for desktop related products and services. The role is heavily focused around taking first line calls and other customer contact; therefore ... prove themselves. Main Responsibilities: *To interface by telephone, email and customer portal with end users. *To record all Incidents, Service Requests and Change Requests *Provide outstanding...

  5. 1ST LINE SUPPORT

    London | £20k - £26k pa + 10% Pension, 27 Days Holiday | From Capital It Resourcing Ltd

    1st Line Support Analyst - Leading NfP in London Location: Central London Salary: £20'000 - £26'000 + Benefits Inc. 10% Pension & 27 Days Holiday. My client is a leading NfP Organisation... who are currently looking to hire a 1st Line Support Analyst on a permanent basis. They are looking for a 1st Line Support Analyst with a good grounding in IT and in particular a Windows Server environment. You will be involved in on site hardware fixes including printers and phones. As the 1st Line Support Analyst you will have the support of the IT Manager as well as a 3rd party consultancy for any 3rd line, high end work. Technical skills required for this 1st Line Support Analyst position: - Windows 7 - Windows Server 2008 - Active Directory - Office 365 - A+ Communication...

  6. 1st Line Support

    London | £0.00 pa | From Parity Professionals Limited

    Service Desk Engineer - SC Cleared - Apple - Mac's - Google Apps - 8.1 Service Desk Engineer is currently required to work for a leading Government Organisation in Londonl for an initial 3 Month... Contract. The Service Desk Engineer MUST be CTC or SC Cleared. The Service Desk Engineer will have the following skills & experience: - A good technical background with knowledge ... visits where appropriate - Prioritise incidents effectively and maintain SLAs - Support two different departments from the same service desk - Operate the VIP service - Build relationships with users - A good understanding of service desk challenges - Proven experience of using remote desktop support tools - Proven experience of supporting more than one company from the same service desk...

  7. 1st line Helpdesk/Service Desk

    Eltham, Greater London | £16000 - £17000/annum | From CV-Library

    1st line Helpdesk/Service Desk Salary: £16-17,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within... this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk...

  8. 1st line Helpdesk/Service Desk

    London | £16000 - £17000/annum | From CV-Library

    1st line Helpdesk/Service Desk Salary: £16-17,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within... this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk...

  9. 1st line support analyst

    London | £130 per day | From Sopra Steria Recruitment Limited

    We are looking for 1st line support analyst for a government client based in London, SW1A. JOB ROLE: 1st LINE IT SUPPORT ANALYST Other information: Location: London SW1A Contract:... desirable. Role description The First Line IT Support Analyst provides first level support through taking calls and handling resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Key Tasks and deliverables Daily responsibilities will include: - Receive, log and manage calls via telephone, email and customer portal - Maintain an Asset Database and track changes - Log all calls in the Service Desk Call Logging system (Jira) - Maintain a high degree of customer service for all support queries...

  10. 1st Line Technical Support Engineer

    Central London | £18,000- £25,000 per annum | From H & R Talent Limited

    1st Line Technical Support Engineer Permanent Central London £18,000- £25,000 per annum Benefits: 20 days holiday- an extra day provided for every year worked up to 5 years, annual... interest free travel loan, discretionary bonus. H&R Talent are seeking a 1st Line Technical Support Engineer on a permanent basis for an IT Services company who are a Microsoft Certified Gold Partner based in Central London. Day to day you will be responsible for providing telephone, remote and email support as well as some on-site support too. Key Skills: *Microsoft Windows 8 ... working within an IT Service provider servicing multiple clients Day to day you will provide excellent customer service to external clients proposing first line reactive support, act as a first...

  11. 1st Line NOC Engineer

    Croydon | £20k - £24k pa | From Damia Group Ltd

    As a 1st Line NOC Engineer you will be required to monitor and manage LAN, WAN, VoIP and Voice networks. You will be able to multi task on a range of issues and work with customers in an SLA driven......

  12. 1st / 2nd Line Support Analyst

    Croydon | £24000.00 - £28000.00 pa + Benefits | From Qed Legal Llp

    - 1st / 2nd Line Support Analyst - Law Firm experience - Surrey - 18 months + experience - £24-28k 1st Line / 2nd Line / Support Analyst / Helpdesk / Law Firm / Legal / Solicitiors / Case... Management System / Proclaim / Visualfiles / My client who are an industry leading law-firm are looking to recruit a Support Analyst to provide 1st / 2nd Line Support to their user base and Legal Applications. You will have the relevant qualifications and be experienced in providing both Helpdesk and face-to-face Support on Windows / Active Directory within a law-firm. The role will be ... , please call Graham @ QED on ************* 1st Line / 2nd Line / Support Analyst / Helpdesk / Law Firm / Legal / Solicitors / Case Management System / Proclaim / Visualfiles / ...

  13. 1st / 2nd Line Support Engineer

    West London | £30k - £36k pa + benefits | From Spring Technology (Corp)

    1st / 2nd Line Support Engineer - West London - Permanent - £30k - £36k per annum plus benefits. The Company A 1st/2nd Line Support Engineer is required by an Educational Institution, based in... a science or technical subject) or equivalent relevant work experience *Excellent customer service skills *Experience of providing first and second line support to a diverse range of users across ... West London. The Role The Support Engineer will be responsible for the delivery of effective and efficient first and second line support for the whole portfolio of IT services to the user ... the Customer Experience Manager. *You will receive incident reports and service requests from a variety of sources (e.g. in person, by telephone, email, text, Twitter, MS-Lync, web, from the Service Desk...

  14. 1st Line Support- London- £100pd

    City Of London | £100 p hour | From RH Technology

    IT Service Desk Analyst - London - £100 per day Outline of Role: The IT Service Desk Analyst will provide first technical support to internal staff. The successful candidate will require an..., logging and managing calls from internal staff via telephone and email. 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as laptops, PCs, printers ... ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. To maintain a high degree of customer service for all support queries ... a self-motivated achiever who gains satisfaction from providing excellent customer service. Working hours The service runs from 08:00 to 19:00. Shifts are 8.5 hours, with an hour for lunch...

  15. 1st Line Support Engineer

    London | £23000.00 pa | From Rethink Recruitment Solutions Limited

    Role: 1st Line Support Engineer Duration: FTC for 6 months Location: Central London - £23,000 I am working with a leading Private Healthcare provider based in central London who are looking... for a 1st line Support Engineer to join the team. You will have the opportunity to work in a fast-paced environment that will offer you the chance to expand your skill set and grow professionally through exposing you to new technologies and systems. In the role you will be working with modern cutting edge technologies and systems including Citrix XenApp 7.6, VMware 6 and Cisco Meraki WiFi ... / Cloud Based support and not desk side. The Successful candidate will have prior experience in a 1st line support position and have excellent communication skills. Additionally, please only apply...

  16. Support Analyst - 1st Line Support, 2nd Line Support, London

    City Of London | £27k - £32k pa + Benefits + Bonus | From Think IT Recruitment Ltd

    ROLE: Support Analyst - 1st Line Support, 2nd Line Support, London SEO: 1st Line Support, 2nd Line Support, Support Analyst, helpdesk, Service Desk, ITIL, financial services, insurance, London,... the necessary details are accurately captured - Prioritising and progressing 1st line calls, keeping customers updated in accordance with agreed SLAs - Performing 1st & 2nd line technical diagnostics, fixes of customer fault calls and 3rd line escalation - Supporting and advising customers on the system usage, user-configurable options, settings and best practice - Desktop setup ... customers. You will be supporting, maintaining and troubleshooting across a wide range of IT systems whilst adhering to ITIL operational practices and procedures. This role will pay anything between...

  17. 1st Line, 2nd Line, Support Analyst, Local Authorities, Contract, SW

    Wandsworth | | From Woodrow Mercer Associates LLP

    1st Line, 2nd Line, Support Analyst, Local Authorities, Contract, South West London Support Analysts required for initial 3 month contracts to be based from my clients offices in South West... London. My client is seeking someone with the following skills and experience: - Extensive 1st line and 2nd line support Experience - Experience of working to and achieving results within defined Service Level agreement - ITIL foundation certificate - Knowledge of LANDesk CRM Software (formerly Touchpaper) - At least 3 years previous experience gained within a Service Desk Analyst or ... of your up to date CV. 1st Line, 2nd Line, Support Analyst, Local Authorities, Contract, South West London ...

  18. 1st Line Support Engineer - Contract - London

    City Of London | £14.40 p hour | From ROC Search Limited

    Roc Search's Client is currently recruiting for a fantastic opportunity working as a first line support engineer based in Bishopsgate, London. Work Location - Bishopsgate, London Start Date -... ASAP Rate - £14.40 per hour Job Type - 6 month rolling contract Skills and responsibilities *1st Level service desk, or basic hardware IMAC related on-site services. *Install, maintain and repair desktop products such as PCs, Workstations, Printers, Terminals and associated devices. *Work may also involve the completion of routine maintenance activities, or 1st level phone support. *All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction. *Should be able to provide support for Networks...

  19. Technical Support Analyst - 1st / 2nd Line (Telecoms)

    London | £24,000 - £27,000 | From IDT

    Technical Support Analyst - 1st / 2nd Line (Telecoms) IDT Global LTD is one of the industry's largest wholesale carrier services companies, with main centres of operation in the United States,... telecom industry You may have experience of the following: Support Analyst, Telecoms, Customer Service, Helpdesk, Contact Centre, 1st Line Support, Telecommunications, Service Desk, Troubleshooting, 2nd ... the sales, retail, network operations, engineering and routing teams. RESPONSIBILITIES: - Provide 1st and 2nd line support to all customers - Assist with external IDT customer questions ... Latin America, Europe, Asia, Africa and the Middle East and they concentrate their expertise in four main product categories: wholesale carrier services, mobile services, prepaid calling cards...

  20. IT Support Desk Engineer - 1st Line - 2nd Line - Server

    Leatherhead | £20k - £25k pa + Bens | From Reflex Computer Recruitment Limited

    IT Support Desk Engineer - 1st Line - 2nd Line - IT Support Engineer - Helpdesk Analyst - 2nd Line Engineer - Server - Desktop - Networking - Active Directory - Windows Server - Exchange - VMWare -... technical and operational support for all their IT services and equipment. You must have: * Experience of providing 1st/2nd line support along with practical working knowledge of Windows/OSX/iOS ... position. The role is based in Leatherhead, Surrey and is looking to reward this IT Support Desk Engineer - 1st Line - 2nd Line - IT Support Engineer a salary of up to £25,000 + Company Benefits that ... Citrix - Support - Leatherhead, Surrey - £20,000 - £25,000 + Company Benefits and plenty of career progression required by an expanding Telecoms Service Provider based in Leatherhead, Surrey. My...