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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk Engineer

    Enfield | £20k pa + shift pay | From Sovereign Business Resources Limited

    1st Line Service Desk Engineer Are you a 1st Line Service Desk Engineer with excellent customer service experience, that is able to work on your own or part of a team and have excellent... communication and presentation skills? Are you able to keep up to date with the latest technological advances? Have you worked in a 1st line role for at least 2 years? If so, then I would like to hear from you! I am working with a highly entrepreneurial managed service provider based in Cockfosters, north London. They seek a 1st Line Service Desk Engineer who has experience of working on a service desk, has a good logical approach to problem solving, who can be effective within a customer focused environment and expanding network. Due to the continued success of the company, they are...

  2. 1st Line Service Desk Analyst

    Water | £24k rising to £27k after 3 months | From FFR (SDA)

    An excellent opportunity has arisen for a hands-on, proactive Service Desk Analyst to deal with 1st Line/Desktop support Helpdesk queries in the UK and Internationally. The company Our client is... opportunities employer. Suitable skills/experience: Service Desk Analyst, IT Support Representative, 1st Line Support , ICT Technician / Practitioner, Customer Support ... Working as part of a small and friendly team, you will be supporting a range of technologies both remotely and on-site at client offices in London. This includes: * 1st Line Support * Desktop Support * PC Builds * Routine PC maintenance and servicing About you You will have an excellent working knowledge of Windows XP, 7 and 8 and have a high level of proficiency with Microsoft Office along...

  3. 1st line Helpdesk/ Service desk Support

    Guildford | £18K-£20K + Bens | From The Resourcing Hub

    1st line Helpdesk/Service desk Support 1st line Helpdesk/Service desk Support is needed for high profile corporate customer based in Guildford for a salary of between £18k - £20k +... Benefits. 1st line Helpdesk/Service desk Support will be part of the operations team supporting all office, overseas and home based customers. You will be responsible for 1st/2nd line resolution of a wide range of IT problems across multiple locations and you will be tasked with offering exceptional service to the customers. The IT issues will need your experience across the entire Microsoft Suite including windows XP, and 7 operating systems, office 2000 and 2010, server 2003 and 2008 on PC, Laptop, iPhones, iPad, printers etc.... Our 1st line Helpdesk/ Service Desk will need to...

  4. 1st and 2nd Line Service Desk Analyst

    London | £25000 - £34,000 | From Moore House

    1st and 2nd Line Service Desk Analyst My market leading financial company requires a 1st and 2nd Line Service Desk Analyst to join their growing team; this role will start out as 1st/2nd line but... will develop in to a full 2nd line role after 6 months. Desktop Support experience including kitting out news desks and building machines Required experience: Active Directory and Exchange MS Office 2010 (2013 - Desirable) Windows 7 Remote access tools ITIL Understanding (certification - nice to have) Working in a Corporate environment Desirable experience: Citrix, VMWare (Vsphere), SharePoint, Remedy, Cisco Call Manager, iPhone/Mobile Iron, Bomgar, Dameware and SCCM If you feel you meet all the requirements, please apply. Successful candidates will be contacted within 7...

  5. Service Desk/ 1st Line Support Technician

    Guildford | £11.18 - £13.68 p hour | From Connectus

    A Service Desk / 1st Line Support Technician is required for a long term contract (likely to be extended long-term or become permanent) based in Guildford, Surrey. Working within a dynamic and... Keen interest in IT or have a customer services background. This position has the opportunity to extend in to a long term role or even a permanent opportunity for the right candidate. This position ... busy team of a well-established NHS organisation, as IT Service Desk Analyst you will be the first point of contact between end users and the IT organisation. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting / escalating them to the appropriate specialist support...

  6. Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analys

    City Of London | £24k - £28k pa | From DGH Recruitment Ltd

    Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst to join a leading patent and trade mark firm in... Microsoft Office 2010 and Windows 7. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst will have excellent communication skills, demonstrate exceptional customer service skills and a passion for IT. Any experience within the legal sector / professional services will be desired. Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst In accordance with ... London. As part of a small IT team, the Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst role involves providing the 1st point of contact for all IT queries. The successful Service Desk...

  7. 1st Line Support - Customer Service - Entry Level

    Reigate | £18000 - £20000/annum | From Clearwater People Solutions

    Our client is currently recruiting for an exciting opportunity for a 1st Line Support - Entry Level role to join there team based in Reigate, Surrey. In regards to location our client are within... walking distance from Reigate train station and they do provide a shuttle bus from Redhill train station. This is an exciting opportunity for a Customer Service Representative who is looking for there first step into IT, you will be passionate with a real interest in IT with outstanding customer service skills with the ability to go the extra mile and an excellent telephone manner. You will be responsible for providing timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with the more complex items...

  8. 1st Line / Service Desk / Helpdesk Support Engineer - £20, 000

    Redhill | £20000 - £22000 + excellent package | From Launch IT Recruitment LTD

    1st Line Support / Helpdesk / Service Desk Support Engineer with Networking / Cisco Support experience currently required by my well known West Sussex based client. My extremely well known client... but are not essential. In return for these excellent 1st Line / Service Desk / Helpdesk skills and experience my established West Sussex based client can offer you a fantastic opportunity ... is currently looking for 2 x 1st Line Support Specialists or Helpdesk Engineers ideally with a knowledge of WAN/LAN Technology including Routers, Switches and Firewalls. Any experience of Cisco hardware would be perfect. Ideally you will have experience of working on a Service Desk and will have excellent customer service skills. My client is looking for someone to be the first point...

  9. Helpdesk - 1st Line Support - Service Desk Analyst - Great Potential.

    Redhill | £20000 - £22000 + great career potential. | From Launch IT Recruitment LTD

    Helpdesk - Service Desk - 1st Line Support - Support Analyst - Windows - Microsoft - Hardware - Networking Helpdesk Analyst - 1st Line Support Specialist currently required by my well known... example if you wanted to move into the Projects and Project Management Team, this is also possible. If you are a Helpdesk Analyst or 1st Line Support Engineer passionate about providing a very high ... Horsham based client. I am currently looking for an IT Support Engineer who has a minimum of 12 months Helpdesk - Service Desk Support experience and is looking for a fantastic career move. My ... are looking to add to their team. You must have at least 12 months 'hands-on' IT Support experience, and be excellent over the phone dealing with customers. Ideally you will worked with...

  10. Service Desk Advisor / 1st Line - Holborn - up to £28k + bens

    City Of London | £25k - £28k pa + Benefits | From LONDON

    Service Desk Advisor / 1st Line paying up to £28k is required by a 150 year old, award winning London Law Firm at their offices in the Heart of London's business centre. With an office in... London and Paris the Company have a legal team that's 250 strong as they continue with their constant drive for excellence. Working as part of a small team, the Service Desk Analyst will be part of the 1st Line team which supports up to 250 end users. As well as experience of the technology, you will have experience of dealing with prioritising requests, incidents and change control all within an ITIL environment. The ideal IT Service Desk Advisor will have experience with the following technologies: Call Logging Systems Exchange 2010 Windows Server 2008 R2 Windows 7 Active...

  11. Service Desk Analyst / 1st line support / IT Helpdesk

    City Of London | £22 - £24 pa | From Plan-Net PLC

    As a leading IT service provider we currently have several exciting opportunities for a number of Service Desk Analysts to join our business and work full time on one of our client sites based in... line and third line support personnel, as required. The role will suit someone with at 1 years' Service Desk accustomed to working within SLAs and a structured service desk. Other essential ... information please send an up to date CV - shortlisted applicants will be contacted Keywords / Possible role titles: IT support / helpdesk / 1st line support ... a structured service desk / helpdesk environment. The main role responsibilities include: -Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries...

  12. 1st Line Service Desk Analyst

    London Se | £24k rising to £27k after 3 months | From FFR

    An excellent opportunity has arisen for a hands-on, proactive Service Desk Analyst to deal with 1st Line/Desktop support Helpdesk queries in the UK and Internationally. The company Our client... equal opportunities employer. Suitable skills/experience: Service Desk Analyst, IT Support Representative, 1st Line Support , ICT Technician / Practitioner, Customer Support ... . The role Working as part of a small and friendly team, you will be supporting a range of technologies both remotely and on-site at client offices in London. This includes: 1st Line Support Desktop Support PC Builds Routine PC maintenance and servicing About you You will have an excellent working knowledge of Windows XP, 7 and 8 and have a high level of proficiency with Microsoft Office...

  13. 1st Line Support Analyst

    Guildford | £20k - £22k pa + Benefits | From Bowerford Associates Ltd

    My client is looking for 1st Line Support Analyst to join their growing busy team. The right candidate will have 1-2 years' experience in service desk environment supporting Windows 7, MS and... Office 2010 environments. The role involves management and resolution of customer's technical issues, logging, maintaining and resolving 1st line customer's cases in accordance with Service Level Agreements. As well as having experience of Supporting Windows 7 and MS Office 2010 at a 1st line level you will have experience of using remote support tools and laptop/desktop and thin client support. You have excellent customer service skills. This is a great opportunity as there is genuinely an opportunity to move into 2/3rd line support roles in time. Please send in your CV for more...

  14. 1st / 2nd Line Support

    City Of London | £20k - £25k pa | From Circle Recruitment

    1st / 2nd Line Helpdesk Support - London Salary £25K An excellent opportunity based in London for a 1st /2nd Line Help-desk Engineer to join a fantastic team. The role will suit a candidate... of technologies. As a 1st / 2nd Line Help-desk Support Engineer you will possess excellent troubleshooting and diagnosis skills and experience in as many of the following as possible: Desktops ... 2003/2007/2010/2013/365. MAC OSX. The successful candidate will provide excellent customer service to clients at various locations, the majority based in London. there will be some site visits required ... my direct line for a confidential discussion - Phone number removed Please feel free to add me on LINKEDIN Circle Recruitment is acting as an Employment Agency in relation to this vacancy. ...

  15. Desktop Support 1st/ 2nd Line

    London | £250 - £270 p day | From La Fosse Associates Ltd

    Leading financial services organisation based in Central London, requires a highly motivated desktop support contractor to support its London based Fund Managers on a shift basis. The desktop... support analyst will have experience within 1st and 2nd line support within a financial services organisation and will have the following experience: * 1st and 2nd line support * Windows 7 * Office 2013 * Active Directory 2012 * Exchange 2013 * Office 365 * Azure Cloud * Market Data feeds - Reuters or Bloomberg * SCCM If successful you will be working on the service desk supporting Traders and Fund Managers. This is an exciting opportunity for candidates to be able to develop their experience within Desktop and Market Data Support. If interested, please do not hesitate to...

  16. 1st Line Engineer - Contract - Berkshire

    Slough | Market Rate | From ROC Search Limited

    IT Support Engineer - 1st Line - Contract - Slough (helpdesk, windows, 1st line, support, desktop, active directory, exchange, service desk, it support, contract, berkshire) Overview: To be... the first point of contact for all staff with an IT problem, and provide the necessary support or escalate accordingly to ensure that the issue is resolved. To assist in various projects that are being undertaken within IT as and when requirements arise in co-operation with the ICT Services Manager and external software development companies. Key Skills: * Ideally educated to degree level * Good working knowledge of Windows and operating systems in general. * Good knowledge of communication concepts * Thorough understanding of Database principles * Excellent organisational skills...

  17. 1st Line Support - IT

    London | on application | From Advanced Computer Software Group LTD

    Working on a busy service desk you will be taking calls from our clients regarding their IT issues. These could be in Active Directory, Exchange etc. Once you have mastered the service desk and full... training will be provided, you can look at roles in different departments, 2nd line, 3rd line or more senior within the team itself. Main Duties and Responsibilities Service Provision To provide 1st line technical support; answering support queries via phone, email and call tracking system. - To maintain a high degree of customer service for all support queries and adhere to all service management principles. - To take ownership of user problems and be proactive when dealing with user issues. - To log calls on the call tracking system. - To respond to enquiries from clients...

  18. 1st Line Technical Support

    Godalming | £18k pa | From Yoh, A Day & Zimmermann Company

    IT Support/Helpdesk/1st Line Support - HTML -Surrey This highly successful CRM / Service Management Consulting Company are currently building their Technical Support team. Due to continual growth... they are seeking to recruit a 2nd Line Support Analyst to assist the Support Manager with the increasing workload . The role will be based within their office on the Surrey / Sussex / Hants border, supporting a variety of cutting edge products / solutions for their well known client base. You will identify and resolve issues of a technical nature in line with the set client SLAs. Ideally you will have worked on a helpdesk before andwill be escalating issues to the 2nd line support team around SQL Server, Asp.Net applications and Windows Server. A knowledge of ITIL would be advantageous but...

  19. 1st Line Application Support Engineer

    North West London | Competitive | From Smartodds Ltd

    Smartodds has ambitions to implement the most advanced IT infrastructure in its sector, and we are currently seeking permanent first/second line support technicians to expand an already significant... and concise reports - Logging, assigning, escalating and tracking reported issues using our enterprise ticketing system - Follow up issues/requests with users and provide excellent customer service ... team maintaining our systems. The main will be to provide primary support for internal users and external sports gamblers using our bespoke applications. This is a 1st/2nd line support role acting as a communications hub and as a first port of call for all IT hardware and software issues. You will be responsible for the monitoring of the services we provide and the production Servers they...

  20. Service Desk Analyst / Helpdesk Analyst / 1st Line

    Slough | | From Confidential Client 120

    Service Desk Analyst / Helpdesk Analyst / 1st Line required by a leading provider of global IT solutions and managed services based in Slough. Salary negotiable depending on skills and experience.... Excellent career opportunity for the right candidate. We are now looking to recruit a Service Desk Analyst / Helpdesk Analyst to join our team providing  reactive desktop support for our customers` managed service environment, including network, computing, and cloud infrastructure issues. The role is heavily focused around taking 1st Line calls and other customer contact; therefore excellent written English and telephone manner is essential.  You will have a minimum of 12 month experience working in a Helpdesk environment / customer facing role and be able to provide high quality...