To be responsible for handling support of service requests, this relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
As a... 1st Line Service Desk Engineer Apprentice, your job includes:
all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
Resolve all client`s ... informed of incident progress, notifying them of impending changes or agreed outages
Ensure high customer service, perception and satisfaction
Build a good rapport with all our customers
Responsible for entering time ConnectWise as it occurs
Enter all work as service tickets into ConnectWise
Fast turnaround of customer requests (Time To Resolution)
Effectively scheduling all service tickets both...