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1St Line Customer Service Jobs In Esher

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  1. 1st Line Technical Customer Support

    London | From £23,000 to £24,000 per annum | From Clear Futures Recruitment

    Our client a leading niche telecoms company are seeking an experienced 1st Line Technical Customer Service Specialist to join their team on a permanent basis.  As the 1st Line Technical... Customer Service Specialist you will be responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.   The 1st Line Technical Customer support specialist should be able to deal with a large volume of email correspondence and have an keen attention for detail.  Duties as the 1 st line technical support will include Analyse customer’s issues and questions, including inoperability or inaccessibility of a system, module or function...

  2. 1st Line Service Desk Analyst

    London | From £25,000 to £25,700 per annum | From Cyber Team

    1st Line Service Desk Analyst My Client is one of the largest Housing Associations in London who are currently looking for a 1st Line Service Desk Analyst/Engineer to join their expanding... Service Desk. This is a brilliant opportunity for someone who has 1st and some 2nd Line Service Desk skills to come and work in a challenging environment and progress through the team. The Service ... Service Desk with itsfast changing, priority-shifting, customer facing, time focused and sometimespressurised environment. -Efficient communicator with customers, colleagues and 3rdparties including ... . You will manage around 30- 50 1 st and 2 nd Line calls per day.The role covers all elements of my clients IS, including desktop computers,laptops, telephones, printers, photocopiers, mobile phones...

  3. 1st Line Service Desk Analyst

    London | £25,700 per annum | From Cyberteam

    1st Line Service Desk Analyst My Client is one of the largest Housing Associations in London who are currently looking for a 1st Line Service Desk Analyst/Engineer to join their expanding Service... Desk. This is a brilliant opportunity for someone who has 1st and some 2nd Line Service Desk skills to come and work in a challenging environment and progress through the team. The Service Desk ... manage around 30- 50 1st and 2nd Line calls per day. The role covers all elements of my clients IS, including desktop computers, laptops, telephones, printers, photocopiers, mobile phones and faxes ... and Configuration management, Request Fulfilment. -Familiarity with working on an IT Service Desk with its fast changing, priority-shifting, customer facing, time focused and sometimes pressurised...

  4. 1st Line Service Desk Analyst

    Dorking | £19k - £23k pa | From Oscar Associates (UK) Limited

    1st Line Service Desk Analyst- Urgent - Windows Server, AD, Exchange, VMware, Citrix -Dorking - £19,000 - 23,000 A Windows Server, AD, Exchange, VMware, Citrix 1st Line Service Desk Analyst is... required by a rapidly expanding Managed Service Provider. You will be the fist point of contact, fixing issues and escalating others. Any experience within an ITIL environment would be beneficial. The Windows Server, AD, Exchange, VMware, Citrix 1st Line Service Desk Analyst will be an excellent communicator, familiar with working towards SLAs in a fast paced environment. Any previous support ... developing friendly environment, Please Apply now! 1st Line Service Desk Analyst- Urgent - Windows Server, AD, Exchange, VMware, Citrix -Dorking - £19,000 -23,000 ...

  5. Service Desk Analyst - 1st Line support

    London | up to £25,000 plus benefits & on call | From Church International Limited

    Exciting new opportunity for a team player to join innovative and team-oriented organisation with an unstoppable passion for excellence, growth and learning. We are a growing and developing business... requested by Management. * Deliver a continuous high level of customer service- 'We live Service'. * Log into the call centre on arrival, logout at the end of the day. Church International ... our people can thrive and prosper in their careers with us. Duties & Responsibilities As a member of the Service Desk team to participate in all areas of first for all installed systems ... and investigation and product evaluation. * Effective delegation and capacity to escalate as appropriate. * Knowledge of the resources available and how to source such services. * Work in support of other...

  6. Service Desk / Helpdesk / 1st Line - Immediate Start !

    London | £17.5 per hour | From Refreshing Recruitment

    IT Service Desk Analyst sought to join a UK Top 100 employer, luxury retailer, based in London (Hammersmith / Kensington Olympia / Barons Court area). Initially a 2 month contract, v likely to... extend. The IT Service Desk is a fun and lively team. Calls relate to Microsoft technologies, hardware and software installations etc. The role requires experience of remote access software. Technical skills required with, Microsoft Technologies (XP/7, Office, Office 365, Outlook, AD). As the successful applicant you will have: 2 years Service Desk experience Great communication skills Flexibility re shifts Rate is £17.50ph / c£130 per day. The Service Desk Analyst will ideally be MCP, ITIL or Comptia A+ accredited. Sparked an interest? Please email your CV now to progress...

  7. Service Desk Analyst - 1st line support/IT support/Call logging

    London | £10 - £11 per hour | From Marcus Donald People

    Service Desk Analyst - 1st line support/IT support/Call logging/Active Directory A financial company are currently looking for a service desk analyst to join their growing team on an initial 3... please apply with your updated CV. Service Desk Analyst - 1st line support/IT support/Call logging/Active Directory This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk ... month contract. You will be responsible for dealing with all 1st Line Support queries, call logging and appropriate escalations to the correct team.  Location -  London Duties -  Supporting customers on the phone and via E-mail and remotely.  Key skills of the Service Desk Analyst:   - Windows XP and 7 support  - Microsoft Office  - Active Directory  - Call logging  - Remote access...

  8. Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst

    City Of London | £18k - £22k pa | From DGH Recruitment Limited

    Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst to join a small IT team in a Law firm in London. The Service... Desk Analyst role involves providing the 1st point of contact for all IT queries. The successful Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst will demonstrate excellent communication skills as well as strong technical skills within Microsoft Office especially Word and Outlook. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst will have at least 6 months experience in a similar role. Any experience within the legal sector / professional services will be desired. Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst In accordance with...

  9. Service Desk Analyst - 1st/ 2nd line IT support - Croydon

    Croydon | Competetive rate / salary | From Plan-Net PLC

    As a leading IT service provider we currently have an exciting opportunity for a Service Desk Analyst to join our expanding business and work full time on client site in Croydon. Start date... be contacted. SDA, helpdesk, 1st line support, service desk, remote desktop support, 1st/2nd line, it helpdesk ... environment. Experience of incident logging software. Experience of Active Directory. Co-operative. Adaptable to changing priorities. Professional Customer Service orientated. This is a great opportunity to ... ASAP. We are looking for someone with 1 year + experience on a Service Desk, and the following skills: Excellent communication is essential, both written and verbal.,understand stakeholder...

  10. Service Desk Analyst/ 1st Line Support Analyst

    City Of London | £18k - £25k pa + benefits+excellent training | From Global Technology Solutions Ltd.

    Service Desk Analyst/ 1st Line Support Job Purpose: To provide a single point of contact for Customers; and to facilitate the restoration of normal operational service with minimal business..., requests to change a password) or requests for information. Key Responsibilities of the Service Desk Analyst/ 1st Line Support Analyst: 1.CALL RECEIPT * Respond to customer request and queries via ... support for end-users both via telephone and desk-side, as required (see Site visit) in line with customer contractual Service Level Agreement. * For Service Request, ensure correct customer approval ... and updates. Essential Skills of the Service Desk Analyst/1st Line Support Analyst: * Good all round education including mathematics and English * 1+ year experience in similar customer focused...

  11. Service Desk Analyst/ 1st Line Support Analyst

    London | £18k - £25k pa + benefits+excellent training | From Global Technology Solutions Ltd.

    Service Desk Analyst/ 1st Line Support Job Purpose: To provide a single point of contact for Customers; and to facilitate the restoration of normal operational service with minimal business..., requests to change a password) or requests for information. Key Responsibilities of the Service Desk Analyst/ 1st Line Support Analyst: 1.CALL RECEIPT * Respond to customer request and queries via ... support for end-users both via telephone and desk-side, as required (see Site visit) in line with customer contractual Service Level Agreement. * For Service Request, ensure correct customer approval ... and updates. Essential Skills of the Service Desk Analyst/1st Line Support Analyst: * Good all round education including mathematics and English * 1+ year experience in similar customer focused...

  12. Service Desk Analyst - Investment Banking - 1st/ 2nd line suppor

    City Of London | Neg | From Thebes IT Solutions Ltd

    Role & Responsibilities: The Service Desk Analyst provides 1st/2nd line support to 1000+ users, logging and resolving IT issues. The purpose of the Service Desk is to * Provide swift and... * Monitor and work towards continuous improvement in the Services provided to the internal customer base * Work within security guidelines and policies * Understand and work to support call service ... services and remote services, as requested; * Log and update all support requests delivered by phone, mail or in person accurately Essential skills: * Min 3 Year + IT Customer Services Support role ... efficient first line IT client support to our client & its Affiliates staff, based in London, US and China offices; * Provide liaison between IT operations and individual users to bring about...

  13. Service Desk engineer - 1st line support - Help Desk - ITIL

    Croydon, Surrey | From £22,000 to £24,000 per annum plus benefits | From FT Select

    Service Desk engineer - 1st line support - Help Desk - ITIL - Windows - Active Directory OUTLINE OF ROUTINE TASKS/DUTIES/RESPONSIBILITIES · To provide a call-answering and logging... continuously improve the efficiency and quality of the service · Where necessary, manage calls through to resolution ensuring the customer and call system are updated and escalation procedures ... sound judgement and decision making keeping in line with contractual requirements Delivery & Ownership Must be willing to see incidents and tasks through to resolution, ensuring the customer needs are met in line with contractual requirements. Enthusiasm & Drive Determined to deliver a high level of customer focus even in the most demanding of circumstances. Able to work on own...

  14. 1st Line Support

    London | on application | From Advanced Computer Software Group LTD

    We are looking for a new members for our growing 1st line support team. We will provide full training in the typical areas of 1st line fixes for our clients, such as Active Directory and... Exchange. MAIN PURPOSE OF JOB: Provide 1st line support primarily to high profile clients as part of Advanced 365¡¦s Service Desk team Ensure an exceptional level of customer service ... of requests in line with a published Service Level Agreement (SLA) Escalation of requests/issues where necessary Promote the support Desk in providing a one-stop service support solution. Type ... processes and putting forwards new ideas to improve processes Results driven, taking pride in achieving objectives An accomplished relationship builder with a strong focus on exceptional customer service...

  15. 1st Line Support

    West London | From £18,000 to £25,000 per annum | From Poole & Partners

    1st Line Support / Service Desk Analyst Salary: £21,000 to £23,500 Start date: ASAP Location: Kensington, London Working week:  Monday to Friday GREAT FOR ... Someone with remote desktop experience and customer service background Enjoys working in a sociable environment – personality and team fit is very important Is naturally enthusiastic – there is good career progression to 1st line support THE COMPANY The client is a global leader in marketing, communication and business transformation. They offer a full range of services and expertise ... support to customers over the phone when they are pitching to clients Proactively contribute to the continual improvement of the Service Desk Undertake any other activities which reasonably form...

  16. 1st line support

    South West London | £25000.0000000 per annum + Good Package | From Douglas Scott Legal Recruitment

    Douglas Scott are proud to partner a leading London law firm in their search to find an IT Technician to join their growing support team. You will provide 1st and 2nd resolution of telephony,... application, support services and BAU for all IT issues. The role will require an excellent ability to interact with different people, solve problems and to create business understanding of how to use the technology effectively. Day to day responsibilities include: * Logging helpdesk calls and dealing with 1st and 2nd line issues * Remote and desk-side application support * Referring 3rd line issues to relevant destination to resolve * Roll out of PC builds and software, including supporting development releases and project activities. * To administer, configure and troubleshoot...

  17. 1st Line Support

    North London | £16000.00 - £19000.00 pa | From AMIQUS

    1st Line support wanted for a Games Studio in North London. This AAA Games studio is working with Amiqus on an exclusive basis to help then find a person to join their IT Department to act as... first line support for the maintenance, support and installation of IT desktop hardware on a 6 Month contract. They are looking for someone who loves technology, IT and most importantly games. Main Responsibilities: * Manage all physical on-board & off board * Ensure all required networking connections are installed & configured for end-user devices * Provide IT Management with opinions & recommendations * Proactively monitoring all desktop I.T. systems (PC's, VDU's, consoles, peripherals, networking & power) for upgrades & maintenance * Providing ad hoc, reactive...

  18. 1st Line Support

    City | From £28,000 to £40,000 per annum | From AdRoc Group

    Permanent - Customer Support Role Central London Salary Range Our partner is a very fast expanding IT solutions company which helps businesses globally to automate and... a small team of developers who are looking for someone to become an integral part of their team helping with ideas to move the business forward as well as speaking to clients & customers. You’ll be the first point of contact for customers and clients alike and giving new ideas throughout your time with the company on how to improve their current process. Responsibilities: · First line support / Own the customer relationship process · Suggest new ideas how to improve the company’s current process · Help customers with initial trouble shooting...