Service Desk Analyst, Helpdesk, 1st line Support (Enterprise Service Desk, Active Directory, Exchange, MS Office, ITIL, SDI)
My well respected client is looking to recruit a service desk analyst.... The main purpose of the role is to provide timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with other more complex items logged and assigned to the relevant IT area in a bid to either restore a service as quickly as possible or to action an administrative task whilst maintaining Service Delivery objectives.
Required job knowledge, skills & experience
- Incident Management Systems
- Enterprise Service Desk (200+ users)
- Active Directory Administration
- Exchange Administration