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1St Line Customer Service Jobs In Esher

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  1. 1st Line Service Desk Analyst

    London | £25000.00 pa + Great Benefits | From PCR Recruitment Limited

    Service Desk Engineer (1st Line) 20-25k + Excellent benefits Fixed Term Contract, West London Due to expansion a leading Broadcast Organisation is now looking for a 1st Line Support...: * Substantial experience of providing 1st Line Desktop Support in a fast moving 24/7 environment * Substantial experience in Customer Service and effective communications. * Experience of Microsoft Active ... Help-desk Analyst, to join a team of 1st/2nd line specialists. The company is a leading services provider of creation, content management, promotion and delivery solutions of digital content across all media platforms. As this role sits with a broadcast company it would be beneficial if you have experience or an interest in working with broadcast, digital, media, or advertising companies...

  2. 1st Line Service Desk Engineer

    Enfield | £16400 - £20k pa + shift pay | From Sovereign Business Resources Limited

    1st Line Service Desk Engineer Are you a 1st Line Service Desk Engineer with excellent customer service experience, that is able to work on your own or part of a team and have excellent... communication and presentation skills? Are you able to keep up to date with the latest technological advances? Have you worked in a 1st line role for at least 2 years? If so, then I would like to hear from you! I am working with a highly entrepreneurial managed service provider based in Cockfosters, north London. They seek a 1st Line Service Desk Engineer who has experience of working on a service desk, has a good logical approach to problem solving, who can be effective within a customer focused environment and expanding network. Due to the continued success of the company, they are...

  3. 1st Line / Service Desk Analyst

    London | £25k - £34k pa | From DP Connect Limited

    1st Line Service Desk Analyst London A leading player in the financial sector is looking for an enthusiastic and hardworking 1st Line Service Desk Support Analyst to join their energetic and... desk. You will also need to know where to direct certain escalations and ingratiate yourself with every level of the fast paced and exciting team atmosphere. The role of 1st Line Service Desk ... friendly team. They are very much focused on the development of their employees and their skills so this role has some fantastic opportunities for career development within the company. As a 1st Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international offices. You will also communicate with IT...

  4. 1st Line Customer Support

    London | 160 | From Harvey Nash

    A Leading Fund Management firm are looking to hire a 1st line customer Support Professional. They're looking for the successful candidate to have Very good people skills Experience working... with senior members of staff Can do attitude and reliability is very important Maximum of 5 years working in IT sector or customer service area. Technical Skills Microsoft Word, Excel Exposure Office knowledge Any further IT exposure is useful. ...

  5. 1st Line Service Desk Analyst - Contract

    London | £100 - £130 p day | From PCR Recruitment Limited

    Service Desk Engineer (1st Line) £100-£130 Per Day - 3 Months Contract, West London Due to expansion a leading Broadcast Organisation is now looking for a 1st Line Support Help-desk... experience of providing 1st Line Desktop Support in a fast moving 24/7 environment * Substantial experience in Customer Service and effective communications. * Experience of Microsoft Active Directory ... Analyst, to join a team of 1st/2nd line specialists. The company is a leading services provider of creation, content management, promotion and delivery solutions of digital content across all media platforms. As this role sits with a broadcast company it would be beneficial if you have experience or an interest in working with broadcast, digital, media, or advertising companies. Experience...

  6. 1st Line IT Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for 3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Permanent Salary - £19,000 - £23,000 Job Summary: ... desk analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience ... My Client is seeking 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice ... a 1st Line support analyst you wil have the ability to demonstrate excellent technical troubleshooting skills. ? As a Service desk Analyst you must have experience of Active Directory User Account...

  7. 1st Line IT Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for 3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Permanent Salary - £19,000 - £23,000 Job Summary: My... analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience of providing technical support, including first contact resolution, via telephone and remote access in a busy ITIL based environment. ? As a 1st Line support analyst you will have experience of working to SLA ... Client is seeking 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice. The role...

  8. 1st Line Support Analyst; Service Desk Analyst, Retail

    London | £20k - £25k pa + Bonus + Benefits | From Provide Consulting Limited

    1st Line Support Analyst; Service Desk Analyst, Retail Do you want to be a pinnacle technological cog of a renowned boutique retail brand's success? Do you possess world class customer... Years' experience working on a Windows based Service Desk providing 1st Line Support. - Experience working on a fast paced Service Desk using a range of ticketing systems. - Windows 7+ and Windows Server (2008 R2 onwards) - High quality customer service skills DESIRABLE SKILLS: - Active Directory experience - Citrix - Experience working on a Retail / Multi Channel Help Desk - Degree Educated - Microsoft Certified This new vacancy has just hit my desk aimed at an ambitious and career minded 1st Line Support Analyst. My client is looking to bring someone on board to help deal...

  9. Service Desk Analyst - 1st Line, Sector Leading Company

    City Of London | £30k - £33k p/day+ benefits | From Burns Sheehan Limited

    An opportunity has just opened up for a highly skilled 1st Line Engineer to go on site in Central London to help support various aspects of an award winning company's business as they look to... overhaul and transform their infrastructure. If you have excellent technical skills, good customer facing abilities and have experience handling stakeholders then please get in touch, as we want to hear from you! Role Requirements: - Has had a couple of roles in 1st Line already. - Excellent customer service - Knows the corporate environment where you have to log all work in a ticketing ... with collating logical info for escalation. - Able to work under pressure Value Adds - Has done 2nd Line before - Understands the ITIL concepts (certified is a big plus but not a requirement...

  10. IT Service Desk Analyst - 1st Line/ Helpdesk Support

    London | £18-24,000 per annum | From JNC Recruitment Ltd.

    IT Service Desk Analyst - 1st Line/Helpdesk Support My client is currently looking for an enthusiastic, motivated and highly professional Service Desk Analyst/ IT Helpdesk Analyst/1st Line... Support Analyst to join their IT Service Desk team on a permanent basis. Skills/Experience Required: *Excellent customer service skills and ability to work to SLA's *Ability to communicate effectively with business users at all levels *Ability to support Desktop PC's, Software/Applications, Peripherals, Laptops and Mobile Computing *MS Windows 7/8 *Active Directory *MS Exchange 2007, 2010, 2013 *Outlook *MS Office 2010/2013 *Blackberry support *Windows Server 2008, 2012 *ITIL In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC...

  11. Technical Service Desk Analyst 1st / 2nd line

    City | £24000 - £26000 per annum + Full Benefits Package | From Eligo Recruitment

    Job Title: Technical Service Desk Analyst 1st & 2nd line Location: Central London Salary: Basic £24-26K + Company Benefits We are seeking an experienced Service Desk Analyst to join our... Service Desk team. MAIN PURPOSE OF JOB: * Provide 1st & 2nd line support primarily to high profile clients as part of our clients Service Desk team * Ensure an exceptional level of customer service and satisfaction * Troubleshoot and resolve front line issues and queries * Effectively liaise with 2nd and 3rd line teams as well as 3rd parties to troubleshoot and resolve calls * Ensure timely resolution of requests in line with a published Service Level Agreement (SLA) * Escalation of requests/issues where necessary * Promote the Service Desk in providing a one-stop service...

  12. Service desk Analyst/ 1st Line / Remote Support

    City Of London | £150.00 - £180.00 p day | From Global Technology Solutions Ltd.

    An exciting opportunity has arisen for an experienced Service Desk Analyst/1st Line/ Remote Support Engineer to join a fantastic company based in London. Job Type - Contract Duration - 3 months... Responsibilities for a 1st Line Support / Service Desk/ Remote Support Analyst: -Provide first contact resolution and escalate unresolved requests as appropriate -Own requests received from customers ... demeanour -Strong communication skills (i.e. highly customer-focused, articulate and methodical) -As a 1st Line Support/ Remote Support Engineer you will have strong sense of urgency ... plus Cisco IP Telephony -Comparable 1st Line trader application support skills (Market Data subscriptions etc.) So if you are an experienced Service Desk Analyst/1st Line / Remote Support Engineer...

  13. Service Desk Analyst (1st 2nd & 3rd line support)

    London | £150-180 P/D | From SQ Computer Personnel

    Service Desk Analyst (1st 2nd & 3rd line support) Retail Experience a MUST We have a new requirement for 2 Service Desk Analyst, to start for 6 months based in London, rate £150 - £180 to... candidate, you must be willing to work shifts. Please call for further information. We need someone who has worked in a Service Desk before answering calls in a Retail environment and performing incident resolution. Strong Customer Service skills and technical in Windows 7, Networking and supporting on site engineers. The successful candidate will be responsible for providing IT Operations support (2nd / 3rd Line) and advice to onsite Deskside Technicians as well as supporting End Users in both the UK and India. Candidates may be required to work on a rota basis across 7 days. (5 Days...

  14. Service Desk Analyst, Helpdesk, 1st line Support

    Redhill | £20,000-£23,500 + good benefits | From TIMES Resources Limited

    Service Desk Analyst, Helpdesk, 1st line Support (Enterprise Service Desk, Active Directory, Exchange, MS Office, ITIL, SDI) My well respected client is looking to recruit a service desk analyst.... The main purpose of the role is to provide timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with other more complex items logged and assigned to the relevant IT area in a bid to either restore a service as quickly as possible or to action an administrative task whilst maintaining Service Delivery objectives. Required job knowledge, skills & experience - Incident Management Systems - Enterprise Service Desk (200+ users) - Active Directory Administration - Exchange Administration - MS Office...

  15. 1st Line / Technical Support / Exchange / Service Desk / MSP

    Leatherhead | £20000 - £23000 per annum + Bens | From Reflex Computer Recruitment.

    1st Line / Technical Support / Support Engineer / Microsoft Systems Support / Exchange / Windows / Helpdesk / Dorking, Surrey - up to £23,000, plus Company Benefits! Technical Support / IT... Support Engineer / Helpdesk / Microsoft 1st Line Systems Support sought for a leading Dorking, Surrey IT Company. I am seeking 2 additional Technical Support / Support Engineer / Microsoft Helpdesk / Microsoft 1st Line Systems Support staff to join my client's their busy technical service desk team in Dorking, Surrey. You must live locally with a maximum 60 minute commute time of Dorking ... to obtain some paid overtime. I am seeking someone with 1st line Technical Support / Service Desk / IT Help Desk experience who was worked within an IT supplier, IT Systems provider or IT...

  16. Service Desk engineer - 1st line support - Help Desk - ITIL

    Croydon, Surrey | From £23,000 to £25,000 per annum plus benefits | From FT Select

    Service Desk engineer - 1st line support - Help Desk - ITIL OUTLINE OF ROUTINE TASKS/DUTIES/RESPONSIBILITIES To provide a call-answering and logging function for the Managed Service... resolution, ensuring the customer needs are met in line with contractual requirements. Enthusiasm & Drive Determined to deliver a high level of customer focus even in the most demanding of circumstances ... Contracts To carry out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives To log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory. To work as part of an extended day shift team, supporting the Managed Service contracts Acting...

  17. Service Desk Analyst / 1st line support / IT Helpdesk

    City Of London | £22 - £24 pa | From Plan-Net PLC

    As a leading IT service provider we currently have several exciting opportunities for a number of Service Desk Analysts to join our business and work full time on one of our client sites based in... line and third line support personnel, as required. The role will suit someone with at 1 years' Service Desk accustomed to working within SLAs and a structured service desk. Other essential ... information please send an up to date CV - shortlisted applicants will be contacted Keywords / Possible role titles: IT support / helpdesk / 1st line support ... a structured service desk / helpdesk environment. The main role responsibilities include: -Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries...

  18. Service Desk Analyst / 1st line support / IT Helpdesk

    London | Competitive | From Plan-Net PLC

    As a leading IT service provider we currently have several exciting opportunities for a number of Service Desk Analysts to join our business and work full time on one of our client sites based in... second line and third line support personnel, as required. The role will suit someone with a minimum 1 year of Service Desk experience within a busy environment. We are looking for someone who has ... . Keywords / Possible role titles: IT support / helpdesk / 1st line support ... a structured service desk / helpdesk environment. The main role responsibilities include: * Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or...

  19. Service Desk Analyst (1st Line support), 3 months, London

    London | £160 per day | From Haybrook IT Resourcing Ltd

    We are looking for a Service Desk Support Analyst with proven 1 st line support experience of the below required skills. Ideally ServiceNow and ITIL (highly desirable) background. This is a... and verbal Good customer facing skills Able to communicate effectively and diplomatically Can work well under pressure A structured and analytical approach to problem solving Is aware ... prior approval. SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk...