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1St Line Customer Service jobs in Esher

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  1. Helpdesk Analyst (1st Line Support) - Financial Services

    Middlesex | £27k pa + Pension, Healthcare, Gym, Bonus | From Ashdown Group

    IT Helpdesk / Service Desk Analyst (1st Line Support) - London A large financial services company based in the City is looking for an experienced 1st Line IT Support Analyst to join its busy and... fast paced IT department. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long term career with a leading finance company. Supporting over 1000 users across multiple sites, you will be working with the latest IT technologies and provide effective 1st line helpdesk support in a Windows based environment. Please note that the business operates ... role you will need to have previous experience of providing 1st line telephone and remote support in a busy environment, along with strong knowledge in the following technologies: -Windows Operating...

  2. On-site Service Desk Engineer (1st Line)

    South West London | £23k pa | From Mirus IT Solutions Limited

    Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the... incentive, this adds to the excellent customer service for our customers. - We know there's more to life than work - that's why when you join Mirus IT you'll get your pick of our ... surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team. Experience: You will be a Service Desk Engineer and part of the On-site Team that is managed by James Mahoney. This will be based on-site for our client in Central London. The key...

  3. Technical Support Engineer - 1st/ 2nd line - Customer Facing

    Middlesex | £30k - £35k pa + benefits | From Claremont Consulting Limited

    Technical Support Engineer - 1st/2nd line - Customer Facing A London based software house are looking for a Technical Support Engineer to join their growing team to support software deployments... and documentation to new and existing clients. Essential experience: *Strong knowledge with Microsoft Sever 2008 and above *Windows 7 & Windows 8.1 *Microsoft Office 2007 *1st & 2nd line technical support experience *Ability to troubleshoot network related issues Any experience with the following is highly advantageous: *Amazon Web Services *Scripting languages *Microsoft Exchange Administration ... clients and customers on a daily basis. As the Technical Support Engineer you will be responsible for providing technical support to customers and be responsible for ensuring the issues are resolved...

  4. Service Desk Analyst / 1st Line / Support Analyst / Helpdesk Analyst

    City Of London | £30, 000 | From William Alexander Recruitment

    Service Desk Analyst / 1st Line / Support Analyst / Helpdesk Analyst / Active Directory/ MS Office Our London based Financial Services client are looking for a Service Desk Analyst to join their... team. The successful candidate will be providing 1st line support all users/customers based in London. The client is looking for someone who is happy to stay within the Service Desk team for a couple of years, they are keen to promote within the business so there is a good chance to progress within the organisation. Any potential applicant should have the following experience: - 1st line support experience - Financial Services environment - desirable - MS Office 2007 / 2010 / 2013 / 365 - Active Directory - Smart phone support experience - Experience of working on...

  5. Service Desk Analyst - 1st line Support - Helpdesk Analyst

    London | £24,000 to £27,000 | From Devonshire Hayes Recruitment Specialist

    A world leading media organisation based in Central London require a Service Desk Analyst with excellent communication skills and the ability to resolve 1st line queries within the following... areas: - Windows 7 & 8 experience - Mac OSX experience - Excellent customer service skills - Active Directory administration - Office 365 and MS Lync would be highly advantageous Ideally you will have experience of supporting users in a mixed Mac & PC environment, although training will be provided if Mac experience is not strong. You will be working in a busy and dynamic environment which will also involve supporting international users. This is an excellent opportunity to progress your career within a prestigious, globally recognised company. ...

  6. SC Cleared* 1st & 2nd Line Support/ Service Desk Engineer

    London | Neg | From Project People Limited

    SC Cleared* 1st & 2nd Line Support/Service Desk Engineer/Desktop/Deskside/Helpdesk is urgently required by our Global IT Services Company for an initial 6 months contact, to be based in... London. Responsibilities and Skills: - Providing 1st & 2nd line service desk BAU IT support; - Working within a team with some supervision supporting end users with technical queries relating ... these as appropriate to resolve routine customer enquiries. - Documenting actions taken to resolve enquiries. - Excellent client facing experience. - Escalating issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. - Knowledge of Windows Operating Systems: providing Windows XP, desktop and laptop support. * The successful candidate must be willing...

  7. Service Desk Analyst: 1st/ 2nd Line, AD/ Exchange C30k

    Croydon | C30k + Bonus + Benefits | From Comtecs Limited

    Service Desk Analyst - 1st / 2nd Line, AD/Exchange, ITIL, Security c£30k Global financial services corporation seeks a Service Desk Analyst to provide 1st & 2nd Line Support, to a UK and European... user-base within a process driven environment. The Service Desk Analyst will be responsible for responding to 1st & 2nd line support issues such as user access to enterprise applications and/or server and network infrastructure, 2nd line analysis of support tickets in the queue and escalation of issues to desktop support teams, infrastructure teams and application support analysts. Work with ... application support, network engineers and desktop support analysts. We are searching for a Service Desk Analyst with previous experience of working in a similar Service Desk / Helpdesk support capacity for...

  8. 1st Line Helpdesk Support Analyst

    London | £21,000 - £23,000 | From Service 1st

    Title: Helpdesk IT Support Analyst Location: London Salary: £21,000 - £23,000 Skills: IT Support, SQL Server, TCP/IP, MS Windows, Call logging software, Communication, A hugely exciting... opportunity has arisen for a talented 1st Line Support Analyst to join one of London's most highly regarded technology solutions providers. You will be a bright, enthusiastic and hungry ... be handling all 1st Line Support queries, providing users with application, desktop and mobile support. Given the varied nature of the ticket requests you will be handling, my client is looking ... and be fully accountable for tickets you are handling. The Helpdesk 1st Line Support Analyst will be responsible for the smooth running of front of house applications, handling 1st and some 2nd Line...

  9. 1st Line IT Support / Helpdesk

    London | £17500 - £19500 per annum | From RECRUITMENT GENIUS

    This leading provider of IT support and cloud solutions are seeking to recruit a talented and enthusiastic individual to join their growing team providing end-user technical support via email,... telephone, remote desktop and on-site. This is a role for a highly driven, self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability. You will have desktop support experience working within a corporate or education environment including a minimum of 2 years' experience supporting Windows Operating ... and directly with customers - Providing direct support to end users across a variety of platforms - Working at customer sites as required - Proactive server and desktop monitoring - Maintaining internal...

  10. 1st Line / 2nd Line Support

    Middlesex | £30k - £35k pa + benefits | From Modis (corp)

    1st/2nd LINE SUPPORT ENGINEER - PC SUPPORT - WINDOWS 7 OFFICE 2013 - TROUBLESHOOTING - LONDON - £30K - £35K Our Client, a leading professional services company based in London, is seeking a... 1st/2ndline Support Engineer with excellent knowledge of PC Support, Windows 7, Exchange 2013 (ideally) and Office 2013. You will be providing technical support from the London office for the UK/Europe region, and also to assist members of the global IT team in the delivery of IT services across the business. Duties Day to day support of the UK and Europe IT and Telecoms environment; coupled ... equipment at new office - locations across the business - To support and monitor the existing infrastructure and perform preventative maintenance work - Call logging & management of the IT Service...

  11. Dutch Speaking 1st Line Support Engineer

    London | £24,000 - £27,000 plus bonus & benefits | From Service 1st

    Title: Dutch Speaking 1nd Line Support Engineer Location: London Salary: £24,000 - £27,000 & bonus & benefits Skills: Dutch Fluency, SaaS Support, Web Technologies, DNS, HTML, CSS, API, Internet... Protocols We have an urgent need for a Dutch Speaking 1st Line Technical Support Engineer to join a globally renowned Software as a Service (SaaS) provider based in a convenient London location ... your knowledge. - Provide 1st Line technical support to clients and assist them in debugging and implementing standard and custom solutions. - Identify and troubleshoot technical issues and escalate ... £24,000 - £27,000 and in addition you can expect a significant benefits package including bonus, pension, healthcare, and in house training. Apply now for an immediate interview!! Service 1st...

  12. 1st Line Support Engineer

    Leatherhead | £20k pa | From Rainford Berry Limited

    Exciting opportunity for a 1st Line Support Engineer to join a successful and expanding IT services company. The 1st Line Support Engineer will need to buy in to the company's commitment to... and enhancing networks to supplying the hardware. They work with their customers to improve their business using their skills and services. The 1st Line Support Engineer will gain excellent exposure to many ... customers to resolve issues and they guarantee their fixes. Thirdly they use ITIL methodologies to deliver their service to their customers. The 1st Line Support Engineer will enjoy working to these ... of the 1st Line Support Engineer - Working at a busy support desk - Answering calls and emails from customers - Providing 1st Line level of support - Supporting desktops - Fixing desktop software issues...

  13. 1st Line Helpdesk Support Analyst

    East London | £24,000 - £26,000 Plus Pension, BUPA Healthcare | From Web Recruit Jobs - SDA - IT

    1st Line Helpdesk Support Analyst London, E1 £24,000 - £26,000 Plus Pension, BUPA Healthcare, 22 Days' Holiday Our client provides a range of products and services to executive search and... develop a career for the future. As a 1st Line Helpdesk Support Analyst, you will be responsible for providing an outstanding level of user and technical support to customers. In this integral role ... . To apply for the role of 1st Line Helpdesk Support Analyst, please apply via the button shown. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are ... customers. Your other duties will include: - Investigating, reproducing and resolving issues - Liaising with 2nd and 3rd line support staff - Assisting other Support Engineers by providing guidance...

  14. 1st Line HELP DESK

    London | £25000 - £27000 per annum | From London City Network

    1st Line HELP DESK Working for a leading Government Body based in Camden, London We currently have 3 vacancies on our 1st line technology service desk: Service Desk... strong communication skills and be happy with a 1st line role. We do not have 2nd line vacancies at present. Please see the below brief: We are looking for someone who currently works on a Service Desk, who has exceptional communication skills, excellent telephone manner, initiative, someone who has a commitment and understanding of customer service. Someone who understands prioritisation ... , diagnosing issues with applications, potentially fixing applications. They need knowledge of all facets of IT, not in depth but a bit about everything. Our Service Desk Analysts are 1st line support...

  15. 1st Line Support (IT Graduate)

    City Of London | £22k - £25k Plus benefits | From Tower Connect Limited

    1st Line Support (IT Graduate) A leader in software for the professional services sector are growing at a rapid rate and are now looking to increase their support team with an IT Graduate 1st... Line Support role. The 1st Line Support Group has been established to create a new team within the company. This team deals with issues raised directly by clients or internal resources. The role of 1st Line Support Consultant works as part of the 1st Line Support Group, providing a direct point of contact for clients to assist in issue resolution or as administration function for other support teams. The 1st Line Support Consultant plays an important role in ensuring that clients receive the highest levels of customer service and proactive communication. Primary Responsibilities...

  16. IT 1st Line Support Analyst

    Guildford | £21k - £23k pa + Benefits | From Bowerford Associates Ltd

    Our client is looking for an IT 1st Line Support Analyst for their remote and 1st line Services support desk. The role will be answer telephones and emails, dealing with customer and internal IT... queries and allocation of escalated requests to 2nd line operators if you cannot deal with them on the phone. It will involve Incident and ticket management, updating the call management system and working with other teams to progress incident and ticket requests. The right candidate will have some experience years in a service desk environment with excellent customer service skills, verbal ... essential. Great role with great progression to 2nd and 3rd line support roles with good training. Please send in your CV for more details Please note that due to a high level of applications, we can...

  17. 1st Line Support Engineer

    North London | £17000 - 20000 Per Annum | From Syntax Consultancy Limited

    1st Line Support Engineer North London Permanent £17,000 - £20,000 per annum Syntax Consultancy have a requirement for a 1st Line Support Engineer to be based in North London on a permanent... basis. You will be supporting the Service Desk team in providing the best possible experience to customers. Responsible for trouble-shooting and resolving customer technical issues. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience. Responsibilities: - Delivering frontline support ... of customer service, meeting their needs and demonstrating the added value of the service provided - Build key relationships with key technical contacts at client sites and third parties - Escalation...

  18. 1st Line Support Analyst

    London | £20k - £25k pa | From Certes Computing Ltd

    We are looking to recruit a bright articulate 1st Line Support Analyst. You will need to have a good working knowledge of Windows , Exchange and Active Directory. Most importantly you will be a... lively friendly individual who communicates well and has a strong customer service ethic. To be successful in this role you should have at least 12months IT support experience. This could be gained working in a busy support team, it could also be the placement year on your degree or part of your apprenticeship. I must emphasise once again, you must also be an excellent communicator with a friendly positive manner. In return we can offer you an excellent opportunity to join an organisation with a culture of looking after its people and investing in their development. There is a genuine...