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1St Line Customer Service jobs in Esher

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  1. Service Support (1st & 2nd line)

    Middlesex | £28k pa | From Harvey Nash Plc

    Harvey Nash is looking for a Support Engineer who will be responsible for the providing 1st & 2nd level IT support to ensure that incidents and outages are minimised. The role will involve taking... ownership of any issues and managing the issue through to resolution where possible. The role holder will be responsible for supporting about 1500 users and is expected to provide a high level of customer service at all times. Experience required: * Previous experience in a 1st or 2nd line support role * Excellent customer service skills and the ability to stay calm under pressure ... environments using Active Directory, Google and Print Queues * Thorough knowledge of TCP/IP networking, DHCP and DNS * Good understanding of ITIL processes * Work with service desk tools to ensure...

  2. Service Desk / 1st/ 2nd Line support analyst

    Leatherhead | £22k - £24k pa | From Global Technology Solutions Ltd.

    Service Desk Analyst/ 1st/2nd Line Support Analyst An exciting opportunity has arisen for a Service Desk/ 1st/2nd Line support analyst to join growing, dynamic blue chip organisation based at... their prestigious offices in Dorking. As a Service Desk Analyst/ 1st/2nd Line Support Analyst you will be responsible for: *Troubleshooting 1st and 2nd line IT issues and requests by telephone ... maintenance of backup, anti-virus and software and hardware updates for client networks while providing excellent customer service *Diligent documentation and time-keeping *Potential for involvement in solution design and project implementation in consultation with clients and colleagues As a Service Desk Analyst/ 1st/ 2nd Line support analyst you will have: *1-2 years' experience in...

  3. Service Desk Engineer Cover - 1st Line / 2nd Line Support

    Epsom | Up to £24k + 25 days holiday and 5% pension | From 83zero Limited

    Job Title: Service Desk Engineer Cover - (1st Line / 2nd Line Support) Location: On-site at Epsom 70% of the time On-site at London 10% of the time On-site at Wembley 10% of the... Provider and they are looking for a PERMANENT 1st Line Support / 2nd Line Support engineers / technicians / analysts to join their rapidly growing Support team. They are partnered with the likes ... - Service driven - Excellent Customer Service & interpersonal skills - Ability to work alone and as part of a team, good time management essential - "Can do" attitude - Strong written and verbal ... What are you waiting for?! My client are looking to get this position filled ASAP and are interviewing now! (1st Line / 2nd Line / First Line / Second Line / Support Engineer / Support...

  4. 1st Line Service Desk Analyst - Start Asap - Temp

    London | £100 p day | From Satigo Limited

    TEMP ROLE TO START WITHIN A WEEK - 1ST LINE SERVICE DESK ANALYST - MICROSOFT OPERATING SYSTEMS, WINDOWS, MICROSOFT, 1ST/2ND LINE, EXCHANGE, AD 1ST LINE SERVICE DESK ANALYST - up to £120PD/£15PH -... technologies. The successful candidate will be personable and have excellent customer service skills when conversing with key clients. 1ST LINE SERVICE DESK ANALYST EXPERIENCE: - Experience of working on a service desk or have a relevant Degree - Knowledge of ticketing systems - Customer Service skills - Problem solving skills - Experience of working within a corporate environment 1ST LINE ... TEMP - LONDON A 1st Line Service Desk Analyst is required to work within a dynamic and progressive organisation in Central London. They will be joining an innovative company who are leaders in...

  5. 1st & 2nd Line Support/Desktop/Deskside/Service Desk Engineer

    South West London | | From Project People Ltd

    1st & 2nd Line Desktop/Deskside/Service Desk Support Engineer 1st & 2nd Line Desktop/Deskside/Service Desk Support Engineer (Banking/Financial Services/Insurance/Windows 7/BAU/VIP &... Executive Support/Bloomberg/Reuters) is urgently required by our Global IT Services Company for an initial 6 months rolling contact, to be based in London. Candidates must have recent and extensive retail banking or insurance sector experience. Responsibilities: Providing 1st & 2nd line service desk telephone BAU IT support to VIP & Executive support; Incident resolution via phone & service desk; Maintain effective working relationships with other support teams, other Head Office areas and external service providers. Skills: Must have Business As Usual - BAU support experience...

  6. 1st & 2nd Line Support/ Desktop/ Deskside/ Service Desk Engineer

    London | Neg | From Project People Limited

    1st & 2nd Line Desktop/Deskside/Service Desk Support Engineer 1st & 2nd Line Desktop/Deskside/Service Desk Support Engineer (Banking/Financial Services/Insurance/Windows 7/BAU/VIP & Executive... Support/Bloomberg/Reuters) is urgently required by our Global IT Services Company for an initial 6 months rolling contact, to be based in London. Candidates must have recent and extensive retail banking or insurance sector experience. Responsibilities: - Providing 1st & 2nd line service desk telephone BAU IT support to VIP & Executive support; - Incident resolution via phone & service desk; - Maintain effective working relationships with other support teams, other Head Office areas and external service providers. Skills: - Must have Business As Usual - BAU support experience...

  7. Service Desk Analyst -1st / 2nd line - Legal sector

    London | £30,000 - £33,000 | From William Alexander Recruitment

    Service Desk Analyst -1st / 2nd line - Legal sector My legal firm client requires a Service Desk Analyst to perform 1st / 2nd line / Remote support; the successful candidate would have the... following experience - Worked currently on a Service Desk providing 1st and 2nd line support - Windows 7 - Office 2010 - Active Directory - Document Management Systems experience - Preferred - Citrix / XenApp - iPhone and iPad support, MobileIron MDM - Desirable - History of support corporate environments - Industry experience within the Legal sector - Preferred - Happy to work on a on a 5 days in 7 weekly rota - 8am - 8pm (weekday) & 9am-5.30pm (weekends) - Happy to undertake out of hours support when required - ITIL experience - Preferred Please send your CV for immediate...

  8. IT Helpdesk Analyst (1st Line Support) - Financial Services

    Middlesex | £29k pa + Pension, Healthcare, Gym, Bonus | From Ashdown Group

    IT Helpdesk / Service Desk Analyst (1st Line Support) - London A large financial services company based in the City is looking for an experienced 1st Line IT Support Analyst to join its busy and... fast paced IT department. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long term career with a leading finance company. Supporting over 1000 users across multiple sites, you will be working with the latest IT technologies and provide effective 1st line helpdesk support in a Windows based environment. Please note that the business operates ... role you will need to have previous experience of providing 1st line telephone and remote support in a busy environment, along with strong knowledge in the following technologies: -Windows Operating...

  9. IT Helpdesk Analyst (1st Line Support) - Financial Services

    Middlesex | £26k pa + Pension, Healthcare, Gym, Bonus | From Ashdown Group

    IT Helpdesk / Service Desk Analyst (1st Line Support) - London A large financial services company based in the City is looking for an experienced 1st Line IT Support Analyst to join its busy and... fast paced IT department. This is a fantastic opportunity for someone with 1st line support experience to develop a long term career with a leading finance company. Supporting over 1000 users across multiple sites, you will be working with the latest IT technologies and provide effective 1st line helpdesk support in a Windows based environment. Please note that the business operates an IT ... you will need to have previous experience of providing 1st line telephone and remote support in a busy environment, along with strong knowledge in the following technologies: -Windows Operating Systems...

  10. Service Desk Analyst: 1st/ 2nd Line, AD/ Exchange C30k

    Croydon | C30k + Bonus + Benefits | From Comtecs Limited

    Global financial services corporation seeks a Service Desk Analyst to provide 1st & 2nd Line Support, to a UK and European user-base within a process driven environment. The Service Desk / Help... Desk Analyst will be responsible for responding to 1st & 2nd line support issues such as user access to enterprise applications and/or server and network infrastructure, 2nd line analysis of support tickets in the queue and escalation of issues to desktop support teams, infrastructure teams and application support analysts. Work with Active Directory / Group Policy, MS Exchange and BES ... . We are searching for a Service Desk / Help Desk Analyst with previous experience of working in a similar Service Desk / Helpdesk support capacity for a large, multi-national organisation with at...

  11. 1st/ 2nd Line Support Engineer/ Service Desk Engineer

    North London | £23,000 + Great Benefits | From Focus IT Recruitment Ltd

    1st/ 2nd Line Support Engineer/ Service Desk Engineer Focus IT have the pleasure of working with this WELL established Education Company. They are currently seeking a 1st/ 2nd Line Support... & WAN technologies and protocols, including VLAN, wireless, DNS, DHCP. This is a 1st/ 2nd Line Support Engineer role and can also be known as a Service Desk Analyst, Service Desk Engineer, ICT ... staff and the ICT Service Desk to identify, prioritise and resolve all ICT support and service requests. This position is a group role and will be required to support their north London site twice a week. Key Responsibilities * Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. * Respond to and resolve ICT faults and requests...

  12. Service Desk Analyst / Helpdesk Analyst / 1st line Support

    Byfleet | £20k - £25k pa + Benefits | From Damia Group Ltd

    Service Desk Analyst/Helpdesk Analyst/1st line Support - Leatherhead - £20k-£25k base + benefits My client is looking for Service Desk Analysts/Helpdesk Analysts/1st line Support to join their... prestigious organisation for a fantastic career opportunity offering much scope for career progression. The Service Desk/Helpdesk Analyst will work as part of a team that interfaces primarily by telephone with users to deliver remote technical support for desktop related products and services. The role is heavily focused around taking first line calls and other customer contact; therefore ... prove themselves. Main Responsibilities: *To interface by telephone, email and customer portal with end users. *To record all Incidents, Service Requests and Change Requests *Provide outstanding...

  13. Call Centre - Customer Service - START MONDAY 1ST AUGUST !!

    Manvers | £7.36 p hour + Vouchers | From Capita Customer Management

    Customer Service Advisor NPOWER £7.36 ph 9am - 5:30pm Monday - Friday START DATE 01/08/16 At Capita Customer Management we work for some of the best-known brands in the world. One of our... largest clients in our Dearne Vally site is NPOWER they serve over a million homes in the UK and are listed on the London Stock Exchange They are currently recruiting for x15 Customer Service Advisors Responsibilities Taking inbound calls Relationship management of all allocated accounts Provide exceptional Customer experience always promoting the brand and exceeding expectations ... Role Overview Title: Customer Service Advisor Location: Dearne Valley - easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service...

  14. 1st Line Support Engineer

    London | £26k - £28k pa + Bonus | From Nigel Frank International

    1st Line Support Engineer Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London. The ideal candidate will have... customer support at 1st line level to internal and external service users Technical support on the clients collaboration products and services; Audio, Web, UC and Video services. Ensure effective Incident ... *************************. 1st Line Support Engineer Skype for Business / Lync / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey...

  15. 1st Line Support Analyst

    North West London | Competitive plus benefits | From Deverill Limited

    Job Title: 1st Line Support Analyst Please only apply if you live within a commutable distance to Golders Green. Division: Customer service Department: Service Desk Reports to: Service... the appropriate action. 1st Line Support Analyst Key Objectives: - To receive customer phone calls, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts/calls by or support ... all calls in line with the defined Service Level Agreements, and current Customer Service procedure. - To effectively utilise all Service Desk/Remote Management tools, reference materials ... information, changes and updates 1st Line Support Analyst Main Responsibilities: Core Competencies - Customer Focussed - Team player - Working to an ITIL framework - Good oral...

  16. 1st & 2nd Line Support

    Central London | £28k - £32k pa + Comprehensive Benefits | From Refreshing Recruitment Limited

    Central London innovative and forward looking media client seeks an enthusiastic and motivated 1st / 2nd Line Support analyst. It is essential that you have excellent customer service and... communication skills. You will be working in a Support Team (Service Desk & 2nd Line Support) supporting 300 creative users in a mixed Mac OSX and Windows PC environment. Any experience with Casper or SCCM is highly desirable. As the ideal candidate you will come from an ITIL aligned environment, have 2+ years experience working in helpdesk / desktop support, have general networking skills (Cisco), Windows 7, Active Directory, and Office 365 experience. The client is an innovative and forward looking media company of British heritage. Base salary is to £28,000, £4,000 on-call...

  17. 1st / 2nd Line Support

    North West London | Competitive + Annual Bonus and Benefits | From Gaming Technology Solutions Ltd/ Playtech

    1st/ 2nd Line Application Support Engineer required to join our QA Team in Camden Town. You will have strong interpersonal skills and the ability to work with a wide range of people, from Product... Owners, Senior Managers, Operations, Software Developers and QA Testers. The main purpose of this role is to provide 1st/ 2nd Line application support for our network of Licensees by working with ... : - - Provide 1st line helpdesk support to licensees - Work closely with Technical Support Teams - Investigate issues raised by Licensees - Respond to issues raised by Licensees in a timely fashion - Execution of scripts that query the DB logs - Fault logging, escalation and monitoring - Issue resolution - Reporting Experience & Qualifications Essential skills - 1st line technical support...

  18. Service Desk Engineer Cover - 1st Line/ 2nd Line Support

    Epsom, Surrey | - £18k | From CV-Library

    Job Title: Service Desk Engineer Cover - (1st Line / 2nd Line Support) Location: On-site at Epsom 70% of the time On-site at London 10% of the time On-site at Wembley 10% of the time On-site... at Farnborough 10% of the time Hours: Monday to Friday, 7.5 hours per day My client are the UK’s leading End to End IT Service and Solutions Provider and they are looking for 1st Line Support ... appropriate action or escalate where necessary • Maintain key performance indicators and customer satisfaction Personal Skills • Service driven • Excellent Customer Service & interpersonal skills ... position filled ASAP and are interviewing now! (1st Line / 2nd Line / First Line / Second Line / Support Engineer / Support Technician / Support Analyst) ...

  19. 1st Line Helpdesk Support

    Middlesex | £22k - £23k pa | From Claremont Consulting Limited

    1st line Helpdesk Support Helpdesk Support, Helpdesk Support Engineer, 1st line support, 1st line support engineer, Helpdesk Analyst Role: Due to continued expansion, this international law... firm based in the West End of London is now seeking a career focused Helpdesk Support Engineer. Reporting to the IT Manager, the successful candidate will be providing 1st Line telephone ... with IT Manager Requirements *Excellent communications skills, both verbal and written *Excellent telephone manner *Previous experience of 1st line helpdesk support *Excellent problem solving ... must have an absolute minimum of 6 months to 1years experience to be considered. Helpdesk Support, Helpdesk Support Engineer, 1st line support, 1st line support engineer, Helpdesk Analyst ...