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1St Line Customer Service jobs in Esher

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  1. Service Support (1st & 2nd line)

    City Of London | £28k pa | From Harvey Nash Plc

    Harvey Nash is looking for a Support Engineer who will be responsible for the providing 1st & 2nd level IT support to ensure that incidents and outages are minimised. The role will involve taking... ownership of any issues and managing the issue through to resolution where possible. The role holder will be responsible for supporting about 1500 users and is expected to provide a high level of customer service at all times. Experience required: * Previous experience in a 1st or 2nd line support role * Excellent customer service skills and the ability to stay calm under pressure ... environments using Active Directory, Google and Print Queues * Thorough knowledge of TCP/IP networking, DHCP and DNS * Good understanding of ITIL processes * Work with service desk tools to ensure...

  2. 1st Line Service Desk ~Analyst

    East London | Neg. | From LA International Computer Consultants Ltd

    oTelephone 1st line support for staff & students oKnowledge of Windows 7/8/10, Office 365/Office 2013/2016, oMust have excellent troubleshooting skills and a pro-active approach. oTeam... player oExperience of using an ITIL-compliant call management system oGood customer service skills, quick learner, reliable, flexible oExperience of working in a fast-paced, demanding environment, preferably in higher education oDesirable: Mac OS experience oMust be able to work shifts: 9:00-17:00/10:00-18:00 LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome...

  3. 1st Line Support Analyst / Customer Service - £18k - £20k

    Upminster | 18000.0000 | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £20kLogisticsUpminster, Great LondonAre you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with a... titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support.We are keen to build strong relationships with IT consultants based on ... the IT and show an ability to take of problems.Desirable Skills*Receive and record details of customer problems, prioritising and then resolving them*Provide 1st line support with a requirement to be ... learn new skills. This truly is an excellent opportunity to start a career within IT.Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  4. IT Support Helpdesk - 1st Line Service Desk - Guildford

    Guildford | £18k - £23k pa + benefits | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire Job Title: IT Helpdesk Support - IT Service Desk Analyst - IT Support Technician Client Information:... Microsoft Gold Certified IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS ... Certified IT managed service provider supporting various SME's in & around the Greater London, Surrey & Hampshire area. With 4 IT teams (1st line, 2nd line, 3rd line and Field Engineers) to progress ... & engaging personality. You will have a passion for IT and a strong desire to quickly progress up to the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have...

  5. IT Support Helpdesk - 1st Line Service Desk - Guildford

    Guildford | £18k - £23k pa + benefits | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire Job Title: IT Helpdesk Support - IT Service Desk Analyst - IT Support Technician Client Information:... Microsoft Gold Certified IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS ... Certified IT managed service provider supporting various SME's in & around the Greater London, Surrey & Hampshire area. With 4 IT teams (1st line, 2nd line, 3rd line and Field Engineers) to progress ... & engaging personality. You will have a passion for IT and a strong desire to quickly progress up to the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have...

  6. Service Desk Analyst (1st Line) in Central London

    United Kingdom | £100 per day | From Concept Resourcing

    Concept are currently recruiting for a Service Desk Analyst (1st Line) for a client based in Central London The client are looking for a self-starter, being able to act as a first point of... contact for incoming support calls and working closely with 2nd / 3rd line support teams Overview of the role: - Service desk based - providing 1st line and call logging support acting as a first ... line when necessary - You will be expected to represent the organisation in a professional manner when discussing issues with the customers and in some cases third party companies - Ensure relevant ... applicable The ideal candidate should have an excellent working knowledge with the following - - Experience in a high volume support role manging and taking ownership of 1st line incidents...

  7. 1st Line Support/Customer Education Analyst

    London | 0.0000 | From Reed

    Patient Safety and Risk Management software is used by over 70% of the NHS throughout the UK. Worldwide, it has been implemented in large healthcare systems in the Canadian provinces of British... standards? From time to time, assist with the build of professional self-paced e-learning products, and configuration of customer’s systems.? Provide a 1st line support service to our clients through a variety of media (e-mail, telephone, live chat, Webex, etc)? If a support request cannot be solved by a 1st line analyst, gather appropriate information and escalate to 2nd line team.? Schedule and conduct small “bite-sized” training sessions to resolve 1st line support requests when necessary.? Assist in updating course materials and marketing material? Assist in testing new versions...

  8. 1st & 2nd Line System Engineers - London - Financial Services

    London | £20000 to £35000 | From Morpheus Search Partners Limited

    1st & 2nd Line System Engineers - London - Financial Services / Consultancy - £Competitve Fantastic opportunity with a growing consultancy who aim to be the leading technology service provider to... Server Key responsibilities include ·Working as part of the Service Desk providing 1st line technical support; ·Managing user expectations and ensuring user satisfaction for all incident resolutions ... the financial world. My client currently are looking for both 1st Line Systems Engineers and 2nd Line System Engineers. If you're looking to join our team of System Engineers, you will have strong ... to up your game by joining a high-calibre service provider to the financial sector ·Good customer service skills, including a professional and helpful telephone manner, the ability to relate...

  9. 1st & 2nd Line System Engineers - London - Financial Services

    London | £20000 - £35000 per annum | From Morpheus Search Partners Limited

    1st & 2nd Line System Engineers - London - Financial Services / Consultancy - £Competitve Fantastic opportunity with a growing consultancy who aim to be the leading technology service provider to... Server Key responsibilities include -Working as part of the Service Desk providing 1st line technical support; -Managing user expectations and ensuring user satisfaction for all incident resolutions ... the financial world. My client currently are looking for both 1st Line Systems Engineers and 2nd Line System Engineers. If you`re looking to join our team of System Engineers, you will have strong ... to up your game by joining a high-calibre service provider to the financial sector -Good customer service skills, including a professional and helpful telephone manner, the ability to relate...

  10. 1st line Helpdesk/Service Desk

    London | 16000.0000 | From Liberty Resourcing

    1st line Helpdesk/Service Desk Eltham, SE9 Salary: £16-17,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service.... Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: All Windows environments In line with the Company objectives, successful delivery of the ServiceDesk to all customers Ability to ensure that a good service is kept to a professional standard and customer satisfaction Answer all IT calls from customers in a professional manner Ensure that all IT issues are logged Manage ticket system (1st line, 2nd line, escalations) Ensure SLA...

  11. 1st Line Service Desk Analyst

    Croydon | 22000.0000 | From Cranford-solutions

    The 1st Line Service Desk Analyst will play a key role in the delivery of high quality technical support providing exceptional customer satisfaction and a personalised service. The Service Desk... works to ITIL standards within a fast-paced, fun and professional environment.Excellent communication & customer service skills are essential. Key areas of Responsibility: Resolving 1st line ... clients re the status of their ticketsProviding exceptional communication between the service desk, end users and resolver groupsEffective ticket managementMeeting and exceeding customer specific ... applicationsHigh level of customer service skills and an excellent telephone mannerAbility to work well under pressureEffective time managementAptitude to learn new skills and a desire to explore IT...

  12. 1st Line Support/ Service Desk - East London/Essex

    East London | up to £25k + Benefits | From Etech Partners

    1st Line Support/IT Administrator Location: East London/Essex Boarders Salary: £25K. About the role My Client an leading Property Company based in close to East London/Essex Boarders are... recruiting for a 1st Line Support/Grad Analyst.You will be responsible for user administration tasks such as processing Leavers and Joiners, mail box creation and organising travel arrangements for IT staff. You will be a strong communicator who gets on well with others. You will be driven and not fazed by working in a highly pressurised environment. You must also have a strong attention to detail, be reliable and highly organised. Skill set required - Excellent customer care skills - Excellent organisational skills - Understanding of Windows Active Directory - High level...

  13. Service Desk - 1st line support

    London | 0.0000 | From Coller Capital

    We are seeking a graduate or entry level candidate to provide 1st line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices. Role would be suitbale for... someone with 6-12 months experience. ESSENTIAL Experience in the use of Active Directory.Proven experience of building, configuring and troubleshooting Microsoft Windows 7.Experience of supporting Office 2013 applications.Experience of supporting Outlook in an Exchange environment.Experience of using Service Desk Management software.Proven interpersonal skills. DESIRABLE Previous Service Desk experience.Experience of MS SCCM 2012Basic understanding of Microsoft CRM.Experience of supporting mobile devices.Microsoft Certified Professional.ITIL Foundation.Telephone System support ...

  14. 1st Line Service Desk Engineer

    London | 14000.0000 | From Firebrand Training

    To be responsible for handling support of service requests, this relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. As a 1st... Line Service Desk Engineer Apprentice, your job includes: all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.Resolve all client`s ... of incident progress, notifying them of impending changes or agreed outagesEnsure high customer service, perception and satisfactionBuild a good rapport with all our customersResponsible for entering time ConnectWise as it occursEnter all work as service tickets into ConnectWiseFast turnaround of customer requests (Time To Resolution)Effectively scheduling all service tickets both pending and confirmed...

  15. 1st Line/Service Desk Analyst - Telecoms

    London | 20000.0000 | From StaffHost

    1st Line/Service Desk Analyst - Telecoms My client are a thriving mid-sized Managed Services and Unified Communications Provider who are seeking to hire an experienced Technical Support Engineer to... join their team. They have significant backing from Private Equity and impressive growth plans. This business has won major deals with sizable global brands clients such as Tesco, UBS, Barclays and many more. As a Service Desk Analyst you will be responsible for 1st level support for global organisations. You will own the ticket and will be in regular contact with the customer to ensure it is resolved. Required Skills/Experience: Experience of working in a service provider environment.Experience of working in a ITIL environment.Ideally some voice/telephony or VOIP experience. Thank you for...

  16. 1st Line Support Engineer

    Guildford | £20,000 - £22,000 Plus Benefits | From Web Recruit Jobs - SDA - IT

    1st Line Support Engineer Guildford, Surrey £20,000 - £22,000 plus discretionary bonus, private healthcare (including dental), life insurance, critical illness insurance, laptop and other... Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Additional Keywords: 1st Line ... provide an excellent environment for a budding systems administrator to develop their skills and gain experience with many new technologies. Our client is now looking for a 1st Line Support Engineer ... literature and a bonus for each qualification obtained. You must have demonstrable excellent customer service skills as well as good problem solving abilities. Your responsibilities will include...

  17. 1st / 2nd Line Support

    London | £30k - £36k pa + bens | From Refreshing Recruitment Limited

    A rare opportunity to join one of the world's most prestigious, digital, online and print publishers, working in their W1 Central London offices. Exceptional customer service & interpersonal... skills are a must as you will be supporting creative and VIP users with their PC & Mac, Windows and Active Directory problems. Your role will be split circa 70% Windows PC and 30% Apple Mac / iPad support. With the right PC skills and a willingness to learn the Mac aspect is trainable, for the right person. The role is predominantly 1st and 2nd line, deskside support, with some 3rd line. You will have initiative and a natural tenacity to solve technical problems, all the while ensuring users receive the best possible service. Salary circa £30,000 - £35,000 + bens, 35 hour working...

  18. 1st Line Support

    East London | £10 - £14 p hour | From Spring Technology (London)

    My client based in East London are looking for a 1st line support analyst on an intial 3 month contract. You will be working in a busy team of which you will be acting as a first point of contact... it should be * Investigate, troubleshoot and solve a range of IT issues With experience of Office 365, Office 2013/2016, Apple Mac and Windows 8/10, You must have *A positive, customer facing proactive manner *Excellent communication and organisational skills *Self-initiative and the drive to provide great service *An in-depth understanding of IT systems (servers, networks and printing devices) *Experience of administering and maintaining databases *A committed, can-do attitude *Previous experience of providing first-line support Spring Technology is acting as an Employment...

  19. Service Desk / 1st Line Support Analyst - x2

    London | 11.0000 | From Networkers

    Working for a well-established Public Sector organisation, you will be involved in setting up a new in-house service desk following a restructure. You will provide remote support to around 300 users... service management tool, imaging the new hardware for rollout and providing operational support once the roll out begins.Essential competencies to this role:* Experience of working as part of a service desk team;* Strong technical skills in Microsoft windows operation systems;* Excellent knowledge of MS Office 2010;* Experience of Active Directory* Understanding of MS Lync, SharePoint, Exchange and Blackberry services;* Experience of laptop configuration including the potential of using a standard image to deploy from.* An understanding of LAN / WAN technologies (particularly Cisco routers...

  20. 1st Line Support

    South West London | £100 - £130 p day | From Spring Technology (London)

    My client based in South West London are looking for a First Line Support Analyst on an intial 3 month contract. You will be working in a busy team of which you will be acting as a first point of..., customer facing proactive manner *Excellent communication and organisational skills *Self-initiative and the drive to provide great service *An in-depth understanding of IT systems (servers, networks and printing devices) *Experience of administering and maintaining databases *A committed, can-do attitude *Previous experience of providing first-line support PLEASE DO NOT APPLY UNLESS YOU HAVE...