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1St Line Customer Service Jobs In Esher

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  1. 1st Line Support and Customer Service Executive

    Epsom | From £25,000 to £30,000 per annum | From E PERSONNEL LIMITED

    A dynamic and expanding IT Company based in Epsom. A fantastic opportunity to work within a fast paced environment, now seeking a 1st Line Support and Customer Service Executive. This is a full... time permanent role, based in central Epsom, Surrey paying between £25-30k depending on experience. Main duties of the 1st Line Support and Customer Service Executive are: Respond to live support ... priority cases to 2nd line support where necessary Understand and meet client needs To be successful as the 1st Line Support and Customer Service Executive you will: Have knowledge coding HTML Have excellent technical understanding of web and email technologies Enjoy problem solving Have previous experience in a customer service role Apply in the strictest of confidence to Epersonnel... More

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  2. IT Service Desk Analyst - 1st Line

    London | £20000 - £25000 per annum + Benefits | From McGregor Boyall

    IT Service Desk Analyst - 1st Line - SC Clearance (or able to go through SC Clearance) - London Permanent - up to £25K + Package Leading financial organsation is looking for an IT Service Desk... Analyst to provide 1st line support to customers for IT, Network and Telephony incidents and requests. You will be required to ensure that calls are resolved to the highest quality within agreed timescales while meeting customer expectations. You will be responsible for recording, investigating, diagnosing and resolving incidents within an agreed fix period within ITSM (call logging system). The successful candidate will have excellent customer services skills with a commitment to service improvement and the ability to mutitask. If this is of interest and you have the required IT... More

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  3. Technical Service Desk Analyst 1st line Apprentice - London (EC1V)

    City | £7995.00 per year | From QA Apprenticeships

    Employer Details: This company is an innovative outsourcing company with headquarters in the City with revenues of about £30 million. Currently experiencing record growth, they service both the... and technical expertise in developing its private cloud managed services, which are built on Microsoft's server technology. Job Details: Provide 1st line support primarily to high profile clients as part of the company's Service Desk team Ensure an exceptional level of customer service and satisfaction Troubleshoot and resolve front line issues and queries Effectively liaise with 2nd and 3rd ... and escalation of issues Provide 1st Line support and remote support to internal and external customers 1st Line Support on in-house applications via telephone and email Escalation to 2nd... More

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  4. Service Desk Call-Handler - 1st Line Support

    London | Up to £18,000 per annum | From CAREER CONCEPT

    Service Desk Call-Handler - 1st Line Suppoet This role is working in a service desk team of 5-10 people (involving in house and on premise) supporting a wide variety of businesses in..., information capture, ticket logging, understanding perception of urgency, triage, first line troubleshooting and resolution, and keeping the customer informed throughout the ticket lifecycle ... the UK. The role requires a strong customer focused approach and will involve customer liaison; problem solving; fault logging and tracking, systems support.  Required Skills:  .Must have 1 years' experience in an IT support or a service/help desk role supporting and troubleshooting Windows servers and desktops.  .You will also need to demonstrate an excellent command... More

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  5. SERVICE DESK - 1st and 2nd Line Support - NO WEEKENDS

    Enfield | £22,000 per annum | From ORCHARD RECRUITMENT

    Great opportunity to join a global player based in North London on their service desk as 1st and 2nd line support. You'll be dealing with all IT related problems from all over the EMEA region.... It's working in a small team who work hard but have fun too! They've even got a table tennis table in the office for down times! You must have experience in a similar service desk support role ... interivew should you be succesful in getting to that stage. It is imperative that you have a clear concise telephone manner and that you are able to explain things in a customer focussed way! . It's shift work from 7am to 6pm (3 shifts) but no weekends. £22kpa - Free parking This job was originally posted as www.totaljobs.com/JobSeeking/SERVICE-DESK---1st-and-2nd-Line-Support---NO... More

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  6. Helpdesk Analyst / Service Desk Analyst / 1st Line Support - RBI MEDIA

    Sutton, Surrey | - £24k-£28k | From Reed Business Information Ltd

    The Role We are seeking a bright, dynamic 1st Line Helpdesk / Service Desk Analyst with proven experience and a passion for technology. You will be joining a talented and highly valued... Technology Service Desk team to undertake support and maintenance of the company PCs, Mac and voice systems for over 3,000 users in a busy international environment. Responsibilities ... Mobile, Android) · Mentor & support junior members of the Onsite service delivery team · Documentation of Onsite processes & troubleshooting for support staff · Ensure Team Lead ... . · Windows 7 - Supporting and administrating in an enterprise environment. · Microsoft Active Directory - Supporting and administration. · MS Terminal Services - Connecting to servers... More

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  7. 1st Line Support

    South West London | £20 - £25 per annum | From Modis

    Windows/Linux Active Directory VPN's Setting up and managing VM's This job was originally posted as ...... More

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  8. Helpdesk Analyst / Service Desk Analyst / 1st Line Support - RBI MEDIA

    Sutton, Surrey | - £24k-£28k | From Reed Business Information Ltd

    The Role We are seeking a bright, dynamic 1st Line Helpdesk / Service Desk Analyst with proven experience and a passion for technology. You will be joining a talented and highly valued... Technology Service Desk team to undertake support and maintenance of the company PCs, Mac and voice systems for over 3,000 users in a busy international environment. Responsibilities ... Mobile, Android) · Mentor & support junior members of the Onsite service delivery team · Documentation of Onsite processes & troubleshooting for support staff · Ensure Team Lead ... . · Windows 7 - Supporting and administrating in an enterprise environment. · Microsoft Active Directory - Supporting and administration. · MS Terminal Services - Connecting to servers... More

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  9. 1st Line Support Engineer

    East London | | From Connect Support Services Ltd

    1st Line Support Engineer If you have the following skills, then apply now as this could be the job for you - 1. At least 6 months experience in an IT support role 2. A great... 1st line support opportunity in a busy & varied team. You will be providing desktop support to external customers, logging calls and providing quick fixes before escalating the call. Job Specification Your role To provide 1st line technical support to internal and external customers and to ensure all Service Targets and Service Levels are met. You report to Helpdesk Team Leader ... and standards are used · Identify and suggest service improvements C. Working within the Helpdesk · Ensure that all customers always receive a professional and courteous service... More

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  10. 1st Line Support / Administrator

    Woking | £17000 - £18000 per annum + Benefits | From Capita Resourcing - IT Resourcing

    1st Line Support Engineer / Administrator Required! 1st Line Support / Helpdesk / Service Desk / Administrator / Call Logging / Diary Management / ITIL / Windows 7/XP / MS Outlook / MS Office /... Permanent / Located in Surrey / £18,000 + Benefits Capita are urgently recruiting for a 1st Line IT Support Engineer / Administrator, to work for a large IT Service Provider, located in Surrey ... , it will not be a primary technical role so would not be suitable for someone looking to get into a full IT support role. Essential Skills: Experience in helpdesk environment providing 1st Line Support Excellent administration skills. Excellent organisational skills. Ability to follow documented procedures & be self-starting. ITIL Aware 1st Line Support experience Microsoft troubleshooting... More

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