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1St Line Customer Service Jobs In Esher

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  1. 1st Line Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for X3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Perm Salary - £19,000 - £23,000 Job Summary: My... desk analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience ... Client is seeking X3 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice ... a 1st Line support analyst you wil have the ability to demonstrate excellent technical troubleshooting skills. ? As a Service desk Analyst you must have experience of Active Directory User Account...

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  2. 1st Line Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for X3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Perm Salary - £19,000 - £23,000 Job Summary: My Client... analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience of providing technical support, including first contact resolution, via telephone and remote access in a busy ITIL based environment. ? As a 1st Line support analyst you will have experience of working to SLA response ... is seeking X3 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice. The role will...

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  3. 1st Line Service Desk Analyst

    London | £27000 - £30000 Per Annum | From Clearwater People Solutions

    Our client who are an Asset Management company are seeking a 1st line service desk analyst to join the team on a permanent basis. The successful candidate will ideally come from the Asset... Management or Investment Management space and be responsible for the following: - *Ensure IT Service Desk administration and 1st line telephone and remote technical support is provided *Handle ... and guidelines set out by the Service Desk Manager *Maintain a customer focused approach at all times with the Business and ensure adherence to processes. *Maintain accuracy of information contained in ... that request or incident tickets are documented sufficiently. *Resolve incidents or requests or if appropriate assign them to other staff. *Perform system administration as directed by the Service...

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  4. Technical Service Desk Analyst 1st / 2nd line

    City | £22000 - £25000 per annum + Full Benefits Package | From Eligo Recruitment

    Job Title: Technical Service Desk Analyst 1st & 2nd line Location: Central London Salary: £22-25K We are seeking an experienced Service Desk Analyst to join our Service Desk team. MAIN PURPOSE OF... JOB: * Provide 1st & 2nd line support primarily to high profile clients as part of our clients Service Desk team * Ensure an exceptional level of customer service and satisfaction * Troubleshoot ... : * Previous Service Desk and customer experience; demonstrating excellent understanding of Service Desk requirements * Incident Management * Windows 7 understanding and use (i.e Security/Admin ... builder with a strong focus on exceptional customer service * Able to work effectively to tight deadlines and targets * Accomplished in organising and prioritising workload * Experienced working with...

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  5. IT Service Desk Analyst (1st Line/2nd Line) - London

    City | | From Parabis Management Ltd

    IT Service Desk Analyst (1st Line/2nd Line) - London We are currently looking to recruit an IT Service Desk Analyst to join our team based in London, the role will be a floating position to...: * Provide 2nd line support and resolve escalations from the 1st line support team * Provide overflow support to the 1st line team when required, by responding to telephone calls, customer walk-ups ... cover both our London and Croydon offices. The Service Desk represents the first point of contact for customers and the team's role is to provide guidance and support to the Group on all IT related matters. The Service Desk Analyst will assist the Service Desk Manager in delivering a professional, responsive, high quality and scalable support system for customers as well as assist in...

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  6. 1st Line Technical Support Apprentice - Hosted Services

    East London | £4 per hour | From Aspire, Achieve, Advance Limited

    An excellent opportunity working for an established IT Support Company based near to the thriving Canary Wharf as a 1 st line technical support apprentice within their busy Hosted Services... and suggest service improvements C. Working within the Helpdesk Ensure that all clients always receive a professional and courteous service Liaise with both the 1 st line and other 2 nd line ... possible Liaise with 3rd parties required in the provision of services · Work on projects, as part of a team or individually, to provision new services for customers E. Field Support/Specialist ... department. The company offer great career progression along with full support and training. Your responsibilities: · To resolve both internal and external customers technical queries...

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  7. ICT Service Desk Analyst, 1st Line Support, Active Directory, Windows

    South West London | Unspecified | From Executive Resource Group.

    ICT Service Desk Analyst, 1 st Line Support, Active Directory, MS Windows, PC, Contract, Hounslow Due to continuous success in all areas my Hounslow based client is seeking an... r.perks@erg-uk.com. ICT Service Desk Analyst, 1 st Line Support, Active Directory, MS Windows, PC, Contract, Hounslow This job was originally posted as www.totaljobs.com/JobSeeking/ICT-Service ... experienced ICT Service Desk analyst to join their team for an initial 2 month contract. The main purpose of this role is to work as part of a team and provide a central point of contact for staff and other stakeholders needing contact with IT. As part of a team you will provide professional and competent CIT support service and owning and resolving calls as appropriate. Desirable...

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  8. 1st Line Helpdesk Support Analyst

    London | - £24k-£26k | From Web Recruit Ltd

    1st Line Helpdesk Support Analyst   London, EC2A   £24,000 - £26,000 DOE Plus Pension, BUPA, 20 Days' Holiday   Our client provides a range of products and services to executive search....   To apply for the role of 1st / 2nd Line Helpdesk Support Analyst, please apply via the button shown.   This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit ... to recruit a 1st / 2nd Line Helpdesk Support Analyst to join their team.   This position would suit an IT graduate or professional with experience in a support role looking to gain experience in ... will provide full training for their entire software range to bring you up to speed.   As a 1st Line Helpdesk Support Analyst, you will be responsible for delivering user and technical support to...

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  9. 1st Line Support Analyst

    South West London | £20000 per annum + Benefits | From Shortlist Recruitment

    A fantastic opportunity has arisen for an 1st Line Support Analyst to join an innovative IT service provider. The ideal candidate will have recently Graduated from University with a Degree or will... Analyst with good communication skills and the ability to learn quickly, then apply to join this fast growing team. ** helpdesk analyst ** support analyst ** 1st line ** service desk ** This job ... already be undertaking a 1st Line support role in a similar environment. The selected 1st Line Support Analyst must be a fantastic communicator as you will be providing support via a number of methods including telephone, via remote access or email. You will act as a first line of support to all clients, providing technical assistant. The ideal 1st Line Support Analyst with have strong problem...

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  10. 1st Line Support/ Helpdesk

    North London | £20000.00 - £25000.00 per annum | From Computer People

    A 1st line IT support/Help-desk candidate is urgently required for a multinational client in Central London. As a 1st Line Support Engineer you must have experience with Office 2003-2013, Windows... Server 2003, Active Directory 2003-12 and Exchange 2003. Must have experience in solving 1st line issues remotely over the phone and by email using remote support tools or on-site presence, as required. You must have excellent customer service skills and be confident escalating support calls to relevant members of the team, making sure all calls are dealt with quickly and efficiently. You must also be able to build and configure PCs to required and standardised setups and procedures. The successful candidate MUST be able to pass a basic security clearance and have exceptional communication...

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