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1St Line Customer Service Jobs In Esher

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  1. 1st Line Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for X3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Perm Salary - £19,000 - £23,000 Job Summary: My... desk analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience ... Client is seeking X3 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice ... a 1st Line support analyst you wil have the ability to demonstrate excellent technical troubleshooting skills. ? As a Service desk Analyst you must have experience of Active Directory User Account... More

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  2. 1st Line Service Desk Analyst

    Dorking | £19000 - £23000 per annum + Benefits+Training | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for X3 1st Line Service Desk Engineers to join a fast growing company based in Dorking, Surrey. Job Type - Perm Salary - £19,000 - £23,000 Job Summary: My Client... analyst you must have 12 months recent employment in a 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers. ? Experience of providing technical support, including first contact resolution, via telephone and remote access in a busy ITIL based environment. ? As a 1st Line support analyst you will have experience of working to SLA response ... is seeking X3 1st Line Service Desk Engineers to join their technical service desk team in Dorking, Surrey. They utilise industry leading software tools, backed by ITIL best practice. The role will... More

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  3. 1st Line Service Desk Analyst

    Guildford | - £17k-£20k | From Reflex Computer Recruitment.

    1st Line Support / First Line Support / Service Desk / Help Desk / Analysis - £17,000 - £20,000 + Monthly and Quarterly Bonuses + Benefits - Guildford, Surrey If you are an... experienced Technical Support Engineer looking for your next challenge then we are very keen on hearing from you. Our client is looking for a 1 st Line Support / First Line Support Engineer who has basic 2 nd Line knowledge with a keen eye for problem solving, IT Infrastructure and Operating systems. Key Skills Windows Server 2003, 2008, 2012 Windows Server operating systems Active Directory Exchange Backups Supported Laptops, Desktops and Mobile Devices Duties Upholding a high level of customer service at all times Manage all tickets thought... More

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  4. 1st / 2nd Line Service Desk Engineer

    Dorking | £23000 - £30000 per annum + BENS | From Reflex Computer Recruitment.

    1st / 2nd Line and 2nd Line Service Desk Engineer - Dorking - £23,000 - £28,000 DOE, plus Benefits Our client, a leading IT Managed Services company based in Dorking , are looking to... recruit 2x 1st / 2nd Line and 2nd LineService Desk Engineers to join their busy team. As an experienced Service Desk Engineer , ideally from a Managed Services Provider background , you will be working within a dynamic and varied technical service desk team . The role will involve 1st and 2nd Line telephone and remote support to over 400 external customers, backed by service level targets and ITIL best practice . This position would ideally suit someone with experience of a 2nd line position or those with solid 1st line experience who are ready for the next step up to a blended... More

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  5. 1st / 2nd Line Service Desk Analyst

    West London | £18k - 23k per year + excellent benefits | From 360 Resourcing

    1st / 2nd Line IT Service Desk Analyst We have a fantastic opportunity for an ambitious 1st Line / 2nd Line IT Service Desk Analyst. Our client is one of the leading brands in broadcast... entertainment in the United Kingdom, a market leader and at the forefront of digital media entertainment, based in West London. As a 1st / 2nd Line IT Service Desk Analyst your job will be to ... . The successful 1st / 2nd Line Service Desk Analyst will be solutions focused, with a strong emphasis on first time call resolution and meeting agreed SLA's. Entertainment and retail are the core of our ... issues 1st time, and only escalate if all potential solutions have been exhausted. Your approach to the role of 1st / 2nd Line Service Desk Analyst will involve a combination of analysis, understanding... More

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  6. Technical Service Desk Analyst 1st / 2nd line

    City | £22000 - £25000 per annum + Full Benefits Package | From Eligo Recruitment

    Job Title: Technical Service Desk Analyst 1st & 2nd line Location: Central London Salary: £22-25K We are seeking an experienced Service Desk Analyst to join our Service Desk team. MAIN PURPOSE OF... JOB: * Provide 1st & 2nd line support primarily to high profile clients as part of our clients Service Desk team * Ensure an exceptional level of customer service and satisfaction * Troubleshoot ... : * Previous Service Desk and customer experience; demonstrating excellent understanding of Service Desk requirements * Incident Management * Windows 7 understanding and use (i.e Security/Admin ... builder with a strong focus on exceptional customer service * Able to work effectively to tight deadlines and targets * Accomplished in organising and prioritising workload * Experienced working with... More

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  7. 1st Line Service Desk Engineer Apprenticeship - Dorking (RH4)

    Dorking | £13006.24 per year | From QA Apprenticeships

    Employer Details: An award winning, Ofsted outstanding apprenticeship from QA - 94% go onto full-time jobs. Established in 1985, this company is a leading IT Managed Services company based in... approach and our dedication to providing excellent levels of customer service. Job Details: The role of the 1st Line Service Desk Engineer Apprenticeship will include: Ideally some experience is 1st Line Service Desk role, ideally from a managed service provider environment supporting multiple external customers Experience of providing technical support, including first contact resolution, via ... customer service skills and with a very positive approach Must be very personable and confident with excellent verbal and written communication skills Must be team focussed and able to work to own... More

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  8. 1st Line Technical Support Apprentice - Hosted Services

    East London | £4 per hour | From Aspire, Achieve, Advance Limited

    An excellent opportunity working for an established IT Support Company based near to the thriving Canary Wharf as a 1 st line technical support apprentice within their busy Hosted Services... and suggest service improvements C. Working within the Helpdesk Ensure that all clients always receive a professional and courteous service Liaise with both the 1 st line and other 2 nd line ... possible Liaise with 3rd parties required in the provision of services · Work on projects, as part of a team or individually, to provision new services for customers E. Field Support/Specialist ... department. The company offer great career progression along with full support and training. Your responsibilities: · To resolve both internal and external customers technical queries... More

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  9. 1st Line Support Analyst

    South West London | £20000 per annum + Benefits | From Shortlist Recruitment

    A fantastic opportunity has arisen for an 1st Line Support Analyst to join an innovative IT service provider. The ideal candidate will have recently Graduated from University with a Degree or will... Analyst with good communication skills and the ability to learn quickly, then apply to join this fast growing team. ** helpdesk analyst ** support analyst ** 1st line ** service desk ** This job ... already be undertaking a 1st Line support role in a similar environment. The selected 1st Line Support Analyst must be a fantastic communicator as you will be providing support via a number of methods including telephone, via remote access or email. You will act as a first line of support to all clients, providing technical assistant. The ideal 1st Line Support Analyst with have strong problem... More

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  10. 1st Line Support Analyst

    City | From £25,000 to £30,000 per annum | From TalentFlow

    1st Line Support Analyst - London A UK/European insurance company is looking for 2 x 1st Line Support Analysts who can play a key role in an expanding team. The candidate will be responsible... for providing a seamless 1st line telephone support service dealing with queries from internal customers. The candidate will be expected to support multiple companies across UK and Europe under a corporate banner. Key Accountabilities 1 st  Line / Helpdesk, Technical Support Ownership and progression of all support calls to timely and efficient resolution/customer ... and external customer relationships to enhance the support service Escalate issues to the CIO in advance of any conflicts occurring Required Experience Candidates should have... More

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