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Customer Services jobs in Stoke-on-Trent

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  1. Customer Service

    Stoke-On-Trent | £16k - £18k pa + Bonus | From Appointments Personnel Ltd

    Our prestigious client, a telecommunications company based in Stoke on Trent is currently recruiting for an Account Manager to join their already established sales team. Key Responsibilities *... To pro-actively manage the life of its existing customer base * Providing excellent customer service with incoming enquiries * Take ownership of the retention of existing customer * actively promote further additional products into existing customers * Ensure all paperwork is fully completed and presented correctly to the Operations team * Uphold the values and standards of the company Skills needed for the role * Experience of working in a B2B role would be beneficial * Great attention to detail * Experience of working in a customer service role would be benficial * Effective...

  2. Customer Service Agents

    Crewe | £15,000 - £17,500 | From Assurant Solutions

    Customer Service Agents £15,000 - £17,500 + benefits Crewe Big on personality our rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll... fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers with their lost and broken gadgets. The voice of some of the biggest brands in...

  3. Customer Service Advisor

    Crewe | £15k - £15500 pa + Excellent Benefits | From Oakland House Recruitment Limited

    We are seeking experienced call centre customer service advisors to work from our offices in Crewe.This Customer Service role is full time and permanent M-F 8.30am -5pm. As an advisor you will be... providing 1st line customer service support to all our business customers and updating internal customer data bases. In return we will offer excellent training,development & career opportunities for those customer advisors who share our values & passions for providing excellent customer service. Key skills Excellent PC Skills Excellent telephone manner Excellent Customer service ... This is an excellent opportunity for an experienced customer service advisor to join a global business and develop a long term career within the service industry Immediate interviews available. ...

  4. Customer Service Advisor

    Stoke-On-Trent | £13.5k - 16k per year + Benefits | From Uniting Ambition

    Would you like to work for one of the UK's largest independent insurance businesses? Do you have previous customer service experience or looking for a new career path? Want to work for a... company who values you? We are looking for candidates with a passion for people and customer service, we are looking for the right individuals to take inbound calls from customers for a reputable business in Stoke. We are looking to speak to retail sales, receptionists, customer service advisors, sales advisors, bar staff, hospitality and leisure staff, inbound, outbound experience ... expressions of dissatisfaction - The ability to give fantastic customer service, Drive and excellent communication skills. Offering a competitive starting salary between £13,500-£16,000k basic...

  5. Customer Service Agents

    Crewe | £15,000 - £17,500 + benefits | From Print Upsell S X-Post

    Customer Service Agents £15,000 - £17,500 + benefits Crewe Big on personality our rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll... fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers with their lost and broken gadgets. The voice of some of the biggest brands in...

  6. Customer Service Advisor

    Crewe | £15k - £15500 pa | From Oakland House Recruitment Limited

    A leading company within the market sector are looking to recruit an experienced Customer Service Advisor to join the business. If you are reliable, proactive and adaptable with a passion for... customer service this may be the role for you. Apply now or miss out on this fantastic role that offers Monday to Friday 8.30am-5pm hours and a competitive salary. We are looking for people with ... calls and tracking appropriate action * Responding to requests for assistance by phone or electronically * Processing customer orders * Redirecting problems to appropriate resources * Recording details of enquiries, comments, complaints and actions taken * Identifying and escalating situations requiring urgent attention * Handling enquiries Experience: * Excellent customer service skills...

  7. Customer Service Advisors

    Stoke-On-Trent | Excellent rate of Pay | From Print Upsell L X-Post

    CUSTOMER SERVICE ADVISORS Stoke-on-Trent bet365, one of the world's leading online gambling companies, is looking for bright, knowledgeable and enthusiastic people to join our Customer... Service team in supporting and servicing our worldwide client base via telephone, email and Live Chat at our offices in Stoke-on-Trent. Ideal candidates will have an excellent standard of English, good keyboard skills and a customer- focused approach. Previous customer service experience would be beneficial. Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar. This is rewarded with competitive pay rates and an excellent enhanced bonus scheme for successful applicants. From your first day in the Company, relevant training will be...

  8. Global Customer Service Manager

    Stoke-On-Trent | £30000.00 - £55000.00 per annum + Benefits Package | From Hays

    GLOBAL CUSTOMER SERVICE MANAGER STOKE ON TRENT PERMANENT UP TO £55K+ BENEFITS Our client, a Global company, is looking to appoint an experienced Customer Service Manager. You will be responsible... for ensuring that an excellent customer service experience is provided to customers in timely manner. You will prove that you are able to adhere to policies and standards to achieve highest satisfaction levels. You will be managing the daily operations of the customer services team; through training and monitoring you will guide the team to achieve the highest standards across four locations, UK, Singapore, China and USA. Working alongside the Sales Business Unit, the role of Global Customer Service Manager forms part of my client's Senior Leadership Team. The appointment is key to moving...

  9. Inbound Customer Service Advisor

    Crewe | £15,00 p/a | From Proactive - Chester

    Our client, a well established, growing Accident Management company based in Crewe are currently looking to fill a number of Inbound Customer Service positions. Main Duties: - Taking incoming calls... from customers that have been referred to the company by their insurance company - Taking details from what happened at the scene of an accident - Arrange for a courtesy car - Arrange for any vehicle maintenance - Arrange for a medical - Arrange for a pay out All training is given, no experience necessary but a Customer Service background would be an advantage. Salary starts at £15,500pa and rises by £500 every 6 months until reaching £18,500 ( monthly bonus also available ) Hours - Monday - Friday, 8.30-5pm This position is Permanent subject to a probationary period. please contact Kirsty...

  10. Inbound Customer Service Advisor

    Stoke-On-Trent | 16.4k | From Oakland House Recruitment Limited

    Due to continued expansion we are seeking additional experienced Inbound customer service advisors for new September intakes.The roles are full time permanent based in Crewe and close to all major... transport links Our client is looking for experienced Customer Service Advisor to support our customers & provide excellent customer service. As a business we seek self-motivated individuals who want to have a real career in customer service and who share our passion for providing excellent customer service. The role is varied and involves customer service and administration duties include ... sheets, keeping all records up-to-date * Attention to detail is essential * Dealing with online sales orders The role provides an excellent opportunity for a positive proactive customer service...

  11. Inbound Customer Service Advisor

    Stoke-On-Trent | 15K | From Oakland House Recruitment Limited

    Due to continued expansion we are seeking additional experienced Inbound customer service advisors for new September intakes.The roles are full time permanent based in Crewe and close to all major... transport links 15k M-F 8.30-5PM Our client is looking for experienced Customer Service Advisor to support our customers & provide excellent customer service. As a business we seek self-motivated individuals who want to have a real career in customer service and who share our passion for providing excellent customer service. The role is varied and involves customer service ... customer service advisor that is passionate about quality customer service and delivering a positive experience ...

  12. Customer Service

    Stoke on Trent | £16000 - £18000/annum Bonus | From Appointments Personnel

    Our prestigious client, a telecommunications company based in Stoke on Trent is currently recruiting for an Account Manager to join their already established sales team. Key... Responsibilities To pro-actively manage the life of its existing customer base Providing excellent customer service with incoming enquiries Take ownership of the retention of existing customer actively promote further additional products into existing customers Ensure all paperwork is fully completed and presented correctly to the Operations team Uphold the values and standards of the company Skills needed for the role Experience of working in a B2B role would be beneficial Great attention to detail Experience of working in a customer service role would be benficial Effective...

  13. Customer Service

    Stoke on Trent | £7.00 - £7.50/hour | From Spring Personnel

    Our Client in the Stoke on Trent area is looking for a temporary Customer Service Advisor to work in there fast paced environment, taking daily inbound calls, giving a first resolution each... time. previous customer service experience is essential for the role, and the right candidate will have an excellent telephone manor, good attention to detail and passion for customer service. Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy. Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds. Posting Time ...

  14. Customer Services

    Stoke on Trent | £NEG | From Allegis Global Solutions

    A market leading telecommuncations company have an exciting oppourtunity based within their Stoke HQ. The role is initially for a 6 month period, and sucessful candidates will work on a shift... pattern between 8am-8pm. The man duties will include; Works effectively as part of the Contact Centre Inbound team, ensuring effective issue resolution, customer relations contacts and delivery of telephone support direct to the customer - Acts as the key point of contact to Contact Centre Inbound, solving and acting upon enquiries and responding to requests for information. May provide some outbound services to offer complete response and service to the customer - Delivers Inbound support to customers to agreed standards of efficiency and delight - Provides feedback and suggestions to...

  15. Part Time Evening Inbound Customer Service Advisors

    Stoke-On-Trent | £14k pa + Pro rata | From Appointments Personnel Ltd

    This is an excellent opportunity to join a rapidly expanding insurance provider based in Stoke-on-Trent who are offering a great career for customer service candidates. This role involves taking... inbound calls from existing customers, ensuring that you provide the highest levels of customer service at all times. Providing advice, quotations and making changes or additions to existing insurance policies it is essential that you have excellent communication skills and a background in a customer service role. You will be required to be credit checked for this role therefore it is essential that you have clear a credit history. In return, you'll be guaranteed a great environment to work in plus an attractive remuneration package and many fantastic benefits including free...

  16. Social Media Customer Service Agent

    Crewe | Competetive | From Assurant Solutions

    Social Media Customer Agent /Windsor Assurant Solutions, one of the leading providers of mobile device protection in Europe, serves over 11 million European customers. Its businesses develop,... team what the key things are being said by customers, so that improvements may be made to the product and/or customer journey Experience - Customer service - especially experience in dealing regularly with customer complaints or queries through to resolution - Social Media Customer service, specifically Facebook and Twitter - Customer communication Key Skills - Outstanding ... underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network...

  17. Customer Service Advisor

    Crewe | £16300/annum | From Acorn Recruitment

    Customer Service Advisor - Crewe - £16,300 per annum Do you have excellent customer service skills? Do you have a passion for customer satisfaction? Are you driven and enjoy working as part... of a big team? Our client, based in Crewe, is looking for a number of Customer Service Advisors to join their expanding team. Duties include: - Dealing with inbound customer calls - Advising the customer on the process moving forward - Showing sympathy, enthusiasm, professionalism and knowledge - Having the ability to deal with potential objections in a calm and professional manner This role requires no telephone based experience. No matter what your background - whether it's retail or office based - there is a place for customer focused individuals to join the team ...

  18. Inbound Customer Service Advisor

    Crewe | £15000 - £17000/annum + benefits | From Uniting Ambition

    What: Customer Service Advisor. When: ASAP. Where: Crewe. How much: £15000 -17000 DOE. Why? A competitive basic salary with opportunity to progress and develop within a growing company. We’re... looking for someone with previous experience in the customer service field and excellent communication skills. Benefits: - The ability to work in a well-established company - The support you need to progress and develop - A comprehensive benefits package Requirements: - Previous customer service experience - A working knowledge of Microsoft packages and various systems - The ability to communicate with a range of people If you’re a passionate customer service advisor with a real drive to improve the customer journey, whilst working in a constantly developing business, we’d...

  19. Customer Service Advisor

    Crewe | £14000 - £17000/annum | From Uniting Ambition

    Customer Service Advisor £15000-£17000 Full time, permanent We currently have an opportunity for a Customer Service Advisor in Crewe. The role is all about understanding exactly what the... customers to provide a first class service. * Ability to accurately capture data and ensure DPA compliance in all calls * A resilient nature and a winning attitude is essential * Warm conversational skills with positive enthusiastic attitude * Ability to build effective rapport with customers To be successful in this role you need to have a genuine passion for customer service, have ... customer needs by asking the right questions and listening. It’s as simple as that. The Role * Contacting existing customers and engaging them with your natural rapport building skills to...

  20. Customer Service Agents

    Crewe | £15000 - £17500/annum Benefits | From Assurant Solutions

    Customer Service Agents £15,000 - £17,500 + benefits Crewe Big on personality our rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll fit... right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers with their lost and broken gadgets. The voice of some of the biggest brands in telecoms and finance, you'll...