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Customer Services jobs in Stoke-on-Trent

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  1. Customer Service Advisors

    Crewe | £15k - £17k pa | From Appointments Personnel Ltd

    A leading provider of business to business solutions is currently expanding its team to accommodate six new Customer Service Team Members. You will be working in a Crewe based office but will be... invoices * Following up on quotes If you have previous customer service experience or feel like you have the right personality to interact with customers on a daily basis then apply now! ... handling customer accounts across the UK and Europe. Your duties will include but not be limited too; * Inbound calls from new and existing account holders; updating their details, changing restrictions on the accounts, taking payments etc. * Answering customer queries and transferring them to the correct department should you not be able to help. * Meeting KPI's * Forwarding...

  2. Customer Service Advisor

    Crewe | £15k - 17k per year | From Uniting Ambition

    Seeking professional Customer Service Advsiors to join a brand new and exciting team based in Crewe, Monday - Friday business hours & a great salary of 15-17k (DOE) Key Responsibilities *... Dealing with inbound customer enquiries * Representing company brand effectively * Actively share updates about customers with team * Advise Sales of customers commercial queries * Carry out data entry for Customers * Production of Customer Transaction Files and Reports * Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indicators) & contracts * Answer phone calls with set criteria and within parameters set out by the Company * Arrange product restriction amendments on request from customer, taking into account control criteria * Assist...

  3. Customer Service Advisor

    Crewe | £15k - £16k pa | From Appointments Personnel Ltd

    Due to a rapid expansion, our prestigious client is looking to recruit a number of Customer Service Advisors to work in a busy fast paced contact centre dealing with general Insurance... exceptional customer service * Attention to detail in all written communication and accuracy with all system processing * IT literate and familiar with Microsoft applications * Strong time management ... enquiries. Duties to include: * Handling inbound and outbound new business calls, providing accurate quotes, informing the customer about the features and benefits of the product and completing the policy set up * Contacting the customer to validate the information they have provided within their online application by completing a thorough telephone review * Dealing with policy...

  4. Customer Service Manager

    Stoke-On-Trent | £35k - £40k pa + pension, 25/day holiday | From Manesis Search & Selection Ltd

    Customer Service Manager North West Basic starting salary of £35k to £40k, plus pension, life assurance, 25 days holiday. The Company This global, market leading manufacturer of fixing... and fastening solutions wish to appoint a dynamic, proactive and ambitious Customer Service Manager to deliver change and drive improvement within their Customer Service function. The Role Customer Service Manager - Cheshire Lead, develop and manage the Customer Service team to deliver outstanding customer service. Identify, implement improvements in the department, leading and driving change in a proactive and empowering manner. Ensure customer requests and issues are understood by the Customer Service team and that expectations are met with a " Win- Win" outcome...

  5. Customer Service Agents

    Crewe | £15,000 - £17,500 + benefits | From Print Upsell S X-Post

    Customer Service Agents £15,000 - £17,500 + benefits Crewe Big on personality our rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll... fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers with their lost and broken gadgets. The voice of some of the biggest brands in...

  6. Customer Service Advisor

    Crewe | £15500 - £17k pa + Excellent Benefits | From Oakland House Recruitment Limited

    Experienced Permanent Customer Service Advisors required for our busy Inbound call centre 15.5k-17k Monday -Friday 8.30am - 5pm We are a leading provider of business to business solutions and... promote teamwork & improve results * Focus on improving customer service & satisfaction * Good listening skills - recognise the importance of understanding customer requirements * Good team member ... have an exciting opportunity for 6 talented Customer Advisors to join our team at our Headquarters in Crewe. You will be working in an expanding Department, which will eventually cover the whole ... & Experience for Consideration * Able to handle incoming calls efficiently and proactively * Able to manage complaints/difficult situations /customer matters to a satisfactory resolution * Able to manage...

  7. Customer Service Advisors

    Stoke-On-Trent | Excellent rate of Pay | From Print Upsell L X-Post

    bet 365 CUSTOMER SERVICE ADVISORS Stoke-on-Trent bet365, one of the world's leading online gambling companies, is looking for bright, knowledgeable and enthusiastic people to join our... Customer Service team in supporting and servicing our worldwide client base via telephone, email and Live Chat at our Head Office in Stoke-on-Trent. Ideal candidates will have an excellent standard of English, good keyboard skills and a customer- focused approach. Previous customer service experience would be beneficial. Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar. This is rewarded with competitive pay rates and an excellent enhanced bonus scheme for successful applicants. From your first day in the Company, relevant...

  8. Sales and Customer service Advisors

    Crewe | £7.00 p hour | From Appointments Personnel Ltd

    Due to a rapid expansion, our prestigious client is looking to recruit a number of Sales Advisors to work in a busy fast paced contact centre dealing with general Insurance enquiries and processing... Sales. Duties to include: * Making outbound new business calls, providing accurate quotes, informing the customer about the features and benefits of the product and completing the policy set up * Contacting the customer to validate the information they have provided within their online application by completing a thorough telephone review Skills required: * Excellent verbal communication skills and dedication to providing exceptional customer service * Attention to detail in all written communication and accuracy with all system processing * IT literate and familiar with Microsoft...

  9. Inbound Customer Service Advisor

    Stoke-On-Trent | 16.3k | From Oakland House Recruitment Limited

    Due to continued expansion we are seeking additional Inbound customer service advisors for new intakes in early August. Have you a passion for customer service and a real skill for customer... engagement. The role is permanent 16.3k Crewe based Our client is looking for experienced Customer Service Advisor to support our customers & provide excellent customer service. As a business we seek self-motivated individuals who want to have a real career in customer service and who share our passion for customer excellence. The role is varied and involves customer service ... customer service advisor that is passionate about quality customer service and delivering a positive experience ...

  10. Customer Service Order Processor

    Stoke-On-Trent | £15.5-17K | From Intro Personnel Ltd

    CUSTOMER SERVICE ORDER PROCESSOR STOKE ON TRENT PERMANENT FULL TIME HOURS £15,500 (RISING TO £17K AFTER 6 MONTHS) Our Staffordshire based client is considered one of the world's market... leaders in their field of expertise. Due to continued success, an excellent opportunity has arisen for an experienced Customer Service Order Processor to join the customer service team at their site ... demonstrate excellent customer service and order processing skills from previous office based roles. Candidates must also have a flexible approach to working hours as the role may involve working until 8pm on a rota basis and also may include weekend overtime. Due to the expected high number of applicants for the Customer Service Order Processor role, we regret that it may not be possible to...

  11. Operational Customer Service Team Leader

    Crewe | £25k - £30k pa + Excellent Benefits | From Oakland House Recruitment Limited

    We are recruiting a new role within our busy customer service department for an experienced & talented Customer service team leader, Call Centre Team Manager for our Headquarters in Crewe.As an... experienced call centre Team leader call centre manager you will oversee an expanding customer service department that provides a variety of front end and back end tasks that are required to maintain the customer service operation. This exciting new role will provide an excellent opportunity for an experienced team manager to join a dynamic business that is passionate about developing their employees to be the best they can be. Key Responsibilities. Actively coach develop and mentor your team to deliver outstanding customer service Assist in the recruitment & selection of your...

  12. Customer Service Manager - Aerospace/ Automotive

    Crewe | circa £55K | From Absolute Recruitment UK Limited

    Working with the Sales Business Unit, the role of Customer Service Manager forms part of my client's Senior Leadership Team, so is key to moving the business through a period of change and... such a role, with credible leadership skills evident from day one. As Customer Service Manager, you will be expected to utilise available pricing and delivery lead time tools for routine quotations ... with your assigned customers resulting in repeat order activity. Key accountabilities: - Maintains and tracks backlogs to ensure quarterly forecast targets are achieved - Tracks weekly sales ... Production Control, Manufacturing and Engineering. - Works closely with Sales and Marketing Manager to develop specific sales market share objectives and customer growth strategies. - Collect...

  13. Customer Service Contact Centre Agent - PART TIME

    Crewe | £6.79 p/h (£15,000 FT equivalent) | From Assurant Solutions

    Recruiting Part Time Customer Service Agents: from 16 to 25 hours per week, mornings or evenings Mornings: 8am / 8.30am - 12pm / 12.30pm 4-5 days out of 7. To include some weekends Evenings:... of characters. So, whoever you are, you'll fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most ... with attention to detail Desirable: Customer service experience ...

  14. Customer Service Contact Centre Agent - PART TIME EVENINGS

    Crewe | £6.79 p/h (£15,000 FT equivalent) | From Assurant Solutions

    Recruiting Part Time Customer Service Agents: from 16 to 25 hours per week - evenings Evenings: 4pm - 8pm, 4-5 days out of 7. To include some weekends The start date will be either 13th July,... customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers ... to multi-task Have passion and enthusiasm Ability to retain information Take pride in your work with attention to detail Desirable: Customer service experience ... . And you'll go out of your way to help over 8 million customers with their lost and broken gadgets. The voice of some of the biggest brands in telecoms and finance, you'll help us to work as...

  15. Customer Service and Logistics Co-ordinator

    Crewe | £18k - £23k pa | From Oakland House Recruitment Limited

    We are very pleased to be recruiting an experienced Customer Service Logistics Co-ordinator for our office. Our company offices are based in Crewe, close to all major transport routes. Due to... continued expansion we are looking to recruit a permanent Customer Service & Logistics Coordinator. The successful applicant will work in a small team, reporting to the UK Head of Operations Customer Service Manager. Candidates should have good communication skills, be able to work on their own initiative as well as part of a team and prioritise workloads. Applicants will have experience in the duties listed below and be able to use reporting packages. Main Duties: * * Liaising with UK & EU Customers * * Customer Order Processing * * Transport Booking & communicating dispatches...

  16. Customer Service Representative

    Crewe | £13520/annum | From Manpower

    This role is ideal for candidates who are looking to start a career in a call centre environment with a large global company with bases on every continent. It would also suit candidates looking for... communication skills and previously demonstrated customer service skills. Additionally successful candidates would need to be security cleared so must be a UK resident for at least 5 years ...

  17. Customer Service Advisors

    Crewe | £16300/annum | From Acorn Recruitment

    Customer Service Advisors 10 x Inbound Call Advisors - Crewe - £16,300 - Permanent Role (After 12 weeks) Do you have excellent customer service skills? Do you have a passion for customer... satisfaction? Are you driven and enjoy working as part of a big team? Our client, based in Crewe, is looking for ten Customer Service Advisors. Responsibilities of the Customer Service Advisor: - Dealing with inbound customer calls - Showing sympathy, enthusiasm, professionalism and knowledge - Having the ability to deal with potential objections in a calm and professional manner This role requires no telephone based experience. No matter what your background - whether it's retail or office based - there is a place for customer focused individuals to join the team ...

  18. Customer Service Advisor

    Crewe | £15000 - £17500/annum + Benefits | From Uniting Ambition

    Are you working in hospitality or retail but looking to further your career in customer service? Or want to work in an office environment for the first time? But every job you apply for you don't... have the right experience? We are looking for people from a retail, hospitality and customer facing background to join our client in Crewe. With a passion for people and customer service you will take inbound calls from customers for a reputable business in Crewe. Providing quality customer care throughout the customer’s time with the company and maintaining excellent relationships ... service, Interested? With start dates coming up, don't delay - apply now and arrange your place for the start of your new career! We are looking to speak to retail sales, receptionists, customer...

  19. Customer Service Advisors

    Crewe | £15000 - £17000/annum | From Appointments Personnel

    A leading provider of business to business solutions is currently expanding its team to accommodate six new Customer Service Team Members. You will be working in a Crewe based office but will be... on quotesIf you have previous customer service experience or feel like you have the right personality to interact with customers on a daily basis then apply now ... handling customer accounts across the UK and Europe. Your duties will include but not be limited too; Inbound calls from new and existing account holders; updating their details, changing restrictions on the accounts, taking payments etc. Answering customer queries and transferring them to the correct department should you not be able to help. Meeting KPI's Forwarding customer accounts...

  20. Customer Service Agent

    Crewe | - £15k | From The Business Connection

    Hours of Work: Monday to Sunday 7am-11pm (shift patterns including every other weekend While some customer service experience would be great, their training will prepare you for anything. And as... they keep on growing at an incredible rate - you`ll grow and develop too! This is a fantastic opportunity for candidates who are passionate about providing exceptional Customer Service. If ... of characters. So, whoever you are, you`ll fit right in. Role: The role of the Customer Service Agent would be to assist customers by providing a great service and a long lasting impression! Key ... the things that matter most. Our clients make a real difference to the lives of our customers by providing a great service whenever they need to make an insurance claim for their mobiles...