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100+ call centre jobs in Stoke-on-Trent

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  1. Call Centre Team Manager

    Crewe | 24K | From Oakland Recruitment

    We are seeking a professional and experienced Call Centre Customer Service Team leader / Team manager with experience in coaching, developing & mentoring a team of customer service agents to deliver... exceptional performance. This position is ideal for someone with previous experience as a Customer Service Team Manager / Leader within a Call Centre / Contact Centre environment. The ideal applicant will have Complaint Management experience as well the ability of identifying training needs and putting Personal Development plans in place. As a Customer Service Team Manager you will develop, assist and coach the customer service team ensuring that all KPI's are being achieved as well all operational processes are being adhered to. You will also provide technical and product specific...

  2. Contact Centre Agents

    Crewe | £15,000 + benefits | From Assurant Solutions

    Recruiting Full Time Customer Service Agents with start dates in June _________________________________________________________________________________ Big on personality our rapidly growing... contact centre team is made up of all kinds of characters. So, whoever you are, you'll fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8...

  3. Contact Centre Manager

    Stoke on Trent | £23000 - £28000/annum OTE £50k | From CV-Library

    A leading services company are currently recruiting for driven and determined candidates with a proven track record within sales. An opportunity to take control of an already established sales team... within a well established and continually growing business. Position - Contact Centre Manager Duties to Include: * Managing a team of upto 20 people making outbound calls to book appointments * Monthly reviews and appraisals * Recruitment * Managing and setting KPI's * Coaching employees * Implementing strategies to improve business and profit * Implementing new working hours within the call centre * Managing holidays and sickness Person Specification: * Determined and driven * Used to working within a fast paced environment * Previous experience of working within...

  4. Care/Support Worker - Flexi Care Scheme

    Stoke-On-Trent | | From Comfort Call

    An exciting opportunity to join the Comfort Call Stoke Flexi Care team,is now available! Do you care about making other people feel valued? Are you a positiveperson who thrives from making... other people smile? If you have a caring natureand are hardworking, reliable and would like the chance to make a difference toother people’s lives, this could be the job for you! Comfort call ... customers are people who wish to live independently within the Flexi Care Scheme. Being a Care Assistant is very rewarding and in return for yourhard work Comfort Call can offer you: • Flexible ... would love to hear from you. Comfort Call is an equal opportunities employer. This job was originally posted as www.totaljobs.com/JobSeeking/CareSupport-Worker---Flexi-Care-Scheme_job65496028 ...

  5. Care/Support Worker - Flexi Care Scheme

    Stoke-On-Trent | | From Comfort Call

    An exciting opportunity to join the Comfort Call Stoke Flexi Care team,is now available! Do you care about making other people feel valued? Are you a positiveperson who thrives from making... other people smile? If you have a caring natureand are hardworking, reliable and would like the chance to make a difference toother people’s lives, this could be the job for you! Comfort call ... customers are people who wish to live independently within the Flexi Care Scheme. Being a Care Assistant is very rewarding and in return for yourhard work Comfort Call can offer you: • Flexible ... would love to hear from you. Comfort Call is an equal opportunities employer. This job was originally posted as www.totaljobs.com/JobSeeking/CareSupport-Worker---Flexi-Care-Scheme_job65495977 ...

  6. Customer Excellence Advisor

    Crewe | £15500 - £18k pa | From Recruitment & Resourcing Ltd-Oakland Rec

    We currently have exciting opportunities for experienced Customer Service Advisors to join our dynamic team. You must have customer service experience within a call centre or office environment.... Ideal for those looking to further their career in customer service where you are an integral part of a close knit team providing a world class service. Starting salary £15,500 with regular salary reviews and M-F 8.30-5 hours. Experience - At least one continuous year in customer service, over the phone, within an office or call centre environment - Handling challenging customers - Processing administration with strict attention to detail Your skill set: - Listen actively and speak articulately on the phone to build long lasting relationships with your clients - Flexibility; able...

  7. Graduate Corresponder

    Stoke-On-Trent | £14k pa | From Recruitment & Resourcing Ltd-Oakland Rec

    An exciting opportunity has arisen for a full time administrator to join a large finance company providing support to our call centre by responding appropriately to all correspondence. Experience... is not necessary however, you must be educated to degree level. Key Responsibilities You will be working alongside a team of Administrators providing support to our call centre by responding appropriately to all correspondence that is received into the Company by letter, fax or email. A key requirement of this role is maintaining compliance in line with our industry regulators as well as the requirements of the Data Protection Act. This role will also include general adhoc administration and office duties Key Requirements You must be educated to degree level in order to apply for...

  8. Inbound Claims Handlers

    Crewe | £15, 500-£16, 300 | From Oakland Recruitment

    Interviews available for5 permanent inbound customer service advisor. These are permanent roles 15.5k -16.3k dependent on experience. Excellent shift patterns. Previous call centre experience is... desirable but not essential. What is important are the right values, behaviours & ethics that leave our customers feeling that you have made a difference and reinforced that they are valued as a customer. This role is permanent and is a pure inbound customer service role involving no sales Key essential skills PC Confident & proficient Excellent communicator & listener Ability to be supportive & empathetic to customers Problem solve on a customer's behalf Provide practical solutions and 1st call resolution Passionate about service This role represents an excellent opportunity...

  9. Inbound Customer Advisor

    Crewe | 16.3k | From Oakland Recruitment

    Immediate Interviews available for permanent inbound customer service advisor. These are permanent roles 16.3k dependent on experience. Excellent shift patterns.6thJunestart Previous call centre... customer service experience is desirable but not essential. What is important are the right values, behaviours & ethics that leave our customers feeling that you have made a difference and reinforced that they are valued as a customer. This role is permanent and is a pure inbound customer service role involving no sales Key essential skills PC Confident & proficient Excellent communicator & listener Ability to be supportive & empathetic to customers Problem solve on a customer's behalf Provide practical solutions and 1st call resolution Passionate about service This role...

  10. Customer Service

    Stoke on Trent | £8.80/hour | From Spring Personnel

    Our Client based in the local area is looking for a temporary customer Service advisor working at our busy customer contact centre, you will provide support and solutions for our Customers. You... will need to demonstrate a passion for customer service, with a natural flair for helping and supporting others. Previous call centre experience is essential for this role. Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy. Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds. Posting Time ...

  11. Customer Service - part time weekends only

    Crewe | 16.3k | From Oakland Recruitment

    We are currently seeking an experienced Customer Service Advisor to join a professional, focused Customer Service Department and would be responsible for taking calls from a variety of customers,... ensuring all receive excellent service throughout the term of their insurance policy. Previous call centre experience is essential. Main Duties and Responsibilities: - The ability to communicate clearly and concisely both written, verbally, face to face and using the telephone - Experience of using computers and programmes such as Outlook, Word and Excel is essential - Being able to keep calm and demonstrate that you are actively seeking to resolve a customer's issue, concern or problem The department offers individuals a lively, fun, and dynamic environment in which to...

  12. Work From Home - Flexible Hours

    Stoke-On-Trent | Up to £48,000 per annum depending on hours worked | From Instant Web Leads

    Work from home in your spare time and create a fantastic extra income. Work with a major British company currently expanding rapidly throughout the UK & Ireland. Benefits include: * Flexible Hours... - Work when it suits you * Work from Home - No Commuting * £200 - £600 per month Starting Income (Part Time) * Full Training & Ongoing Support * Potential for £2,000 - £4,000+ per month for Team Leaders * Cash Bonuses * Car Incentives * Foreign Travel Incentive Every Year We have many exciting roles available from Distribution to Online Marketers and Team Leaders to Business Development. Many of our successful team members have come from various backgrounds such as; Retail, Sales Assistant, Armed Forces, Recruitment Consultant, Training Manager, Customer Service, Call Centre, Sales...

  13. FLT CB Drivers Required

    Newcastle-under-Lyme | £7.50/hour | From CV-Library

    Meridian Business Support are currently recruiting for FLT CB Drivers to join a busy distribution centre based in Newcastle-Under-Lyme. The ideal candidate will have a minimum of 12 months... experience and have groupage experience. Monday to Friday Days, Noons and Nights (Continental shifts) £7.50ph Temporary to Permanent opportunity for the successful candidates. For an immediate interview please apply today or call (Apply online only). Meridian Business Support is acting on behalf of our Client as a Recruitment Business ...

  14. Experienced EBD Teacher

    Stoke-on-Trent | £120 - 145 per day | From TEACHER ACTIVE

    Emotional Behavioural Difficulties School in Stoke is looking for a qualified teacher to join their dedicated team. The school is for KS1 & KS2 for children with Emotional Behavioural Difficulties.... The post requires an experienced individual who is able to work as part of a team, deliver an engaging curriculum and who is child centred in their approach. The school has a potential long term position available with possible permanent. Applicants will receive support and guidance from a friendly team, who work together and aim towards the best possible educational experience for their ... *Wonderful facilities To apply please call Sam on 0121 200 3224 or email your CV to samanatha.harvey@teacheractive.com All applicants will be contacted to discuss suitability and then invited...

  15. IT / Telecoms Analyst

    Stoke-On-Trent | £23000 - £27000 per annum + Benefits | From LA International

    IT / Telecoms Analyst £23,000 - £27,000 base Stoke-on-Trent (VOIP/Multimedia/Contact Centre/Telephony platforms) My client is looking for an IT / Telecommunications Analyst to provide... / Prairiefyre / Rostrvm / Windows / Linux / Ardencom / MCD / VMCD / Call Director / Intelligent Queue / IVR / Noble / Oracle / CCM / IQ / SQL / CTI / UC / Unified communications / Contact Centre Systems ... support, development and administration for Telephony and contact centre platforms. Job Description: -You will be required to maintain and develop systems; your role will focused on: -Providing high availability of telephony and contact centre systems at all times. -Providing exceptional project co-ordination and delivery. -Designing solutions to meet business needs. -Incident...

  16. Sales Support Advisor

    Stoke-On-Trent | £14,000 - £16,000 + Excellent Benefits | From Autonet Insurance

    £14-16k basic + Uncapped commission The Role As a Sales Support Advisor you'll be taking inbound calls from a variety of customers whilst providing a first class customer service. You... Advisor, Call Centre Agent, Sales Executive, Business Development Officer, Telesales Executive, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Outbound Sales...

  17. Part Time Sales Support Advisor

    Stoke-On-Trent | £6.75 - 7.70 Per Hour + Excellent Benefits | From Autonet Insurance

    The Role As a Part Time Sales Support Advisor you'll be taking inbound calls from a variety of customers whilst providing a first class customer service. You will be matching each... scheme and on site car valeting service The job may be suitable for candidates who have experience as the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre...

  18. IT / Telecoms Engineer / Analyst

    Stoke-On-Trent | £25k - 35k per year + Benefits | From Uniting Ambition

    *New Opportunity* IT / Telecoms Engineer  Up to £30,000 + excellent benefits & subsidised canteen, chill out area with pool table & regular company events!  Our client is an ambitious... multi award winning business with an opportunity for a talented IT Engineer with strong experience within a contact centre environment to maintain and develop systems within their Head Office in Staffordshire. This is an exciting opportunity to join a growing business built on their ability to offer competitive, customer focused service through their call centres and website by ensuring that ... & maintenence of telephony and contact centre systems at all times. -Project co-ordination and delivery. -Designing solutions to meet business needs. -Incident management and problem solving...