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100+ call centre jobs in Stoke-on-Trent

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  1. Call Centre Team Manager

    Crewe | £25750 | From Oakland Recruitment

    Call Centre Team leader / Team Manager.We are seeking a professional and experienced Call Centre Customer Service Team leader / Team manager with experience in coaching, developing & mentoring a... team of customer service agents to deliver exceptional performance. The role is full time & permanent with a starting salary of £25750 This position is ideal for someone with previous experience as a Customer Service Team Manager / Leader within a Call Centre / Contact Centre environment. The ideal applicant will have previous experience in a similar role as well the ability of identifying training needs and putting Personal Development plans in place. As a Customer Service Team Manager you will develop, assist and coach the customer service team ensuring that all KPI's are being...

  2. Call Centre Agent - No experience necessary

    Crewe, Cheshire East | £15000/annum Plus other benefits | From CV-Library

    Call Centre Agent - No Experience necessary Crewe, Cheshire One of Crewe's largest and most well-known call centres is looking to grow it's customer service department and is currently looking... for enthusiastic and professional individuals to join their team. Do you have experience in retail, bar work, waiting on, care or any other customer facing role? Are you looking to join a professional business offering excellent training and progression? The role will involve: • Dealing with inbound customer service queries • Transferring calls • Working in a fast paced environment • Solving problems The ideal candidate will need to have/be: • Excellent communication skills • PC Literate • Strong customer service skills In return our client will offer fantastic training...

  3. Call Handler

    Crewe | £16k - 16.5k per year | From Uniting Ambition Limited

    Customer Service and Call Centre Vacancies - Full Time - Competitive Salary * Are you on the lookout for a new challenge within a busy, dynamic and exciting work environment? * Do you have... experience in Customer Service, Retail, Sales, Hospitality, Admin or A Contact Centre? We are looking for upbeat, confident and resilient individuals, who are looking to establish their career within my client's lively contact centre based in Crewe Fancy taking your first step into a contact centre career? Or maybe you already have customer service experience and you are looking for a new ... inbound calls from existing customers from a well known, market leading brand, if you are tired from working for a script and having call time targets, then this role is going to be for you, we are...

  4. Call Handlers

    Crewe | | From CV-Library

    ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE - due to expansion my client requires full time call handlers to start in their busy and friendly office in Crewe to start asap. You will be required to... deliver excellent customer service in relation to a varied selection of clients by receiving and handling incoming calls from a variety of UK wide businesses. Good IT and Microsoft Office knowledge for the data-entry of the caller details to send messages correctly and quickly is required. Making appointments over the phone as required using Google diaries. This role is varied you will be ... want to hear from you so please email your CV or call me on (Apply online only) to apply for this role. Please note that immediate interviews and starts are available for the right candidates. Adecco...

  5. Contact Centre Agents

    Crewe | £15,000 + benefits | From Creed Communications Ltd (LSG / Assurant)

    Recruiting Full Time Customer Service Agents with start dates inSeptember and October _________________________________________________________________________________ Big on personality our... rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers...

  6. Data Centre Operations Consultant

    Crewe | Negotiable DOE + discretionary bonus & benefits | From Block Solutions Ltd

    The Business Block is a leading Business Transformation, Managed Services and Cloud Solutions provider whose success is built on strong and lasting client and partner relationships, dedicated and... Great Ormond Street Hospital, Barnsley NHS, intu and Harrods have benefited from Block's structured client engagement methodology. The Data Centre Operations Consultants will work closely within the Block Operations Centre to deliver excellent customer service when managing incidents or completing service requests. The role demands capability for managing multiple support tickets, planning, investigation, troubleshooting and above all else sound customer communication skills. Role Responsibilities * Working within the Block Operations Centre ensuring that our customers receive an...

  7. Call Quality Coordinator

    Stoke-On-Trent | | From Davies Group

    Job Purpose: To listen to calls and evaluate the quality of calls and the level of service provided to customers . Duties and Responsibilities: Follow a set criteria of expectations from... our call audit criteria Compile feedback to line managers on audits that you have completed Report back to line manager on audits you have completed Actively keep up to date with the business policies in each area to ensure compliance is being monitored. To meet weekly and monthly deadlines in terms of work completion Comply to confidentiality due to the nature of the role Attend monthly quality meetings and feedback areas of improvement to your Claims Manager Actively take part in action planning as part of the quality function Complete trend analysis Co-ordination of age debt...

  8. Contact Centre Team Manager

    Crewe | - £23k | From CV-Library

    We are recruiting for our client based in Crewe for a Call Centre Team Manager. You will work in partnership with the Support Services manager to provide, manage and maintain a professional,... efficient and customer focused call centre function through the successful leadership and supervision of a team of customer service advisors. Duties and Responsibilities * Day to day supervision of all call centre advisors, ensuring all ER (employee relation) issues, including absence; holiday; sickness etc, are dealt with in a timely and professional manner in line with company policy and employee legislation. * Successfully manages delivery through others and works closely with the Call Centre Manager to achieve departmental KPI's. * To actively implement and monitor team...

  9. Telesales

    Stoke-on-Trent | £30k - £40k | From RCM Recruitment

    Telesales - Appointment Makers RCM Recruitment Ltd - Stoke-on-Trent £15,000 a year Our Client are currently recruiting for outbound telemarketing and telesales agents.Effective communication is... objections A proactive, “can-do” attitude Previous telemarketing / call centre experience is beneficial Key responsibilities: Contact customers on the telephone through outbound calling Accurately...

  10. Sales executive

    Stoke-on-Trent | £30k - £40k | From RCM Recruitment

    Telesales Agent RCM Recruitment Ltd - Stoke-on-Trent £15,000 a year Overview: A relatively new business looking to grow with rapid expansion expected in Stoke and further growth expected in... overcome objections A proactive, “can-do” attitude Previous telemarketing / call centre experience is beneficial Key responsibilities: Contact customers on the telephone through outbound calling...

  11. Shop Manager - Charity Retail

    The Market Shopping Centre, Crewe | £14080 - £20570/annum | From CV-Library

    We are currently recruiting for a Shop Manager to work at the Sense shop in The Market Shopping Centre, Crewe. This is a full time, permanent role. Title: Shop Manager Reference number:... 41512 Hours: 37.5 hours per week (full time) Location: The Market Shopping Centre, Crewe Contract type: Permanent Salary: £14,080 - £20,570 per annum Sense salary points: 11 - 25 About the role We are looking for a capable, reliable person to help lead and support a small, enthusiastic team of staff and volunteers. This will be a hands-on role involving the selection, pricing and presentation of donated stock and, of course, customer service. The Shop Manager is also responsible for the appearance of the shop and completing administration tasks. About us Sense is a leading...

  12. Assistant Shop Manager - Charity Retail

    The Market Shopping Centre, Crewe | £14080 - £16401/annum pro rata | From CV-Library

    We are currently recruiting for an Assistant Shop Manager to work at the Sense in The Market Shopping Centre, Crewe. This is a part time permanent role working 30 hours per week. Title: Assistant... Shop Manager Reference number: 41513 Hours: 30 hours per week (part time) Location: The Market Shopping Centre, Crewe Contract type: Permanent Salary: £14,080 - £16,401 pro rata per annum Sense salary points: 11 - 18 About the role We are looking for a capable, reliable person to help lead and support a small, enthusiastic team of volunteers, assisting the manager in running the shop and acting as Shop Manager in their absence. This will be a hands-on role involving the selection, pricing and presentation of donated stock and, of course, customer service. About us Sense is...

  13. Samsung Product Specialist - Stoke-on-trent

    Stoke-On-Trent | £85 per day | From Blue Square

    Job Title:  Samsung Product Specialist - Stoke-on-trent Department:  Samsung IM Reports To:  Samsung Relationship Executive Day Rate: £85 per day inclusive of holiday ... responsibilities will be to engage and interact with call centre staff, demonstrating available products and delivering an incredible experience to enhance the customer journey. Your passion for people ... and call centre environment. This role will be heavily focused driving sales through advocacy. Main Duties and Areas of Responsibility: Build meaningful contact centre relationships Maintain an expert understanding of Samsung products Work in a collaborative manner alongside call centre staff Drive sales against interaction targets Identify opportunity to drive...

  14. Customer Service Team Manager

    Crewe | £25k - 26k per year | From Uniting Ambition Limited

    Are you a proven Customer Service Team Manager, looking for a brand new challenge in a fast paced business? We are currently looking for an experienced Team Manager to develop and lead contact... centre agents. Key responsibilities * To lead and develop a team of Customer Advisors in a contact centre environment. * To ensure KPI's and targets are delivered against. * To conduct ... ? * Experience within a management position in a contact centre. * A passion for delivering great customer service. * The drive to develop and nurture people. * Target & result driven. * Motivated. * Resilience. * The ability to represent a company brand. Salary - 25-26k Hours - Predominately business hours, with some weekends/lates rota'd in. APPLY TODAY! Or Call Gemma on [Phone number...

  15. Customer Service Advisors

    Crewe | £16,400 | From Oakland Recruitment

    We currently have exciting opportunities for 3 experienced Customer Service Advisors to join our dynamic Customer Excellence team. You must have customer service experience within a call centre... or office environment. Ideal for those looking to further their career in customer service where you are an integral part of a close knit team providing a world class service. Starting salary £16,400 with regular salary reviews for this permanent role. Experience At least one continuous year in customer service, over the phone, within an office or call centre environment Handling challenging customers Processing administration with strict attention to detail Your skill set: Listen actively and speak articulately on the phone to build long lasting relationships with your...

  16. B2B Sales Advisor

    Stoke-On-Trent | 18-25k | From Oakland Recruitment

    B2B Sales, New Business Development Advisors & Telesales Advisors are required for a new vibrant & professional Sales Centre of excellence relocating to Stoke-on-Trent The company is a market... leader & works with some of the country's leading market brands and has experienced rapid growth over the last few years. We are now looking to establish a new sales centre in Stoke. To succeed ... of professionalism and customer service. - You will be making outbound calls and all leads are provided verified & qualified. - You must have at least 6 months B2B experience ideally in telecoms or ... career progression & fabulous training by Market leaders Required skills - Outbound Calls - Sales Executive - Telesales - B2B sales - New Business Immediate interviews & we require...

  17. Body Shop Manager

    Crewe | £30k - £35k pa | From Alecto Recruitment Limited

    Our client, a group of accident repair centres, have a fantastic opportunity for an experienced Body Shop Manager for their branch in Crewe You will be responsible for supporting a team in order.... **************************** or call ************ in strict confidence. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches...

  18. Resourcer

    Stoke on Trent | £8 - £50/hour | From CV-Library

    We are looking for a Resourcer to join our busy office here in Hanley The role will be Resourcing for one of our Major clients in Branch, hours will be Monday to Friday 37.5 hours per week The... right person will need to - Be Proactive Have a good Telephone Manor Organised Previous Recruitment or Call centre experience would be an advantage but not essential Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ...

  19. Maths Teacher / Maths Instructor needed in EBD School

    Stoke-on-Trent | Market related | From TEACHER ACTIVE

    A pupil referral unit in Stoke-On-Trent is looking for a Maths Teacher / Maths Instructor to join their team. The school is a secondary school for children with emotional and behavioural... difficulties. The post requires an experienced Maths Teacher / Maths Instructor who is able to work as part of a team, deliver an engaging curriculum and who is child centred in their approach. The school is offering a long term contract and successful applicants will enjoy support and guidance and a very friendly team, who work together and aim towards the best possible educational experience ... environment  Good rates of pay  Excellent support  Wonderful facilities To apply please call Sammie 0121 200 3224 or email your CV to All applicants will...

  20. Retail Sales Distributors and Team Leaders

    Stoke-On-Trent | £6400 - £38k pa | From Igl Recruitment Limited

    No experience necessary - Part and full time positions available in and around the Staffordshire & South Cheshire areas. We are working with an award winning home retail marketing group founded... Consultant, Training Manager, Customer Service, Call Centre, Teachers, Hospitality, Catering and Care workers. Applicants must be over the age of 18 and a UK resident. Click APPLY now for more...