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100+ call centre jobs in Stoke-on-Trent

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  1. Call Centre Coach

    Stoke-On-Trent | £21k pa + pro rata | From USMAART Ltd

    Call Centre Coach (Contact Centre) Salary £21,000 pro rata Monday - Friday 9am - 5.30pm Our client are excited to be expanding their state of the art contact centre in Stoke on Trent. Due... you are key figure within the team, leading by example at all times. Managing daily targets in the managers absence Key skills required Previous experience within a call centre capacity ... to a new business initiative their is an immediate requirement for 8 experienced contact centre coaches to quality assess a team of 10/12 customer service agents The contract is set to run for ... start on the 'go live' dates The role: To ensure call quality is adhered to at all times by listening and observing members of the team Give guidance to the team where necessary on compliance...

  2. Call Centre Agent

    Crewe | £15k per year | From Uniting Ambition

    CUSTOMER SERVICE ADVISOR - Permanent, Full Time - £15k Are you on the lookout for a new challenge within a busy, fun and exciting work environment? We are looking for upbeat, confident and... resilient individuals, who are looking to establish their career within my client's lively contact centre based in Crewe. What is the role? This is a fantastic opportunity for you to work on one of our high profile campaigns and be a part of our continued success and growth. You will be required to have great conversations with existing customers and prospective customers, build rapport ... information please call Kirsty on [Phone number removed] ...

  3. Call Centre Coach

    Stoke-On-Trent | £21000 per annum + pro rata | From USMAART Ltd

    Call Centre Coach (Contact Centre) Salary £21,000 pro rata Monday - Friday 9am - 5.30pm Our client are excited to be expanding their state of the art contact centre in Stoke on Trent. Due to a... within the team, leading by example at all times. Managing daily targets in the managers absence Key skills required Previous experience within a call centre capacity - Ideally coaching agents ... new business initiative their is an immediate requirement for 8 experienced contact centre coaches to quality assess a team of 10/12 customer service agents The contract is set to run for ... the 'go live' dates The role : To ensure call quality is adhered to at all times by listening and observing members of the team Give guidance to the team where necessary on compliance related issues...

  4. Trainee Call Centre Agent

    Crewe, Cheshire East | £15000/annum Plus staff benefits | From CV-Library

    Trainee Call Centre Agent - No Experience necessary Crewe, Cheshire One of Crewe's largest and most well-known call centres is looking to grow it's customer service department and is currently... looking for enthusiastic and professional individuals to join their team. Do you have experience in retail, bar work, waiting on, care or any other customer facing role? Are you looking to join a professional business offering excellent training and progression? The role will involve: • Dealing with inbound customer service queries • Transferring calls • Working in a fast paced environment • Solving problems The ideal candidate will need to have/be: • Excellent communication skills • PC Literate • Strong customer service skills In return our client will offer fantastic...

  5. Call Centre Agent

    Crewe, Cheshire East | £15000/annum Plus other benefits | From CV-Library

    Call Centre Agent - No Experience necessary Crewe, Cheshire One of Crewe's largest and most well-known call centres is looking to grow it's customer service department and is currently looking... for enthusiastic and professional individuals to join their team. Do you have experience in retail, bar work, waiting on, care or any other customer facing role? Are you looking to join a professional business offering excellent training and progression? The role will involve: • Dealing with inbound customer service queries • Transferring calls • Working in a fast paced environment • Solving problems The ideal candidate will need to have/be: • Excellent communication skills • PC Literate • Strong customer service skills In return our client will offer fantastic training...

  6. Call Handlers

    Crewe | £7.50/hour | From CV-Library

    I am working with a fabulous company who can offer growth and progression based in Crewe (easy access from the train station). They also offer a fantastic working environment and they require full... time call handlers to join their busy and friendly team. You will be required to deliver excellent customer service in relation to a varied selection of clients by receiving and handling incoming calls from a variety of UK wide businesses. Good IT and Microsoft Office knowledge for the data-entry of the caller details to send messages correctly and quickly is required. Making appointments ... for a new challenge and passionate about customer service then I want to hear from you so please email your CV or call me on (Apply online only) to apply for this role. Please note that immediate...

  7. Quality and Sales Call Auditor

    Stoke-On-Trent | 15,000 - 17,000 | From CV Recruitment (Staffordshire) Ltd

    The Role: Protecting the business as the sales continue to grow by ensuring a robust audit process is in place to protect the business against any mis-selling or fraudulent activity. This new... opportunity of Sales Auditor will be reporting to the Compliance Officer and form part of the quality/audit department. * To maintain and support the business policies and processes within the sales department * Call monitoring to ensure that the sales processes are being adhered to * Monitoring to ensure that the business is not at risk of mis-selling * Monitoring to ensure that there is no fraudulent risk to our business * Implement and maintain records on the financial audits * Compile reports to the business on activity * Compile feedback to line manager on audits you have...

  8. Contact Centre Agents

    Crewe | £15,000 + benefits | From Assurant Solutions

    Recruiting Full Time Customer Service Agents with start dates inSeptember and October _________________________________________________________________________________ Big on personality our... rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to help over 8 million customers...

  9. Team Leader (Contact Centre)

    Stoke-On-Trent | £25000.00 pa + Benefits | From USMAART Ltd

    Team Leader (Contact Centre) Salary £25,000 pro rata Monday - Friday 8am - 4.30pm Our client are excited to be expanding their state of the art contact centre in Stoke on Trent. Due to a... of the art contact centre To adhere to internal systems and external industry standards To motivate a team of approximately 10/12 customer service agents who will be telephone based Daily management of the agents must include setting KPIs, manage call times, wrap times, system updates and compliance Key skills required Previous experience within a call centre capacity - Ideally managing ... new business initiative their is an immediate requirement for 9 experienced contact centre team leaders to manage teams of 10/12 customer service agents The contract is set to run for...

  10. Contact Centre Sales Advisor

    Crewe | £15k per annum plus bonus | From Brampton Recruitment Ltd

    Permanent Vacancy Job Title: Contact Centre Sales Advisor Hours: 40 hours per week, Monday to Friday between 9.00am - 7.00pm Salary: £15k per annum, potential to earn bonus of up to £1000... strategic planning skills and be commercially aware. Job Description: Our client is looking to recruit a dynamic, target driven individual to join an expending call centre team in a sales environment...

  11. Call Quality Coordinator

    Stoke-On-Trent | | From Davies Group

    Job Purpose: To listen to calls and evaluate the quality of calls and the level of service provided to customers . Duties and Responsibilities: Follow a set criteria of expectations from... our call audit criteria Compile feedback to line managers on audits that you have completed Report back to line manager on audits you have completed Actively keep up to date with the business policies in each area to ensure compliance is being monitored. To meet weekly and monthly deadlines in terms of work completion Comply to confidentiality due to the nature of the role Attend monthly quality meetings and feedback areas of improvement to your Claims Manager Actively take part in action planning as part of the quality function Complete trend analysis Co-ordination of age debt...

  12. Contact Centre Sales Advisor

    Crewe, Cheshire East | £15000/annum | From CV-Library

    Permanent Vacancy Job Title: Contact Centre Sales Advisor Hours: 40 hours per week, Monday to Friday between 9.00am – 7.00pm Salary: £15k per annum, potential to earn bonus of up to £1000... strategic planning skills and be commercially aware. Job Description: Our client is looking to recruit a dynamic, target driven individual to join an expending call centre team in a sales environment...

  13. Customer Service / Call Handler / Order Processor

    Crewe, Cheshire East | £7.20 - £7.50/hour | From CV-Library

    Job Title Customer Service / Call Handler / Order Processor Location Crewe Duration Temporary Ongoing Salary £NMW Job Description Meadowbank Associates are working with a leading local... available for successful candidates following the temporary basis. The successful applicants will be taking inbound calls from customers and will be using a bespoke ordering systems to place orders, deal with general enquires and returns. The role will involve high volume calls with the lead up to Christmas as this is a peak period for the business. Pay rate is £NMW and will be paid...

  14. Day Care Centre Support Worker

    Uttoxeter | - £14k-£14k | From CV-Library

    Benefits: Life assurance, access to childcare vouchers, flexible working times, opportunities for career development, paid training, industry recognised qualifications, fully funded DBS/PVG and... guaranteed hours. About this Job - We are expanding our team and looking for genuinely caring and hands on individuals to join our team of Support Workers. This Day Centre supports individuals at the service and within the local community. As a Support Worker you will be assisting them to lead independent and fulfilling lives; the people we support are at the heart of all we do. A big part of your role will be supporting people to do their favourite things and try new activities. We ensure they reach their full potential - and of course we'll make sure that you reach yours. As...

  15. Experienced Customer Service Advisor

    Stoke-on-Trent | £15,000 - £19,999 | From Vacancy Filler Ltd

    Experienced Customer Service AdvisorLocation: Stoke -on- TrentSalary: up to £16-17k per annum dependant upon experienceHours: 40hrs per weekDo you want to work for an award-winning financial... a call centre route is essential, this will have been acquired over several yearsThe Customer Service department offers individuals a lively, fun, and dynamic environment in which to develop their career ... excellent customer service within a call centre environmentEnthusiastic and passionate about delivering great serviceFocused on delivery and ensuring that all questions are answered competently and all ... and service providers, bike loan scheme and on site car valeting service.Their Customer Service Advisors deal with incoming calls from their customers and provide excellent customer service to ensure...

  16. Insurance Customer Service Advisor

    Stoke-on-Trent | £20,000 - £24,999 | From Vacancy Filler Ltd

    Job Title: Insurance Customer Service AdvisorLocation: Stoke -on- Trent, ST6 2BASalary: up to £22,000pa depending on experienceHours: 40 hrs per weekDue to recent and ongoing success, Autonet... candidates who have experience as the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Sales Executive, Business Development Officer, Telesales ... be responsible for taking calls from a variety of customers, ensuring all receive excellent service throughout the term of their insurance policy. A real passion for customer service is an essential ... resolvedPolite and be able to demonstrate empathy towards a customer's situation when neededSelf-motivated to achieve targets such as the numbers of emails and calls handledAn excellent communicator and be able to...