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100+ call centre jobs in Stoke-on-Trent

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  1. Onboarding Call Centre Trainer

    Crewe | 21k | From Oakland Recruitment

    We are seeking a confident New Hire Call Centre Trainer to develop, maintain & deliver Call Centre induction material, so that it is up to date and readily available for training & induction... programmes. The role will suit someone with either previous training & coaching background within call centre or an individual with knowledge of delivering training materials This includes power point presentations, tests and guidance notes to all new hire employees. Key Experience & responsibilities You must be able to deliver the training in small groups or 1:1 sessions depending on requirements in a positive & professional manner. Training is to cover all customer processes with particular focus on soft skills and customer service . Deliver training sessions to include...

  2. Call Centre Team Manager

    Crewe | 22-24K | From Oakland Recruitment

    We are seeking a professional and experienced Call Centre Customer Service Team leader / Team manager with experience in coaching, developing & mentoring a team of customer service agents to deliver... exceptional performance. This position is ideal for someone with previous experience as a Customer Service Team Manager / Leader within a Call Centre / Contact Centre environment. The ideal applicant will have Complaint Management experience as well the ability of identifying training needs and putting Personal Development plans in place. As a Customer Service Team Manager you will develop, assist and coach the customer service team ensuring that all KPI's are being achieved as well all operational processes are being adhered to. Responsibilities -To assist in leading...

  3. Call Handler

    Crewe | £16k - 16.5k per year | From Uniting Ambition

    Customer Service and Call Centre Vacancies - Full Time - Competitive Salary * Are you on the lookout for a new challenge within a busy, dynamic and exciting work environment? * Do you have... experience in Customer Service, Retail, Sales, Hospitality, Admin or A Contact Centre? We are looking for upbeat, confident and resilient individuals, who are looking to establish their career within my client's lively contact centre based in Crewe Fancy taking your first step into a contact centre career? Or maybe you already have customer service experience and you are looking for ... , answering inbound calls from existing customers from a well known, market leading brand, if you are tired from working for a script and having call time targets, then this role is going to be for you, we...

  4. Contact Centre Agents

    Crewe | £15,000 + benefits | From Assurant Solutions

    Recruiting Full Time Customer Service Agents with start dates in July and August _________________________________________________________________________________ Big on personality our... rapidly growing contact centre team is made up of all kinds of characters. So, whoever you are, you'll fit right in at Assurant Solutions. While some customer service experience would be great, our training will prepare you for anything. And as we keep on growing at an incredible rate - you'll grow and develop too. Answering calls from customers about their mobile and gadget insurance, you'll help them to protect the things that matter most. You'll get to know them and put them at ease. You'll take ownership of their queries. And you'll go out of your way to...

  5. Contact Centre Advisor

    Crewe | £15000/annum great career opportunities | From CV-Library

    Contact Centre Advisor The Company Our client is an international mobile phone insurance company that employs over 15,000 people. Their UK companies deal with over 1 million claims throughout... experience. Ideal Candidate - Will have previous customer service or call/contact centre experience. - Will have experience talking with customers over the telephone. - IT literate - Confident...

  6. Contact Centre Manager

    Stoke on trent | £30000 - £40000/annum | From CV-Library

    Are you an experienced Contact Centre Manager? Or perhaps you have a proven track record recruitment management? If yes, we we have an exciting role as contact centre manager.. What are we......

  7. Family Support Worker (Children's Centre Engagement)

    Congleton | | From CV-Library

    Search Consultancy are currently recruiting for a Childrens Centre Engagement Worker in Congelton, to work within a Sure Start Children's Centre This is an exciting opportunity and the role will... offered by the children's centre * Outreach work with Families within their home * Report writing and risk assessments * Contributing to the delivery of early intervention and preventative services for ... looking for a candidate with good communication & relationship skills with early years or experience within Childrens Centres. Previous work as an early years practitioner, nursery supervisor, or children's centre engagement worker is desirable ...

  8. Care Worker - Extra Care Scheme Abbey Hulton

    Stoke-On-Trent | £7.20 per hour Fantastic Staff benefits | From Comfort Call

    An exciting opportunity now exists to join the Comfort Call Extra Care team in Abbey Hulton. Do you care about making other people feel valued? Are you a positive person who thrives from making... call are one of the UK’s largest care providers. We pride ourselves on being supportive and as caring to our Care workers as we want them to be to our customers. ‘You’re at the heart of our business” Our customers are people who wish to live independently within the Extra Care Scheme. Being a Care Assistant is very rewarding and in return for your hard work Comfort Call can offer you: • Shifts ... would love to hear from you. Comfort Call is an equal opportunities employer This job was originally posted as www.totaljobs.com/JobSeeking/Care-Worker---Extra-Care-Scheme-Abbey...

  9. Inbound Claims Handlers

    Crewe | £15, 500-£16, 300 | From Oakland Recruitment

    Interviews available for permanent inbound customer service advisor. These are permanent roles 15k -16.3k dependent on experience. Excellent shift patterns. Previous call centre experience is... desirable but not essential. What is important are the right values, behaviours & ethics that leave our customers feeling that you have made a difference and reinforced that they are valued as a customer. This role is permanent and is a pure inbound customer service role involving no sales Key essential skills PC Confident & proficient Excellent communicator & listener Ability to be supportive & empathetic to customers Problem solve on a customer's behalf Provide practical solutions and 1st call resolution Passionate about service This role represents an excellent...

  10. Infrastructure Continuity Technician

    Stoke-On-Trent | £22k - £26k pa | From Searchability.co.uk

    Infrastructure Continuity Technician - Have you been involved in disaster recovery, passionate and skilled with server infrastructure and looking for your next move? Sourced by: @ITJobs_W - your... 24/7 twitter feed of latest IT vacancies across the West Midlands area. Key Skills: HARDWARE / NETWORKS / INFRASTRUCTURE / SERVER INSTALLATION / DATA CENTRE / THREAT IDENTIFICATION Who are we ... been involved within the disaster recovery decision making or business continuity process. A strong background in hardware decommissioning, network cabling and experience working within a data centre environment. Key Skills: HARDWARE / NETWORKS / INFRASTRUCTURE / SERVER INSTALLATION / DATA CENTRE / THREAT IDENTIFICATION Benefits: Basic salary of up to £26,000 plus a great team to be a part...

  11. Work From Home - Flexible Hours

    Stoke-On-Trent | Up to £48,000 per annum depending on hours worked | From Instant Web Leads

    Work from home in your spare time and create a fantastic extra income. Work with a major British company currently expanding rapidly throughout the UK & Ireland. Benefits include: * Flexible Hours... - Work when it suits you * Work from Home - No Commuting * £200 - £600 per month Starting Income (Part Time) * Full Training & Ongoing Support * Potential for £2,000 - £4,000+ per month for Team Leaders * Cash Bonuses * Car Incentives * Foreign Travel Incentive Every Year We have many exciting roles available from Distribution to Online Marketers and Team Leaders to Business Development. Many of our successful team members have come from various backgrounds such as; Retail, Sales Assistant, Armed Forces, Recruitment Consultant, Training Manager, Customer Service, Call Centre, Sales...

  12. Work From Home - Flexible Hours

    Stoke-On-Trent | Up to £48,000 per annum depending on hours worked | From Instant Web Leads

    Work from home in your spare time and create a fantastic extra income. Work with a major British company currently expanding rapidly throughout the UK & Ireland. Benefits include: * Flexible... Service, Call Centre, Sales Representatives, Teachers, Hospitality, Catering and Care Workers. Click 'APPLY' to register your interest and watch our company introductory film. Applicants must be...

  13. Operations Manager

    Stoke-On-Trent | £50k-£60k | From Meadowbank Associates Ltd

    My client is a market leader in the financial services sector. They are currently looking for and experience Operations Manager to join their team to assist in driving the business forward and... industry - Experience managing a large call centre - Experience in motivating, coaching and developing large teams - Commercial awareness - Strategic skills - Results orientated This is...

  14. Body Shop Manager

    Crewe | £30k - £35k pa | From Alecto Recruitment Limited

    Our client, a group of accident repair centres, have a fantastic opportunity for an experienced Body Shop Manager for their branch in Crewe You will be responsible for supporting a team in order.... **************************** or call ************ in strict confidence. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches...

  15. Resource Planning Manager

    Stoke-On-Trent | £33k per year + bens | From Douglas Jackson

    Job Ref: DJJV1126 Job Title: Resource Planning Manager Location: Midlands (Stoke-on-Trent) Salary: Up to £33,000 + benefits Joining a growing national organisation, this is the... and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment...

  16. Telemarketing Executive - Stoke-on-trent

    Stoke-on-Trent | £15000 - £22000/annum Plus Bonus & Benefits | From CV-Library

    Our client are a Franchised Dealership - Who are looking for a Telemarketing Executive to join their busy dealership in Stoke-on-Trent. Salary & Hours Basic : 15000 Envisaged... OTE:22000 Bonus/Commission Scheme (brief details): bonus time saved Other benefits: staff discounts Working hours: Rota (08.30-5.30, 09.00-18.00, 10.00-1900) Skills & Experience Ideal candidate background: Call centre or sales motor trade not required. Main purpose/details of the role (brief details): make out bound calls, service & mot reminders Candidate essential requirements: background in sales or call centre experience Candidate desirable requirements: flexible working, self-driven, target driven, Start Date: ASAP How to apply Apply by submitting your CV on...

  17. Head of Operations (Financial Services)

    Stoke-On-Trent | £50000 - £60000 per annum | From James Wilcockson Associates Ltd

    Head of Operations (Financial Services) - Stoke-On-Trent - £50,000 - £60,000, 20 Days Holiday + Bank Holidays This is an exciting opportunity in Stoke-on-Trent for an experienced individual... is to drive performance and customer satisfaction in a fast paced call centre environment, encouraging a good culture for all teams to thrive in! As Head of Operations (Financial Services), your job ... of financial services / banking / debt collection Previous experience of managing a large call centre environment Ability to motivate, coach and develop people Positive and enthusiastic approach Good ... , Call Centre Manager Benefits: Salary of £50k - £60k Excellent working environment Working with a growing business with large blue chip customers! Application Process Once your application has...

  18. Team Leader - Cheadle

    Stoke-On-Trent | £18523 Per Annum | From Recruitment Boutique

    Our client, Affinity Trust, is recruiting for a full time Team Leader in Cheadle, Staffordshire area. The company is a national charity providing high-quality, personalised support to adults with... to ensure that people`s support plans are up to date, and reflect their wishes and aspirations through their person centred plans. Also take part in an on call rota to ensure that our staff have ... of the management team to promote person centred support and to support the staff team. Your working week will be split between direct support and management time. Work alongside the Support Manager to ensure ... ), contributory pension scheme, paid on call, excellent training and development opportunities, childcare vouchers, employee assistance scheme and occupational health support. If you want to help people to have...