About the role
In this exciting role you will have overall responsibility for achieving Customer Experience targets through effect management of a team of advisors handling queries for our... Business customers.
In the role as Contact Centre Team leader you will lead and motivate staff to ensure all quality, productivity, utilisation, employee and customer service targets are achieved ... the team and Centre outside core operational hours, will be key to your success in the role.
Highly customer focused & professional, with a passion for coaching and strong track record ... .
Currently working for, or experience of working in, a team leader role within a customer service environment, we’ll be looking for excellent leadership skills with a self-motivated ‘can-do’ attitude...