I'm looking for a couple of Voice Support Engineers to work for a client of mine in the Taunton area.
You must have strong experience with PABX admin and support, excellent understanding of... Contact Centres and multichannel blending and be very familiar with VOIP.
Demonstrable experience of voice support and provision (PABX, Handsets etc.) at tier 2 level.
Able to demonstrate several years of Contact Centre support and provision experience in a multichannel environment.
Understanding of VOIP/IPT solutions (SIP, TCP/IP, WAN/LAN, IVR and QoS)
Unify Openscape Contact Centre and OpenScape Voice
Unified Comms experience.
VOIP/IPT solutions (SIP, TCP/IP, WAN/LAN, IVR and QoS) experience
Web Chat solutions...