PURPOSE OF THE FUNCTION
As part of a dynamic team you would be responsible for managing customer inquiries and developing strong customer relations both internally and externally.
- First point of contact for handling all inquiries (phone, e-mail, fax, .) from customers (hospital, private and clinical lab, industry, research) and our sales team.
- Establish, maintain and enhance an in-depth working relationship with key customers.
- Strive for First Contact Resolution on all queries
- First line product support for BDDS & BDB customers
- Keep customers informed of order status in a proactive manner
- Managing service complaints by ensuring a prompt investigation and action towards our customers.
- Analyse & coordinate...