Call Centre Manager- Nottingham £30,000-£35,000
CCA Recruitment are recruiting for a reputable outsourcer who seek to add to their management team by recruiting an experience Call Centre... the team leaders, training, quality and RP to ensure first class customer service and KPI's and SLA's are achieved.
* Managing multi-channel contact centre operation handling calls, both inbound and outbound around 22FTE
This outsource is looking for a Call Centre Manager who can be responsible for two key clients of the business, handling responses from direct mail ... , efficiency and effectiveness.
* Manage the contact centre team, ensuring the smooth running of the department and that KPIs are delivered against targets.
* Problem solving...