Core hours: Monday to Friday, 9.00am to 5.15pm, however due to the shift patterns of the collections agents, flexibility will be required for this role to coach during the early shift (8am start) or... ideally will have previously worked in a similar training and development, or senior collections role.
You will have strong people skills along with the ability to mentor and lead. You will have the ability to use ICT not only to prepare and deliver training but to also utilise our speech analytics software.
You will develop and deliver in-house training programmes, train new staff, provide regular one to one coaching and periodic refresher training to ensure staff are maintaining the high standards expected by the organisation and its regulators.
Main Duties and Responsibilities