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Call Centre jobs in Bathgate

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  1. Contact Centre Trainer

    Dunfermline | Competitive | From Avenue Scotland Limited

    Avenue Scotland has a fantastic new opportunity for a Contact Centre Trainer to join our clients' expanding team in the Dunfermline are. Based in their modern facility the Trainer will work... and staff development "Maintain the accuracy and development "Review Quality / monitoring and scoring the quality of Contact Centre Agents calls "Review and feedback the quality of Remedy ... alongside the Manager and Team Leader to provide first class training to new and existing staff. Key Responsibilities "Train new starters to the Contact Centre with Induction programme "Train new starters to the Contact Centre on the various products on offer "Train all Contact Centre staff, including experienced existing staff, on new products that our client Launches to...

  2. Contact Centre Trainer

    Dunfermline | £NEG Competitive | From CV-Library

    Avenue Scotland has a fantastic new opportunity for a Contact Centre Trainer to join our clients' expanding team in the Dunfermline are. Based in their modern facility the Trainer will work... and development "Review Quality / monitoring and scoring the quality of Contact Centre Agents calls "Review and feedback the quality of Remedy logs "Analyse data to highlight areas for improvement "Analyse ... alongside the Manager and Team Leader to provide first class training to new and existing staff. Key Responsibilities "Train new starters to the Contact Centre with Induction programme "Train new starters to the Contact Centre on the various products on offer "Train all Contact Centre staff, including experienced existing staff, on new products that our client Launches to customers (both...

  3. Customer Adviser (Bank Contact Centre) Dunfermline

    Dunfermline | - £15k-£16k | From The Verridian Group

    These Roles are within our Clients Contact Centre Telephone Banking Teams. To be the key first, and often only, point of contact for customer calls, providing an excellent level of customer... service that exceeds expectations and in doing so reduces the need to transfer calls. Putting each customer at the heart of everything we do by demonstrating a genuine interest in their current needs and future aspirations. Start date: 4 April 2016 (no more than 1 day holiday can be taken during the first few weeks of training) Flextra 10pm- 30-40 hours per week. Shifts ... originally posted as www.totaljobs.com/JobSeeking/Customer-Adviser-Bank-Contact-Centre-Dunfermline_job64703752 ...

  4. Nursery Teacher (Early Years), Inveralmond Early Years Centre Livingston, 4.16, CD14/02/2016

    Livingston | £26,628 - £35,409 per year | From myjobscotland

    West Lothian Council Job Description Nursery Teacher, Invealmond Early Years Centre, 35 hours per week, Closing Date 14 February 2016 West... offer of employment being made by West Lothian Council. This job was originally posted as www.totaljobs.com/JobSeeking/Nursery-Teacher-Early-Years-Inveralmond-Early-Years-Centre...

  5. Customer Service Advisor - Dunfermline

    Dunfermline | £8.40 - £9/hour | From Cordant Contact Centre Yorkshire

    Our client, a large and successful banking group are looking to recruit a number of agents to work on their Telephone Banking team based in Dunfermline. This is a fantastic opportunity for... calls from customers in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact. * Contribute to the achievement of the Contact Centre Balanced Scorecard through the achievement of key aims and objectives. * Promote alternative delivery channels such as Internet Banking and IVR ensuring that ... and regulatory requirements. * Maintain a good understanding of company products and services including key features and benefits. * Ensure that all call handovers to other areas of the Group are carried out...

  6. Administrator/Customer Advisor

    Livingston | £15500/annum | From Cordant Contact Centre Maldon South

    Back Office Admin/Customer Service Advisor, Edinburgh-Livingston, £15,500pa, 6 month Fixed Term Contract, Immediate Start Dates! We currently have multiple Customer Service Fixed Term Contracts... available, with a well known Company based in Livingston. We will be interviewing the first week in the new year and looking to make job offers straight away! Don't delay, interview slots are filling up quickly, we want to hear from you TODAY! Responsibilities: Handling inbound calls Admin duties Providing excellent customer service Data input Dealing with email correspondence Handling confidential information Liaising with customers over phone and email Accessing and updating informationEssential attributes: Excellent communication skills Admin experience Customer Service...

  7. Part Time Sales Assistant

    Falkirk | £8,438 per year | From Crown Paints Decorating Centre

    Crown Decorating Centres is currently seeking Part Time Sales Assistant to join us in Stirling . The successful applicants will receive a salary of £8,438 pa plus excellent... benefits. PLEASE NOTE YOU MUST HOLD A FULL DRIVING LICENCE. With 118 Crown Decorating Centres around the UK, we are committed to delivering a first class service to our customers. We have an exciting opportunity for you to join the team at our Stirling Crown Decorating Centre. The store opening hours are currently from 7.30 a.m. to 5.00 pm, Monday to Friday and from 8.00 am to 2.00 p.m. on Saturdays. You will normally be required to work 20 hours a week, within the Store’s opening hours, including some public holidays, and you will also be required to work additional hours when...

  8. Resource Planner

    Dunfermline | Competitive | From Avenue Scotland Limited

    Avenue Scotland has a fantastic new opportunity for a Quality & Resource / MI Planner to join our clients' expanding team in the Dunfermline are. JOB PURPOSE/MISSION: To plan the resourcing... of contact centre trends and key statistics on a regular basis. "Review Quality / monitoring and scoring the quality of Contact Centre Agents calls "Review and feedback the quality of Remedy logs ... requirements for the Customer Contact Centres to enable the Customer Contact Centres to get the best efficiency from the staff available. Also provide all relevant MI for customers and staff on a daily, weekly, or monthly basis. Key Responsibilities: "Produce shift patterns for all agents at least two months in advance "Produce performance MI for Agents, Teams and the Contact Centre as...

  9. Customer Advisor

    Scotland | £15008 - £15841 per annum | From Contactiii

    Customer Advisor Start Date 04/04/2016 Contact Centres /Customer Service Location: Dunfermline Summary: Looking for Customer Service Consultant to work in the Contact Centre Telephone... Banking Team. Working patterns: Shift Patterns: Flextra - 30-40 hours per week Shifts between Mon-Sun. 0800-2200 5 days per week. 4-10 hour shift per day Max 45% weekend days per 8 weeks -Usual salary plus the following increases: 50% for hours between 8pm and 10pm. - A high performing, customer focused individual who strives to deliver world class customer service over the telephone to customers whilst delivering on telephony measures. - Handling inbound calls following a defined call structure to answer queries and provide service on all aspects of mortgages...

  10. Resource Planner

    Dunfermline | £NEG Competitive | From CV-Library

    Avenue Scotland has a fantastic new opportunity for a Quality & Resource / MI Planner to join our clients' expanding team in the Dunfermline are. JOB PURPOSE/MISSION: To plan the resourcing... of contact centre trends and key statistics on a regular basis. "Review Quality / monitoring and scoring the quality of Contact Centre Agents calls "Review and feedback the quality of Remedy logs ... requirements for the Customer Contact Centres to enable the Customer Contact Centres to get the best efficiency from the staff available. Also provide all relevant MI for customers and staff on a daily, weekly, or monthly basis. Key Responsibilities: "Produce shift patterns for all agents at least two months in advance "Produce performance MI for Agents, Teams and the Contact Centre as...

  11. Customer Service Advisor

    Cumbernauld | | From CV-Library

    Are you passionate about Customer Service? Do you strive on delivering excellent results? Would you love an opportunity to work within a Global company? Search Consultancy are currently... recruiting for Inbound Customer Service Advisors to work on a 6 Fixed Term Contract for one of our clients based in Cumbernauld. Previous call centre experience is essential. You must be customer ... ) The role will involve: Dealing with inbound calls from customers Taking ownership of calls and resolving any issues Providing first class customer service Inputting information on to inhouse databaseThe ideal candidate will: Have previous experience in a call centre role Have great communication skills Have a passion for delivering excellent customer service Must be able to pass...

  12. Helpdesk Team Leader

    Dunfermline | | From CV-Library

    Avenue Scotland are currently recruiting a Helpdesk Team Leader for their well established client. Based in their modern facility you will lead a team of Helpdesk Agents within the Customer... Contact Centre, providing a professional, high standard helpdesk solution service to all merchants and customers. Key Responsibilities: - Lead, coach and manage a team of Helpdesk Agents, to ensure all the team members meet all KPI's, service targets and quality standards. - Manage call distribution, using the telephony system to ensure all Contact Centre Helpdesk SLA's are met. - Provide ... KPI/SLA's: - Inbound Telephone Calls to be answered within Contact Centre targets (>80% SLA - <5% abandoned calls) - Achieve an average of 6.5 calls per hour (combined as inbound and outbound...

  13. Staff Nurse (Nights)

    Motherwell | £16,016 - 28,028 per year + benefits | From Amore

    The Avondale care home is situated in a residential area of Motherwell, approximately ½ mile from Strathclyde Country Park. We are on the main bus route, and are 1 mile from the nearest... train station. Both Motherwell and nearby Hamilton have shopping centres. As a Registered Nurse you will undertake and manage direct patient care, having participated fully in the assessment, planning and evaluation of medical, physical and social care needs. Supportive and passionate about patient safety, clinical excellence and person-centred care, you will work as part of our dedicated ... holidays · Online benefits and cashback rewards · Cycle to work scheme · SMART Childcare Vouchers · SMART Pension option For more information regarding this position, please call the home manager...

  14. Team Leader - Motherwell

    Motherwell | £17000 - £19000 per annum | From Logistics Job Shop Ltd

    Our client who specialises in next day delivery services for mail, parcels and 2-Man deliveries to both residential and business addresses is now seeking a Team Leader for their site in... with the Customer call centre Answer Customer queries in a fast efficient way There may need be the need to drive the company vehicle to make a Customer deliveries, again ensuring a Good Customer ... Motherwell. Salary: £17,000- £19,000 Job Role: To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way. Overall Purpose of Role: To adhere to a Strict Security Policy throughout the Service Centre, safe guarding Customers freight To use company systems to create and update deliveries...

  15. Team Leader - Motherwell

    Motherwell | £17k - £19k pa | From Logistics Job Shop Limited

    Our client who specialises in next day delivery services for mail, parcels and 2-Man deliveries to both residential and business addresses is now seeking a Team Leader for their site in... and closely with the Customer call centre - Answer Customer queries in a fast efficient way - There may need be the need to drive the company vehicle to make a Customer deliveries, again ensuring a Good ... Motherwell. Salary: £17,000- £19,000 Job Role: To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way. Overall Purpose of Role: - To adhere to a Strict Security Policy throughout the Service Centre, safe guarding Customers freight - To use company systems to create and update...

  16. Trainee Customer Field Sales Executive

    Motherwell | - £45k-£65k | From Penicuik

    Have you worked with customers and enjoyedinteracting face to face? Would you be interested in a role where your effortmatches the financial reward? What to earn £50K per year? Do you want to... service, sales representative,marketing supervisor, sales executive, direct sales, field sales, marketingexecutive, retail, call centre, call centre inbound, marketing representative,call centre outbound...

  17. Transport Manager

    Livingston | £Attractive | From BWSR

    Our client is a leading whole sale distribution company based in West Lothian who are currently recruiting for a Transport Manager to join their service centre on a permanent basis. This role will... focus of their actions. It would be advantageous for you to hold a CPC. To apply for this position please send your CV to Ryan Wilson at or call on 0141 272 8120 to discuss this further. BWSR...

  18. Field Sales Design Consultant

    Falkirk | CompetitivetxtSalaryFrom=0 | From CVWOW

    Field Sales Designers – earning potential £30,000-£60,000 in your first year. “Life really is too short not to be working with one of the UK’s finest self-employed, commission only, sales teams.... a successful career as a self-employed Field Sales Designer. Appointments Our contact centre in Portsmouth work hard to supply you with qualified appointments generated from our website, press ... closing new business Have good IT literacy skills Must be eligible to work in the UK To apply simply email your CV by return and one of the Thomas Sanderson team will call you back with further details...

  19. Recruitment Consultant

    Livingston | | From Margaret Hodge Recruitment

    Margaret Hodge Recruitment is currently going through an exciting phase of growth and development within the vibrant Scottish recruitment market. In order for us to achieve our expansion plans,... we would like to speak to any ambitious Recruitment Consultants/Senior Recruitment Consultants, both temporary and permanent from any discipline, who are looking for an exciting new challenge. This role would be based in our Livingston Office, just off the M8, next to Almondvale Centre. Interested?? Please apply now or call Graham Black for a confidential chat on 07468691223. This job was originally posted as www.totaljobs.com/JobSeeking/Recruitment-Consultant_job64750164 ...