German Customer Service
The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email) of American Express...., inbound/outbound telephone calls and emails
- Obtain and track payment commitments
- Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing ... and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
- Account reconciliation ... literacy
- High attention to detail
- Ability to multi-task, set priorities
- In depth knowledge of collection techniques.
- Customer service
- Negotiation skills & conflict resolution...