Location: Heathrow Airport or London City Airport
Reports to: Customer Service Manager
Bonus: Team incentivisation/ rewards based on KPI's across service, sales and teamwork
Holiday:... burden of lugging their luggage around town.
You will be the face of the company, checking customers in and out of the service, delivering a seamless luggage transfer operation in and out ... quality and consistent 'white glove' service, exceeding customer expectations
* Be proactive in looking at the day's bookings/ flight arrivals, recognising members/ repeat customers ... different locations if required (Heathrow, London City, Gatwick etc)
* Proactively engage with passengers, selling the benefits of our service/ a new way to travel
* Guide new customers through...