The Customer Services Associate is responsible for: delivering service excellence to clients and their employees in line with the quality framework, making a positive contribution to... achieving service levels.
As a Customer Service Agent your key responsibilities will include:
Customer Service Associates will spend the majority of their time handling telephone calls from ... calls, mailbox management, assisting with system navigation, handling changes to personal details, and pin resets.
The Customer Service Associate will help to achieve service levels and quality measures through adhering to phone schedules and maintaining a high level of customer service. They will support the caller using active listening and customer service skills, helping to resolve enquiries...