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Call Centre Jobs In Welwyn

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  1. Contact Centre Team Member - Call Handling

    Letchworth Garden City | From £18,000 to £20,000 per annum | From Enterprise Personnel Ltd

    Our client is looking for a Contact Centre Team Member – Call Handling to join their team on a permanent basis. Ideally you will have experience in inbound call handling and customer service. ... shifts are: 7:30am – 4pm 8:30am – 5pm 9:00am – 5pm This job was originally posted as www.totaljobs.com/JobSeeking/Contact-Centre-Team-Member---Call-Handling_job62517824 ... performance •Liaise with other departments to improve processes •Ability to multitask across 2 work streams, call handling and billing •Continuously improve customer satisfaction levels •Meet and exceeds set KPI’s including; all call out orders acknowledged within agreed time frame Knowledge and Experience: •Excellent communication skills at all levels, both...

  2. Service Centre Manager

    Stevenage | £35k - 42k per year + Pension and Bonus | From Anderson Wright Consulting Ltd

    SERVICE CENTRE MANAGER – STEVENAGE AREA, HERTFORDSHIRE – SALARY £35K - £42K (DEP ON EXPERIENCE) 22 DAYS HOLIDAY (rising with service) + PENSION SCHEME AND PERFORMANCE RELATED BONUS We are currently... looking for a professional and experienced Service Centre Manager to oversee the running of a busy service centre, operational activity and provide a high level of customer service within ... to achieve outstanding success. As the Service Centre Manager, you will be: Managing SLAs, P&L, Standard Operational Procedures and credit control process. Responsible for the management of 23 ... and standards Ensure all Service Centre employees have a strong working knowledge and understanding of their roles Responsible for the training and development of staff, involving measuring...

  3. Call Handler - Luton

    Luton | £8 - £9/hour | From Workmates & Daniel Owen Ltd

    I am currently recruiting for an experienced Repairs Administrator & Call-handler for a temp to perm position within a social housing maintenance contractor based in Luton. You will be responsible... for assisting with all the back-office functions of the maintenance contract in order to ensure maximum efficiency. You will be required to take calls from tenants in order to take the details of their repairs and prioritise jobs as necessary. You will also need to perform database maintenance, ensuring all performance data is kept up to date and accurate so the Key Performance Indicators can be monitored. The progress of repairs jobs will be recorded so that all departments have access to up-to-the-minute information. You may also be required to assist with the preparation of sub...

  4. MI Manager

    Luton | £45k - 50k per year + Excellent benefits package | From Call Centre Associates Ltd

    MI Manager Luton - Salary is to £45,000 plus benefits package CCA Recruitment Group are currently supporting our services based client with the recruitment of a technically strong MI Manager......

  5. Day Centre Support Workers

    Welwyn Garden City | £7.64 - £7.90/hour | From Medacs Social Care

    Medacs Healthcare are recruiting experienced Support Workers to work in Day Centres in the St Albans, Welwyn Garden City, Hatfield, Cheshunt, Hoddesdon and Watford areas of Hertfordshire. Working... hours are normally 9.00am - 3.30pm. Rate of pay £7.64 per hour for the first 12 weeks upto £7.90 per hour after 12 weeks. Benefits;- *Daily Payroll *Holiday Pay You will require a minimum of 6 months experience in a similar role. To apply please call Emma on (Apply online only) or email a copy of your CV ...

  6. Contact Centre Advisor

    Hatfield | £19667/annum + Bonus & Competitive Benefits | From Ocado

    Ocado are an award-winning online retailer revolutionising grocery shopping in the UK. We love finding better ways to do things, and are proud to do things differently. With the online grocery... the key reasons for our huge growth over the last decade. Our Contact Centre Advisors are the voice of our operation and a vital part of our business. You will be responsible for delivering ... with customer queries and complaints via telephone and email - Communicating with various internal departments - Using our internal system effectively. Take detailed notes on each call to ensure all ... and being computer literate is essential. Due to the nature of our business our Contact Centre is open seven days a week from 8:00am to 11:00pm. Please note that to be considered for this position you must...

  7. Assistant Centre Manager

    St. Albans | Competitive | From Kwik Fit

    - To assume full responsibility in manager's absence.- To assist in operating the centre in order to achieve sales, controllable cost and profits targets, ensuring every member of staff understands... and achieves their responsibilities and accountabilities.- To achieve and maintain full customer satisfaction through key performance measures.- Actively source and secure business to increase sales and profit.- To motivate and retain staff aligned to centre compliment levels.- Support and operate the training and development plan set by Company.- To ensure full compliance with all Company ... .- Comply with all Health and Safety regulations and other legal requirements. This job was originally posted as www.totaljobs.com/JobSeeking/Assistant-Centre-Manager_job62456023 ...

  8. Windows Data Centre Engineer

    St Albans | 45000 | From Connectus

    Windows Data Centre Engineer - Welwyn Garden City - £35,000 - £45,000 Introduction An incredibly exciting opportunity has arisen for a Windows Data Centre Engineer to work for one of the UK's... largest IT organisations. Specification Windows Data Centre Engineer - Welwyn Garden City - £35,000 - £45,000 As a Windows Data Centre Engineer you will be responsible for working on a range of operational projects in a global customer environment. You will work alongside sales teams and solutions architects in making proposals by giving and gathering environment inputs, liaising with internal staff, external vendors and customer teams to meet project objectives. Skills Required: -Experience working on transformation projects -Physical/Virtual server build of Windows 2008/2012...

  9. German Customer Service Agent Luton, UK GBP21k

    luton | | From Tip Top Job

    Company:Our client is a leading US company with over 25,000 employed globally. They are currently recruiting for the role of German Customer Service agent in their Luton headquarters. Role:... The role of German Customer Service Agent is as follows; :Troubleshoot client queries regarding their products and services in line with the policies and procedures of the company :Respond to customer calls and emails while supporting clients on a wide range of issues, escalating when necessary :Answer queries, act quickly and professionally, deliver great service and is flexible in their ... in the automotive industry is an advantage; candidates are required to have a full, clean driving licence also :Experience in the area of call routing and case management process is essential...

  10. German Customer Service Agent Luton, UK GBP21k

    madrid | | From Tip Top Job

    Company:Our client is a leading US company with over 25,000 employed globally. They are currently recruiting for the role of German Customer Service agent in their Luton headquarters. Role:... The role of German Customer Service Agent is as follows; :Troubleshoot client queries regarding their products and services in line with the policies and procedures of the company :Respond to customer calls and emails while supporting clients on a wide range of issues, escalating when necessary :Answer queries, act quickly and professionally, deliver great service and is flexible in their ... in the automotive industry is an advantage; candidates are required to have a full, clean driving licence also :Experience in the area of call routing and case management process is essential...

  11. Customer Contact Centre Team Leader

    Watford | From £24,000 to £25,999 per annum 30k OTE | From Matching People 2 Jobs

    Our client is offering a fantastic opportunity for a commercially focused and customer centric Team Leader to join their already thriving customer contact centre. Our client is an established... automotive group providing Volvo cars in London and the Home Counties. In 2014 they were awarded the ' Highly Commended Employer of the Year' at the Motor Trade Awards. As the Contact Centre Team Leader you will be reporting to the Marketing function. The Contact Centre Team Leader will be responsible for the day to day running of a the customer contact team and for ensuring the achievement of KPI's and delivery of exceptional service. The Contact Centre Team Leader role is a semi-productive one (75% of time on the phones 25% supervision) so will entail time on the phones supporting...

  12. Senior Adolescent Resource Centre Worker

    Welwyn Garden City | £25,440 - £31,846 per annum | From Hertfordshire County Council

    Senior Adolescent Resource Centre and Senior Short Breaks Workers x 3 roles Welwyn Garden City and Watford, required to be flexible to work at other center's in the County £25,440 - £31,846 p.a.... work with children and families with the most complex needs and supervise, monitor and evaluate ARC interventions (Attachment, Self-Regulation and Competence developed at the Boston Trauma Centre) and be ... May 2015  Interview date: W/C 8th June 2015 This job was originally posted as www.totaljobs.com/JobSeeking/Senior-Adolescent-Resource-Centre-Worker_job62484142 ...

  13. Information Advice & Guidance (IAG) Advisor - Adult Skills Service

    Dunstable | | From Triumph Consultants

    Information Advice & Guidance (IAG) Advisor - Adult Skills Service Reference no: C Bedfordshire 839538 Pay Rate: 11.50 ph PAYE, noting that Ltd/Umbrella company rates may also... and other qualifications called for. TO AVOID BEING REJECTED your CV should clearly state that you are AVAILABLE TO START WORK IMMEDIATELY OR AT SHORT NOTICE. WE CANNOT USE INFORMATION IN COVERING...