Expanding IT company requires a 1st and 2nd Line Technical Support Specialist to provide remote technical telephone support for clients. Will be responsible for supporting small to medium business... provide first-class customer support and be able to work within a pressurised environment. From a technical perspective, you must have strong skills to 2nd line level within MS Windows Small Business ... -V would be advantageous.
Key Skills & Attributes:
* Experience providing technical support at 2nd Line level
* Strong knowledge of MS Products including desktops and servers, PCs, etc ... and professionally towards 3rd line level.
3 month role, possibly temporary to permanent.
1st and 2nd line support, MS Desktop and Windows Server 2008 R2, SBS, Exchange Server, VMware...