This award winning internet, domain names and hosting company currently have an exciting opportunity for a confident and customer focused Customer Care Advisor to join their expanding team. You will... supporting their customers with their websites, email accounts and hosting packages answering queries and resolving issues both by phone and email. This can include general customer service and billing ... the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
- Ensuring all enquiries are logged and kept up-to-date and all problems ... quick resolution.
- Ensuring customers are kept up-to-date with developments
- Ensuring all enquiries are resolved in line with the department SLAs & KPIs
- Escalating problems to a team leader...