Salary: £23,643.66 per annum (plus comprehensive benefits)
Permanent - 37 Hours per week
There has never been a more exciting time to join... and 17.30
With customer service your number one priority, you will carry out coaching and training on customer service, induction and systems training along with technical subject matter training for customer service and housing staff.
As Training Officer, you will report into the Training and Quality Team Leader and be part of a team keen to continuously improve the services provided. You will design and implement training courses and provide supporting guides. You will ensure that quality monitoring is carried out on all methods of contact, contact logging, accuracy of information...