Do you want to work for a growing organisation that are a market leader in their field? Are you passionate about providing excellent customer service? If so, then I want to hear from you.
My... client, based in Cwmbran, are looking for a dynamic and driven Customer Support Analyst to join their growing team. As a Customer Support Analyst, you will be responsible for communicating with the client and supporting them on any issues or changes to their service provision.
As a Customer Support Analyst, your main duties and responsibilities will include:
* Proactive monitoring of client's processes, assigning resource to ensure SLAs are met
* Analysis and reporting to the client how processes and resources are working
* Identify and communicate opportunities for continuous...