Resource Planning & Forecasting Manager (Contact Centre)
Full Time- Permanent
Responsible for delivering short, medium and long term planning... solutions across the EMEA and APAC regions
Leading a team of 5 direct reports
Must be an expert user of a WFM tool (Teleopti, Totalview IEX, Impact360 etc.)
CMR are partnered with a market leading global brand who are looking to recruit a contact centre resource planning expert to lead a team of 5 direct reports. Reporting into the Director of WFM, you will be responsible for delivery short, medium and long term forecasts across the EMEA and APAC regions.
You will support the delivery of a global resourcing plan, driving best practice and the future direction of Operations through...