Call Centre / Contact Centre Operations Manager
Location : Chiswick, W4
Salary : £Negotiable + Bonus & Benefits
Employment Status : Full-Time, Permanent
Hours : 37.5 per week; flexibility... and brand forward by way of insight.
Dealing and analysing queries and complaints through various channels, Live/Web chat/Video chat/WhatsApp, inbound calls, outbound calls, emails/letters ... .
- Taking direction from the Contact Centre Manager to ensure all recruitment requirements are covered.
- Ensuring regular accurate communication (verbal & written) with relevant parties across the business (daily/weekly) to ensure a fully supportive operational function.
- Assisting the Contact Centre Manager to deliver the operational strategy. Work to build a cross site and cross functional...