Services Manager - Responsible for all IT Service Management (Operations, Delivery, Transition, Apps Management) for this leading company based in Yeovil - Paying £55 - £70k + superb... the in situ senior contact for Services that are delivered by the Service towers.
This role has specific responsibility for:
*Service Operations (service desk, incident management, problem management, operational security, risk management and operational security)
*Service Delivery (Service catalogue, service availability and capacity requirements, SLA's)
*Service Transition (service introduction, change and release management )
*Application Management (Application catalogue, target application SLA / KPI, management of third party application delivery, tactical change / demand...