Summary of the Job
The Technical Support Engineer will provide technical leadership and support for the diagnosis of client fault calls or to engineering personnel. This role will be office or... documentation to ensure technical skills are up-to-date and effective
* To liaise with internal departments in a positive and professional manner (e.g. engineering personnel, Customer Call Centre, Logistics, Repair Centre, etc.)
* To provide proactive feedback on engineer performance, initiatives to reduce call volumes or reduce spare part usage through line management chain to ensure ongoing ... Responsibilities
* To liaise with the local customer representative/s, or client help desk/s, in order to diagnose faults
* To 'fix' calls remotely (by telephone or with remote tools) to avoid the need for...