Call Quality Analyst
£17,000 pa (rising to £17,594.46 after successful completion of a 12 week probationary period)
Working hours: Monday to Friday 09:00 - 17:30
Do..., look no further.
BPA Quality is the world leader in providing Call Quality Assurance solutions to the Call Centre industry. We analyse and measure the quality of customer service interactions and recommend transparent and realistic solutions.
As a Call Quality Analyst, you will be responsible for analysing interactions between customers and a key client’s contact centre via phone calls ... a demonstrable excellent level of English
- Experience of working in a Customer Call Centre would be advantageous