Due to continued growth, my client have secured a new contract, and require a team to work on this. Blacks Supply are currently recruiting for a Team Leader. The successful candidate will then be... required to recruit a team of Sales Advisors to work on this new campaign.
The successful candidates need to be able to hit the ground running, and lead a team of Contact Centre Advisors, be able ... of call for resolving escalated issues to the satisfaction of the client in a timely manner to minimise risk to the company and client
To maintain the highest levels of satisfaction with customers ... of new Advisors
To complete all management reporting accurately and within agreed timescales
To conduct regular team briefings
To manage controllable costs, e.g. telephone calls, stationary...