Customer Care Officer
Our award winning client has over 100 years experience in healthcare cover and due to their continuous expansion are now looking for a full time Customer Care Officer to... join their dynamic Customer Care Team.
*Processing enquiries from the telephone, website, mailers, etc.
*Updating personal information on member records
*Liaising with other departments, as required, regarding queries
*Handle informal head office complaints
*Ensuring Navision and CRM databases are updated and interactions logged
*Dealing with administration ... Customer Relations Manager
*Excellent communication (both verbal and written), interpersonal and organisational skills
*Excellent telephone manner, friendly but professional...