Working on behalf of our client, we are seeking a Call Handler to work as part of a team in a customer service environment.
Flexibility is required for this role, as the successful candidate will... be required to follow a shift pattern during the hours of 8am - 8pm, Monday - Saturday.
As well as basic administration duties, this role will involve:
* Dealing with telephone & e-mail queries and working within agreed service levels to respond to customer needs.
* Achieve call monitoring targets.
* Provide support to Customers, giving prompt and accurate advice.
* Prioritising ... and pass files/calls to other members of staff.
Along with being able to work well in stressful situations, the suitable candidate must be organised and have great communication skills, both verbal...