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Call Centre jobs in Newport Pagnell

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  1. Customer Service - Call Centre Based

    Northampton | £15k pa | From Search Consultancy Ltd

    Inbound Customer Service Advisor Call Centre Based Full Time Northampton, Northamptonshire £15015 per annum We are recruiting for a number of Inbound Customer Service Advisors for a Call and...: ***************************** or call: ************ for an immediate telephone interview. Key Words: Inbound, Customer Service, Northampton, Northamptonshire, Customer, Call Centre, Customer Advisor, CSA jobs, permanent jobs northampton, call and contact centre, advisor, perm vacancies, northampton, full time jobs, office jobs, perm opportunities ... Contact Centre based in Northampton, Northamptonshire. This inbound customer service role in Northampton involves speaking to customers with regards to new and existing queries and taking details...

  2. Call Centre Manager

    Northampton | £35000 - £40000/annum | From CV-Library

    Ace Appointments (Midlands) Ltd Permanent division is currently recruiting for a Call Centre Centre Manager to work within the logistics industry Applications are welcome from Call Centre /... Managing, recruiting, monitoring and developing a team of customer services focussed call centre staffand team leaders. Proactively monitor and develop staff to ensure SLA’s and KPI’s are met Implementing new working practices and projects within the call centre Management reporting, monitoring service levels and ensuring commercial effectiveness Ensuring individual and team targets are met together with compliance to Data Protection Act Ensuring productivity and profitability Experience / Person Specification Experience managing candidates within a call centre environment...

  3. Call Centre Agent

    Northampton | £6.70/hour | From CV-Library

    Ace Appointments (Midlands) Ltd Temporary division is currently recruiting for Contact Centre / Call Centre Agents to work within a busy and vibrant call centre environment. These roles may offer... the promise of permanent work for suitable and interested applicants. As Contact Centre Agent you will work within a team environment to ensure a high level of customer services is achieved whilst ensuring full compliance with legislative and statutory standards. Duties and responsibilities with include, but are not limited to: High volume inbound telephone liaison Dealing with general ... inbound and outbound contact centre experience Accurate data inputting skills Excellent time management skills Computer literate Confident and friendly telephone manner Forward thinking...

  4. Call Centre Manager

    Milton Keynes | - £35k | From CV-Library

    Call Centre Manager Milton Keynes £45,000 + Car + 20% Bonus A well known insurance organisation based in Milton Keynes are recruiting for a Call Centre Manager to head up their insurance team... comprehensive motor insurance and/or private lines background with experience of Underwriting/Scheme Performance. * Experience of managing multi-channel contact centre delivering continuous high performance...

  5. Call Centre - Technical

    Northampton | £20000 - £22000/annum | From CV-Library

    Our client is a world leader in its field of controls and automation. They are renown for their training and job progression opportunities and are currently looking for an experienced and adaptable... administrator to join their busy contact centre team lbased in their prestigious UK Head Office surroundings. To be considered for this role you will have a good basic level of education and ideally qualified to degree level in either Mechanical/Electro-Mech or Electronic Engineering. Previous experience of working in a inbound/outbound telephone sales environment would also be desirable. You would be providing 1st level technical assistance to help customers identify their requirements for our products and services, together with a dedicated and efficient support service to both...

  6. URGENT* Customer Service - Call Centre

    Milton Keynes | £7.85/hour Overtime Incentives | From CV-Library

    Customer Service/Call Centre Agent Milton Keynes £7.85 per hour - with overtime incentives Flexible shifts Apply NOW to avoid disappointment! We have a great job opportunity for... Advisor, you'll be taking inbound calls from existing customers, no outbound calls are necessary. This role offers great progression and development with the added bonus of overtime incentives!! What ... (including bank holidays) * Give As You Earn * Stakeholder pension Scheme * Development & Management Course * Local discounts within the Gym, Restaurants & shopping centre If this sounds like the job for you or someone you know, then please call Nathan Woolcock NOW (Apply online only) Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact...

  7. Technical Advisor - Repairs Call Centre

    Luton | £18000 - £19000/annum benefits | From CV-Library

    KEY DUTIES: To work under the direction of the Technical Service Manager in order to provide a high quality service to existing and potential customers. Duties include call handling, data entry and... and Math's. Previous experience in a busy call centre environment ideally Housing environment Basic knowledge of asbestos procedures PC literacy (Microsoft packages) 5. OTHER ATTRIBUTES, ABILITIES, REQUIREMENTS Essential Effective telephone skills Ability to deal with diverse tasks Call Centre / telephone based customer services Dealing with people who may be upset, angry or dissatisfied ... retrieval and related administrative tasks. 1. MAIN PURPOSE OF JOB:TELEPHONES Taking incoming calls from residents in respect of their property maintenance needs. To make outbound calls to...

  8. URGENT- Customer Service Advisor (Call Centre)

    Milton Keynes | £7.85/hour Overtime Incentives | From CV-Library

    Customer Service/Customer Care Advisors Milton Keynes £7.85 per hour - with overtime incentives Flexible shifts Apply NOW to avoid disappointment! We have a great job opportunity for... Advisor, you'll be taking inbound calls from existing customers, no outbound calls are necessary. This role offers great progression and development with the added bonus of overtime incentives!! What ... ) Give As You Earn Stakeholder pension Scheme Development & Management Course Local discounts within the Gym, Restaurants & shopping centre If this sounds like the job for you or someone you know, then please call Nathan Woolcock NOW (Apply online only)Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in...

  9. In-bound Call Centre - 1 year contract - Financial

    Northampton | £8.25/hour Pension | From CV-Library

    We are looking for customer service consultants to join a large financial company in Moulton Park, Northampton. Where you will deliver excellent telephony service to all customers, both internal and... in call centres for this role, we are looking for customer focused candidates who have the right attitude and enthusiasm for always ensuring the customer gets the best outcome. As a minimum requirement you'll: - Excellent Verbal and Written communication. - Confidence in taking ownership for each call. - Able to make and explain decisions clearly. - Willingness to learn. - Ability to...

  10. Call Handler

    Milton Keynes | £8 - £10.70/hour | From CV-Library

    We are currently recruiting for a large number of Full Time Call Handlers to work at our client’s site in Milton Keynes. Main Duties of a Call Handler: •To prioritise customer calls... using critical thinking •To address the urgent care needs of the callers •Deal with highly emotional, verbally aggressive, or threatening calls •To keep immediate and accurate records of all enquiries •To provide simple heath information advice Main Skills of a Call Handler: •Previous customer service experience •Good telephone manner •Good computer skills •Professional and courteous •Critical thinking skills •Ability to work under pressure Hours of work: You will need to be fully flexible 24/7 and able to work both evenings...

  11. Head of Operations - Contact Centre

    Milton Keynes | £55,000 - 65,000 Plus Car Allowance and Benefits P | From Contact Centre Recruitment Ltd

    Head of Contact Centre Operations A leading provider of outsourced contact-centre solutions in the UK in the financial sector, offering our clients a unique partnership in the provision of... fast paced, multi culture environments. KEY JOB DUTIES AND RESPONSIBILITIES - Provide leadership and direction to the Call Centre management team - Management of all client business processes ... of Operations - Contact Centre) We are looking to appoint a Head of Operations to lead our expanding business in the Financial Services sector and beyond. The ideal candidate will have proven, both ... the operation (forecasting and delivery to financial plan) - Executive level presentation and reporting on operational centre performance (Financial and Contractual) - Continuously strive to maximise...

  12. Senior Contact Centre Manager - Outsourcing

    Milton Keynes | £55,000 - 60,000 Plus Car, Bonus and Benefits Pack | From Contact Centre Recruitment Ltd

    Senior Contact Centre Manager - Outsourcing A leading provider of outsourced contact-centre solutions in the UK in the financial sector, offering our clients a unique partnership in the provision... fast paced, multi culture environments. KEY JOB DUTIES AND RESPONSIBILITIES - Provide leadership and direction to the Call Centre management team - Management of all client business processes ... of Operations - Contact Centre) We are looking to appoint a Head of Operations to lead our expanding business in the Financial Services sector and beyond. The ideal candidate will have proven, both ... the operation (forecasting and delivery to financial plan) - Executive level presentation and reporting on operational centre performance (Financial and Contractual) - Continuously strive to maximise...

  13. Fraud Manager - FS Contact Centre

    Milton Keynes | £25,000 to £30,000 - Plus Excellent Benefits | From Contact Centre Recruitment Ltd

    Contact Centre Recruitment are recruiting a disputes,chargebacks and Fraud Team Manager for our client a major financial services organisation in the Milton Keynes area. The role overview is to... manage, lead and motivate a team of Disputes and Chargebacks & Fraud Advisors whilst ensuring all service levels are met. Key Responsibilities To lead and develop a team of Disputes and Chargebacks & Fraud Advisors to ensure that individuals are both skilled and motivated to deliver performance Ensure the smooth running of the day to day operation. This includes all back office functions, inbound / outbound calls and ad hoc requests to ensure all Service Level Agreements are achieved Ensure cases are worked within scheme and client defined timelines Establish and proactively...

  14. Dialler Manager - Contact Centre

    Milton Keynes | 33,000 - 40,000 plus benefits | From Contact Centre Recruitment Ltd

    - Managing multiple campaigns for operations. - Managing daily campaigns utilising predictive, preview and progressive dialling - Reporting analysis of campaigns to ensure optimum performance -... & Experience Previous experience working in a busy contact centre environment, preferably in a similar role. Experience of Microsoft Access, Microsoft Excel preferably Crystal, SQL Experience...

  15. Dialler Manager - Contact Centre

    Milton Keynes | 33,000 - 38,000 plus benefits | From Contact Centre Recruitment Ltd

    - Managing multiple campaigns for operations. - Managing daily campaigns utilising predictive, preview and progressive dialling - Reporting analysis of campaigns to ensure optimum performance -... & Experience Previous experience working in a busy contact centre environment, preferably in a similar role. Experience of Microsoft Access, Microsoft Excel preferably Crystal, SQL Experience...

  16. HR Manager - Contact Centres

    Milton Keynes | £45,000 - 48,000 Plus benefits | From Contact Centre Recruitment Ltd

    HR Manager As an HR Manager you will responsible for providing full support and advice to management and employees across the organization on a variety of HR and ER issues ranging from,... - Experience in managing a team Desirable Experience - HR experience within the Customer Service / Contact Centre industry Skills & Attributes - Strong planning and organisational ability...

  17. 24/7 Call Operative (Close Call)

    Milton Keynes | £10/hour | From CV-Library

    This position is working for a leading client offering opportunity to move up to a team leader. We are looking for people who have worked in very busy call centres Key Accountabilities 1.... call handler experience Desirable * Good understanding of SLAs and Metrics associated with Service Desk Delivery - Fusion People are committed to promoting equal opportunities to people...

  18. Contact Centre Team Leader

    Northampton | Competitive Salary | From Hart & Co Resourcing Ltd

    Contact Centre Team Leader - Full Time We are currently looking for a highly organised and hardworking Contact Centre Team Leader to manage a team of 10 Customer Service Advisors delivering a.... You will be responsible for the day to day running of your team, quality and performance by conducting regular call listening and coaching to all team members, as well as regular 1-1 sessions to ... responsible for your team's performance against set KPI's and assist the L&D team in training individuals where necessary. The role will be reporting to the Contact Centre Customer Service ... flexible at all times and be prepared to work outside of agreed shifts - Experience of working within a Retail industry & Contact Centres - Complaints handling and resolution management What...

  19. Inbound Call Handler

    Milton Keynes | £8.12 - £10.70/hour | From CV-Library

    My award winning outsourcing client are looking for inbound health advisors to join their expanding team in Milton Keynes, working as a call centre health advisors to be the first point of contact... for any health related questions. Opening hours - Monday to Sunday 247 opening times - shift work 5 days out of 7 - shifts will vary from morning, afternoons, evenings, nights and weekend. Max 40 hours per week. Pay rate £8.12 for social hours and £10.70 for unsociable hours. Skills Essential: Excellent communication skills Endorse clarity, empathy and resolve on every call Utilisation of acquired skills in management of challenging calls. To keep immediate and accurate records of clinical enquiries to the service. To adhere to, and maintain an up to date...