We are recruiting for an experienced Contact Centre Manager to manage a Sales / Customer Service team within a successful, award winning Insurance Call Centre.
Our client are an insurance provider... of various products to their customers.
If you are looking for a long term career in Contact Centre Management then this is a fantastic opportunity for you.
This role will be managing and leading a team to optimise productivity, quality and customer service, in line with agreed service standards and regulatory obligations. This will be achieved through the management, motivation, development and strong effective leadership of the team.
Who are we looking for?
Previous Experience in managing a customer service team along with:
Proven track record of engaging with, motivating...