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Customer Service jobs in Theale

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  1. Customer Service Assistant

    Reading | £19,500 per annum | From CIM

    Customer Service Assistant For more than 100 years, the Chartered Institute of Marketing has been supporting, representing and developing marketers, teams, leaders and the profession as a whole.... Their networks have an unrivalled breadth, depth and diversity making this not just the largest community of marketers, but one with impact. Position: Customer Service Coordinator / Customer ... and potential customers. You will represent CIM to their customers, providing a consistently high standard of customer service. This role is responsible for gaining new customers, engaging with, retaining and building long term relationships with existing customers. You will take advantage of all opportunities to convert customers to use of their products and services. RESPONSIBILITIES...

  2. Customer Services Manager

    Basingstoke | | From Cloud9

    Cloud9 are a small mobile operator focussed on supplying SIM cards for people when they travel. Our subscribers are able to make significant savings compared to using the SIM cards from their... domestic operators. We sell to MVNOs and do not sell directly to subscribers. We are looking for a Customer Services Manager to take charge of supporting our MVNO customers. Support is at Level 2 and 3, with no Level 1 support required. The person will liaise with around 30 customers and internally with our staff and will be in charge of our support ticket system. The person must have ... www.totaljobs.com/JobSeeking/Customer-Services-Manager_job66058486 ...

  3. Customer Services Manager

    Reading | £33000 - £38000 per annum | From Hays

    Customer Services Manager required for large security organisation based in West Berkshire Your new company You will be working for a large national security company. Your new role ... Customer Services Manager to deliver quality service on a busy Helpdesk. Managing Planning Business and Support Teams. Maintaining strong rapport with management teams across the organisation. You will monitor feedback and highlight areas where improvements can be made and facilitate workshops. Manage the daily coordination and analysis of Customer Care Data. Help create complaint ... this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services...

  4. Customer Service Advisor

    Farnborough | £10.26 p hour | From Matchtech

    We are currently recruiting for a number of customer service advisors/ sales executive positions for one of our global clients. The successful candidate will work within the Farnborough... offices. The successful candidate will liaise with both internal and external customer, providing excellent customer service. This could be over the phone and via email. Skills Required Ability to communicate at all levels both internal and external. Ability to work under pressure and multitask High attention to detail and accuracy Self- motivated, organised and confident in taking the lead where required Sales through service attitude with proficient telephony skills Able to self- manage and identify escalation points Ability to interact with a variety of people/departments at...

  5. Customer Services Manager

    Reading | £33000.00 - £38000 per annum | From Hays

    Customer Services Manager required for large security organisation based in West Berkshire Your new company You will be working for a large national security company. This role will involve... working a Shift Patter 9 day fortnight- Week 1 Mon-Fri & Week 2, Mon-Thurs between 8am-5pm. Your new role Customer Services Manager to deliver quality service on a busy Helpdesk. Managing ... hays.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Manager_job66090229 ... and facilitate workshops. Manage the daily coordination and analysis of Customer Care Data. Help create complaint solution frameworks. What you'll need to succeed Proven experience in a similar role...

  6. Customer Service Administrator

    Aldershot | Competitive | From Müller UK & Ireland

    Nature & Scope of the Job * To provide administrative support to Customer Care Manager and the Call Centre in particular being responsible for customer complaints for Residential customers and... the process for handling customer emails that come into the milk&more customer services inbox * Investigate and respond to customer letters and emails * Work closely with the call centre toensure service levels are maitined and customer services processes are maintained and adhered to * Responsible for maintining process documents and reviewing training material * Working closely with the Customer Services team to ensure all training requirements are met * Work with Customer Services to understand customer issues and ensure they are managed effectively * Participation in any projects that...

  7. Customer Service Advisor

    High Wycombe | Up to £21,500 Depending on experience | From Recruitment Team

    Role Overview: This is a Full Time position within a busy Customer Service Team. The department is going through a transitional period so the successful candidate will need to be proactive and a... quick learner. They will be responsible for interacting with customers via phone and email (both internal and external) to provide information in response to products or service enquiries. Responsibilities: - Responsible for answering incoming phone calls from both internal and external customers, delivering excellent customer service - Actively promote products and services - Responding to customer service enquiries via email and ensuring a quick and relevant follow up is provided - Liaising with other teams within the business, providing information and support on all levels...

  8. Customer Service Assistant

    Didcot | to £18,000 pro rata | From MVP Search and Selection

    Customer Service Assistant Didcot To £18,000 pro-rata 58397ZH Our client is looking to recruit a Customer Service Assistant for summer cover on a one month... contract. Responsibilities: - Processing customer orders and to provide advice on new products and services - Efficiently processing customer correspondence and taking ownership of queries ... service. You will listen and understand customer requirements and always aim to exceed them by going the extra mile. You will be competent with spreadsheets. This is an exciting opportunity to ... high level of accuracy - Contributing to driving, developing and implementing continuous improvement - Building and maintaining helpful working relationships with both internal and external customers...

  9. Senior Customer Services -

    High Wycombe | 21, 500 | From RH Consultancy

    Are you experienced in handling enquiries? Good People skills? want to work for one of the UKs fastest growing companies? £21,500 Salary and great benefits This is a rare opportunity to join a... friendly vibrant and supportive team based in High Wycombe The Role - Role Overview: - This is a Full Time position within a busy Customer Service Team. The department is going through ... provide information in response to products or service enquiries. - - Responsibilities: - * Responsible for answering incoming phone calls from both internal and external customers, delivering excellent customer service - * Actively promote products and services - * Responding to customer service enquiries via email and ensuring a quick and relevant follow up is provided - * Liaising with...

  10. Customer Service Advisor

    Basingstoke | Competitive + benefits | From Kier Limited

    Key Responsibilities: * Act as a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports *... * Follow-up calls to customers to ensure satisfaction with service provided (if required) * Maintain filing and other records, ensuring information systems are maintained accurately * Undertake customer ... delivering first class customer service (Customer Service Qualification preferable) * Experience of working in an office is desirable * Strong communication skills, both written and verbal * Possess excellent customer service skills * Strong and resilient character with the ability to manage confrontation situations and potentially difficult scenarios * Proven track record of trouble shooting...

  11. Customer Service Consultant

    Reading | Benefits | From Resource Management

    Location: Reading Contract type: Full time, permanent Remuneration: Subject to experience + Benefits Position overview We are looking for an ambitious customer focused consultant to join... the team of a successful insurance broker in Reading. The purpose of this role is to promote insurance products to both new and existing customers and provide a high level of service and support ... customer handling skills with a positive approach and a desire to achieve results. Responsibilities - Act as the primary point of contact for customers both by telephone and email - Respond to telephone queries and follow up leads to promote products and services - Liaise with existing customers regarding their renewals, identify and act on cross selling opportunities, issue quotes and process...

  12. Customer Service Executive

    Basingstoke | £18k - £25k pa | From Calibre Candidates

    A great role for a salesy candidate with face to face customer service experience (possibly from retail sales or from a face to face financial services role) and with an enthusiastic and positive... manner. This role provides excellent future career opportunities. You will be liaising both face to face with clients and over the phone, primarily handling internal queries, answering customer's questions, providing competitive quotes and promoting company products and services. The successful candidate will be able to spot sales opportunities and know how to move a customer query call through to a successful conclusion. The successful candidate will have a minimum of 5 GCSEs including English and Maths graded A*-C. This role provides excellent training and future career...

  13. Customer Services Exec

    Thatcham | £18k - £25k pa | From Calibre Candidates

    A great role for a salesy candidate with face to face customer service experience (possibly from retail sales or from a face to face financial services role) and with an enthusiastic and positive... manner. This role provides excellent future career opportunities. You will be liaising both face to face with clients and over the phone, primarily handling internal queries , answering customer's questions, providing competitive quotes and promoting company products and services. The successful candidate will be able to spot sales opportunities and know how to move a customer query call through to a successful conclusion. This role provides excellent training and future career opportunities as promotion above this role is limited to internal candidates only. Salary according to...

  14. Customer Service Representative

    High Wycombe | Neg | From Paterson Group Uk Llp

    Our client based in High Wycombe has a number of Customer Service Representative roles available. The purpose of the Customer Service Representative is to be part of the initial contact team for... customers interested in my clients products and will be responsible for assisting customers in completing applications online and over the phone, informing customers of the product features and terms, determining customer requirements; answering general enquiries and resolving customer problems. Duties include: - Work inbound and outbound calls - Respond to customer enquiries - Handle and resolve customer complaints - Provide customers with product and serviced information - Enter and maintain customer information on the bespoke admin system - Process applications - Identify when...

  15. Customer Service Advisor

    Basingstoke | £7 - £7.20 per hour, Benefits: training provided | From Blue Arrow High Street - Newbury

    Job Title: Customer Service Advisor Location: Basingstoke Working Hours: FT: Mon-Fri 9:00-17:30 (Part time and Full time hours available.) Hourly Rate: £7.00 - 7:20 p/h Temporary Ongoing... Description of the customer service advisor: - Customer Service - Data Entry - Arranging and booking appointments - Telephone and Email enquires The successful candidate will require: - Excellent customer service - Be proactive - have a can do attitude - Basic knowledge of Microsoft office products - Professional telephone manner - Retail/Customer Service Experience If you are interested in working as a customer service advisor within an inbound call centre based in Basingstoke, Hampshire please apply online. ...

  16. Customer Services Executive

    High Wycombe | £20000 - £22000 per annum | From Bucks & Berks Recruitment PLC

    Our client, one of the world leaders in their field, is looking for a bright, proactive and highly motivated candidate to join their customer services team. Key Responsibilities: Answering the... phone and dealing with customer queries in a professional and effective manner to ensure optimum customer service Process orders and manage customer stock Check all web transactions have been actioned correctly Issue recollection references Answer customer emails Check SAP for new orders throughout the day Updating the customer information files Chase outstanding orders with customer Inform customers of any short loading at the depot Process returns daily Issue reports Key Skills: Previous customer service and/or admin experience Strong IT skills in MS Office Organised...

  17. Customer Services Manager

    Reading | From £33,000 to £38,000 per annum | From EMCOR Group (UK) plc

    We are recruiting a Customer Services Manager for our client site based in Aldermaston, Berkshire.  Shift Pattern:   Working a 9 day fortnight - Week 1, Mon - Fri & Week 2, Mon - Thurs... between 8am - 5pm   Job Purpose:    The Customer Services Manager plays a pivotal role in delivering a high quality service by managing the Helpdesk, Planning and Business Support teams ... team to manage Internal Customer Care in line with the Account Communication Plan Ensure services are conducted in line with the Service Level Agreement making sure that Key Performance Indicators ... deliver first class customer service Ensure work is performed in adherence with company policies, procedures and standards and Health and Safety legislation and statutory regulations in order to...

  18. Customer Service Administrator

    High Wycombe | 8.13 per hour | From Delaney Browne (Reading) Ltd

    Our client are seeking a Customer Service Administrator to join the their team during a busy period. The days/hours are as follows: - Monday 15 August - 08:30-17:00 - Tuesday 16 August -... this Customer Service Administrator role: - Assisting the team to ensure a high level of customer service is provided - Ensure you are compliant with the Consumer and Marketing Authority act by ... - To call and offer advice to applicants - To undertake any other reasonable duties as requested within the scope of the post The successful Customer Service Administratorwill be requiredto ... Customer Service Administrator role must be able to commit to the days/times required - candidates who can't will not be considered. To apply for this Customer Service Administrator position...

  19. Customer Service Administrator

    High Wycombe | £16087 per annum + excellent benefits | From Bucks & Berks Recruitment PLC

    Our client, a leader within their field, are looking for a Customer Service Administrator to join them. You will be working as part of a friendly team supporting the Customer Service team with... all administration. This is a really varied position and would suit someone looking to progress their career into Customer Services or Administration. Benefits include 25 days holiday, free parking, healthcare and pension scheme! Key Responsibilities: Processing prescriptions Matching orders Generating letters Setting up customers on the system Matching up invoices and various month ... (if the role is for a temporary position). This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Administrator_job66156646 ...

  20. Customer Service Assistant

    Bracknell | £10.20 per hour | From Bucks & Berks Recruitment PLC

    Our prestigious client based in Bracknell, are seeking an experienced Temporary Customer Services Assistant to join their team on a long term temporary basis. Main focus of the role is to handle... telephone based customer service experience is essential. Articulate and confident telephone manner. A good level of MS Word and Excel are required. Previous experience working for a corporate ... the role is for a temporary position). This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Assistant_job66089219 ... : The key focus of the role is to take calls, log accordingly onto the customers database or forward call to appropriate department. Processing orders accurately. Daily contact with 3rd party...