Customer Service Account Manager - Milton Park - £25,000 - £26,000
My client are currently looking for a focused, detail-orientated individual who is driven to provide exceptional service to all... customers.
* Regular customer communication with a fixed quarterly customer contact meeting via phone.
* To have full understanding of customer contacts, products and versions both installed and in progress, open support tickets, outstanding project issues.
* Ownership and accountability of all open customer issues (sales, projects, technical, support).
* Produce, review and send out Customer update reports.
* Provide progress/update reports to sales staff in advance of any site meetings.
* To work with and support the First Line Team Leader with 1st line...