A three month contract, starting ASAP, working within the customer service operation, managing the call handling performance across the UK call centres.
Monitoring call handling times, highlighting... and escalating increases of calls within the call centres, analysing the reasons for the increases and liaising with Senior Managers.
If you have previous experience working within a call centre, managing the call flow and analysing the reasons and reporting any abnormalities. Then please apply.
Do you have experience in a similar role and all the relevant skills? If so apply to Adecco today.
Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.
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