Customer Service Manager, Service Management
Location - Surrey, commutable from Basingstoke, Woking, Guildford, Croydon, Leatherhead, Bracknell, Reading, Slough or those within an hour commute or... experienced Customer Service Manager to join their business. Our client has been through an extremely positive acquisition which has now impacted there business offering Globally and they seek a Customer Service Manager to join the business a champion and manage the operational activities and change management across the customer service and delivery of service departments.
The CSM will report ... , deletion rate, order size etc.
- Managing and supporting customer services representatives, including recruiting, inductions, coaching and disciplining, 1-2-1 appraisals, reviewing job contributions...